REG-Carnival PLC: AIDA Cruises suspends cruises in USA and Canada for 2020

CarnivalAnnouncement

05/06/2020 10:20

AIDA Cruises suspends cruises with ports in the USA and Canada for 2020

ROSTOCK, Germany, June 5, 2020 /PRNewswire/ -- Over the last months, huge
efforts have been made worldwide to stem the spread of the coronavirus. Travel
in Europe is slowly restarting. In expectation of a normalisation of tourism,
AIDA Cruises is working intensively on detailed plans for a speedy restart.

However, as a result of the continuing effects of the corona virus, the
conditions for international travel to the USA and Canada are not currently in
place. In Canada, for example, cruise calls are not yet possible until the end
of October, while in the USA there is an entry stop for Europeans until
further notice. AIDA Cruises wants to give guests the necessary planning
security for their vacation. Therefore, AIDA Cruises unfortunately has to
suspend all its cruises with ports in the USA and Canada this year. All guests
having booked one of these cruises with AIDA will be informed. Bookings will
be processed chronologically according to departure date.

AIDA regrets very much that it is not possible to offer guests the
unforgettable holiday experience they had hoped for at the moment. The focus
is now on developing a framework of policies and procedures for a restart. In
doing so, AIDA is taking into account the forthcoming openings in European
travel. The protection of guests and crewmembers' health are AIDA's top
priority at any time. For this purpose, AIDA is in close coordination with the
different national and international authorities and health organizations.

AIDA very much wants guests to enjoy their long-awaited AIDA holidays at a
later date. To this end, AIDA will reimburse all guests whose cruises have
been cancelled for the payments previously made to AIDA in the form of a
travel credit. AIDA thanks all guests for their confidence by offering them a
bonus of 10% on top of the payment already made. The credit can be used for
bookings until December 31, 2021, for the complete range of AIDA trips on
offer. The AIDA travel credit is also redeemable for MyAIDA services such as
excursions, culinary offers and wellness treatments or on-board credit.

AIDA will reimburse guests who do not wish to use their travel credit
including the 10% bonus upon request in the amount of the payment already
made.

In order to support travel agencies in these challenging times, AIDA will pay
out a liquidity advance. This is 10% of the credit value and will be
transferred to the sales partner as soon as AIDA has issued the travel credit
for the joint customer.

Guests can find detailed information on the travel credit on www.aida.de and
sales partners on the AIDA Expinet website.

CONTACT: Hansjörg Kunze, Vice President Communication & Sustainability,
Tel.: +49 (0) 381 / 444-80 20,  Fax: + 49 (0) 381 / 444-80
25,  presse@aida.de



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