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REG - Phoenix Grp Hldgs - Phoenix Group Holdings - 2016 Annual Results <Origin Href="QuoteRef">PHNX.L</Origin> - Part 8

- Part 8: For the preceding part double click  ID:nRST8776Zg 

                                                           
 consider whether the TSR performance is reflective of the underlying financial performance of the Company.Measured over three                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
 financial years commencing with the year of award.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
 Underpin: Notwithstanding the Embedded value growth, Cumulative cash generation and TSR performance targets, if the Committee   
 determines that the Group's debt levels and associated interest costs have not remained within parameters acceptable to the     
 Committee over the performance period, and that the Group has not made progress considered to be reasonable by it in executing  
 any strategy agreed by the Board on debt management, capital structuring and risk management, the level of awards vesting will  
 either be reduced or lapse in full. For 2016's awards, the underpin has been extended to include consideration of customer      
 satisfaction and, to meet Solvency II requirements, in exceptional cases, personal performance.                                 
 
 
1      Please see footnote 1 on page 77 regarding the discontinuation of reporting on MCEV Growth. 
 
As noted in the section describing the Implementation of Remuneration Policy in 2017 on page 72, LTIP awards made in 2017
will be subject to Cumulative cash generation and Relative TSR performance measures similar to those described in the table
above. 
 
DBSS 
 
                   Date of grant  Share price on grant  No. of shares  No. of shares granted  Increase in shares following rights  No. of dividend shares acquired  No. of sharesexercised2  No. of shares lapsed/  No. of shares  Vesting date  
                                                        as at          in 2016                issue1                               at vesting                                                waived                  as at                       
                                                        1 Jan                                                                                                                                                       31 Dec                       
                                                        2016                                                                                                                                                        2016                         
 Clive Bannister                                                                                                                                                                                                                                 
 DBSS              27 Mar 2013    658.5p                36,748         -                      -                                    9,096                            (45,844)                 -                      -              27 Mar 2016   
 DBSS              28 Mar 2014    652.0p                34,029         -                      5,991                                -                                -                        -                      40,020         28 Mar 2017   
 DBSS              28 Sept 2015   827.7p                28,840         -                      5,077                                -                                -                        -                      33,917         19 Mar 2018   
 DBSS3             2 Jun 2016     877.5p                -              32,706                 5,758                                -                                -                        -                      38,464         23 Mar 2019   
                                                        99,617         32,706                 16,826                               9,096                            (45,844)                 -                      112,401                      
 James McConville                                                                                                                                                                                                                                
 DBSS              27 Mar 2013    658.5p                11,999         -                      -                                    2,968                            (14,967)                 -                      -              27 Mar 2016   
 DBSS              28 Mar 2014    652.0p                20,417         -                      3,594                                -                                -                        -                      24,011         28 Mar 2017   
 DBSS              28 Sept 2015   827.7p                19,124         -                      3,367                                -                                -                        -                      22,491         19 Mar 2018   
 DBSS3             2 Jun 2016     877.5p                -              21,498                 3,785                                -                                -                        -                      25,283         23 Mar 2019   
                                                        51,540         21,498                 10,746                               2,968                            (14,967)                 -                      71,785                       
 
 
1      The number of shares for all outstanding DBSS awards have been increased to take into account the impact of the
rights issue. This adjustment has been based on the Theoretical Ex-Rights Price ('TERP') and approved by the Remuneration
Committee. The share price on grant shown is the actual price used at the date of the grant and has not been adjusted
following the Rights Issue. 
 
2      Gains of Directors from share options exercised and vesting shares under the DBSS in 2016 were £530,014 (Clive
Bannister's gain was £399,875 arising from an award exercised on 3 June 2016 at a share price of £8.722509; James
McConville's gain was £130,139 arising from an award exercised on 2 June 2016 at a share price of £8.695086. 
 
3      The face value of awards granted in 2016 is equivalent to 50% of the cash element of the 2015 AIP and is calculated
using a share price of 877.50p, being the average closing market price on the three days preceding the award date giving
£286,995 for Clive Bannister and £188,645 for James McConville. 
 
The DBSS is the share scheme used for the deferral of AIP. No performance conditions apply therefore other than being
subject to continued employment. In addition to the shares awarded under the DBSS presented above, participants receive an
additional number of shares to reflect the dividends paid during the vesting period (or until transfer of shares for DBSS
awards made before 2014). 
 
SHARESAVE 
 
                   As at   Shares    Shares      Shares   As at    Exercise  Exercisable  Date of  
                   1 Jan   granted   exercised   lapsed   31 Dec   price     from         expiry   
                    2016   in 2016                        2016                                     
 Clive Bannister   -       -         -           -        -        -         -            -        
 James McConville  1,607   -         1,607       -        0        £5.60     -            -        
 
 
Gains of Directors from share options exercised under Sharesave during 2016 were £4,998 (2015: nil). Sharesave options are
granted with an option price that is a 15% discount to the three-day average share price when invitations are made. This is
permitted by HMRC regulations for such options. For options from 2016 this discount will be 20%. Sharesave options are not
subject to performance conditions. The Sharesave options exercised by James McConville represented options granted for the
then maximum monthly savings of £250 per calendar month for three years. 
 
Aggregate gains of Directors from share options exercised and vesting shares under all share plans in 2016 were £1,656,694
(2015: £3,476,618). 
 
During the year ended 31 December 2016, the highest mid-market price of the Company's shares was 809.654p and the lowest
mid-market price was 610.217p. At 31 December 2016, the Company's share price was 735.00p. 
 
DIRECTORS' INTERESTS 
 
The number of shares held by each Director is shown below: 
 
 Name               As at                    As at              Total share plan   Total share plan   Total share plan   
                    1 January 2016           31 December 2016   interests as at    interests as at    interests as at    
                    or date of appointment   or retirement      31 December 2016   31 December 2016   31 December 2016   
                    if later                 if earlier         - LTIP             - DBSS             - Sharesave        
 Clive Bannister    305,964                  614,521            608,613            112,401            -                  
 James McConville1  95,094                   123,465            473,089            71,785             -                  
 René-Pierre Azria  34,491                   54,610             -                  -                  -                  
 Alastair Barbour   3,000                    6,625              -                  -                  -                  
 Ian Cormack        3,650                    5,779              -                  -                  -                  
 Tom Cross Brown    1,988                    1,988              -                  -                  -                  
 Isabel Hudson      3,880                    6,142              -                  -                  -                  
 Wendy Mayall2      -                        -                  -                  -                  -                  
 John Pollock       -                        -                  -                  -                  -                  
 Nicholas Shott     -                        -                  -                  -                  -                  
 Kory Sorenson      1,380                    2,185              -                  -                  -                  
 Henry Staunton     20,000                   70,000             -                  -                  -                  
 David Woods        3,500                    5,541              -                  -                  -                  
 
 
1      James McConville exercised an LTIP award of 90,535 shares on 5 January 2017. 
 
2      Wendy Mayall purchased 10,000 shares on 14 February 2017. 
 
SHAREHOLDING REQUIREMENTS 
 
As explained in the Remuneration Policy under the Shareholding Guidelines section, the Executive Directors are subject to
shareholding requirements. 
 
The extent to which Executive Directors have achieved the requirements by 31 December 2016 (using the share price on 31
December 2016) can be summarised as follows: 
 
 Position          Shareholding Guideline  Value of           
                    (minimum               shares held at     
                   % of salary)            31 December 2016   
                                           (% of salary)      
 Clive Bannister   200%                    645%               
 James McConville  200%                    206%               
 
 
The Executive Directors are required to sign a declaration that they have not and will not at any time during their
employment with Phoenix Group, enter into any hedging contract in respect of their participation in the AIP, LTIP,
Sharesave, SIP or any other incentive plan of the Company, or pledge awards in such plans as collateral, and additionally
that they will neither enter into a hedging contract in respect of, nor pledge as collateral, any shares which are required
to be held for the purposes of the Company's Shareholding requirements or any vested LTIP award shares subject to a LTIP
holding period. 
 
ADDITIONAL UNAUDITED INFORMATION 
 
DIRECTORS' SERVICE CONTRACTS 
 
The dates of contracts and letters of appointment and the respective notice periods for Directors are as follows: 
 
Executive Directors' contracts 
 
 Name              Date of appointment  Date of contract  Notice period from      
                                                          either party (months)   
 Clive Bannister   28 March 2011        7 February 2011   12                      
 James McConville  28 June 2012         28 May 2012       12                      
 
 
Subject to Board approval, Executive Directors are permitted to accept outside appointments on external boards as long as
these are not deemed to interfere with the business of the Group. The Executive Directors are entitled to retain any
external fees. During 2016, Clive Bannister received £45,000 from Punter Southall Group and CHF 50,000 from UniGestion in
respect of two external directorships. James McConville received £112,000 from Tesco Personal Finance plc. 
 
Non-Executive Directors' contracts 
 
 Name              Date of letter of appointment  Date of Joining the Board  Appointment end date  Unexpired term (months)  
 Alastair Barbour  30 September 2016              1 October 2013             11 May 2017           2                        
 Ian Cormack       25 May 2016                    2 September 2009           11 May 2017           2                        
 Isabel Hudson     25 May 2016                    18 February 2010           11 May 2017           2                        
 Wendy Mayall      24 August 2016                 1 September 2016           1 September 2019      30                       
 John Pollock      24 August 2016                 1 September 2016           1 September 2019      30                       
 Nicholas Shott    24 August 2016                 1 September 2016           1 September 2019      30                       
 Kory Sorenson     9 May 2014                     1 July 2014                1 July 2017           4                        
 Henry Staunton    19 August 2015                 1 September 2015           1 September 2018      18                       
 David Woods       25 May 2016                    18 February 2010           11 May 2017           2                        
 
 
The above tables have been included to comply with UKLA Listing Rule 9.8.8. In the event of cessation of a Non-Executive
Director's appointment (excluding the Chairman) they would be entitled to a one month notice period. The Chairman, as
detailed in his letter of appointment, would be entitled to a six months' notice period. 
 
REMUNERATION COMMITTEE GOVERNANCE 
 
The Group established the Committee in 2010. The terms of reference of the Committee are available at
www.thephoenixgroup.com. The main determinations of the Committee in 2016 in respect of the application of the Remuneration
Policy are summarised in the Committee Chairman's letter to shareholders at the start of the Directors' remuneration
report. 
 
The table below shows the independent Non-Executive Directors who served on the Committee during 2016 and their date of
appointment: 
 
 Member                            From              To       
 Ian Cormack (Committee Chairman)  18 February 2010  To date  
 Isabel Hudson                     18 February 2010  To date  
 Nicholas Shott                    20 October 2016   To date  
 Kory Sorenson                     3 July 2014       To date  
 
 
Under the Committee's Terms of Reference, the Committee meets at least twice a year but more frequently if required. During
2016, six Committee meetings were held and details of attendance at meetings are set out in the Corporate Governance Report
on page 49. 
 
Consistent with the requirements of Solvency II, the Committee is responsible for establishing, implementing, overseeing
and reviewing the firm-wide remuneration policy in the context of business strategy and changing risk conditions. The
firm-wide remuneration policy focuses on ensuring sound and effective risk management so as not to encourage risk-taking
outside of the Company's risk appetite. None of the Committee members has any personal financial interest (other than as
shareholders), conflicts of interests arising from cross-directorships or day-to-day involvement in running the business. 
 
The Committee makes recommendations to the Board. No Director plays a part in any discussion about his or her own
remuneration. 
 
Advice 
 
The Committee received independent remuneration advice during the year from its appointed adviser, FIT Remuneration
Consultants LLP ('FIT'). FIT is a member of the Remuneration Consultants Group (the professional body for consultants) and
adheres to its code of conduct. This appointment was made by the Committee following consideration of FIT's experience in
this sector. FIT provided no other services to the Group and accordingly the Committee was satisfied that the advice
provided by FIT was objective and independent. FIT's fees in respect of 2016 were £239,665, all of which were attributed to
work relating to the Committee. FIT's fees were charged on the basis of the firm's standard terms of business for advice
provided. 
 
The Committee also consulted with the Group Chief Executive Officer, Group HR Director and General Counsel who attended, by
invitation, various Committee meetings during the year although no executive is ever permitted to participate in
discussions or decisions regarding his or her own remuneration. Input is also sought from the Chief Risk Officer (without
management present) and from representatives from finance, as appropriate. 
 
APPROVAL 
 
This report in its entirety has been approved by the Remuneration Committee and the Board of Directors and signed on its
behalf by: 
 
IAN CORMACK 
 
Remuneration Committee Chairman 
 
17 March 2017 
 
Directors' report 
 
The Directors of the Group present their report for the year ended 31 December 2016. 
 
Phoenix Group Holdings is incorporated in the Cayman Islands (registered no. 202172) and has a Premium Listing on the
London Stock Exchange. The Company is therefore not required to comply with the requirements of section 415 of the UK
Companies Act 2006. However, the Directors support these enhanced standards for disclosure and have sought to comply
voluntarily with these requirements. 
 
Shareholders 
 
Dividends 
 
Dividends for the year are as follows: 
 
 Ordinary shares                                                      
 Paid interim dividend       26.7p per share (2015: 26.7p per share)  
 Recommended final dividend  23.9p per share (2015: 26.7p per share)  
 Total ordinary dividend     50.6p per share (2015: 53.4p per share)  
 
 
As explained in the Chairman's statement on page 5, the proposed dividend of 23.9p per share is an equivalent 5% increase
to the 2015 level (rebased to take into account the bonus element of the rights issue completed in November 2016). 
 
As a result of regulatory changes applicable to the Group under Solvency II, dividends declared in respect of the Company's
Ordinary Shares must be capable of being cancelled and withheld or deferred at any time prior to payment. This is in order
that the Company's Ordinary Shares be counted towards Group capital. Accordingly, the final dividend will be declared on a
conditional basis and the Directors reserve the right to cancel or defer the recommended dividend. The Directors do not
expect to exercise this right other than where they believe that it may be necessary to do so as a result of legal or
regulatory requirements. The Company is also proposing to amend its Articles of Association so as to make clear that any
dividend declared in respect of the Company's Ordinary Shares may be cancelled or deferred by the Directors before payment
in circumstances where this is required. 
 
Share capital 
 
The issued share capital of the Company was increased by 167,430,371 ordinary shares during 2016 which related to: 
 
-      the placement of shares in relation to the acquisition of the AXA business; 
 
-      shares issued in relation to the Abbey Life acquisition; and 
 
-      shares issued under the Company's Sharesave Scheme. 
 
At 31 December 2016, the issued ordinary share capital totalled 392,849,817. Subsequently, 2,258 ordinary shares have been
issued in 2017 in connection with the Company's Sharesave Scheme to bring the total in issue to 392,852,375 at the date of
this report. 
 
Full details of the authorised, issued and fully paid share capital as at 31 December 2016 and movements in share capital
during the period are presented in note D1 to the IFRS consolidated financial statements. 
 
At the Company's AGM held on 11 May 2016, shareholders granted the Company authority to purchase up to 10% of its issued
ordinary shares. Any ordinary shares purchased under the authority would, subject to the Cayman Islands Companies Law (as
amended), either be cancelled by operation of law or held in treasury. 
 
Subject to obtaining shareholder approval for the renewal of this authority at the forthcoming AGM on 11 May 2017, the
Company is authorised to make purchases of its own shares under Article 20 and make payment for the redemption or purchase
of its own shares in any manner permitted by the Cayman Islands Companies Law (as amended), including without limitation,
out of capital, profits, share premium or the proceeds of a new issue of shares. The Company held no treasury shares during
the year or up to the date of this report. 
 
The rights and obligations attaching to the Company's ordinary shares are set out in the Company's articles of association
(the 'Company's Articles') which are available on the Company's website at
www.thephoenixgroup.com/about-us/corporate-governance/articles-of-association.aspx. 
 
Where the Employee Benefit Trust ('EBT') holds shares for unvested awards, the voting rights for these shares are
exercisable by the trustees of the EBT at their discretion, taking into account the recommendations of the Group. 
 
Restrictions on transfer of shares 
 
Under the Company's Articles, the Directors may in certain circumstances refuse to register transfers of shares. In
particular, the Board of Directors may refuse to register the transfer of shares to a person who is a Non-Qualified Person
(as defined in the Company's Articles). 
 
Certain restrictions on the transfer of shares may be imposed from time to time by applicable laws and regulations (for
example, insider trading laws), and pursuant to the Listing Rules of the Financial Conduct Authority ('FCA') and the
Group's own share dealing rules whereby Directors and certain employees of the Group require individual authorisation to
deal in the Company's ordinary shares. 
 
Substantial shareholdings 
 
Information provided to the Company pursuant to the FCA's Disclosure and Transparency Rules is published on a Regulatory
Information Service and on the Company's website. As at 17 March 2017, the Company had been notified of the following
significant holdings of voting rights in its shares. 
 
                                     Number of voting rights in shares  Percentage of shares in issue  
 Artemis Investment Management LLP   30,921,652                         7.87%                          
 Aviva plc & its subsidiaries        21,217,596                         5.40%                          
 Prudential plc group of companies1  12,649,238                         5.10%                          
 
 
1      Number of voting rights and percentage notified are pre-rights issue. Prudential plc have not provided an update
post rights issue. 
 
Annual General Meeting ('AGM') 
 
The AGM of the Company will be held at 1st Floor, 32 Commercial Street, St Helier, Jersey JE2 3RU on Thursday, 11 May 2017
at 12.30pm. 
 
A separate notice convening this meeting will be distributed to shareholders in due course and will include an explanation
of the items of business to be considered at the meeting. 
 
Board 
 
Board of Directors 
 
The membership of the Board of Directors during 2016 is given within the Corporate Governance Report on pages 44 and 45,
which is incorporated by reference into this report. Details of Directors' (and persons closely associated with them)
interests in the shares of the Company are shown in the Directors' remuneration report. 
 
During 2016 and up to the date of this report, the following changes to the Board took place: 
 
-      Tom Cross-Brown resigned from the Board on 11 May 2016. 
 
-      Rene-Pierre Azria resigned from the Board on 30 November 2016 
 
-      Wendy Mayall, John Pollock and Nicholas Shott were appointed to the Board with effect from 1 September 2016. 
 
Details of related party transactions which took place during the year with Directors of the Company and consolidated
entities where Directors are deemed to have significant influence, are provided in the Directors' Remuneration Report and
in note I5 to the IFRS consolidated financial statements. 
 
The rules about the appointment and replacement of Directors are contained in the Company's Articles. These state that a
Director may be appointed by an ordinary resolution of the shareholders or by a resolution of the Directors. If appointed
by a resolution of the Directors, the Director concerned holds office only until the conclusion of the next AGM following
the appointment. 
 
In accordance with the UK Corporate Governance Code, Directors must stand for re-election annually. The Board of Directors
will be unanimously recommending that all of the Directors, except Isabel Hudson and David Woods who are standing down from
the Board, should be put forward for election/re-election at the forthcoming AGM to be held on 11 May 2017. 
 
The Articles give details of the circumstances in which Directors will be treated as having automatically vacated their
office and also state that the Company's shareholders may remove a Director from office by passing an ordinary resolution. 
 
The powers of the Directors are determined by Cayman Islands Company Law, Cayman Islands common law, the provisions of the
Company's Memorandum and Articles and by any valid directions given by shareholders by way of special resolution. 
 
The Directors have been authorised to allot and issue securities and grant options over or otherwise dispose of shares
under Article 14. 
 
Directors' remuneration and interests 
 
A report on Directors' remuneration is presented within the Directors' remuneration report including details of their
interests in shares and share options or any rights to subscribe for shares in the Company. 
 
Directors' indemnities 
 
Following shareholder approval on 15 March 2010, the Company entered into a deed of indemnity by way of deed poll with its
Directors whereby the Company has agreed to indemnify each Director against all losses incurred by them in the exercise,
execution or discharge of their powers or duties as a Director of the Company, provided that the indemnity shall not apply
to the extent prohibited by any applicable law. 
 
The deed of indemnity remains in-force as at the date of signature of this Directors' Report. 
 
Directors' conflicts of interest 
 
The Board has established procedures for handling conflicts of interest in accordance with Cayman Islands law and the
Company's Articles. 
 
On an ongoing basis, Directors are responsible for informing the Company Secretary of any new, actual or potential
conflicts that may arise. 
 
Directors' and Officers' liability insurance 
 
The Company maintains Directors' and Officers' liability insurance cover which is renewed annually. 
 
Employees 
 
equal opportunities 
 
The Group is committed to achieving equality of opportunity and the equal treatment of all our people and those applying to
join us. To this end, all our people share an obligation to their colleagues, customers and business partners to provide a
safe, fair and equitable working environment in which every individual can seek, obtain and continue employment without
experiencing any unfair or unreasonable discrimination. 
 
The Group recognises the need to treat people with disabilities fairly and equally including where an employee becomes
disabled during their employment. Full and fair consideration is given to internal and external applications from disabled
people for employment and further career opportunities, including training and development. Internal and external
applicants are asked if they have any special requirements when invited to attend an interview and reasonable provisions
are made to meet the applicant's request. Applicants are considered on the basis of the job requirements and their ability
and competencies, also taking into consideration any appropriate reasonable workplace adjustments. 
 
The Group provides the opportunity for employees to participate in the Company's all-employee share schemes, Sharesave and
Share Incentive Plan, to facilitate share ownership in the Company. 
 
Employee engagement 
 
Phoenix Group continues to communicate with staff across a wide variety of channels, including regular news bulletins via
the intranet, Executive Committee presentations and other face-to-face briefings. The staff briefings and Executive
Committee presentations typically include updates on the Company's strategy and plans, progress against key financial and
operational targets, regulatory and risk management updates and review of economic or other factors which could affect the
Company's strategy and performance. Regular feedback mechanisms are also in place, ensuring communication at Phoenix is a
continuous two-way dialogue. 
 
The views and opinions of staff are sought through Phoenix's annual Engagement Survey and more regular interim surveys and
employee communication and engagement forums. Phoenix undertakes meaningful consultation with staff representatives on all
major organisational changes and other matters affecting employees engagement. 
 
Governance 
 
Going concern 
 
The Group's business activities, together with the factors likely to affect its future development, performance and
position are set out in the Strategic Report. The Strategic Report also provides details of any key events affecting the
Company (and its consolidated subsidiaries) since the end of the financial year. The Strategic Report includes details of
the Group's cash flow and solvency position, including sensitivities for both. Principal risks and their mitigation are
detailed on pages 37 to 38 and the viability statement is included on page 39. In addition, the IFRS consolidated financial
statements include, amongst other things, notes on the Group's borrowings (note E5), management of its financial risks
including market, credit and liquidity risk (note E6), its commitments and contingent liabilities (notes I7 and I8) and its
capital position and management (note I4). The Strategic Report (on pages 2 to 40) sets out the business model and how the
Group creates value for shareholders and policyholders. 
 
The Board has followed the requirements of the UK Financial Reporting Council's 'Guidance on Risk Management, Internal
Control and Related Financial and Business Reporting, (September 2014) when performing its going concern assessment. As
part of its comprehensive assessment of whether the Group and the Company are a going concern, the Board has undertaken a
review of the liquidity and solvency of the Group under both normal and stressed conditions as at the date of preparation
of the statement of consolidated financial position. 
 
Having thoroughly considered the going concern assessment, including a detailed review of the regulatory capital and cash
flow positions of each principal subsidiary company and the availability across the Group of a range of management actions,
the Board has concluded that there are no material uncertainties that may cast significant doubt about the Group and the
Company's ability to continue as a going concern. The Directors have a reasonable expectation that the Group and the
Company have adequate resources to continue in operational existence for the foreseeable future. Thus, they continue to
adopt the going concern basis of accounting in preparing the annual financial statements. 
 
Corporate governance statement 
 
The disclosures required by section 7.2 of the FCA's Disclosure Guidance and Transparency Rules can be found in the
Corporate Governance Report on pages 47 to 57 which is incorporated by reference into this Directors' Report and comprises
the Company's Corporate Governance Statement. The UK Corporate Governance Code (the 'Code') applies to the Company and full
details on the Company's compliance with the Code are included in the Corporate Governance Report. The Code is available on
the website of the Financial Reporting Council - www.frc.org.uk. 
 
Greenhouse gas emissions 
 
All disclosures concerning the Group's greenhouse emissions are contained in the Environmental Report forming part of the
Strategic Report on page 40. 
 
Financial risk management 
 
The Group operates a Risk Management Framework ('RMF') consisting of several components, as detailed in the Risk Management
section of the Strategic Report. The RMF provides a consistent approach to highlighting and controlling key risks
throughout the organisation. This is achieved primarily through review and compliance, at a functional level, with the risk
universe and related policies (and the risk appetites therein). At its highest level the RMF considers the following risks:
strategic, market, credit, insurance, financial soundness, customer and operational. As a result, in preparing the
consolidated financial statements, assessment is given to a broad range of risk categories. 
 
Memorandum and Articles 
 
Changes to the Company's Memorandum and Articles require prior shareholder approval. Changes proposed at the 11 May 2017
AGM will be set out in the notice for that meeting. 
 
The Memorandum and Articles are available on the Company's website at
www.thephoenixgroup.com/about-us/corporate-governance/articles-of-association.aspx. 
 
Re-appointment of the Auditors 
 
Ernst & Young LLP ('EY') has indicated its willingness to continue in office and a resolution that it is re-appointed will
be proposed at the AGM on 11 May 2017. 
 
The Audit tender exercise undertaken in 2016 is described in the Corporate Governance Report on page 52. 
 
There is no cap on auditor liability in place in relation to audit work carried out on the IFRS consolidated financial
statements and the Group's UK subsidiaries' individual financial statements. 
 
Details of fees paid to EY during 2016 for audit and non-audit work are disclosed in note C3 to the IFRS consolidated
financial statements. 
 
Disclosure of information to Auditors 
 
The Directors who held office at the date of approval of this Directors' Report confirm that, so far as they are aware,
there is no relevant audit information of which the Company's auditor is unaware and that each Director has taken all the
steps that they ought to have taken as a Director to make themselves aware of any relevant audit information and to
establish that the Company's auditor is aware of that information. 
 
Group Company Secretary 
 
The Group Company Secretary throughout the 2016 financial period was Gerald Watson. 
 
Contractual/other 
 
SIGNIFICANT AGREEMENTS IMPACTED BY A CHANGE OF CONTROL OF THE COMPANY 
 
There are change of control clauses contained in certain of the Group's financing agreements. The £900million revolving
credit facility has a provision which would enable the lending banks to require repayment of all amounts borrowed following
a change of control. In addition, certain provisions of the Articles relating to the City Code on Takeovers and Mergers
apply in connection with a takeover bid. 
 
All of the Company's employee share and incentive plans contain provisions relating to a change of control. Outstanding
awards and options would normally vest and become exercisable on a change of control, subject to the satisfaction of any
performance conditions and pro rata reduction as may be applicable under the rules of the employee share incentive plans. 
 
Apart from the aforementioned, there are a number of agreements that take effect, alter or terminate upon a change of
control of the Company, such as commercial contracts. None is considered to be significant in terms of their potential
impact on the business of the Group. 
 
Disclosures under Listing Rule 9.8.4R 
 
For the purposes of Listing Rule 9.8.4C, the information required to be disclosed under Listing Rule 9.8.4R can be found
within the following sections of the Report and Accounts: 
 
 Section  Requirement                                          Location                                          
 1        Statement of interest capitalised                    Note E5 to the Consolidated Financial Statements  
 2        Publication of unaudited financial information       Not applicable                                    
 3        Deleted                                              Not applicable                                    
 4        Details of long-term incentive schemes               Directors' remuneration report                    
 5        Waiver of emoluments by a Director                   Not applicable                                    
 6        Waiver of any future emoluments by a Director        Not applicable                                    
 7        Non pre-emptive issue of equity for cash             page 8 - Group Chief Executive Report             
 8        As per 7, but for major subsidiary undertakings      Not applicable                                    
 9        Parent participation in any placing of a subsidiary  Not applicable                                    
 10       Contracts of significance                            Not applicable                                    
 11       Controlling shareholder provision of services        Not applicable                                    
 12       Shareholder dividend waiver                          Not applicable                                    
 13       Shareholder dividend waiver - future periods         Not applicable                                    
 14       Controlling shareholder agreements                   Not applicable                                    
 
 
Strategic and Directors' Report approval 
 
The Board has prepared a Strategic Report which provides an overview of the development and performance of the Group's
business for the year ended 31 December 2016, covers the future developments in the business of Phoenix Group Holdings and
its consolidated subsidiaries, and provides details of any important events affecting the Company and its subsidiaries
after the year-end. For the purposes of compliance with DTR 4.1.5R(2) and DTR 4.1.8R, the required content of the
'Management Report' can be found in the Strategic Report and this Directors' Report, including the sections of the Annual
Report and Accounts incorporated by reference. 
 
In addition, the Directors at the date of this report consider that the Annual Report and Accounts, taken as a whole,
provides users (who have a reasonable knowledge of business and economic activities) the information necessary to assess
the Group's performance, business model and strategy and is fair, balanced and understandable. 
 
The Strategic Report and the Directors' Report were approved by the Board of Directors on 17 March 2017. 
 
Clive Bannister                                    James McConville 
 
Group Chief Executive Officer                Group Finance Director 
 
St Helier, Jersey
17 March 2017 
 
Financials 
 
STATEMENT OF DIRECTORS' RESPONSIBILITIES IN RESPECT OF THE ANNUAL REPORT AND ACCOUNTS 
 
The Directors of Phoenix Group Holdings are responsible for the preparation of the Annual Report and Accounts, the
Strategic Report, the Directors' Report, the Directors' remuneration report, the Group consolidated financial statements
and the Company financial statements in accordance with applicable law and regulations. 
 
The Directors have prepared the Group consolidated financial statements and the Company financial statements in accordance
with International Financial Reporting Standards ('IFRSs') as issued by the International Accounting Standards Board
('IASB'). The Directors must not approve the financial statements unless they are satisfied that they give a true and fair
view of the state of affairs of the Group and the Company and of the profit or loss of the Group and the Company for that
period. 
 
In preparing these financial statements the Directors are required to: 
 
-      select suitable accounting policies and then apply them consistently; 
 
-      make judgements and accounting estimates that are reasonable and prudent; 
 
-      state whether IFRS, as adopted by the IASB, have been followed, subject to any material departures disclosed and
explained in the Group and the Company financial statements; and 
 
-      prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Group and
the Company will continue in business. 
 
The Directors are responsible for: 
 
-      keeping adequate accounting records that are sufficient to show and explain the Group's and the Company's
transactions and disclose, with reasonable accuracy at any time, the financial position of the Group and the Company; 
 
-      safeguarding the assets of the Group and hence for taking reasonable steps for the prevention and detection of fraud
and other irregularities; and 
 
-      preparing a Strategic Report, Directors' Report, Directors' Remuneration Report and Corporate Governance Statement
in compliance with applicable laws and regulations. 
 
The Directors as at the date of this report, whose names and functions are listed in the Board of Directors section on
pages 44 and 45, confirm that, to the best of their knowledge: 
 
-      the Group's consolidated financial statements and the Company financial statements, which have been prepared in
accordance with IFRS as issued by the IASB, give a true and fair view of the assets, liabilities, financial position and
profit of the Group and the Company; and 
 
-      the Directors' Report and the Strategic Report include a fair review of the development and the performance of the
business and the position of the Company and its consolidated subsidiaries taken as a whole, together with a description of
the principal risks and uncertainties that they face. 
 
In addition, the Directors as at the date of this report consider that the Annual Report and Accounts, taken as a whole,
provides users (who have a reasonable knowledge of business and economic activities) with the information necessary for
shareholders to assess the Group's performance, business model and strategy, and is fair, balanced and understandable. 
 
The Directors have elected to comply with certain Companies Act and Listing Rules ('LR') which would otherwise only apply
to companies incorporated in the UK - namely: 
 
-      the Directors' statement under LR 9.8.6R(3) (statement by the Directors that the business is a going concern); 
 
-      the Directors remuneration disclosures made under LR 9.8.4R(5) and (6); and 
 
-      the requirements of Schedule 8 to The Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations
2008 of the United Kingdom pertaining to Directors' remuneration that UK quoted companies are required to comply with. 
 
CLIVE BANNISTER                                                 JAMES MCCONVILLE 
 
GROUP CHIEF EXECUTIVE OFFICER       GROUP FINANCE DIRECTOR 
 
ST HELIER, JERSEY
17 MARCH 2017 
 
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF PHOENIX GROUP HOLDINGS 
 
Our opinion on the financial statements 
 
In our opinion: 
 
-      Phoenix Group Holdings' consolidated financial statements and parent company financial statements (the 'financial
statements') give a true and fair view of the state of the Group's and of the parent company's affairs as at 31 December
2016 and of the Group's loss and of the parent company's profit for the year then ended; and 
 
-      the financial statements have been properly prepared in accordance with International Financial Reporting Standards
('IFRSs') as issued by the International Accounting Standards Board ('IASB'). 
 
What we have audited 
 
We have audited the consolidated financial statements of Phoenix Group Holdings and its subsidiaries (collectively 'the
Group') and the parent company for the year ended 31 December 2016, included within the Annual Report and Accounts, which
comprise: 
 
 Group                                                                                                                                                                                                                                              Parent company                                                    
 -  The consolidated income statement for the year then ended                                                                                                                                                                                       -  The statement of comprehensive income for the year then ended  
 -  The consolidated statement of comprehensive income                                                                                                                                                                                              -  The statement of financial position as at 31 December 2016     
 for the year then ended                                                                                                                                                                                                                                                                                              
 -  The pro forma reconciliation of Group operating profit to results attributable to owners for the year then ended                                                                                                                                -  The statement of cash flows for the year then ended            
 -  The statement of consolidated financial position as at                                                                                                                                                                                          -  The statement of changes in equity for the year then ended     
 31 December 2016                                                                                                                                                                                                                                                                                                     
 -  The statement of consolidated cash flows for the year then ended                                                                                                                                                                                -  Related notes 1 to 16 to the financial statements              
 -  The statement of consolidated changes in equity for the year then ended                                                                                                                                                                                                                                           
 -  Related notes A1 to I9 to the consolidated financial statements                                                                                                                                                                                                                                                   
 Certain required disclosures have been presented elsewhere in the Annual Report and Accounts, rather than in the notes to the financial statements. These have been cross-referenced from the financial statements and are identified as audited.  
 
 
The financial reporting framework that has been applied in the preparation of the financial statements is IFRSs as issued
by the IASB. 
 
Overview of our audit approach 
 
 Materiality                                                                                                                                               -  Overall Group materiality of £67 million (2015: £46 million) which represents 2.0% (2015: 1.9%) of total equity attributable to owners of the parent ('Group equity').                                                                                          
 Audit scope                                                                                                                                               -  We performed an audit of the complete financial information of the Group Function, Phoenix Life Division and Abbey Life Assurance Company Limited and audit procedures on specific balances for Other Companies. These are explained further on page 95 to 96.  
 -  The reporting units where we performed full or specific audit procedures accounted for more than 99% of the equity and operating profit of the Group.  
 Risks of material misstatement                                                                                                                            -  Valuation of insurance contract liabilities, comprising of the following risk areas: -  actuarial assumptions;-  actuarial modelling; and-  data.                                                                                                               
 -  Valuation of complex and illiquid financial investments.                                                                                               
                                                                                                                                                           -  Acquisition of AXA Wealth Limited and Abbey Life Assurance Company Limited.                                                                                                                                                                                     
 
 
Our assessment of risk of material misstatement 
 
We identified the risks of material misstatement described below as those that had the greatest effect on our overall audit
strategy, the allocation of resources in the audit and the direction of the efforts of the audit team. In addressing these
risks, we have performed the procedures below which were designed in the context of the financial statements as a whole
and, consequently, we do not express any opinion on these individual areas. 
 
 Risk                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
 Valuation of insurance contract liabilities (£46.7 billion; 2015: £40.9 billion)Refer to the Audit Committee Report (page 53); Critical accounting estimates (page 107); Accounting policies and notes F1, F2 and F4 of the consolidated financial statements (pages 145 to 153) We considered the valuation of insurance contract liabilities to be a significant risk for the Group. Specifically we considered the actuarial assumptions and modelling that are applied, as these involve complex and significant judgements 
 about future events, both internal and external to the business for which small changes can result in a material impact to the resultant valuation. Additionally, the valuation process is conditional upon the accuracy and completeness of the data. We have split the risks relating to the valuation of insurance contract liabilities into the following component parts:-  actuarial assumptions; -  actuarial modelling; and-  data.We consider changes in the valuation basis, following discontinuation of Solvency I, 
 not to increase the significant risk in actuarial assumptions and modelling from the prior year as the approach has streamlined financial reporting and reduced the reliance on legacy Solvency I processes and requirements.We assessed management's analysis of movements in insurance contract liabilities and obtained evidence to support large or unexpected movements. This provided important audit evidence over the valuation of insurance contract liabilities. Further additional audit procedures performed to     
 respond to the specific risk areas are set out below:                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
 
 
 Risk area                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Our response to the risk                                                                                                                                                  Key observations communicated                                                                                                                                                                                                                                                              
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        to the Audit Committee                                                                                                                                                                                                                                                                     
 Actuarial assumptionsThere has been no change in our assessment of this risk from the prior year.Economic assumptions are set by management taking into account market conditions as at the valuation date. Non-economic assumptions such as future expenses, longevity and mortality are set based on past experience, market experience, market practice, regulations and expectations about future trends. The assumptions that we consider to have the most significant impact are the rate of interest used for discounting liabilities, the life expectancy of policyholders (including improvement rates), the lapse rates of polices and expenses. These assumptions are used as inputs into a valuation model which uses standard actuarial methodologies.                                                                                                                                                                          To obtain sufficient audit evidence to conclude on the appropriateness of actuarial assumptions, we:-  tested the design and operating effectiveness of key controls over We determined that the actuarial assumptions used by management are reasonable based on the analysis of the experience to date, industry practice and the financial and regulatory requirements.                                                                                           
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              management's process for setting and updating actuarial assumptions;-  compared the methodology and assumptions used with those we would expect based on our knowledge of                                                      

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