REG-Carnival PLC: P&O Cruises Extending its Pause in Operations

CarnivalAnnouncement

27/08/2020 07:05

P&O Cruises Australia Extending its Pause in Operations to December

MIAMI, Aug. 26, 2020 -- P&O Cruises Australia is extending its rolling pause
in operations from Australia to 2 December this year as the cruise line
continues to take guidance from authorities, public health experts and society
on restarting sailing.

And to support guests' peace-of-mind during these times, P&O has extended its
flexible payment and cancellation policy - called 'P&O Assurance' – even
further to the end of next year's summer holidays.   Guests can now cancel
their booking for any reason up to 48 hours prior to the scheduled date of
departure for sailings to 31 January, 2021 and receive a future cruise credit
to the value of the fare paid.

P&O Cruises President Sture Myrmell said extending the rolling pause until 2
December (inclusive) – and the start of summer - was aimed at providing our
guests with an opportunity to plan ahead.

"It is clear that society is not yet ready to return to sailing and we will
continue to liaise with governments and public health experts as all align on
how people should gather and holiday," Mr Myrmell said.

"Like our loyal guests, we remain hopeful that the start of summer will bring
new opportunities for the entire travel and tourism industry, which
contributes so much to many regional economies around Australia.

"We have been overwhelmed by the enthusiasm of our guests who are looking
forward to being back onboard as much as we are.  In the meantime, we are
trying to provide guests with as much certainty as possible and flexibility
around their bookings while we all wait for the day when cruising resumes."

The latest changes in operations are:

The extended pause in operations will affect the following cruises:

Pacific Adventure: V061, V062 and V063
Pacific Explorer: X047, X048, X049, X050 and X051
Pacific Dawn: W054, W055N, W056N, W058 and W059
Pacific Aria: A052, A053, A054, A055, A056, A057 and A058

Booking and refund options for cancelled cruises from 27 August, 2020

P&O will make contact with guests whose cruises have been affected, either
directly or via their appointed travel agent, to let them know of this
development and the options available to them.

Guests who have not yet received an offer in response to a cruise that was
cancelled during P&O's pause in operations are entitled to a full refund or
bonus onboard credit if they choose a future cruise credit. All guests on
select cruises including the popular Melbourne Cup itinerary, can opt to move
their booking to the same time next year and receive bonus onboard credit.

P&O will pay refunds back to travel agents for guests who booked through that
channel. The cruise line will also protect travel agent commissions on all
bookings for cancelled cruises that were paid in full as at 26 August, 2020
and for the total amount of the future cruise credits.

Guests with bookings affected by the pause in operations, can track the
progress of their future cruise credit or refund request via a new tracking
tool found on P&O's website.

SOURCE P&O Cruises

CONTACT: Lyndsey Gordon, P&O Cruises, M: 0468 521 799, E:
lyndsey.gordon@pocruises.com.au



Copyright (c) 2020 PR Newswire Association,LLC. All Rights Reserved