Interactive Investor system in meltdown

15th Jan '18 by tony akram

16 comments 5784 reads

Has anyone experienced current problems of trading with II (Interactive investor ) , I have not been able to log on all day Friday and cant get through on the 'phone today (checked Trustpilot lots of complaints ) they used to be good however since they joined with TD it seems they cannot cope. Any one have any thoughts as I will now look to move on however I am sure they will charge for to do so which I think is a disgrace as I am not getting the service I am paying for not very interactive if you cant log on !!

Perhaps if there is anyone out there who is in the same boat we could petition and write to CEO we are a big community at Stockopedia .

Also any other providers out there that would be good .

Thanks

Tony

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About the Author

Tony Akram

Premium Member

16 comments

Andrew L

15th Jan '18

Tony - same issue with me. I think this kind of thing probably happens with all brokers. The new platform is much better than the old III platform. I agree though that not being able to trade is pretty serious. As far as I can see III is one of the best flat fee platforms. The best alternative is probably Youinvest but that is a % fee type company.

rjg

15th Jan '18

For what it's worth, I have been able to login this morning although did have problems on Friday. I have also just seen a friend who uses III and he was able to access his account. Judging by the comments on TrustPilot and above, it would seem we have just been fortunate.

I also use YouInvest (and have done for several years) and would happily recommend.

daveinthelakes

15th Jan '18

Don't forget your legal rights under the Consumer Rights Act 2015 which applies to services including digital. If there are continual problems you may have the right to rescind the contract. The main benefit of this could be to counter any claim the vendor makes for charges in transfering your holdings to another provider.

I am no expert so take appropriate advice. A general guide to the act is provided by Which-

https://www.which.co.uk/consum...

tony akram

15th Jan '18

Thanks everyone for you help

Ja075

15th Jan '18

he pity is they were warned of the difficulties they would probably encounter

JohnEustace

15th Jan '18

I've not experienced any issues but I was with TD Direct before the takeover so already on the platform that ii customers have been migrated to.

GrahamF

15th Jan '18

No problem for me this afternoon.

fwyburd

16th Jan '18

There's a comprehensive review of providers from late last year along with many contributions from readers here https://www.stockopedia.com/content/quick-n-dirty-report-trading-platform-relative-satisfaction-249308/

hope that helps
cheers
Francis

shipoffrogs

16th Jan '18

Their system seems to be down again today.

InvestedGeordie

16th Jan '18

They stated on twitter to me yesterday that any telephone dealing done while systems are down would be charged as if it were done online.

Housemartin2

16th Jan '18

I was a TDI user & I have had a couple of outages since the takeover. While bad and something new to me, I just put it down to the usual reduction in service you get after a merger/takeover. Both outages lasted less than one hour. The worst was yesterday when the system was down for market open for about 30 mins.

Andrew L

16th Jan '18

Would be interested to hear how former TDI users find the new platform. It is definitely an improvement for former III users. I quite like III but they have increased their fees following the merger. FX trading costs are now higher than Youinvest and also Hargreaves Lansdown. They do have a flat fee structure so should be cheaper for large accounts. For III you can also pay the fee from your bank account. From Hargreaves and Youinvest it is taken from the relevant account, i.e. the ISA account for ISA fees, which isn't ideal.

deltrotter

16th Jan '18

They also managed to screw up my ISA allowance - duplicating an entry from January in their system. Good thing I spotted it. They are working on a fix.

Plus - in the iii I could easily choose a date for a Direct Debit into my ISA and also the amount. Now I have to email them to do it.....

Andrew L

16th Jan '18

They can't be worse than Barclays!!!! Or at least I have heard lots of Barclays horror stories....

tony akram

16th Jan '18

once again thanks to everyone

sharw

25th Jan '18

The Telegraph have picked up this story today:

http://www.telegraph.co.uk/investing/isas/interactive-investor-customers-unable-trade-new-website/

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Interactive Investor system in meltdown

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Tony Akram

16 comments

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