Executive Summary
Connaught plc is a leading provider of integrated asset management services for the social housing sector including planned capital programmes, reactive maintenance, estate management, gas and electrical servicing. Connaught also provides gas installation and maintenance, electrical, fire and water compliance services to clients in the private sector. It is an award-winning market leader with over 8,000 staff today and 115 offices across the UK. The total social housing repair and maintenance market is currently worth £12.3 billion per annum and is one of the few areas of public expenditure underpinned by an income stream, namely 5m+ households paying rent.
Company History
- Founded in 1982 as a concrete repair specialist in Sidmouth
- Floated on AIM in 1998
Current Events
- Acquired Necta and MSF
- Order book exceeded £2.5b for the first time
Business Model
Products/Services
Segments/Customers
Production/Operations
Central Services are based in Exeter and include marketing, finance, IT, HR, insurance and health and safety. Business units deal daily with our customers, suppliers, tenants and residents. All have full profit and loss responsibility, meaning they have to win contracts, ensure they are profitable, and keep customers happy.
Distribution/Routes to Market
Market & Competition
The number of housing units owned and managed by social landlords is expected to remain stable at around 5.35 million units, presenting long term opportunities within the sector, especially as demand for social housing continues to increase. Ownership of social housing, currently equally split between LAs and RSLs, continues to shift to RSLs, who have more financial freedom than LAs and embrace more sophisticated outsourcing models. The total social housing repair and maintenance market is currently worth £12.3 billion per annum and is one of the few areas of public expenditure underpinned by an income stream, namely 5m+ households paying rent.[1]
Market Share
Main Competitors
Competitive Strengths and Weaknesses
The pursuit of efficiency initiated by the Gershon Review is driving important ongoing trends: RSL consolidation and outsourcing and concentration of the supplier base. Experience and reputation are key factors in a contractor’s success in the bid process, with best value being a combination of quality and price. The sector presents some unique characteristics such as working in occupied premises with wide ranging tenant profiles, which challenge contractors from outside the sector. The supplier base is highly fragmented but consolidating towards those players with a…
