REG - EMIS Group PLC - Review of customer and product support processes <Origin Href="QuoteRef">EMISG.L</Origin>

EMISAnnouncement

18/01/2018 07:05

RNS Number : 2006C
EMIS Group PLC
18 January 2018
18 January 2018
EMIS Group plc 
("EMIS Group" or "the Group") 
Review of customer and product support processes
The Board of EMIS Group announces that, following a review of customer and product support processes led by the Group's new CEO, it has identified that there has been a failure to meet certain service levels and reporting obligations with NHS Digital, relating to the Group's EMIS Web product for GPs in England. 
These findings have been fully disclosed to NHS Digital, having only very recently come to the Board's attention. We are currently working in collaboration with NHS Digital to confirm the scale of the issue and assess the full service and contractual impact; however, we confirm that neither patient safety nor patient data has been put at risk as a result of this issue.
It is too early to quantify precisely the financial impact of this issue but in light of the current position, our estimate is that this will be in the order of upper single digits of millions of pounds. We will update the market as appropriate.
Save for the matter described above, the Group has traded in line with the Board's expectations for the year ended 31 December 2017 and will shortly be making a separate trading update announcement.
Andy Thorburn, Group CEO, EMIS Group plc, said:
"I am very disappointed to find that in this area we have fallen behind the high standards of customer and product support that NHS Digital and our wider customer base have rightly come to expect of us. We have committed to resolve this situation to the satisfaction of NHS Digital and our users as soon as possible."
This announcement contains inside information.
For further information, contact:
EMIS Group plc  Tel: 0113 380 3000
Andy Thorburn, CEO
Peter Southby, CFO
www.emisgroupplc.com
Numis Securities Limited (Nominated Adviser & Broker)Tel: 020 7260 1000
Oliver Hardy/Simon Willis/James Black
MHP Communications Tel: 020 3128 8788
Reg Hoare/Giles Robinson/Charlie Barker emis@mhpc.com
LEI: 213800K474ZZK76NX913

This information is provided by RNS
The company news service from the London Stock Exchange
  END
MSCFKODQDBKBFDD