REG-Capita PLC: Capita extends and expands contract in Germany

CapitaAnnouncement

17/10/2018 07:05

Capita extends and expands contract in Germany

Capita has extended and expanded its existing customer management contract
with Europe’s largest integrated telecommunications provider, for an
additional four years to December 2022, reflecting our consistent performance
and quality of service. The contract is estimated to be worth £300m (€340m)
to Capita.  

Capita has been supporting our client in Germany since 2006 providing customer
care, technical support and sales services to its business and personal
customers and currently is its highest performing provider by quality of
service. As part of the renewed contract, Capita will expand the services it
provides to the telecom provider, taking over the operation of three contact
centres and 640 employees on 31(st) October 2018. In total 1,800 employees
will provide services to the client from multiple Capita sites.

This contract is aligned with Capita’s strategy to grow its customer
management business in Europe and to build on its strong market position in
the telecoms sector. Our focus on delivering service excellence for clients is
enabling us to build longer-term strategic relationships with them.

Jon Lewis, Chief Executive Officer of Capita, said: “I am delighted to
announce this strategically important contract with one of our largest clients
in the private sector. It supports our strategy to grow and improve the
performance of our customer management business in Europe.

“This extension and expansion is testament to the strength of our
longstanding partnership and consistent delivery of outstanding customer
management services for our client and their customers."

ENDS

Notes to editors:

The IFRS 15 transaction price of £300m (€340m) will be added to the order
book.

For more information please contact:

Investor enquiries

Andrew Ripper, Head of Investor Relations
Fiona O’Nolan, Investor Relations Director
Tel: 020 7654 2220/020 7654 2281
Email: IRteam@capita.co.uk

Media enquiries

Capita press office
Tel: 0207 654 2399
Email: media@capita.co.uk 

Capita is a leading provider of customer management services in Germany and
Switzerland, with a focus on the telecoms market. It uses a technology and
analytics-led approach to transform the way organisations engage with their
customers. Part of Capita plc, a leading provider of technology enabled
business services, operating across five key markets: Software; People
Solutions; Customer Management; IT Services and Government Services. Working
across the UK, Europe, India and South Africa, we use our expertise, talent
and technology to partner with our clients to transform services and add value
for all their stakeholders. Capita is quoted on the London Stock Exchange
(CPI.L). Further information on Capita can be found at: http://www.capita.com



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