RCS - Upstream Works - Bucher + Suter and Upstream Works Partnership

Cisco SystemsAnnouncement

14/11/2024 16:15

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RNS Number : 3153M  Upstream Works  14 November 2024

Bucher + Suter and Upstream Works Announce Partnership to Expand Omnichannel
Options for Bucher + Suter Private Cloud Contact Center Customers

WOODBRIDGE, ON / ACCESSWIRE / November 14, 2024 / Bucher + Suter, a leader in
contact center solutions, has announced a partnership with Upstream Works, a
provider of omnichannel and AI contact center solutions. This collaboration
enhances Bucher + Suter's private cloud offerings by integrating Upstream
Works' advanced omnichannel capabilities, providing customers with expanded
engagement options beyond the current Cisco ECE platform.

Today's businesses require seamless, personalized interactions across
channels. Through this partnership, Bucher + Suter will deliver omnichannel
solutions tailored to meet the evolving demands of industries such as banking,
healthcare, government, and retail. With Upstream Works' technology, Bucher +
Suter's private cloud clients will gain real-time, unified interactions across
voice, email, chat, social media, SMS, messaging, video, and co-browse
channels and a suite of AI orchestration capabilities to power and automate
self-service, agent assistance and exceptional customer experiences.

Comments on the News

"We are thrilled to partner with Upstream Works to enhance the omnichannel
options for our private cloud customers," said Martin Wüthrich, CEO of Bucher
+ Suter. "This partnership aligns with our commitment to deliver secure,
industry-leading solutions that simplify and elevate customer interactions
through our Cisco-based architecture."

"We are excited about our partnership with Bucher + Suter and enabling Cisco
clients to accelerate their customer experience transformation plans," said
Rob McDougall, CEO of Upstream Works. "Together, we're helping organizations
with channel integrated experiences, AI-powered self-service, and real-time
Agent Assist to improve productivity, customer experience and operational
efficiency."

About Bucher + Suter | www.bucher-suter.com (https://pr.report/48xt)

For over 40 years, Bucher + Suter has been at the forefront of delivering
Cisco-based customer experience solutions, specializing in contact center and
CRM integrations for industries worldwide. With a focus on optimizing customer
interactions, Bucher + Suter is dedicated to bringing sophisticated, flexible,
and secure solutions to the market, ensuring businesses achieve their
strategic customer engagement goals.

About Upstream Works | www.upstreamworks.com (https://pr.report/48xu)

Upstream Works provides enterprise-ready AI and omnichannel contact center
desktop solutions that simplify and improve the agent and customer experience.
Their flexible, agent-first desktop solutions support digital transformation,
innovation, and business growth and enable on-premise and cloud contact
centers to operationalize artificial intelligence (AI) while leveraging
existing systems and investments. For over 20 years, Upstream Works has helped
companies worldwide and across industries improve operational efficiency,
agent effectiveness, customer experience, and business outcomes.

Cisco is a trademark of Cisco, Inc.

###

Upstream Works Media Contact:

Escalate PR (https://pr.report/48xv)  for Upstream Works

upstream@escalatepr.com

Bucher + Suter Media Contact:

Richard Henke

Bucher + Suter

+41 (0)31 917 52 68

richard.henke@bucher-suter.com

SOURCE: Upstream Works

 

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