Capita: Contract

CapitaAnnouncement

Today 07:00

27 January 2026

Capita secures three-year extension to BBC TV Licensing contract

Capita plc (“Capita”) today announces that it has secured a three-year
extension to its contract with the British Broadcasting Corporation (“BBC”)
for the administration of TV Licensing in the UK.

The extension, which will commence in July 2027, builds on Capita’s
longstanding partnership with the BBC and reflects both parties’ commitment to
service continuity and operational excellence.

Under the terms of the extension, Capita will continue to deliver TV Licensing
services, focusing on driving operational efficiencies.

Capita’s operational delivery continues to achieve high customer satisfaction
scores and consistently meets all key service metrics. The Group remains
committed to supporting the BBC’s objectives and delivering further
enhancements to customer experience and cost efficiency throughout the
contract term.

Adolfo Hernandez, Chief Executive Officer of Capita, commented: “We are
delighted to extend our partnership with the BBC, supporting such a vital
public service. This agreement is a testament to the strength of our
relationship, our operational expertise, and our commitment to continuous
improvement. We look forward to delivering further value for the BBC and the
millions of households we serve.”

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For more information, please contact:

Investor enquiries 
Helen Parris 
Director of Investor Relations
Email: IRteam@capita.co.uk  (mailto:IRteam@capita.co.uk)

Stephanie Little
Head of Investor Relations 
Email: IRteam@capita.co.uk

Media enquiries
Email: media@capita.co.uk

About Capita plc

Capita is a modern outsourcer, helping clients across the public and private
sectors run complex business processes more efficiently, creating better
consumer experiences. Operating across eight countries, Capita’s 34,000
colleagues support primarily UK and European clients with people-based
services underpinned by market-leading technology. We play an integral role in
society - our work matters to the lives of the millions of people who rely on
us every day. www.capita.com (https://www.capita.com/)