REG-Capita PLC: Preferred bidder for Three customer management contract <Origin Href="QuoteRef">CPI.L</Origin>

CapitaAnnouncement

20/09/2016 13:00

20 September 2016

Three announces Capita as preferred bidder for customer management contract

Three has announced today that Capita has been selected as the preferred
bidder for a contract to provide customer management services in the UK.
Subject to contract, the deal will be worth approximately £70m over the next
seven years and is due to begin in early 2017.

Capita will take over responsibility for the delivery and continued
development of Three’s mobile and broadband frontline customer service and
sales in Glasgow. Using expertise and tools it has developed across its
extensive customer management client portfolio, Capita will apply these
solutions to continue to differentiate the customer experience for Three’s
proposition for new and existing customers.

Gurpreet Gujral, director of contact centres at Three, said: “We are
committed to giving our customers the best possible experience. We believe
appointing a specialist customer services partner for some of our customer
service operations in Glasgow is the best way of achieving that goal. We will
now work hard to ensure all employees affected by this change are fully
supported and we will be commencing consultations with them.”

Andy Parker, Chief Executive of Capita, said: “This partnership is a
demonstration of Capita’s continuing commitment to delivering outstanding
customer management for our clients across a wide range of sectors. We will
leverage our customer experience expertise, including service design, to
jointly develop Three’s customer management processes and tools. We look
forward to working with Three and delivering first class services to its
customers.”

The contract will see up to 450 employees undertaking customer service and
sales advisor roles and related operational management in Three’s contact
centre in Glasgow transfer to Capita following due consultation. Capita has
committed to continuing to deliver Three’s services from Glasgow.

ENDS

For further information:
Capita plc
Tel: 020 7799 1525

Andy Parker, Chief Executive Officer
Shona Nichols, Executive Director, Communications
Andrew Ripper, Head of Investor Relations

Media enquiries:
David Hendy
Tel: 020 7654 2399
David.hendy@capita.co.uk

Note to editors

Capita is a leading UK provider of technology-enabled customer and business
process services and integrated professional support services. With 75,000
people at over 500 sites, including 94 business centres across the UK, Europe,
India and South Africa, Capita uses its expertise, infrastructure and scale
benefits to transform its clients' services, driving down costs and adding
value. Capita is quoted on the London Stock Exchange (CPI.L), and is a
constituent of the FTSE 100 with 2015 revenue of £4.7 billion. Further
information on Capita can be found at: www.capita.com.



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