RCS - Eckoh PLC - Expansion to global Secure Voice Cloud platform

EckohAnnouncement

17/04/2024 07:00

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RNS Number : 8554K  Eckoh PLC  17 April 2024

RNS Reach

17 April 2024

 

Eckoh plc

("Eckoh", the "Group", or the "Company")

 

Eckoh announces major expansion to global Secure Voice Cloud platform

-       Expansion of delivery footprint to support a growing global
client base

-       An additional seven regional points of presence added, including
Sydney

Eckoh plc (AIM: ECK) the global provider of Customer Engagement Data Security
Solutions, today announces that it has further expanded its global Secure
Voice Cloud platform footprint, extending both the availability and geographic
reach for its global client base.

 

Eckoh's core cloud platforms already operate across multiple regions and
availability zones with a further seven regional Points of Presence recently
launched. This includes Eckoh's first dedicated Asia Pacific Secure Voice
Cloud platform launched in Sydney.

 

This ongoing expansion is vital to ensure Eckoh's cloud delivery platform can
service the growing demand of its global customers, who are increasingly
moving their contact centres to the cloud due to the benefits of greater
scalability, flexibility, simpler management, and a seamless customer journey.
In the last 3 years Eckoh has seen the share of annual recurring revenue from
cloud triple in the key North American market.

 

As the movement of contact centres to the cloud gains pace, expanding our
Secure Voice Cloud puts Eckoh in a strong position to support its growth
ambitions as well deliver frictionless interactions on behalf of its growing
international client base. The global cloud-based contact centre market is
estimated to be growing from $17.1 billion to $54.7 billion in the five years
to 2027 - a compound rate of about 26% a year.*

 

Dave Holliday, Global IT Director, at Eckoh, said:

 

"Eckoh is on a mission to set the standard for secure interactions between
consumers and the world's leading brands. We continue to invest in our
platforms and technology to not only improve the security and availability of
our products, making them the best they can be, but also to ensure we have the
right infrastructure in place to support seamless customer engagement.

 

Eckoh has been operating cloud platforms for nearly a decade, and we continue
to see increasing demand across our client base for both pure and hybrid cloud
solutions. I am pleased to continue to help bring the benefits that cloud
adoption offers to both our existing clients and to our ever-expanding new
client base."

 

* Source: Global Forecast to 2027 Markets and Markets

 

-Ends-

 

For more information, please contact:

 

 Eckoh plc                                                 Tel: 01442 458 300
 Nik Philpot, Chief Executive Officer
 Chrissie Herbert, Chief Financial Officer
 www.eckoh.com (http://www.eckoh.com/)

 FTI Consulting LLP                                        Tel: 020 3727 1017
 Ed Bridges / Emma Hall / Valerija Cymbal
 eckoh@fticonsulting.com (mailto:eckoh@fticonsulting.com)

 Singer Capital Markets (Nomad & Joint Broker)             Tel: 020 7496 3000
 Shaun Dobson / Tom Salvesen / Alex Bond / Angus Campbell
 www.singercm.com (http://www.singercm.com/)

 Investec Bank plc (Joint Broker)                          Tel: 020 7597 5970
 Patrick Robb / Nick Prowting / Shalin Bhamra
 www.investec.com (http://www.investec.com/)

 

 

About Eckoh plc

As a global provider of Customer Engagement Data Security Solutions, Eckoh is
all about making the world of data more secure.

 

Our vision is that everyone should be able to trust every brand and engage
without risk to their personal information. We're on a mission to set the
standard for secure interactions between consumers and the world's leading
brands, and our innovative products build trust and deliver value though
exceptional experiences.

 

We're trusted by many of the world's leading brands to help them manage the
personal data from customer enquiries and transactions safely. Our solutions
enable payment transactions to be performed securely and help protect
sensitive personal data across any customer engagement channel and device the
customer chooses.

 

Protected by multiple patents, our solutions remove sensitive personal and
payment data from contact centres and IT environments, as the best way to
secure data is not to collect it. This allows organisations to be not just
compliant but secure, increase efficiency, lower operational costs, and
provide an excellent customer experience.  This is our specialism.

 

Our solutions are delivered globally through multiple cloud platforms or can
be deployed on the client's site. They offer merchants a simple and effective
way to reduce the risk of fraud, secure sensitive data and become compliant
with the Payment Card Industry Data Security Standards ("PCI DSS") and wider
data security regulations.  Eckoh has been a PCI DSS Level One Accredited
Service Provider since 2010, and our extensive portfolio of typically large
enterprise clients spans a broad range of vertical markets including
government departments, telecoms providers, retailers, utility providers and
financial services organisations.

 

For more information go to www.eckoh.com (http://www.eckoh.com/)  or
email MediaResponseUK@eckoh.com (mailto:MediaResponseUK@eckoh.com) .

 

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