Capita: Response to Ofgem statement regarding final price disallowance

CapitaAnnouncement

Today 07:05

11 March, 2026

Response to Ofgem statement regarding final price disallowance

Capita plc (Capita)

Capita notes today’s announcement that Ofgem has concluded it will disallow
costs incurred by Smart Data Communications Company (Smart DCC) 1  of £11.425m
for the Regulatory Year 2024/2025, a reduction of £19.596m from the initial
proposed disallowance of £30.841m. For the Regulatory Year 2023/2024 the final
disallowance was £20m.

The price disallowance forms part of the usual regulatory framework governing
the Smart DCC contract and a level of disallowance is anticipated by Capita as
part of this framework.

Capita is pleased to see this reduction, following the consultation period and
the work completed to drive process improvements and ongoing cost
efficiencies.

Since the licence inception, Capita has put in place and built a significant
national network enabling smart meter monitoring. As previously announced,
this contract will be transitioned to a not-for-profit service provider in the
coming year.

This outcome was broadly in line with the estimates made in preparation of the
Group’s 2025 financial results, announced on 10 March 2026.

 1 Smart DCC is a wholly-owned subsidiary of the Group which is not
consolidated into the Group’s financial statements. For further details see
note 4.7 of the Group’s 2024 Annual Report and Accounts.

For more information, please contact:

Investor enquiries
Helen Parris
Director of Investor Relations
Email: IRteam@capita.co.uk

Stephanie Little
Head of Investor Relations
Email: IRteam@capita.co.uk

Media enquiries
Email: media@capita.co.uk  (mailto:media@capita.co.uk)

About Capita plc

Capita is a modern outsourcer, helping clients across the public and private
sectors run complex business processes more efficiently, creating better
consumer experiences. Operating across eight countries supporting primarily UK
and European clients with people-based services underpinned by market-leading
technology. We play an integral role in society - our work matters to the
lives of the millions of people who rely on us every day