REG-Capita Plc: Capita secures three-year extension to PCSE contract

CapitaAnnouncement

12/05/2025 07:00

12 May 2025

Capita secures three-year extension to PCSE contract

Capita plc (‘Capita’) announces today it has agreed a three-year extension
to continue to deliver the Primary Care Support England (PCSE) service on
behalf of NHS England (NHSE), from 1 September 2025. The first 18 months of
the contract extension is worth £82.5 million and will be followed by a
further 18-month transition assistance period.

Capita will continue to deliver digital, logistical and support services for
primary care practitioners working in the NHS in England, including General,
Dental, Ophthalmic and Pharmacy Practices.

Richard Holroyd, Chief Executive Officer, Capita Public Service, said: "We are
proud to deliver digital, logistical and support services for England’s
primary care organisations. For the past decade we have delivered complex
digital transformation projects, driven efficiencies and reduced costs for the
NHS, as well as modernising primary care support services through the launch
of the self-serve PCSE Online portal, which provides transparency, data
validation and automation.”

Since the start of the original contract, Capita has worked closely with NHSE
and other stakeholders to enhance the PCSE service. Capita has invested
significantly to ensure the successful implementation of digital solutions for
PCSE which have increased efficiency, improved service reliability and reduced
costs. Improvements made by Capita have included the standardising of primary
care administrative processes nationally, and launching the PCSE Online
platform, which has digitised many services critical to primary care
practitioners’ roles which were previously paper based. For example, through
PCSE Online, primary care practitioners can now efficiently order medical
supplies, track medical records, access pension records and process payments.

Over the extension period, Capita will continue to work closely with NHSE, its
successor body, and other stakeholders to find opportunities to further
improve the service and maintain high standards of quality and delivery.

 

Notes to editors:

The total IFRS 15 transaction price (order book) for the contract is £82.5
million over the initial 18-month period.

 

For more information, please contact:

Investor enquiries 
Helen Parris 
Director of Investor Relations
Tel: 07720 169269
Email: IRteam@capita.co.uk

Stephanie Little
Deputy Head of Investor Relations 
Tel: 07541 622838
Email: IRteam@capita.co.uk

Media enquiries
Tel: 020 7654 2399
Email: media@capita.co.uk 

About Capita plc

Capita is a modern outsourcer, helping clients across the public and private
sectors run complex business processes more efficiently, creating better
consumer experiences. Operating across eight countries, Capita’s 34,000
colleagues support primarily UK and European clients with people-based
services underpinned by market-leading technology. We play an integral role in
society - our work matters to the lives of the millions of people who rely on
us every day.

 

 



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