UK regulator probes BT over alleged failure to provide information (updated)
29/04/2026 11:17
Adds BT response in paragraph 4 LONDON, April 29 (Reuters) - Britain's communications regulator Ofcom said on Wednesday it had opened an investigation into whether BT Group BT.L failed to comply with legally binding requests for information. Ofcom said it had issued formal information requests to BT entities in December 2023 seeking data on the experiences of customers who had entered into contracts or placed orders for fixed landline or broadband services. The regulator said available evidence suggested responses from BT's mobile network providers EE and Plusnet may have been incomplete or inaccurate, and it would gather further evidence before publishing an update in due course. A BT spokesperson said: "We take compliance and our statutory obligations very seriously at BT and we work hard to ensure data provided to Ofcom is accurate. We look forward to working closely with Ofcom throughout this process." (Reporting by Sam Tobin, writing by Sam Tabahriti, editing by Sarah Young) ((sam.tabahriti@thomsonreuters.com ; +447585976686))