REG-Capita PLC: Capita signs new contract with London Borough of Bexley

CapitaAnnouncement

13/09/2019 10:05

13 September 2019

Capita signs new contract with London Borough of Bexley

Capita today announces it has been awarded a new contract that will continue
its relationship with the London Borough of Bexley by renewing the delivery of
its revenues and benefits services. The contract was won following a
competitive tender process and is worth £32m over seven years and nine
months.

Under the new contract, Capita will maximise the use of digital technologies
to deliver citizen- centred services in a manner that makes accessing them
easy and efficient. 

Capita has partnered with Bexley since 1996 and during that time has helped
the council achieve its fastest ever processing time for new housing benefit
claims, outperforming national averages. We have invested more than £6m in
their technology during this time.

The time it takes to deal with new housing benefits claims in Bexley achieved
a record processing time of 12 days in the first six months of the 2017/18
financial year, representing a 30 per cent improvement on the previous year
and well below the national average of 22 days. The results placed Bexley as
one of the country’s fastest councils to process housing benefits.

Andy Start, Chief Executive Officer of Government Services at Capita, said:
“Capita’s partnership with the London Borough of Bexley is one of our most
enduring. We are delighted to have been selected as their partner to continue
to provide these critical services and deliver better outcomes for the
authority and its residents. We are focused on creating technology-led
solutions for our local authority clients, to help them run efficient
back-office services.”

Notes to editors:

The total IFRS15 transaction price (order book) for the seven year and
nine-month contract is £32m.

Media enquiries
Capita press office
Tel: 0207 654 2399
Email: media@capita.co.uk 

Capita is a consulting, digital services and software business, operating
across five key markets: Software; IT & Networks; People Solutions; Customer
Management; and Government Services. Working across the UK, Europe, India and
South Africa, we use our expertise and technologies to partner with our
clients to transform services and add value for all their stakeholders. Capita
is quoted on the London Stock Exchange (CPI.L). Further information on Capita
can be found at: http://www.capita.com

ENDS



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