REG-Capita PLC: Capita selected by Tesco Mobile to form partnership <Origin Href="QuoteRef">CPI.L</Origin>

CapitaAnnouncement

28/06/2016 07:45

Capita plc (‘Capita’) today announces that it has been selected by
leading mobile telecommunications company Tesco Mobile to form a five year
strategic partnership for customer management services. 
 
 Under the terms of the partnership Capita will continue to enhance Tesco
Mobile’s award winning customer service propositions, using technology and
service design methods to deliver a high quality customer experience. The deal
is worth approximately £140m for an initial five year term and is due to
commence on 1 st August 2016. 
 
 Capita has secured major new and extended contracts worth over £800m in the
first six months of 2016. 
 
 Andy Parker, Capita plc chief executive, said: “With more than 4.6 million
customers in the UK, Tesco Mobile is a quality brand renowned for its
excellent customer services and, as a result, market leading levels of
customer satisfaction. Capita is ideally placed to work in close partnership
with Tesco Mobile to continue to enhance the customer experience through
greater knowledge of customer behaviours, technology advancements and
innovation. 
 
 “Capita has extensive experience working with household names in the
private sector and we will leverage our customer experience transformation
expertise to enable Tesco Mobile to continue providing flexible, market
leading services for customers.” 
 
 Following due consultation, approximately 550 permanent employees will
transfer to Capita under TUPE regulations and a further 240 temporary staff
will continue to work on the Tesco Mobile account under Capita’s management.

 
 -ENDS- 
 
 Capita plc 
 Tel: 020 7799 1525 
 Shona Nichols, Executive Director, Communications 
 Andrew Ripper, Head of Investor Relations 
 
 Media enquiries only: 
 Capita press office 
 
 Simon Coughlin 
 Tel: 020 7654 2192 or 020 7654 2399 (out of hours) 
 Email: simon.coughlin@capita.co.uk 
 
 Note to editors 
 
 Capita is a leading UK provider of technology-enabled customer and business
process services and integrated professional support services. With 75,000
people at over 500 sites, including 94 business centres across the UK, Europe,
India and South Africa, Capita uses its expertise, infrastructure and scale
benefits to transform its clients' services, driving down costs and adding
value. Capita is quoted on the London Stock Exchange (CPI.L), and is a
constituent of the FTSE 100 with 2015 revenue of £4.7 billion. Further
information on Capita can be found at: www.capita.com . 
 


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