RCS - Eckoh PLC - Launch of updated Secure Digital Payments platform

EckohAnnouncement

17/10/2023 07:00

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RNS Number : 2839Q  Eckoh PLC  17 October 2023

17 October 2023

RNS Reach

 

Eckoh plc

("Eckoh" or the "Group")

 

Eckoh launches updated Secure Digital Payments platform

 

- Brings new digital payments capabilities to contact centres

- Provides greater consumer choice across channels and digital payment methods

- Enables contact centres to better serve customer needs, increase payment

volumes and utilise more effective security methods

- Paves the way for further innovations with contact centres at the forefront
of consumer

adoption of digital payment technologies

 

 

Eckoh plc (AIM: ECK), the global provider of Customer Engagement Data Security
Solutions, is pleased to announce the launch of a significant update to its
Secure Digital Payments platform, offering enhanced digital payment choice and
convenience within contact centres.

 

The new innovation in Eckoh's cloud platform broadens consumer choice across
channels and digital payment methods, which enables contact centres to better
serve customer needs at a time when consumers are increasingly looking to
adopt an array of digital wallets and varied payment options.

 

We are seeing a significant shift among consumers towards alternative digital
payments. This in turn creates opportunities for Eckoh as it protects a
growing international client base and some of the world's largest enterprises
engaging with contact centres. Commenting on its 2022 Digital Payments
Consumer Survey, McKinsey said digital payments penetration had reached
89%(*.) What's more, 62% of respondents were now using two or more forms of
digital payments, up from 51% the year before.

 

By using Eckoh's Secure Digital Payments platform, our clients' customers now
have the freedom to combine their preferred contact channel with their
favourite payment method - Apple Pay over WhatsApp, Pay by Bank via live chat,
pay-later apps over the phone - and many other combinations.

 

In particular, the Secure Digital Payments platform will enable contact
centres to better serve customer needs, extend their services to social media
and third-party channels, increase payment volume capacity and speed, provide
greater choice with pay-now or pay-later options and provide stronger
authenticated security through methods such as fingerprint or facial
recognition.

 

As well as supporting traditional secure card payments, Eckoh's Secure Digital
Payments platform is also built to support all emerging payment methods that
support evolving customer needs such as global 'super apps', cryptocurrencies,
and central bank digital currencies (CBDCs).

 

Nik Philpot, Chief Executive Officer at Eckoh, said: "Consumers are switching
to digital payment methods at remarkable speed, choosing from an increasing
array of digital wallets and other emerging methods to transact. Through
continued innovation of our product suite, we have met this evolving customer
need with an update to our Secure Digital Payments platform that can genuinely
be described as 'digital payments 2.0.' The platform enables greater consumer
choice across channels and digital payment methods whilst enabling contact
centres to better serve customer needs.

 

Eckoh is already trusted by some of the largest global brands to ensure
customer data and payments security. Our digital payments platform paves the
way for further innovations to empower contact centres to meet the evolving
needs of consumers, securely. We are well placed to capitalise on these
favourable industry trends going forward."

 

*Source: "Consumer trends in digital payments"
(https://www.mckinsey.com/industries/financial-services/our-insights/banking-matters/consumer-trends-in-digital-payments)
- McKinsey (October 21, 2022)

 

 

For more information, please contact:

 

 Eckoh plc                                                 Tel: 01442 458 300
 Nik Philpot, Chief Executive Officer
 Chrissie Herbert, Chief Financial Officer
 www.eckoh.com (http://www.eckoh.com)

 FTI Consulting LLP                                        Tel: 020 3727 1017
 Ed Bridges / Emma Hall / Emily Bowen
 eckoh@fticonsulting.com (mailto:eckoh@fticonsulting.com)

 Singer Capital Markets (Nomad & Joint Broker)             Tel: 020 7496 3000
 Shaun Dobson / Tom Salvesen / Alex Bond
 www.singercm.com (http://www.singercm.com)

 Investec Bank plc (Joint Broker)                          Tel: 020 7597 5970
 Patrick Robb / Nick Prowting / Shalin Bhamra
 www.investec.com (http://www.investec.com)

 

 

About Eckoh plc

As a global provider of Customer Engagement Data Security Solutions, Eckoh is
all about making the world of data more secure.

 

Our vision is that everyone should be able to trust every brand and engage
without risk to their personal information. We're on a mission to set the
standard for secure interactions between consumers and the world's leading
brands, and our innovative products build trust and deliver value though
exceptional experiences.

 

We're trusted by many of the world's leading brands to help them manage the
personal data from customer enquiries and transactions safely. Our solutions
enable payment transactions to be performed securely and help protect
sensitive personal data across any customer engagement channel and device the
customer chooses.

 

Protected by multiple patents, our solutions remove sensitive personal and
payment data from contact centres and IT environments, as the best way to
secure data is not to collect it. This allows organisations to be not just
compliant but secure, increase efficiency, lower operational costs, and
provide an excellent customer experience.  This is our specialism.

 

Our solutions are delivered globally through multiple cloud platforms or can
be deployed on the client's site. They offer merchants a simple and effective
way to reduce the risk of fraud, secure sensitive data and become compliant
with the Payment Card Industry Data Security Standards ("PCI DSS") and wider
data security regulations.  Eckoh has been a PCI DSS Level One Accredited
Service Provider since 2010, and our extensive portfolio of typically large
enterprise clients spans a broad range of vertical markets including
government departments, telecoms providers, retailers, utility providers and
financial services organisations.

 

For more information go to www.eckoh.com (http://www.eckoh.com/)  or
email MediaResponseUK@eckoh.com (mailto:MediaResponseUK@eckoh.com) .

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