CONTRACT

CapitaAnnouncement

Today 07:00

Capita secures £33m contract extension with a leading UK financial services
provider to support customers

London, 27 November 2025: Capita plc (‘Capita’) today announces it has secured
a three-year contract extension worth £33 million with a leading UK financial
services provider to continue delivering critical contact centre services.

Under the agreement, Capita will provide support with early life collections,
inbound customer queries, complaint handling, and outbound customer services
across multiple channels. The contract will commence in January 2026.

This win ensures customers receive high-quality service, while also
maintaining smooth and efficient delivery.

Corinne Ripoche, CEO of Capita Experience, said: “We are proud to extend our
contract with this valued partner, with whom we have built a strong and
trusted relationship over the past decade. This renewal is a clear endorsement
of the high-quality customer service that we are providing to vulnerable
customers, by supporting them back to positive financial health.”

-ends-

Notes to editors:  

There is no IFRS 15 transaction price (order book) for this agreement as it is
a framework contract.  

Investor enquiries   

Helen Parris   
Director of Investor Relations  
Email: IRteam@capita.co.uk  

Stephanie Little  
Head of Investor Relations   
Email: IRteam@capita.co.uk  

Media enquiries    

Email: media@capita.co.uk  (mailto:media@capita.co.uk) 

 
About Capita plc  

Capita is a modern outsourcer, helping clients across the public and private
sectors run complex business processes more efficiently, creating better
consumer experiences. Operating across eight countries, Capita’s 34,000
colleagues support primarily UK and European clients with people-based
services underpinned by market-leading technology. We play an integral role in
society - our work matters to the lives of the millions of people who rely on
us every day. www.capita.com