REG-Capita PLC: Capita extends National Trust contract

CapitaAnnouncement

24/10/2019 09:00

Capita extends National Trust contract

Capita plc has today announced an extension of its longstanding customer
experience partnership with the National Trust, in a five-year contract.

Capita has provided customer experience services to the National Trust since
2009, including new membership, renewals and cancellations, as well as
supporting the Trust’s holiday, fundraising, donation, and event management
teams.

Over the next five years, Capita will work with the Trust to explore new
opportunities to embed digital technology into the Trust’s customer
experience operation, to improve the service and choices available to members
and to help deliver further savings for our client to allow them to reinvest
where it matters most.

Jon Lewis, Chief Executive Officer, Capita, said: “This extension will allow
us to work together to deliver better outcomes for National Trust members and
supporters, helping to connect people to places through the smarter use of
market-leading digital technology.

“Capita will help make supporting the National Trust simple and easy. We
will continue to deliver savings for the Trust that can be reinvested in
protecting 500 invaluable properties and places across the UK.”

Capita answers 800,000 calls each year for the National Trust, resolves 25,000
webchat queries and handles 220,000 emails, as well as delivering a range of
back-office functions including letter and membership card printing. With the
support of Capita, the National Trust reports a customer satisfaction rating
of 4.5 out of five.

Notes to editors:

The total IFRS15 transaction price (order book) for the five-year contract is
£46m.

For more information please contact:

Investor enquiries
Stuart Morgan, Director of Investor Relations
Tel: 020 7654 2220
Email: IRteam@capita.co.uk

Media enquiries
Capita external communications
Tel: 0207 654 2399
Email: media@capita.co.uk 
 

Capita is a consulting, digital services and software business.

Every day our 63,000 colleagues help millions of people, by delivering
innovative solutions to transform and simplify the connections between
businesses and customers, governments and citizens.

We partner with clients and provide the insight and cutting-edge technologies
that give time back, allowing them to focus on what they do best and making
people’s lives easier and simpler.

We operate in the UK, Europe, India and South Africa – and across six
divisions: Customer Management; Government Services; IT & Networks; People
Solutions; Software; and Specialist Services.

Capita is quoted on the London Stock Exchange (CPI.L). Further information can
be found at: http://www.capita.com

ENDS



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