REG-Capita PLC: Update on actions taken to resolve the Cyber Incident

CapitaAnnouncement

10/05/2023 07:15

10 May 2023

Capita plc – Update on actions taken to resolve the Cyber Incident

Further to the announcements made on 3 April 2023 and 20 April 2023, Capita
plc (“Capita”) has continued to work closely and at speed with specialist
advisers and forensic experts to investigate and resolve the cyber incident.

As noted previously, the unauthorised intrusion was interrupted by Capita
which resulted in the impact of the attack being significantly restricted.
Capita understands now, based on its own forensic work and that of its
third-party providers, that some data was exfiltrated from less than 0.1% of
its server estate. Capita has taken extensive steps to recover and secure the
customer, supplier and colleague data contained within the impacted server
estate, and to remediate any issues arising from the incident.

Capita is working closely with all appropriate regulatory authorities and with
customers, suppliers and colleagues to notify those affected and take any
remaining necessary steps to address the incident.

Capita expects to incur exceptional costs of approximately £15m to £20m
associated with the cyber incident, comprising specialist professional fees,
recovery and remediation costs and investment to reinforce Capita’s cyber
security environment. Capita has also taken further steps to ensure the
integrity, safety and security of its IT infrastructure to underpin its
ongoing client service commitments.

Capita’s underlying trading performance remains in line with expectations.
Adjusted group revenue for Core Capita(1) for the first four months of 2023
was up by 4.8% year-on-year with Capita Public Service up by 5.0% and Capita
Experience up by 4.5%. Sales performance has been strong over the first four
months of the year with in-year-revenue wins of £449m, up 16% on the first
four months of 2022.

This announcement contains inside information.

Notes
1. Like-for-like adjusted revenue for the ongoing Capita businesses (i.e.
excluding Capita Portfolio).
For more information, please contact:

Investor enquiries

Helen Parris

Director of Investor Relations

Tel: 07720 169269

Email: IRteam@capita.co.uk

Media enquiries

Capita external communications

Tel: 0207 654 2399

Email: media@capita.co.uk

About Capita plc

Capita is a leading provider of business process services, driven by data,
technology and people. We are a purpose-led, responsible organisation. Every
day our 50,000 colleagues help millions of people, by delivering innovative,
digitally enabled solutions to transform and simplify the connections between
government and citizens, businesses and customers. We partner with our clients
and provide the insight and technologies that give time back, allowing them to
focus on what they do best and making people's lives easier and simpler. We
operate across three divisions - Capita Public Service, Capita Experience and
Capita Portfolio - in the UK, Europe, India and South Africa. Capita is quoted
on the London Stock Exchange (CPI.L). Further information can be found at:
http://www.capita.com



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