Executive Summary
NetCall plc is a UK based, AIM listed company, that develops and markets intelligent telephony solutions for businesses. The flagship product, QueueBusterTM, eliminates the need to be kept waiting on hold by call centres, giving callers the option of hanging up, keeping their place in the queue and taking a free call back when a live agent is available to speak to them. The company is now focused on broadening its marketing approach and smoothing revenue streams. Current initiatives include; developing international partnerships, establishing distribution agreements and providing QueueBuster to a wider market on a hosted basis. Progress has been made on all fronts and the signing of a UK distribution deal with BT in February 2004 represents a significant achievement. The technology platform that serves all NetCall applications has been operational since 1996 and now incorporates over 70 man-years of experience; it is designed to enable customer contact applications to be delivered to users quickly and effectively. The customer base comprises mainly blue chip companies. QueueBuster users include British Telecom, The Co-operative Bank, One Tel, Thames Water, Royal and Sun Alliance, United Utilities and Vertex Data Sciences. Included amongst hosted service subscribers are, Autoglass, BSM, Bournemouth and West Hampshire Water, Halifax, Oracle, Regus, First Direct, Egg and Llyods TSB Insurance. Installed solutions are sold directly or via the company's international network of distributors, NetCall Telecom Inc. in the USA and NetCall Asia Pacific based in Australia. Hosted subscription services are sold by distributors in the UK and the USA.
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