REG-Capita PLC: Statement re update on Cyber Incident

CapitaAnnouncement

20/04/2023 07:15

20 April 2023

Capita plc – Update on Cyber incident

On 3 April 2023, Capita plc (“Capita”) announced that it had experienced a
cyber incident which primarily impacted access to internal Microsoft Office
365 applications.

Since the incident, Capita and its technical partners have restored Capita
colleagues’ access to Microsoft Office 365. The majority of Capita’s
client services were not impacted by the incident and remained in operation,
and Capita has now restored virtually all client services that were
impacted. 

In parallel with the services restoration activity, Capita has continued to
work closely and at speed with specialist advisers and forensic experts in
investigating the incident to provide assurance around any potential customer,
supplier or colleague data exfiltration.

From our investigations to date, it appears that the incident arose following
initial unauthorised access on or around 22 March and was interrupted by
Capita on 31 March. As a result of the interruption, the incident was
significantly restricted, potentially affecting around 4% of Capita’s server
estate. There is currently some evidence of limited data exfiltration from the
small proportion of affected server estate which might include customer,
supplier or colleague data.

Capita continues to work through its forensic investigations and will inform
any customers, suppliers or colleagues that are impacted in a timely manner.

Capita continues to comply with all relevant regulatory obligations.

For more information, please contact:

Investor enquiries
Helen Parris
Director of Investor Relations
Tel: 07720 169269
Email: IRteam@capita.co.uk

Media enquiries
Capita external communications
Tel: 0207 654 2399
Email: media@capita.co.uk 
 

About Capita plc

Capita is a leading provider of business process services, driven by data,
technology and people. We are a purpose-led, responsible organisation­. Every
day our 50,000 colleagues help millions of people, by delivering innovative,
digitally enabled solutions to transform and simplify the connections between
government and citizens, businesses and customers. We partner with our clients
and provide the insight and technologies that give time back, allowing them to
focus on what they do best and making people’s lives easier and simpler. We
operate across three divisions – Capita Public Service, Capita Experience
and Capita Portfolio – in the UK, Europe, India and South Africa.
Capita is quoted on the London Stock Exchange (CPI.L). Further information
can be found at: http://www.capita.com



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