Contract

CapitaAnnouncement

Yesterday 07:00

Capita extends relationship with Samsung UK to provide support for consumer
customers
 
London, 3 November 2025: Capita plc (‘Capita’) today announces that its
Contact Centre business within Capita Experience has secured a key contract
extension with Samsung Electronics UK.  
 
Capita has worked with Samsung UK, a world-renowned technology leader, since
2011, providing customer experience services including technical voice support
for mobile customers, customer solutions and online social media community
management.

In 2016, Capita established a Business Service Centre (BSC) to serve the needs
of Samsung’s business partners, offering services including technical support,
customer service, and managed services. 
 
Under the new contract, Capita will continue to provide voice, email, and
social media community management support to Samsung customers who purchase
electronic products, ranging from TVs to mobile phones.  
 
The new contract will deliver impactful transformation driven by technology,
including the migration of the telephony system to AWS Connect-powered Capita
Contact
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and running a proof-of-concept in the BSC with Agent Suite
(https://protect2.fireeye.com/v1/url?k=e6b9c65f-87c42cdc-e6b84d10-74fe48600158-00397c4681119168&q=1&e=a76b7a5d-62bc-4a63-af0b-c3d3a8230052&u=https%3A%2F%2Fwww.capita.com%2Fnews%2Fcapita-transforms-CX-offerings-new-contact-centre-gen-ai-capability),
Capita’s flagship GenAI-powered platform.  
 
These solutions will provide a more personalised and proactive service,
improving the customer and colleague experience. This approach aligns with and
supports Samsung’s mission to inspire consumers to adopt the company’s
innovative technology, and to get more out of their technology and
relationship with Samsung.  
 
Corinne Ripoche, CEO of Capita Experience, said: “These new contracts further
strengthen our 14-year partnership with Samsung, and we will be prioritising
innovation and quality to ensure seamless, efficient, and valuable experiences
for Samsung and their customers. I am especially excited that we will be
driving these experiences via the increased application of technology and
AI.  
 
“Our focus on transformation for clients by bringing technology, people and
processes together is at the heart of Capita’s strategy, and I am looking
forward to seeing this in action with Samsung.” 

ends

For more information, please contact:

Investor enquiries

Helen Parris
Director of Investor Relations
Tel: 07720 169269
Email: IRteam@capita.co.uk

Stephanie Little
Head of Investor Relations
Tel: 07541 622838
Email: IRteam@capita.co.uk

Media enquiries

Email: media@capita.co.uk  (mailto:media@capita.co.uk)

About Capita plc

Capita is a modern outsourcer, helping clients across the public and private
sectors run complex business processes more efficiently, creating better
consumer experiences. Operating across eight countries, Capita’s 34,000
colleagues support primarily UK and European clients with people-based
services underpinned by market-leading technology. We play an integral role in
society - our work matters to the lives of the millions of people who rely on
us every day. www.capita.com (https://www.capita.com/)