REG - Dignity PLC - First Quarter Trading Update

DignityAnnouncement

11/05/2022 07:01

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RNS Number : 0073L  Dignity PLC  11 May 2022

 

 For immediate release  11 May 2022

Dignity plc

 

First quarter trading update

 

Dignity plc (Dignity, the Company or the Group), the only end-of-life provider
in the UK that is uniquely positioned to provide all the required elements of
a funeral service, provides the following updates:

 

Summary

                                                13 week period ended  13 week period ended  Decrease

                                                1 April               26 March              (per cent)

                                                2022                   2021

                                                                      restated

 
 Underlying revenue (£million)                  73.9                  94.7                  22

 Underlying operating profit (£million) ((1))   9.0                   27.1                  67

 Number of deaths                               166,000               204,000               19

 

 

(1)    Underlying performance measures throughout this announcement for the
13 week period ended 26 March 2021 have been restated to reflect the
application of IFRS 16, Leases. This standard was adopted in 2020 using the
modified retrospective adoption which meant 2019 comparatives were not
restated. As a result, the Group chose to exclude it from its underlying
performance measures reported in 2020 in order to retain comparability. The
decision to include IFRS 16 in the underlying numbers for 2021 was taken after
the 2021 first quarter trading update. Therefore, the underlying performance
measures reported above in both periods now includes the application of IFRS
16.

Alternative performance measures ('APMs')

All measures marked as underlying in the table above and throughout this
announcement are alternative performance measures. The Board believes that
whilst statutory reporting measures provide financial performance of the Group
under IFRS, APMs are necessary to enable users of the financial statements to
fully understand the trading performance and financial position of the Group.
The APMs provided are aligned with those used in the day-to-day management of
the Group and allow for greater comparability across periods.

 

Financial summary

Whilst the impact of the pandemic has made year-on-year comparisons difficult,
the early signs of our new strategy are coming through. Increased
competitiveness is showing up in across-the-board growth in market share at
the cost of average revenue per funeral. The combined effect of the drop in
the death rate following the pandemic during a time of strategic change for
the Group is what we were protecting against when we sought and agreed the
deal with our bondholders. That gives us the ability to pursue the right
long-term strategy whatever happens to the death rate this year. It also gives
us the time to agree a more long-term solution for the capital structure which
we are currently working on. As we said in the Annual Report competitiveness
is just one of the aspects of our best proposition strategy and progress is
being made on all the others.

 

Operating performance in the first quarter was weak due to the lower number of
deaths than the corresponding period last year and lower average revenues per
funeral following the move to more competitive pricing in September 2021. Both
funeral market share and crematoria market share grew strongly as the new
strategy started to deliver the growth on which it depends. Underlying
operating profit by division is summarised in the table below:

 

 

 

 

                                                         Funerals  Crematoria  Pre-arranged funeral plans  Central overheads  Group
                                                         £m        £m          £m                          £m                 £m

 
 Underlying operating profit - Q1 2021 - restated ((1))  22.2      14.6        -                           (9.7)              27.1
 Impact of:
 Number of deaths((2))                                   (10.8)    (3.7)       -                           -                  (14.5)
 Market share((2))                                       4.5       2.2         -                           -                  6.7
 Average revenues((2))                                   (6.6)     (0.8)       -                           -                  (7.4)
 Pre-arranged funeral plan revenue                       -         -           (5.5)                       -                  (5.5)
 Net cost base changes                                   (1.5)     (0.9)       4.7                         0.3                2.6

 
 Underlying operating profit - Q1 2022                   7.8       11.4        (0.8)                       (9.4)              9.0

 

((1)      Restatement relates to the correction of the application of
IFRS 16 in March 2021.)

((2)      Represents revenue impact)

 

Number of deaths

The absolute number of deaths decreased by approximately 19 per cent to
166,000 from 204,000 in the comparative period last year as a result of
COVID-19. The first quarter of 2022 has seen UK deaths being slightly below
the five year average (excluding 2020 and 2021).

 

Funeral operations

Funeral market share

The Group performed 21,200 funerals in the first 13 weeks of the year (Q1
2021: 23,800) in the United Kingdom. Just over one per cent of the funerals in
each period were performed in Northern Ireland. Excluding Northern Ireland,
these funerals represented approximately 12.7 per cent (Q1 2021: 11.5 per
cent) of total estimated deaths in Great Britain. The year-on-year growth in
market share is attributable to an increase in the Attended Funeral, the
Unattended Funeral and the Pre-need Funeral.

 

Whilst funerals divided by estimated deaths is a reasonable measure of
Dignity's market share, the Group does not have a complete national presence
and consequently, this calculation can only ever be an estimate. Allied to
this, market share is calculated based on a fixed assumption of one week
between the registration of the death and the date of the funeral. Therefore,
calculations of market share, particularly over shorter periods, may not be
comparable.

 

Funeral mix and average revenue

 

 
                                                                                                      FY       Q1              Q4       Q1

                                                                                                      2021     2021            2021     2022

                                  Funeral type                                                        Actual   Actual          Actual   Actual

                                                                                                               Restated((1))

 
 Underlying average revenue (£)   Attended                                                            2,855    2,903           2,465    2,486
                                                                    Unattended                                 1,063           1,010    1,060    1
                                                                                                                                                 ,
                                                                                                                                                 0
                                                                                                                                                 4
                                                                                                                                                 4
                                  Pre-need                                                            1,959    1,943           1,965    1,950
                                  Other (including Simplicity and 3(rd) party direct cremations)      904      1,004           790      608

 
 Volume mix (%)                   Attended                                                            61       61              61       58
                                  Unattended                                                          3        1               6        8
                                  Pre-need                                                            28       29              27       28
                                  Other (including Simplicity and 3(rd) party direct cremations)      8        9               6        6

 
 Underlying weighted average (£)                                                                      2,394    2,434           2,145    2,108
 Ancillary revenue (£)                                                                                154      131             135      165

 
 Underlying average revenue (£)                                                                       2,548    2,565           2,280    2,273

 

(1)      In September 2021, funeral services introduced an Attended
Funeral at prices from £1,595 to £2,495 (excludes extras) across the network
and implemented the Unattended Funeral (direct cremation), and the simple
funeral was removed (apart from our location in Jersey). As such, the
historical full service average and the simple and direct cremation average
are no longer comparable. In order to have comparability the full-service and
the simple averages have been blended to give a new Attended average and the
direct cremation, previously included as simple and direct cremation, has been
restated to Unattended to make both comparable.

 

The new pricing strategy was introduced in early September 2021 and as
expected it has caused a decline in our underlying average revenue per funeral
compared to prior years. We have also started to perform direct cremations on
behalf of third parties, which has resulted in a reduction in the average
revenue for the category called "other". Sales of ancillary items such as
flowers and memorials continue to improve.

 

Crematoria operations

The Group conducted 20,800 cremations in the first 13 weeks of the year (Q1
2021: 22,600). While volumes are lower, this reflects the backdrop of a
much-reduced death rate compared to Q1 2021 and so market share has increased
significantly to 12.6 per cent (Q1 2021 11.1 per cent). The year-on-year
growth in market share is attributable to increases in full fee service and
direct cremations. As explained above, the increase in the time between
registering the death and the funeral taking place could impact on the
comparability of the market share calculation.

 

Pre-need operations

Dignity remains focused on selling high-quality funeral plans, in ways
consistent with the strong reputation of the Group and the high standards
expected by our customers. During 2021, we ended our relationship with those
third-party telephony partners who sold plans on our behalf. We are focused on
being ready for the FCA regulation by 29 July 2022.

 

As a result of the above, sales of pre-arranged funeral plans were low in the
first quarter, resulting in active pre-arranged funeral plans of 584,000
compared to 581,000 at December 2021 and 571,000 at the end of March 2021.
The Group can claim a marketing allowance from the trusts, for plans sold in
the period (up to a maximum amount per plan sold), which historically resulted
in a profit in the pre-need division. In 2019, the Group decided to restrict
the marketing allowance from the trusts to only recover the costs incurred in
the selling of the funeral plans and therefore, the pre-need division has not
contributed any profit or loss since 2019. However, as plan sales were low in
the first quarter of 2022, the Group has not been able to recover all of the
costs incurred in the selling of those funeral plans including £0.5 million
of costs associated with the FCA regulation (Q1 2021: £0.1 million) and
therefore the underlying operating loss was £0.8 million (Q1 2021: £nil).

 

We expect the sales of pre-arranged funeral plans to increase during the
second half of 2022 and full recovery of costs incurred in the selling of
funerals plans to be recovered from the trust.

 

Central overheads

                                        Total
                                        £m

 
 Total overheads - Q1 2021              9.7
 Impact of:
 Digital activities                     (0.2)
 Other                                  (0.1)

 
 Total overheads - Q1 2022              9.4

 

 

Central overheads are expected to reduce further as part of the strategic
review. In January 2022, we closed a number of central departments to ensure
our central support services are structured in a way that delivers our
strategic aims and ambitions. As a consequence, we had to make the difficult
decision to make a number of colleagues redundant. We have also suspended some
of our marketing and digital activities as we review our business. The full
effect of these changes will show as the year goes on.

 

Capital structure

In February 2022, we sought and were granted in March 2022 a waiver on the
application of the covenants on our bonds for 12 months. We took this prudent
measure to mitigate the uncertainty and potential for a drop in the death rate
following the pandemic.

 

This waiver allows for an equity cure by Dignity plc should there be a
shortfall in EBITDA of the Securitisation Group at any covenant measurement
point up to and including 31 December 2022. Any cash transferred into the
Securitisation Group during this period is included within the EBITDA for the
purpose of calculating the EBITDA to debt service cover ratio for the
following 12 months.

 

It is still our intention to address the capital structure most likely by use
of the crematoria portfolio without undermining the integrated nature of the
Group. We will make further announcements on this in due course.

 

Secured Notes

The Group's primary financial covenant under the Secured Notes requires EBITDA
to total debt service to be above 1.5 times. The ratio at March 2022 was 1.61
times (March 2021: 2.28 times; December 2021: 2.13 times). As such, the Group
had EBITDA headroom of approximately £3.7 million against its financial
covenant at the end of March 2022 and no equity cure is required.

 

Whilst not a covenant, in order for the Group to transfer excess cash from the
securitisation group to Dignity plc, it must achieve both a higher EBITDA to
total debt service ratio of 1.85 times and achieve a Free Cash Flow to total
debt service (a defined term in the securitisation documentation) of at least
1.4 times. This latter ratio at March 2022 was 1.24 times (March 2021: 1.88
times; December 2021: 1.76 times). These combined requirements are known as
the Restricted Payment Condition ('RPC'). Given the ratios achieved, the RPC
was not achieved at March 2022. Failure to pass the RPC is not a covenant
breach and does not cause an acceleration of any debt repayments. Any cash not
permitted to be transferred whilst the RPC is not achieved will be available
to be transferred at a later date once the RPC requirement is achieved. These
covenant calculations use a prescribed definition of EBITDA detailed in the
loan documentation and only represents the profit of a sub group of the Group
which is party to the loans (the 'securitisation group').

 

Cash balances

At the end of March 2022, the Group held cash of approximately £50 million,
approximately £41 million of which was held by Dignity plc, which is freely
available for use as the Group sees fit.

 

Safe Hands funeral plans goes into administration

FCA regulation of the funeral plan market will be introduced from 29th July
2022. Dignity strongly welcomes this regulation, but we recognise there may be
some short-term impact on customers of other funeral plan providers and
potentially their loved ones.

 

A number of plan providers are likely to leave the market as they are
unwilling or unable to seek regulatory approval and are unable to transfer
their plans to another provider. This will put their customers at risk if
action is not taken.

 

In February 2022, Dignity announced its pledge to offer rescue options to
funeral plan providers exiting the market, with a commitment to ensuring that
no family or person goes without a funeral due to the transition impacts of
the new regulation.

 

Safe Hands, a medium sized funeral plan provider in the sector, has since
entered administration. Dignity plc took immediate action by fulfilling
funeral plans for families that require a funeral in the four weeks from Safe
Hands entering administration without charge.

 

Dignity has also now set out an interim plan to provide funeral cover for Safe
Hands customers for the next six months if they pass away. This would be at no
cost to the family (excluding additional requests). We are also working with
the administrators to develop a longer term solution for customers of Safe
Hands, which could include offering customers the option of switching to a new
Dignity funeral plan.

 

We continue to work with the regulator and wider industry to mitigate other
risks that may emerge within the sector.

 

Board update

As previously announced, Andrew Judd stood down from the Board on 1 April
2022. The composition and structure of the Board is currently being reviewed
and further announcements will be made in due course.

 

Outlook

COVID-19 has continued to have a distorting impact on the business both in
terms of operations and the financial results. The death rate in the UK was
significantly higher in the corresponding Q1 period during 2021, making
comparisons to previous years difficult. A number of difficult operational
changes were implemented in January 2022, including closure/reduction in the
size of key central departments, with a view to reset and restructure in line
with our new strategy. We are likely to see significant long-term cost savings
as a result, however the impact of these changes will take time to manifest in
our overall financial position.

 

As previously indicated, a fuller Group strategy and performance update will
be presented at the time of the Group's AGM on 9 June 2022, which investors
are encouraged to attend. Shareholders should also refer to the 2021 Annual
Report and Accounts for an outline of our new strategy and financial
performance over the past year.

 

Gary Channon, Chief Executive of Dignity, commented:

"Whilst the impact of the pandemic has made year-on-year comparisons
difficult, the early signs of our new strategy are coming through. Increased
competitiveness is showing up in across-the-board growth in market share at
the cost of average revenue per funeral. The combined effect of the drop in
the death rate following the pandemic during a time of strategic change for
the Group is what we were protecting against when we sought and agreed the
deal with our bondholders. That gives us the ability to pursue the right
long-term strategy whatever happens to the death rate this year. It also gives
us the time to agree a more long-term solution for the capital structure which
we are currently working on. As we said in the Annual Report competitiveness
is just one of the aspects of our best proposition strategy and progress is
being made on all the others.

 

At this year's AGM, we intend to provide a comprehensive outline of our
strategy design and an update on execution therefore I invite and encourage
our investors to attend. There will be an opportunity to hear from executives
and departments that are delivering vital aspects of our new strategy and to
ask questions. I know most AGMs are short, formal and not greatly informative
affairs but we aim to put on the sort of AGM that I would like to attend if I
was a shareholder.

 

Once again, I would like to thank our colleagues for their continued
dedication and hard work delivering a caring, compassionate and high-quality
service to families and communities."

 

For further information please contact:

Gary Channon, Chief Executive

Dean Moore, Interim Chief Financial Officer

Dignity
plc
+44 (0)20 7466 5000

 

Chris Lane

Tilly Abraham

Verity Parker

Buchanan
 
+44 (0)20 7466 5000

www.buchanan.uk.com (http://www.buchanan.uk.com)
 
dignity@buchanan.uk.com (mailto:dignity@buchanan.uk.com)

 

 

Forward-looking statements

This announcement and the Dignity plc investor website may contain certain
'forward-looking statements' with respect to Dignity plc ('the Company') and
the Group's financial condition, results of its operations and business, and
certain plans, strategy, objectives, goals and expectations with respect to
these items and the economies and markets in which the Group operates.

 

Forward-looking statements are sometimes, but not always, identified by their
use of a date in the future or such words as 'anticipates', 'aims', 'due',
'could', 'may', 'should', 'will', 'would', 'expects', 'believes', 'intends',
'plans', 'targets', 'goal' or 'estimates' or, in each case, their negative or
other variations or comparable terminology. Forward-looking statements are not
guarantees of future performance. By their very nature forward-looking
statements are inherently unpredictable, speculative and involve risk and
uncertainty because they relate to events and depend on circumstances that
will occur in the future. Many of these assumptions, risks and uncertainties
relate to factors that are beyond the Group's ability to control or estimate
precisely. There are a number of such factors that could cause actual results
and developments to differ materially from those expressed or implied by these
forward-looking statements. These factors include, but are not limited to,
changes in the economies and markets in which the Group operates; changes in
the legal, regulatory and competition frameworks in which the Group operates;
changes in the markets from which the Group raises finance; the impact of
legal or other proceedings against or which affect the Group; changes in
accounting practices and interpretation of accounting standards under IFRS,
and changes in interest and exchange rates.

 

Any forward-looking statements made in this announcement or the Dignity plc
investor website, or made subsequently, which are attributable to the Company
or any other member of the Group, or persons acting on their behalf, are
expressly qualified in their entirety by the factors referred to above. Each
forward-looking statement speaks only as of the date it is made. Except as
required by its legal or statutory obligations, the Company does not intend to
update any forward-looking statements.

 

Nothing in this announcement or on the Dignity plc investor website should be
construed as a profit forecast or an invitation to deal in the securities of
the Company.

 

 

Other information

Dignity (2002) Limited (the holding company of those companies subject to the
securitisation) has today issued reports to the Rating Agencies (Fitch and
Standard & Poor's), the Security Trustee and the holders of the Secured
Notes issued in October 2014 in connection with the securitisation.

 

Copies of these reports are available at
https://www.dignityplc.co.uk/investors/
(https://www.dignityplc.co.uk/investors/) .

 

 

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