REG-Carnival PLC: Holland America Line Extends Pause of Cruise Operations

CarnivalAnnouncement

07/05/2020 07:05

Holland America Line Extends its Pause of Cruise Operations

All 2020 Alaska, Europe and Canada/New England sailings and the fall Grand
Africa Voyage are cancelled

Seattle, Wash., May 6, 2020 — With travel restrictions continuing for the
near future due to global health concerns, Holland America Line has decided to
extend its pause of global cruise operations and cancel all Alaska, Europe
and Canada/New England cruises for 2020.

In addition, Amsterdam will not operate the 79-day Grand Africa Voyage from
Boston, Massachusetts, to Fort Lauderdale, Florida, that was scheduled to
depart on Oct. 3, 2020. Holland America Line had previously cancelled all 2020
Land+Sea Journeys, which combine an Alaska cruise with an overland tour to
Denali and the Yukon.  

“As we continue to navigate through these unprecedented and challenging
times, the best decision right now is to extend our pause in cruise operations
into the fall,” said Orlando Ashford, president of Holland America Line.
“While this is very disappointing and we never want to let our guests down,
as soon as it makes sense we will be back cruising again, giving our guests
the memorable travel experiences they continue to dream about.”  

All guests, or their travel advisors, will automatically be notified if their
cruise departure has been cancelled.

Guests Automatically Receive Future Cruise Credit

Those with impacted cruises will automatically be cancelled, and all guests
will receive a Future Cruise Credit per person as follows:
* Paid in Full: Those who had paid in full will receive 125% Future Cruise
Credit of the base cruise fare paid to Holland America Line.
* Not Paid in Full: Those with bookings not paid in full will receive a Future
Cruise Credit of double the amount of the deposit paid for the cruise. The
minimum Future Cruise Credit is $100 and the maximum will be an amount up to
the base cruise fare paid.
The Future Cruise Credit is valid for 12 months from the date of issue and
may be used to book sailings departing through Dec. 31, 2022. All other funds
paid to Holland America Line may be transferred to a new booking or will
automatically be refunded via the method of payment used to purchase the
services.

Full Refund Option Also Available

Guests who prefer a 100% refund of monies paid to Holland America Line can
visit the Cancellation Preferences form (https://book2.hollandamerica.com/cp/)
to indicate this preference no later than June 15, 2020. This includes
Holland?America?Line’s Flight Ease air, Cancellation Protection Plan,
Holland?America?Line pre- or post-cruise hotel packages or transfers, prepaid
shore excursions and amenities purchased through Holland?America?Line, and
taxes, fees and port?expenses.

Due to the unprecedented volume of bookings impacted by cancellations, Holland
America Line asks for guests’ patience and understanding regarding the time
needed to work through processing refunds and FCCs.

The above options are not applicable to guests booked on a charter sailing.
Other booking and cancellation conditions and policies may?apply if the cruise
was not booked through Holland America Line. See the terms and conditions at
the Cancellation Preferences form (https://book2.hollandamerica.com/cp/) for
all details.

Recognizing the vital role travel advisors play in the success of the cruise
industry, Holland America Line will protect travel advisor commissions on
bookings for cancelled cruises that were paid in full and for the total
amount of the Future Cruise Credits when their clients rebook.

Holland America Line will continue to monitor the global health situation and
evaluate the best time to begin sailing again. Additional details will be
shared as they are available.   

For more information about Holland America Line, consult a travel advisor,
call 1-877-SAIL HAL (877-724-5425) or visit hollandamerica.com (about:blank).

— # # # —

Find Holland America Line on Twitter (http://www.twitter.com/HALcruises),
Facebook (http://www.facebook.com/pages/Holland-America-Line/42926793405) and
the Holland America Blog (http://www.hollandamerica.com/blog).  Access all
social media outlets via the home page at hollandamerica.com
(http://www.hollandamerica.com/).

 CONTACT:  Sally Andrews               
 PHONE:    800-637-5029, 206-626-9890  
 EMAIL:    pr@hollandamerica.com       



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