REG-Capita PLC: Debenhams extends Capita customer services contract <Origin Href="QuoteRef">CPI.L</Origin>

CapitaAnnouncement

22/04/2016 08:05

RNS

22 April 2016

              Debenhams extends Capita customer services contract              

Capita announces today that Debenhams Retail plc has chosen to extend its
existing customer services partnership with Capita Customer Management, which
commenced in June 2012. The new contract runs until 1 September 2022 and is
valued at £72m.

Under the terms of the extension Capita will continue to deliver customer
services on behalf of Debenhams, including continuing to support the
multichannel growth seen by Debenhams during the partnership and managing its
online and retail store ordering and delivery. The services delivered by Capita
predominantly support improving the customer experience and providing an
efficient operational delivery.

Andy Parker, Chief Executive of Capita, said: "The extension of Capita's
partnership with Debenhams reflects our commitment to find efficient,
cost-effective ways for businesses to engage with their customers during an
ever-changing, multi-channel world. Throughout our relationship with Debenhams
we have helped the business develop and grow and have successfully worked
together to innovate and enhance the Debenhams customer experience.

"Capita will continue to provide excellent levels of customer services and
through further insight and data analytics we will support the business's goal
to deliver a world class customer proposition."

                                     ENDS                                      

For further information:

Capita plc
Tel: 020 7799 1525
Andy Parker, Chief Executive Officer
Shona Nichols, Executive Director, Communications
Andrew Ripper, Head of Investor Relations

Media enquiries

David Hendy
Tel: 020 7654 2399
David.Hendy@capita.co.uk

Note to editors

Capita is a leading UK provider of technology-enabled customer and business
process services and integrated professional support services. With 75,000
people at over 500 sites, including 94 business centres across the UK, Europe,
India and South Africa, Capita uses its expertise, infrastructure and scale
benefits to transform its clients' services, driving down costs and adding
value. Capita is quoted on the London Stock Exchange (CPI.L), and is a
constituent of the FTSE 100 with 2015 revenue of £4.7 billion. Further
information on Capita can be found at: www.capita.com.

Capita Customer Management delivers a range of customer management services for
private and public sector clients including multi-channel customer support,
sales and customer acquisition, debt collection, customer retention and revenue
growth and technical support, all underpinned by data-driven analytics and
customer-centric service design. It provides services to a wide range of
organisations across a range of sectors, including O2, John Lewis Partnership,
Scottish Power, the RSPCA, Carphone Warehouse, Debenhams, Department for Work
and Pensions, Severn Trent Water and National Trust.



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