Executive Summary
Eckoh Technologies plc designs, builds, hosts and manages Speech Solutions for large corporations and organisations using ASR (Advanced Speech Recognition) and IVR (Interactive Voice Response) technologies. It is a leading UK service provider and infrastructure owner/operator, and intends to exploit the anticipated growth in demand for Speech Solutions across Europe. In January 2003, Eckoh signed a landmark deal to create an exclusive speech alliance with BT to provide hosted speech recognition solutions to their corporate client base over the next 2 years. This contract was then subsequently extended until December 2006. Eckoh has a call processing platform of 10,000 lines (capable of handling over 500,000 calls an hour) of which over 6,000 lines incorporate speech recognition technology making it the largest speech enabled call processing platform in Europe. Eckoh also operates the following businesses: IVR - following the acquisition of Intelliplus Group plc in Sept 2003, Eckoh is one of the largest providers of managed IVR and SMS services in the UK to media clients including ITV, BBC, Trinity Mirror, Channel 4, Endemol, Celador and EMAP... Network Services - under the \Symphony\ and \Freecom\ brands, Eckoh supplies fixed line and mobile telephony services, broadband and data services to SMEs in the UK and Ireland. Following the acquisition of Intelliplus Network Services now has an SME customer base of over 13,000.
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