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REG - Phoenix Grp Hldgs - Phoenix Group Holdings - 2016 Annual Results <Origin Href="QuoteRef">PHNX.L</Origin> - Part 19

- Part 19: For the preceding part double click  ID:nRST8776Zr 

                           144                      446             20           1,283   
 USA                                                                        16                                5                        25              107          153     
 Germany                                                                    143                               103                      526             45           817     
 France                                                                     40                                25                       90              11           166     
 Netherlands                                                                16                                12                       112             6            146     
 Italy                                                                      -                                 -                        -               26           26      
 Spain                                                                      -                                 -                        -               10           10      
 Other - non-Eurozone                                                       45                                114                      542             87           788     
 Other - Eurozone                                                           14                                2                        35              6            57      
 At 31 December 2016                                                        4,316                             899                      8,827           2,491        16,533  
 
 
31 December 2015 
 
 Analysis of sovereign and supranational debt security holdings by country  Shareholder and non-profit funds  Participating supported  Participating non-supported  Unit-linked  Total   
                                                                            £m                                £m                       £m                           £m           £m      
 UK                                                                         1,400                             905                      7,560                        609          10,474  
 Supranationals                                                             310                               195                      553                          17           1,075   
 USA                                                                        1                                 12                       15                           24           52      
 Germany                                                                    211                               232                      593                          14           1,050   
 France                                                                     31                                50                       64                           4            149     
 Netherlands                                                                -                                 -                        1                            1            2       
 Italy                                                                      -                                 -                        -                            5            5       
 Spain                                                                      -                                 -                        -                            3            3       
 Other - non-Eurozone                                                       22                                87                       511                          13           633     
 Other - Eurozone                                                           -                                 10                       36                           -            46      
 At 31 December 2015                                                        1,975                             1,491                    9,333                        690          13,489  
 
 
All of the life companies' debt securities are held at fair value through profit or loss under IAS 39, and therefore
already reflect any reduction in value between the date of purchase and the reporting date. 
 
The life companies have in place a comprehensive database that consolidates credit exposures across counterparties,
geographies and business lines. This database is used for credit monitoring, stress testing and scenario planning. The life
companies continue to manage their balance sheets prudently and have taken extra measures to ensure their market exposures
remain within risk appetite. 
 
The following table sets out a breakdown of the life companies' financial institution corporate debt security holdings by
country: 
 
31 December 2016 
 
 Analysis of financial institution corporate  Shareholder and non-profit funds  Participating supported  Participating   Unit-linked  Total  
 debt security holdings by country            £m                                £m                       non-supported   £m           £m     
                                                                                                         £m                                  
 UK                                           1,607                             65                       736             924          3,332  
 USA                                          602                               56                       403             271          1,332  
 Germany                                      75                                1                        27              34           137    
 France                                       165                               6                        73              121          365    
 Netherlands                                  249                               58                       190             112          609    
 Italy                                        15                                -                        7               11           33     
 Ireland                                      30                                -                        -               29           59     
 Spain                                        1                                 -                        15              10           26     
 Other - non-Eurozone                         550                               328                      499             516          1,893  
 Other - Eurozone                             81                                17                       33              53           184    
 At 31 December 2016                          3,375                             531                      1,983           2,081        7,970  
 
 
31 December 2015 
 
 Analysis of financial institution corporate  Shareholder and non-profit funds  Participating supported  Participating non-supported  Unit-linked  Total  
 debt security holdings by country            £m                                £m                       £m                           £m           £m     
 UK                                           845                               151                      566                          71           1,633  
 USA                                          449                               39                       298                          16           802    
 Germany                                      16                                18                       86                           3            123    
 France                                       58                                -                        43                           3            104    
 Netherlands                                  189                               52                       238                          30           509    
 Italy                                        7                                 -                        7                            -            14     
 Ireland                                      28                                1                        12                           -            41     
 Spain                                        3                                 -                        12                           -            15     
 Other - non-Eurozone                         208                               94                       272                          29           603    
 Other - Eurozone                             56                                12                       54                           1            123    
 At 31 December 2015                          1,859                             367                      1,588                        153          3,967  
 
 
The life companies had £46 million (2015: £39 million) shareholder exposure to financial institution corporate debt of the
Peripheral Eurozone, defined as Portugal, Italy, Ireland, Greece, and Spain, at 31 December 2016. The £3,906 million (2015:
£2,226 million) total shareholder exposure to financial institution corporate debt comprised £2,125 million (2015: £1,742
million) senior debt, £2 million (2015: £4 million) Tier 1 debt and £1,779 million (2015: £480 million) Tier 2 debt. 
 
The £3,906 million shareholder exposure to financial institution corporate debt comprised £2,170 million (2015: £1,281
million) bank debt and £1,736 million (2015: £945 million) non-bank debt. 
 
For each of the life companies' significant financial institution counterparties, industry and other data has been used to
assess the exposure of the individual counterparties. As part of the Group's risk appetite framework and analysis of
shareholder exposure to a potential worsening of the economic situation, this assessment has been used to identify
counterparties considered to be most at risk from defaults. The financial impact on these counterparties, and the contagion
impact on the rest of the shareholder portfolio, is assessed under various scenarios and assumptions. This analysis is
regularly reviewed to reflect the latest economic outlook, economic data and changes to asset portfolios. The results are
used to inform the Group's views on whether any management actions are required. 
 
The following table sets out a breakdown of the life companies' corporate - other debt security holdings by country: 
 
31 December 2016 
 
 Analysis of corporate - other debt security holdings by country  Shareholder and non-profit funds  Participating supported  Participating   Unit-linked  Total  
                                                                  £m                                £m                       non-supported   £m           £m     
                                                                                                                             £m                                  
 UK                                                               1,517                             74                       830             211          2,632  
 USA                                                              567                               33                       303             83           986    
 Germany                                                          256                               38                       128             25           447    
 France                                                           276                               17                       127             28           448    
 Netherlands                                                      69                                -                        17              4            90     
 Italy                                                            62                                1                        35              5            103    
 Ireland                                                          4                                 -                        1               6            11     
 Spain                                                            48                                -                        23              5            76     
 Other - non-Eurozone                                             381                               7                        217             31           636    
 Other - Eurozone                                                 39                                14                       19              3            75     
 At 31 December 2016                                              3,219                             184                      1,700           401          5,504  
 
 
31 December 2015 
 
 Analysis of corporate - other debt security holdings by country  Shareholder             Participating supported  Participating non-supported  Unit-linked  Total  
                                                                   and non-profit funds   £m                       £m                           £m           £m     
                                                                  £m                                                                                                
 UK                                                               1,073                   76                       1,607                        363          3,119  
 USA                                                              288                     33                       115                          15           451    
 Germany                                                          142                     24                       93                           15           274    
 France                                                           173                     15                       113                          20           321    
 Netherlands                                                      39                      -                        19                           3            61     
 Italy                                                            56                      2                        27                           3            88     
 Ireland                                                          1                       -                        2                            2            5      
 Spain                                                            45                      -                        24                           2            71     
 Other - non-Eurozone                                             190                     13                       77                           11           291    
 Other - Eurozone                                                 72                      1                        44                           7            124    
 At 31 December 2015                                              2,079                   164                      2,121                        441          4,805  
 
 
The following table sets out a breakdown of the life companies' ABS holdings by country: 
 
31 December 2016 
 
 Analysis of ABS holdings by country  Shareholder and non-profit funds  Participating supported  Participating   Unit-linked  Total1  
                                      £m                                £m                       non-supported   £m           £m      
                                                                                                 £m                                   
 UK                                   729                               488                      551             108          1,876   
 USA                                  10                                8                        4               1            23      
 Germany                              -                                 74                       29              -            103     
 France                               -                                 29                       -               -            29      
 Netherlands                          9                                 84                       32              1            126     
 Ireland                              30                                1                        18              -            49      
 Other - non-Eurozone                 78                                2                        7               3            90      
 Other - Eurozone                     -                                 3                        -               3            6       
 At 31 December 2016                  856                               689                      641             116          2,302   
 
 
1      Improved look-through data received in respect of certain collective investment schemes has identified additional
holdings in ABS as at 31 December 2016. 
 
31 December 2015 
 
 Analysis of ABS holdings by country  Shareholder            Participating supported  Participating non-supported  Unit-linked  Total  
                                      and non-profit funds   £m                       £m                           £m           £m     
                                      £m                                                                                               
 UK                                   499                    172                      399                          41           1,111  
 USA                                  3                      -                        4                            -            7      
 Germany                              -                      -                        28                           -            28     
 France                               -                      1                        -                            -            1      
 Netherlands                          10                     -                        20                           1            31     
 Italy                                -                      -                        12                           -            12     
 Spain                                -                      -                        1                            -            1      
 Other - non-Eurozone                 40                     -                        10                           -            50     
 Other - Eurozone                     -                      3                        22                           -            25     
 At 31 December 2015                  552                    176                      496                          42           1,266  
 
 
The following table sets out the credit rating analysis of the debt portfolio: 
 
31 December 2016 
 
 Credit rating analysis of debt portfolio  Shareholder and non-profit funds  Participating supported  Participating   Unit-linked  Total   
                                           £m                                £m                       non-supported   £m           £m      
                                                                                                      £m                                   
 AAA                                       1,333                             935                      1,626           519          4,413   
 AA                                        4,578                             943                      7,962           1,415        14,898  
 A                                         3,358                             287                      1,312           550          5,507   
 BBB                                       2,274                             54                       1,624           360          4,312   
 BB                                        132                               4                        167             47           350     
 B and below                               16                                2                        117             11           146     
 Non-rated                                 75                                78                       343             2,187        2,683   
 At 31 December 2016                       11,766                            2,303                    13,151          5,089        32,309  
 
 
98% of rated securities were investment grade at 31 December 2016 (2015: 97%). The percentage of rated securities that were
investment grade in relation to the shareholder and policyholders' funds were 99% and 98% respectively (2015: 99% and 96%
respectively). 
 
31 December 2015 
 
 Credit rating analysis of debt portfolio  Shareholder            Participating supported  Participating non-supported  Unit-linked  Total   
                                           and non-profit funds   £m                       £m                           £m           £m      
                                           £m                                                                                                
 AAA                                       746                    625                      1,740                        72           3,183   
 AA                                        2,336                  1,272                    8,443                        487          12,538  
 A                                         1,618                  189                      902                          84           2,793   
 BBB                                       1,635                  92                       1,751                        179          3,657   
 BB                                        100                    11                       205                          21           337     
 B and below                               1                      -                        327                          -            328     
 Non-rated                                 29                     9                        170                          483          691     
 At 31 December 2015                       6,465                  2,198                    13,538                       1,326        23,527  
 
 
CAPITAL DISCLOSURES 
 
CAPITAL DISCLOSURES 
 
ADDITIONAL CAPITAL DISCLOSURES 
 
The Group's capital management framework is described in the Business Review section on pages 28 to 31 of the Annual Report
and Accounts. The Group's capital policies and capital resources are set out on note I4 of the IFRS financial statements. 
 
The Solvency II capital assessment and the Group's regulatory supervision is performed at the PLHL level as this is the
highest EEA insurance group holding company. This section provides additional analysis of PLHL's Solvency II Own Funds, SCR
and MCR. 
 
PLHL Solvency II surplus 
 
The pro forma PLHL's surplus at 31 December 2016 is £1.9 billion (2015: £1.3 billion, actual). The rationale for the use of
the pro forma metric is set out on page 23. 
 
            31 December 2016  31 December 2015  
            Pro forma         Actual            
            £bn               £bn               
 Own Funds  6.8               5.7               
 SCR        (4.9)             (4.4)             
 Surplus    1.9               1.3               
 
 
Composition of own funds 
 
Own funds items are classified into different Tiers based on the features of the specific items and the extent to which
they possess the following characteristics: 
 
-      availability to be called up on demand to fully absorb losses on a going-concern basis, as well as in the case of
winding-up ('permanent availability'); 
 
-      in the case of winding-up, the total amount that is available to absorb loses before repayment to the holder until
all obligations to policyholders and other beneficiaries have been met ('subordination'). 
 
PLHL's pro forma Own Funds are analysed by Tier as follows: 
 
                  31 December 2016  31 December 2016  
                  Pro forma         Actual            
                  £bn               £bn               
 Tier 1           5.8               5.0               
 Tier 2           0.6               0.6               
 Tier 3           0.4               0.1               
 Total Own Funds  6.8               5.7               
 
 
PLHL's Tier 1 capital accounts for 83% (2015: 86%) of total Own Funds and comprise of ordinary share capital, surplus funds
of the unsupported with-profit funds which are recognised only to a maximum of the SCR, and the accumulated profits of the
remaining business. 
 
Tier 2 capital comprise of subordinated notes whose terms enable them to qualify as Tier 2 capital for regulatory reporting
purposes. 
 
Tier 3 items include the new Tier 3 bond issued in January 2017 of £0.3 billion on a pro forma basis (2015: nil) and
deferred tax asset of £0.1 billion (2015: £0.1 billion). 
 
Breakdown of SCR 
 
An analysis of the undiversified SCR of PLHL is presented below: 
 
                         31 December 2016  31 December 2016  
                         Pro forma         Actual            
                         %                 %                 
 Longevity               33                30                
 Credit                  16                21                
 Persistency             13                11                
 Interest rates          9                 5                 
 Operational             7                 8                 
 Swap spreads            4                 6                 
 Other market risks      10                13                
 Other non-market risks  8                 6                 
                         100%              100%              
 
 
The principal risks are described in detail in note E6 and F4 in the IFRS financial statements. 
 
Minimum Capital Requirements 
 
Minimum Capital Requirement ('MCR') is the minimum amount of capital an insurer is required to hold below which
policyholders and beneficiaries would become exposed to an unacceptable level of risk if an insurer was allowed to continue
its operations. 
 
The MCR is calculated according to a formula prescribed by the Solvency II regulations and is subject to a floor of 25% of
the SCR or EUR 3.7 million, whichever is higher, and a cap of 45% of the SCR. The MCR formula is based on factors applied
to technical provisions and capital at risk. 
 
PLHL's MCR at 31 December 2016 is £1.2 billion (2015: £1.1 billion) which is a sum of the underlying insurance companies'
MCRs. 
 
PLHL's eligible Own Funds to cover MCR is £6.0 billion (2015: £5.2 billion) leaving an excess of eligible own funds over
MCR of £4.8 billion (2015: £4.1 billion), which translates to an MCR coverage ratio of 496% (2015: 482%). 
 
The eligible Own Funds to cover the MCR is subject to quantitative limits as shown below: 
 
-      the eligible amounts of Tier 1 items should be at least 80% of the MCR; and 
 
-      the eligible amounts of Tier 2 items shall not exceed 20% of the MCR. 
 
                                        31 December 2016  31 December 2016  
                                        Pro forma         Actual            
                                        £bn               £bn               
 Eligible own funds to cover MCR                                            
 Tier 1                                 5.8               4.9               
 Tier 2                                 0.2               0.3               
 Total eligible own funds to cover MCR  6.0               5.2               
 
 
Additional information 
 
 In this section               
 Shareholder information  215  
 Glossary                 218  
 
 
Shareholder information 
 
ANNUAL GENERAL MEETING 
 
Our Annual General Meeting ('AGM') will be held on 11 May 2017 at 12:30pm. 
 
The voting results for our 2017 AGM, including proxy votes and votes withheld, will be available on the Group's website
shortly after the meeting. 
 
SHARE PRICE PERFORMANCE 
 
SHAREHOLDER PROFILE AS AT 31 DECEMBER 2016 
 
 Range of shareholdings  No. of shareholders  %     No. of       %     
                                                    shares             
 1-1,000                 487                  29.3  229,682      0.1   
 1,001-5,000             559                  33.7  1,287,888    0.3   
 5,001-10,000            129                  7.8   934,583      0.2   
 10,001-250,000          319                  19.2  21,857,365   5.6   
 250,001-500,000         55                   3.3   18,715,782   4.8   
 500,001 and above       112                  6.7   349,824,517  89.0  
 Total                   1,661                100   392,849,817  100   
 
 
SHAREHOLDER SERVICES 
 
MANAGING YOUR SHAREHOLDING 
 
Our registrar, Computershare, maintains the Company's register of members. Shareholders may request a hard copy of this
Annual Report from our registrar and if you have any further queries in respect of your shareholding, please contact
directly using the contact details set out below. 
 
REGISTRAR DETAILS 
 
Computershare Investor Services (Cayman) Limited 
 
Queensway House 
 
Hilgrove Street 
 
St Helier
Jersey, JE1 1ES 
 
Shareholder helpline number +44 (0) 370 702 0000 
 
Fax number +44 (0) 370 703 6101 
 
Shareholder helpline email address info@computershare.co.je 
 
DIVIDEND MANDATES 
 
Shareholders may find it convenient to have their dividends paid directly to their bank or building society account. If you
wish to take advantage of this facility please call Computershare and request a 'Dividend Mandate' form. 
 
SCRIP DIVIDEND ALTERNATIVE 
 
The Company does not currently offer a scrip dividend alternative. 
 
WARNING TO SHAREHOLDERS 
 
Over recent years, many companies have become aware that their shareholders have received unsolicited phone calls or
correspondence concerning investment matters. These are typically from overseas-based 'brokers' who target UK shareholders,
offering to sell them what often turn out to be worthless or high-risk shares in US or UK investments. These operations are
commonly known as 'boiler rooms'. 
 
Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free
reports about the Company. 
 
If you receive any unsolicited investment advice: 
 
-      make sure you get the correct name of the person and organisation; 
 
-      check that they are properly authorised by the Financial Conduct Authority ('FCA') before getting involved by
visiting www.fca.org.uk/firms/systems-reporting/register; 
 
-      report the matter to the FCA by calling the FCA Consumer Helpline on 0800 111 6768; and 
 
-      if the calls persist, hang up. 
 
If you deal with an unauthorised firm, you will not be eligible to receive payment under the Financial Services
Compensation Scheme ('FSCS'). The FCA can also be contacted by completing an online form available at
www.fca.org.uk/consumers/scams/investment-scams/share-fraud-and-boiler-room-scams/reporting-form. 
 
Details of any share dealing facilities that the Company endorses will be included in Company mailings. 
 
More detailed information on this or similar activity can be found on the FCA website available at
www.fca.org.uk/consumers. 
 
SHARE PRICE 
 
You can access the current share price of Phoenix Group Holdings on the Group's website together with electronic copies of
the Group's financial reports and presentations at www.thephoenixgroup.com/investor-relations.aspx. 
 
ORDINARY SHARES - 2016 FINAL DIVIDEND 
 
 Ex-dividend date                                 30 March 2017  
 Record date                                      31 March 2017  
 Payment date for the recommended final dividend  15 May 2017    
 
 
GROUP FINANCIAL CALENDAR FOR 2017 
 
 Annual General Meeting                                 11 May 2017     
 Announcement of unaudited six months' Interim Results  24 August 2017  
 
 
FORWARD-LOOKING STATEMENTS 
 
The 2016 Annual Report and Accounts contains, and the Group may make other statements (verbal or otherwise) containing,
forward-looking statements and other financial and/or statistical data about the Group's current plans, goals and
expectations relating to future financial conditions, performance, results, strategy and/or objectives. 
 
Statements containing the words: 'believes', 'intends', 'will', 'may', 'should', 'expects', 'plans', 'aims', 'seeks',
'targets', 'continues' and 'anticipates' or other words of similar meaning are forward-looking. Such forward-looking
statements and other financial and/or statistical data involve risk and uncertainty because they relate to future events
and circumstances that are beyond the Group's control. For example, certain insurance risk disclosures are dependent on the
Group's choices about assumptions and models, which by their nature are estimates. As such, actual future gains and losses
could differ materially from those that we have estimated. Other factors which could cause actual results to differ
materially from those estimated by forward-looking statements include but are not limited to: 
 
-      domestic and global economic and business conditions; 
 
-      asset prices; 
 
-      market-related risks such as fluctuations in interest rates and exchange rates, the potential for a sustained
low-interest rate environment, and the performance of financial markets generally; 
 
-      the policies and actions of governmental and/or regulatory authorities, including, for example, new government
initiatives related to the financial crisis and the effect of the European Union's 'Solvency II' requirements on the
Group's capital maintenance requirements; 
 
-      the political, legal and economic effects of the UK's vote to leave the European Union; 
 
-      the impact of inflation and deflation; 
 
-      market competition; 
 
-      changes in assumptions in pricing and reserving for insurance business (particularly with regard to mortality and
morbidity trends, gender pricing and lapse rates); 
 
-      the timing, impact and other uncertainties of future acquisitions or combinations within relevant industries; 
 
-      risks associated with arrangements with third parties; 
 
-      inability of reinsurers to meet obligations or unavailability of reinsurance coverage; and 
 
-      the impact of changes in capital, solvency or accounting standards, and tax and other legislation and regulations in
the jurisdictions in which members of the Group operate. 
 
As a result, the Group's actual future financial condition, performance and results may differ materially from the plans,
goals and expectations set out in the forward-looking statements and other financial and/or statistical data within the
2016 Annual Report and Accounts. 
 
The Group undertakes no obligation to update any of the forward-looking statements contained within the 2016 Annual Report
and Accounts or any other forward-looking statements it may make or publish. 
 
The 2016 Annual Report and Accounts has been prepared for the members of the Company and no one else. The Company, its
Directors or agents do not accept or assume responsibility to any other person in connection with this document and any
such responsibility or liability is expressly disclaimed. 
 
Nothing in the 2016 Annual Report and Accounts is or should be construed as a profit forecast or estimate. 
 
Glossary 
 
 ABBEY LIFE                             The companies comprising of Abbey Life Assurance Company Limited, Abbey Life Trustee Services Limited and Abbey Life Trust Securities Limited                                                                                                                                                                                                                                                                                                                                               
 ABS                                    Asset Backed Securities - A collateralised security whose value and income payments are derived from a specified pool of underlying assets                                                                                                                                                                                                                                                                                                                                                  
 ALM                                    Asset Liability Management - Management of mismatches between assets and liabilities within risk appetite                                                                                                                                                                                                                                                                                                                                                                                   
 ALTERNATIVE PERFORMANCE MEASURE        An Alternative Performance Measure ('APM') is a financial measure of historic or future financial performance, financial position,or cash flows, other than a financial measure defined under IFRS or under Solvency II regulations. The Group uses a range of these metrics to provide a better understanding of the underlying performance of the Group. Where appropriate, reconciliations of APMs to IFRS or Solvency II measures are provided in the Annual Report and Accounts. All   
                                        APMs are defined within this glossary.                                                                                                                                                                                                                                                                                                                                                                                                                                                      
 ANNUITY POLICY                         A policy that pays out regular benefit amounts, either immediately and for the remainder of a policyholder's lifetime (immediate annuity), or deferred to commence at some future date (deferred annuity)                                                                                                                                                                                                                                                                                   
 ASSET MANAGEMENT                       The management of assets using a structured approach to guide the act of acquiring and disposing of assets, with the objective of meeting defined investment goals and maximising value for investors,including policyholders                                                                                                                                                                                                                                                               
 AVIF                                   Acquired Value of In-Force business                                                                                                                                                                                                                                                                                                                                                                                                                                                         
 BLACK-SCHOLES                          A mathematical model used to calculate the value of an option                                                                                                                                                                                                                                                                                                                                                                                                                               
 BREXIT                                 The vote by the people of the United Kingdom to leave the EU in the referendum held on 23 June 2016                                                                                                                                                                                                                                                                                                                                                                                         
 CLOSED LIFE FUND                       A fund that no longer accepts new business. The fund continues to be managed for the existing policyholders                                                                                                                                                                                                                                                                                                                                                                                 
 DPF                                    Discretionary Participation Feature - A contractual right under an insurance contract to receive, as a supplement to guaranteed benefits, additional benefits whose amount or timing is contractually at the discretion of the issuer                                                                                                                                                                                                                                                       
 EBT                                    Employee Benefit Trust - A trust set up to enable its Trustee to purchase and hold shares to satisfy employee share-based incentive plan awards. The Company's EBT is the Phoenix Group Holdings Employee Benefit Trust                                                                                                                                                                                                                                                                     
 ECONOMIC ASSUMPTIONS                   Assumptions related to future interest rates, inflation, market value movements and tax                                                                                                                                                                                                                                                                                                                                                                                                     
 EEA                                    European Economic Area - Established on 1 January 1994 and is an agreement between Norway, Iceland, Liechtenstein and the European Union. It allows these countries to participate in the EU's single market without joining the EU                                                                                                                                                                                                                                                         
 EXPERIENCE VARIANCES                   Current period differences between the actual experience incurred and the assumptions used in the calculation of IFRS insurance liabilities                                                                                                                                                                                                                                                                                                                                                 
 FINANCIAL REPORTING COUNCIL            The UK's independent regulator responsible for promoting high-quality corporate governance and reporting to foster investment                                                                                                                                                                                                                                                                                                                                                               
 FREE SURPLUS                           The amount of capital held in life companies in excess of that needed to support their minimum regulatory capital requirement, plus the capital required under the Group's capital management policy                                                                                                                                                                                                                                                                                        
 FCA                                    Financial Conduct Authority - The body responsible for supervising the conduct of all financial services firms and for the prudential regulation of those financial services firms not supervised by the Prudential Regulation Authority ('PRA'), such as asset managers and independent financial advisers                                                                                                                                                                                 
 FOS                                    Financial Ombudsman Service - An ombudsman established in 2000, and given statutory powers in 2001 by the Financial Services and Markets Act 2000, to help settle disputes between consumers and UK-based businesses providing financial services                                                                                                                                                                                                                                           
 GAR                                    Guaranteed Annuity Rate - A rate available to certain pension policyholders to acquire an annuity at a contractually guaranteed conversion rate                                                                                                                                                                                                                                                                                                                                             
 HMRC                                   HM Revenue and Customs                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
 HOLDING COMPANIES                      Refers to Phoenix Group Holdings, PGH Capital plc, Phoenix Life Holdings Limited, Pearl Group Holdings (No. 2) Limited, Impala Holdings Limited, Pearl Group Holdings (No. 1) Limited, PGH (TC1) Limited, PGH (TC2) Limited, PGH (MC1) Limited, PGH (MC2) Limited, PGH (LCA) Limited, PGH (LCB) Limited, PGH (LC1) Limited, PGH (LC2) Limited and Pearl Life Holdings Limited                                                                                                               
 IFRS                                   International Financial Reporting Standards - Accounting standards, interpretations and the framework adopted by the International Accounting Standards Board                                                                                                                                                                                                                                                                                                                               
 IMC                                    Investment Management Contract - A contract between an investor and an investment manager                                                                                                                                                                                                                                                                                                                                                                                                   
 IN-FORCE                               Long-term business written before the period end and which has not terminated before the period end                                                                                                                                                                                                                                                                                                                                                                                         
 INHERITED ESTATE                       The assets of the long-term with-profit funds less the realistic reserves for non-profit policies written into the non-profit fund, less asset shares aggregated across the with-profit policies and any additional amounts expected at the valuation date to be paid to in-force policyholders in the future in respect of smoothing costs and guarantees                                                                                                                                  
 INTERNAL MODEL                         The agreed methodology and model, approved by the PRA, to calculate the Group Solvency Capital Requirement pursuant to Solvency II                                                                                                                                                                                                                                                                                                                                                          
 LIBOR                                  London Interbank Offer Rate - The average interbank interest rate at which a selection of banks on the London money market are prepared to lend to one another                                                                                                                                                                                                                                                                                                                              
 LSE                                    London Stock Exchange                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
 LTIP                                   Long-Term Incentive Plan - The part of an executive's remuneration designed to incentivise long-term value for shareholders through an award of shares with vesting contingent on employment and the satisfaction of stretching performance conditions linked to Group strategy                                                                                                                                                                                                             
 MSA                                    Management Services Agreement - Contracts that exist between Phoenix Life and management services companies or between management services companies and their outsource partners                                                                                                                                                                                                                                                                                                           
 NON-ECONOMIC ASSUMPTIONS               Assumptions related to future levels of mortality, morbidity, persistency and expenses                                                                                                                                                                                                                                                                                                                                                                                                      
 NON-PROFIT FUND                        A fund which is not a with-profit fund, where risks and rewards of the fund fall wholly to shareholders                                                                                                                                                                                                                                                                                                                                                                                     
 OPEN ENDED INVESTMENT COMPANIES        A type of company or a fund in the UK that is structured to invest in other companies with the ability to adjust its investment criteria and fund size                                                                                                                                                                                                                                                                                                                                      
 OPERATING                              Refers to the trading companies within Phoenix Life                                                                                                                                                                                                                                                                                                                                                                                                                                         
 COMPANIES                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
 OPERATING COMPANIES' CASH GENERATION   Operating companies' cash generation represents cash remitted by the Group's operating companies to the holding companies                                                                                                                                                                                                                                                                                                                                                                   
 OPERATING PROFIT                       Operating profit is a non-GAAP measure that is considered a more representative measure of performance than IFRS profit or loss after tax as it provides long-term performance information unaffected by short-term economic volatility                                                                                                                                                                                                                                                     
 ORIGO                                  An electronic pensions transfer system                                                                                                                                                                                                                                                                                                                                                                                                                                                      
 OWN FUNDS                              Basic Own Funds comprise the excess of assets over liabilities valued in accordance with the Solvency II principles and subordinated liabilities which qualify to be included in Own Funds under the Solvency II rules.Eligible Own Funds are the amount of Own Funds that are available to cover the Solvency Capital Requirements after applying prescribed tiering limits and transferability restrictions to Basic Own Funds.                                                           
 PART VII TRANSFER                      The transfer of insurance policies under Part VII of FSMA 2000. The insurers involved can be in the same corporate group or in different groups. Transfers require the consent of the High Court, which will consider the views of the PRA and FCA and of an Independent Expert                                                                                                                                                                                                             
 PARTICIPATING BUSINESS                 See with-profit fund                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
 PERIPHERAL                             Refers to Portugal, Ireland, Italy, Greece and Spain                                                                                                                                                                                                                                                                                                                                                                                                                                        
 EUROZONE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
 PPFM                                   Principles and Practices of Financial Management - A publicly available document which explains how a company's with-profit business is run. As part of demonstrating that customers are treated fairly, the Board certifies that the PPFM has been complied with                                                                                                                                                                                                                           
 PRA                                    Prudential Regulation Authority - The body responsible for the prudential regulation and supervision of banks, building societies, credit unions, insurers and major investment firms. The PRA and FCA use a Memorandum of Understanding to co-ordinate and carry out their respective responsibilities                                                                                                                                                     

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