Brazil's Bradesco web, branch services hit by intermittent glitch

Banco Bradesco

02/08/2017 20:01

SAO PAULO, Aug 2 (Reuters) - Some Banco Bradesco SA 
customers struggled to access online and branch services on 
Wednesday, after Brazil's third largest listed lender was hit by 
an intermittent glitch that slowed transaction systems. 
    A spokeswoman at Osasco, Brazil-based Bradesco  BBDC4.SA  
said in a telephone interview that technical staff was working 
to resume service shortly. Several customers unable to access 
online and app services complained about delays or full system 
outages in social media channels. 
    It was unclear whether the outage took place across 
Bradesco's almost 61,000 points of service nationwide, which 
include 5,068 branches. The bank, which had about 26 million 
active account holders as of June, operates two main digital 
platforms. 
    Banks in Brazil have become increasingly sensitive to brand 
damage caused by technical glitches as more customers use their 
mobile phones or personal computers to conduct transactions. A 
series of technology-related incidents in recent years has also 
raised awareness among Brazilian customers about online security 
issues. 
    Chief Executive Officer Luiz Carlos Trabuco's efforts to 
enhance Bradesco's existing banking tech platforms are a top 
priority, as traditional lenders begin to lose card and personal 
consumer loan customers to smaller financial technology 
firms. urn:newsml:reuters.com:*:nL1N1DP13X 
    The bank last had a similar intermittent glitch early in the 
day on July 5, 2013, when digital and branch clients were kept 
out of transactional systems. Service was restored hours later. 
    Preferred shares rose 1.6 percent to 31.02 reais in 
Wednesday afternoon trading in São Paulo, extending gains this 
year to 19 percent this year. 
 
 (Reporting by Guillermo Parra-Bernal and Tatiana Bautzer; 
Editing by Tom Brown) 
 ((guillermo.parra@tr.com; Tel: +55-11-5644-7714; Mob: 
+55-119-8346-7153; Reuters Messaging: 
guillermo.parra.thomsonreuters.com@reuters.net)) 
 
Keywords: BANCO BRADESCO TECH/GLITCH