REG-Capita PLC: Capita awarded contract by Southern Water

CapitaAnnouncement

19/07/2018 07:05

Capita has been selected by Southern Water as its new customer services
Managed Service Provider in a contract worth £30m over the initial five-year
term with an option to extend for a further three years.

Capita will build upon its established front-office operation for Southern
Water, extending this six-year relationship to the management of back office
billing processes as well as correspondence-handling, print and mail.

By bringing the work together under one supplier, Capita will work with
Southern Water to improve customer experience and increase customer
self-service through use of our repeatable solutions across insight, analytics
and automation. These capabilities are core to Capita’s new strategy.

Simon Oates, Chief Customer Officer at Southern Water, said: “I’m
delighted that we are extending our contract with Capita. It will streamline
our processes and support our drive to continually improve our customer
experience.”

Jon Lewis, Chief Executive Officer, Capita, said: "This expanded partnership
with Southern Water demonstrates Capita’s expertise in transforming customer
experience across all channels. It also reflects our track record of
supporting blue-chip clients in highly-regulated sectors such as utilities and
financial services. We look forward to building on our existing relationship
to continue to provide value for money services, and at the same time give
Southern Water’s customers a better service and more choice."

ENDS

Notes to editors:

The IFRS15 transaction price of the five-year contract is £30m.

Investor enquiries

Andrew Ripper, Head of Investor Relations
Fiona O’Nolan, Investor Relations Director

Tel: 020 7654 2220/020 7654 2281
Email: IRteam@capita.co.uk

Media enquiries

Capita press office
Tel: 0207 654 2399
Email: media@capita.co.uk 

Capita is a leading provider of technology enabled business services,
operating across five key markets: Software; People Solutions; Customer
Management; IT Services and Government Services. Working across the UK,
Europe, India and South Africa, we use our expertise, talent and technology to
partner with our clients to transform services and add value for all their
stakeholders. Capita is quoted on the London Stock Exchange (CPI.L). Further
information on Capita can be found at: http://www.capita.com



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