REG-Capita Plc: Capita plc extends contract with European telecoms provider

CapitaAnnouncement

10/04/2024 07:15

 10 April 2024 Capita plc extends contract with European telecoms
providerCapita plc (Capita) today announces it has extended its customer
experience contract with a leading European integrated telecoms company for
two years from January 2024, with an option to extend for a further two
years.In a deal worth more than £95m over four years, Capita will continue to
deliver on-shore and near-shore end-to-end customer experience services for
the client, including inbound customer inquiries, chatbots, social media
engagement and managing customer technical support.Corinne Ripoche, CEO,
Capita Experience, said: "We are very proud to extend this contract, which
builds on the success of our long-standing strategic partnership since 2008.
"We will be focused on delivering a customer-centric approach which
anticipates customer needs, through a seamless and personalised experience.
"We'll continue to leverage technology to meet our customer's very
high-quality requirements."Capita is one of Europe's main customer experience
businesses, with market-leading positions in the UK, Ireland and Switzerland,
and a major presence in Germany.
Notes to editors:

The new contractual agreement is based on expected volumes, and therefore
treated as a framework contract. As a result, there is no IFRS 15 transaction
price (order book) for the contract.

For more information, please contact:

Investor enquiries
Helen Parris, Director of Investor Relations
Tel: 07720 169 269
Email: IRteam@capita.co.uk

Stephanie Little
Deputy Head of Investor Relations 
Tel: 07541 622838
Email: IRteam@capita.co.uk

Media enquiries
Capita external communications
Tel: 0207 654 2399
Email: media@capita.co.uk 

 

About Capita

Capita is a leading provider of business process services, driven by data,
technology and people. Every day our 43,000 colleagues help millions of
people, by delivering innovative, digitally enabled solutions to transform and
simplify the connections between government and citizens, businesses and
customers. We partner with our clients and provide the insight and
technologies that give time back, allowing them to focus on what they do best
and making people's lives easier and simpler. We operate across two divisions
- Capita Public Service and Capita Experience- in the UK, Europe, India and
South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further
information can be found at: http://www.capita.com

 

 

 



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