RCS - Eckoh PLC - Global Partnership with RingCentral

EckohAnnouncement

12/03/2024 07:15

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RNS Number : 4050G  Eckoh PLC  12 March 2024

12 March 2024

 

Eckoh plc

("Eckoh", the "Group", or the "Company")

 

Global Partnership with RingCentral

 

-       Eckoh partners with RingCentral to offer secure payment
solutions across multiple channels

-       Eckoh to provide contact centre security in the US and beyond

 

 

Eckoh plc (AIM: ECK), the global provider of Customer Engagement Data Security
Solutions today announces a partnership with RingCentral, a leading provider
of AI-first global enterprise cloud communications, video, webinars, hybrid
events, and contact centre solutions, where it will provide RingCentral's
contact centre security requirements in the US and beyond.

 

The Eckoh Secure Engagement Suite of SaaS-based security products and services
not only helps clients to be PCI-DSS compliant, but also helps their contact
centres be truly secure by ensuring that sensitive payment data never enters
their environment. Furthermore, it helps them deliver better customer
experiences across every channel, boost agent productivity, reduce costs, and
increase customer satisfaction.

 

Contact centre security is a growing challenge, and the average cost of a US
data breach hit an all-time high of $9.48 million in 2023.* Eckoh's patented
solutions ensure that sensitive payment and personal data never enter the
contact centre environment when a payment is taken, giving a simple and
effective way to minimize fraud risk, secure sensitive data and maintain PCI
DSS compliance. These proven solutions secure 'card-not-present' payments made
through any engagement channel including the phone, web chat, digital
messaging applications or through an automated bot. They also allow digital
payments to be taken securely with popular eWallets such as Apple Pay, Google
Pay and PayPal as well as other methods such as open banking.

 

Nik Philpot, Chief Executive Officer, said: "We're excited to work with
RingCentral globally to help their contact centre clients reach the highest
levels of security and compliance.  With PCI DSS compliance becoming even
stricter, agent home working here to stay, and cyber criminals more aggressive
and tenacious, the addition of Eckoh's solutions to RingCentral's suite of
services will help them secure the contact centres of their clients and
enhance the relationship they have with their end customers."

 

* IBM Data Breach Report 2023

 

 

For more information, please contact:

 

 Eckoh plc                                                 Tel: 01442 458 300
 Nik Philpot, Chief Executive Officer
 Chrissie Herbert, Chief Financial Officer
 www.eckoh.com (http://www.eckoh.com)

 FTI Consulting LLP                                        Tel: 020 3727 1017
 Ed Bridges / Emma Hall / Valerija Cymbal / Emily Bowen
 eckoh@fticonsulting.com (mailto:eckoh@fticonsulting.com)

 Singer Capital Markets (Nomad & Joint Broker)             Tel: 020 7496 3000
 Shaun Dobson / Tom Salvesen / Alex Bond / Angus Campbell
 www.singercm.com (http://www.singercm.com)

 Investec Bank plc (Joint Broker)                          Tel: 020 7597 5970
 Patrick Robb / Nick Prowting / Shalin Bhamra
 www.investec.com (http://www.investec.com)

 

 

 

About Eckoh plc

As a global provider of Customer Engagement Data Security Solutions, Eckoh is
all about making the world of data more secure.

 

Our vision is that everyone should be able to trust every brand and engage
without risk to their personal information. We're on a mission to set the
standard for secure interactions between consumers and the world's leading
brands, and our innovative products build trust and deliver value though
exceptional experiences.

 

We're trusted by many of the world's leading brands to help them manage the
personal data from customer enquiries and transactions safely. Our solutions
enable payment transactions to be performed securely and help protect
sensitive personal data across any customer engagement channel and device the
customer chooses.

 

Protected by multiple patents, our solutions remove sensitive personal and
payment data from contact centres and IT environments, as the best way to
secure data is not to collect it. This allows organisations to be not just
compliant but secure, increase efficiency, lower operational costs, and
provide an excellent customer experience.  This is our specialism.

 

Our solutions are delivered globally through multiple cloud platforms or can
be deployed on the client's site. They offer merchants a simple and effective
way to reduce the risk of fraud, secure sensitive data and become compliant
with the Payment Card Industry Data Security Standards ("PCI DSS") and wider
data security regulations.  Eckoh has been a PCI DSS Level One Accredited
Service Provider since 2010, and our extensive portfolio of typically large
enterprise clients spans a broad range of vertical markets including
government departments, telecoms providers, retailers, utility providers and
financial services organisations.

 

For more information go to www.eckoh.com (http://www.eckoh.com/)  or
email MediaResponseUK@eckoh.com (mailto:MediaResponseUK@eckoh.com) .

 

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