RCS - Harte Hanks, Inc - Harte Hanks Reports 2023 First Quarter Results
03/05/2023 08:15
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RNS Number : 1871Y Harte Hanks, Inc 03 May 2023
Harte Hanks Reports Fiscal 2023 First Quarter Results and Announces Share
Repurchase Program
CHELMSFORD, MA / ACCESSWIRE / May 3, 2023 / Harte Hanks, Inc. (NASDAQ:HHS), a
leading global customer experience company focused on bringing companies
closer to customers for 100 years, today announced financial results for the
first quarter period ended March 31, 2023. The Company also announced that its
Board approved a share repurchase program with authorization to repurchase
$6.5 million of the Company's common stock, or approximately 10% of its
outstanding shares.
Brian Linscott, Chief Executive Officer, commented: "As discussed last
quarter, we expected modest revenue gains in Q1 in comparison to Q1 2022
despite a tough comparison due to non-continuing pandemic related projects and
a large recall event that fell in the first half of last year. Instead, as a
result of the economic environment we have experienced reduced client spend
and delays in project starts that drove a modest decline in revenue for the
quarter. First quarter revenue pressure was partially offset by incremental
revenue from the InsideOut acquisition, coupled with increased lower-margin
logistics revenue when compared to last year. Notwithstanding the lower first
quarter revenues, we delivered positive EBITDA that demonstrated the
durability of our business model. For the second quarter, we expect sequential
improvement to EBITDA."
"In addition, the Board of Directors has authorized an expansion of our
capital allocation strategy to include a new share buyback program. This
action underscores the Board's confidence in the strength of our balance
sheet, and our ability to execute our strategy to maximize shareholder value
and deliver sustainable profits," concluded Linscott.
First Quarter Financial Highlights
· Total revenues for Q1 2023 were $47.1 million, down 4%, compared
to $49.1 million in Q1 2022. Included in 2023 was $2.8 million from InsideOut
acquired in fourth quarter of 2022.
· Operating income was $1.1 million compared to $3.9 million in the
prior year quarter.
· Net loss of $0.8 million was impacted by a $0.9 million non-cash
currency loss, compared to net income of $3.3 million in the prior year.
· Diluted EPS was ($0.11) compared to $0.39 for the prior year's
first quarter.
· EBITDA was $2.1 million compared to $4.5 million in the same
period in the prior year. (1)
Segment Highlights
· Customer Care, $14.4 million in revenue, 31% of total - Segment
revenue declined $3.3 million versus prior year and EBITDA totaled $2.0
million for the quarter. Pressure on both revenue and EBITDA was primarily
driven by non-recurring pandemic-related projects and timing of a large recall
project in 2022. New business wins that are expected to positively impact
results during the second quarter include:
o As a result of our experience with streaming apps we were selected to
provide direct-to-consumer streaming support by a sports streaming provider
o A state government selected Harte Hanks to provide customer support for a
state's implementation and execution of the National School Lunch Program
· Fulfillment & Logistics Services, $21.5 million in revenue,
45% of total - Segment revenue grew by $3.1 million versus the prior year
quarter and EBITDA for Q1 2023 totaled $2.2 million. Revenue mix drove the
reduced EBITDA margins as growth in lower-margin logistics revenue was offset
by reduced volumes in our financial services vertical that yielded higher
margins. New business wins that are expected to positively impact results
during the second quarter include:
o A growing, national printing company subscribed to our Allink pricing and
supply chain management software. This is expected to provide us with
additional supply chain and logistics revenue opportunities.
o An international swimwear manufacturer selected Harte Hanks to fulfill
North American e-commerce orders.
· Marketing Services, $11.2 million in revenue, 24% of total -
Segment revenue declined $1.7 million compared to the prior year quarter and
EBITDA for the quarter totaled $1.2 million. Pressure on both revenue and
EBITDA was driven by a reduction in legacy direct mail campaigns and lighter
project volumes. New business wins that are expected to positively impact
results during second quarter include:
o A biopharmaceutical company focused on therapeutic solutions has appointed
Harte Hanks to create and implement the strategic foundation of a global
multichannel Patient Support Program.
Consolidated First Quarter 2023 Results
First quarter revenues were $47.1 million, down 4.0% from $49.1 million in the
first quarter of 2022. The Company's Fulfillment & Logistics Services
segment grew, partially offsetting declines in Marketing Services and Customer
Care.
First quarter operating income was $1.1 million, compared to operating income
of $3.9 million in the first quarter of 2022. The decrease resulted from a
less favorable revenue mix and lower consolidated revenue.
Net loss for the quarter was $0.8 million, or ($0.11) per diluted share,
compared to net income of $3.3 million, or $0.39 per diluted share, in the
first quarter last year. Results this quarter included $0.9 million of
non-cash currency losses.
Balance Sheet and Liquidity
Harte Hanks ended the quarter with $13.1 million in cash and cash equivalents
and $24.2 million of capacity on its credit line. The Company has no
outstanding debt as of March 31, 2023. In addition, the Company received a
Federal income tax refund of $5.3 million during the first quarter related to
a net operating loss (NOL) carryback. The Company's financial position
continues to be strong, and it is well-positioned to execute on its long-term
growth strategies in 2023 and beyond. That said, however, given the current
challenging economic environment, the Company is cautious about conveying
expectations beyond Q2.
Conference Call Information
The Company will host a conference call and live webcast to discuss these
results on Tuesday, May 2, 2023 at 4:30 p.m. EST. Interested parties may
access the webcast at https://investors.hartehanks.com/events
(https://pr.report/6gjPBm-I) or may access the conference call by dialing
(888) 506-0062 in the United States or (973) 528-0011 from outside the U.S.
and using access code 483090.
A replay of the call can also be accessed via phone through May 16, 2023 by
dialing (877) 481-4010 from the U.S., or (919) 882-2331 from outside the U.S.
The conference call replay passcode is 48226.
About Harte Hanks:
Harte Hanks
(https://c212.net/c/link/?t=0&l=en&o=3408145-1&h=2294863526&u=https%3A%2F%2Fwww.hartehanks.com%2F&a=Harte+Hanks)
(NASDAQ: HHS (https://pr.report/3iGxVdOM) ) is a leading global customer
experience company whose mission is to partner with clients to provide them
with CX strategy, data-driven analytics and actionable insights combined with
seamless program execution to better understand, attract and engage their
customers.
Using its unparalleled resources and award-winning talent in the areas of
Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks
has a proven track record of driving results for some of the world's premier
brands, including Bank of America, GlaxoSmithKline, Unilever, Pfizer, HBOMax,
Volvo, Ford, FedEx, Midea, Sony and IBM among others. Headquartered in
Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices
across the Americas, Europe, and Asia Pacific.
For more information, visit hartehanks.com (https://pr.report/ouzEpPxw)
As used herein, "Harte Hanks" or "the Company" refers to Harte Hanks, Inc.
and/or its applicable operating subsidiaries, as the context may require.
Harte Hanks' logo and name are trademarks of Harte Hanks.
Cautionary Note Regarding Forward-Looking Statements:
Our press release and related earnings conference call contain
"forward-looking statements" within the meaning of U.S. federal securities
laws. All such statements are qualified by this cautionary note, provided
pursuant to the safe harbor provisions of Section 27A of the Securities Act of
1933 and Section 21E of the Securities Exchange Act of 1934. Statements other
than historical facts are forward-looking and may be identified by words such
as "may," "will," "expects," "believes," "anticipates," "plans," "estimates,"
"seeks," "could," "intends," or words of similar meaning. These
forward-looking statements are based on current information, expectations and
estimates and involve risks, uncertainties, assumptions and other factors that
are difficult to predict and that could cause actual results to vary
materially from what is expressed in or indicated by the forward-looking
statements. In that event, our business, financial condition, results of
operations or liquidity could be materially adversely affected and investors
in our securities could lose part or all of their investments. These risks,
uncertainties, assumptions and other factors include: (a) local, national and
international economic and business conditions, including (i) the outbreak of
diseases, such as the COVID-19 coronavirus, which has curtailed travel to and
from certain countries and geographic regions, created supply chain disruption
and shortages, disrupted business operations and reduced consumer spending,
(ii) market conditions that may adversely impact marketing expenditures, (iii)
the impact of the Russia/Ukraine conflict on the global economy and our
business, including impacts from related sanctions and export controls and
(iv) the impact of economic environments and competitive pressures on the
financial condition, marketing expenditures and activities of our clients and
prospects; (b) the demand for our products and services by clients and
prospective clients, including (i) the willingness of existing clients to
maintain or increase their spending on products and services that are or
remain profitable for us, and (ii) our ability to predict changes in client
needs and preferences; (c) economic and other business factors that impact the
industry verticals we serve, including competition and consolidation of
current and prospective clients, vendors and partners in these verticals; (d)
our ability to manage and timely adjust our facilities, capacity, workforce
and cost structure to effectively serve our clients; (e) our ability to
improve our processes and to provide new products and services in a timely and
cost-effective manner though development, license, partnership or acquisition;
(f) our ability to protect our facilities against security breaches and other
interruptions and to protect sensitive personal information of our clients and
their customers; (g) our ability to respond to increasing concern, regulation
and legal action over consumer privacy issues, including changing requirements
for collection, processing and use of information; (h) the impact of privacy
and other regulations, including restrictions on unsolicited marketing
communications and other consumer protection laws; (i) fluctuations in fuel
prices, paper prices, postal rates and postal delivery schedules; (j) the
number of shares, if any, that we may repurchase in connection with our
repurchase program; (k) unanticipated developments regarding litigation or
other contingent liabilities; (l) our ability to complete anticipated
divestitures and reorganizations, including cost-saving initiatives; (m) our
ability to realize the expected tax refunds; and (n) other factors discussed
from time to time in our filings with the Securities and Exchange Commission,
including under "Item 1A. Risk Factors" in our Annual Report on Form 10-K for
the year ended December 31, 2022 which was filed on March 31, 2023. The
forward-looking statements in this press release and our related earnings
conference call are made only as of the date hereof, and we undertake no
obligation to update publicly any forward-looking statement, even if new
information becomes available or other events occur in the future.
Supplemental Non-GAAP Financial Measures:
The Company reports its financial results in accordance with generally
accepted accounting principles ("GAAP"). However, the Company may use certain
non-GAAP measures of financial performance in order to provide investors with
a better understanding of operating results and underlying trends to assess
the Company's performance and liquidity in this press release and our related
earnings conference call. We have presented herein a reconciliation of these
measures to the most directly comparable GAAP financial measure.
The Company presents the non-GAAP financial measure "Adjusted Operating Income
(Loss)" as a measure useful to both management and investors in their analysis
of the Company's financial results because it facilitates a period-to-period
comparison of Operating Revenue and Operating Income (Loss) by excluding
restructuring expense, impairment expense and stock-based compensation. The
most directly comparable measure for this non-GAAP financial measure is
Operating Income (Loss).
The Company presents the non-GAAP financial measure "EBITDA" as a supplemental
measure of operating performance in order to provide an improved understanding
of underlying performance trends. The Company defines "Adjusted EBITDA" as
earnings before interest expense net, income tax expense (benefit) and
depreciation expense. The most directly comparable measure for EBITDA is Net
Income (Loss). We believe EBITDA is an important performance metric because it
facilitates the analysis of our results, exclusive of certain non-cash items,
including items which do not directly correlate to our business operations;
however, we urge investors to review the reconciliation of non-GAAP EBITDA to
the comparable GAAP Net Income (Loss), which is included in this press
release, and not to rely on any single financial measure to evaluate the
Company's financial performance.
The use of non-GAAP measures do not serve as a substitute and should not be
construed as a substitute for GAAP performance but should provide supplemental
information concerning our performance that our investors and we find useful.
The Company evaluates its operating performance based on several measures,
including this non-GAAP financial measures. The Company believes that the
presentation of this non-GAAP financial measures in this press release and
earnings conference call presentations are useful supplemental financial
measures of operating performance for investors because they facilitate
investors' ability to evaluate the operational strength of the Company's
business. However, there are limitations to the use of this non-GAAP measures,
including that they may not be calculated the same by other companies in our
industry limiting their use as a tool to compare results. Any supplemental
non-GAAP financial measures referred to herein are not calculated in
accordance with GAAP and they should not be considered in isolation or as
substitutes for the most comparable GAAP financial measures.
EBITDA is the Company's measure of segment profitability.
(1)EBITDA is a non-GAAP financial measure. See "Supplemental Non-GAAP
Financial Measures" below. EBITDA is also the Company's measure of segment
profitability.
Investor Relations Contact:
Rob Fink or Tom Baumann
646.809.4048 / 646.349.6641
FNK IR
HHS@fnkir.com (mailto:HHS@fnkir.com)
Harte Hanks, Inc.
Consolidated Statements of Operations (Unaudited)
Three Months Ended
March 31,
In thousands, except per share data 2023 2022
Revenues $ 47,120 $ 49,062
Operating expenses
Labor 24,465 25,918
Production and distribution 14,452 12,718
Advertising, selling, general and administrative 6,084 5,933
Depreciation and amortization expense 1,066 599
Total operating expenses 46,067 45,168
Operating income 1,053 3,894
Other expense, net
Interest (income) expense, net (210 ) 134
Pension expense 511 340
Foreign currency loss (gain) 929 (399 )
Other expense, net 1,146 20
Total other expense, net 2,376 95
(Loss) income before income taxes (1,323 ) 3,799
Income tax (benefit) expense (532 ) 454
Net (loss) income (791 ) 3,345
Less: Preferred stock dividends - 122
Less: Earnings attributable to participating securities - 404
(Loss) income attributable to common stockholders $ (791 ) $ 2,819
(Loss) Earning per common share
Basic $ (0.11 ) $ 0.40
Diluted $ (0.11 ) $ 0.39
Weighted-average common shares outstanding
Basic 7,425 6,991
Diluted 7,425 7,286
Harte Hanks, Inc.
Condensed Consolidated Balance Sheets (Unaudited)
In thousands, except per share data March 31, 2023 December 31, 2022
ASSETS
Current Assets
Cash and cash equivalents $ 13,118 $ 10,364
Accounts receivable (less allowance for doubtful accounts of $229 at March 31, 37,238 39,700
2023 and $163 at December 31, 2022)
Unbilled accounts receivable 6,907 7,893
Contract assets 305 309
Prepaid expenses 3,385 2,176
Prepaid income tax and income tax receivable 13 4,262
Other current assets 1,213 1,607
Total current assets 62,179 66,311
Net property, plant and equipment 10,103 10,523
Right-of-use assets 19,190 19,169
Other assets 23,411 23,981
Total assets $ 114,883 $ 119,984
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities
Accounts payable and accrued expenses $ 19,998 $ 22,465
Accrued payroll and related expenses 3,442 6,679
Deferred revenue and customer advances 4,656 4,590
Customer postage and program deposits 1,327 1,223
Other current liabilities 2,915 2,862
Short-term lease liabilities 5,927 5,747
Total current liabilities 38,265 43,566
Pensions liabilities - Qualified plans 17,988 18,674
Pension liabilities - Nonqualified plan 18,857 19,098
Long-term lease liabilities, net of current portion 16,091 16,575
Other long-term liabilities 2,717 3,263
Total liabilities 93,918 101,176
Stockholders' equity
Common stock 12,221 12,221
Additional paid-in capital 197,413 218,411
Retained earnings 845,699 846,490
Less treasury stock (988,686 ) (1,010,012 )
Accumulated other comprehensive loss (45,682 ) (48,302 )
Total stockholders' equity 20,965 18,808
Total liabilities and stockholders' equity $ 114,883 $ 119,984
Harte Hanks, Inc.
Reconciliations of Non-GAAP Financial Measures (Unaudited)
Three Months Ended March 31,
In thousands, except per share data 2023 2022
Net (Loss) income $ (791 ) $ 3,345
Income tax (benefit) expense (532 ) 454
Other expense, net 2,376 95
Depreciation and amortization expense 1,066 599
EBITDA $ 2,119 $ 4,493
Operating income $ 1,053 $ 3,894
Stock-based compensation 540 288
Adjusted operating income $ 1,593 $ 4,182
Adjusted operating margin (a) 3.4 % 8.5 %
(a) Adjusted Operating Margin equals Adjusted Operating Income divided by
Revenues.
Harte Hanks, Inc.
Statement of Operations by Segments (Unaudited)
Quarter ended March 31, 2023 Marketing Services Customer Care Fulfillment & Logistics Services Unallocated Corporate Total
(In thousands)
2023
Revenues $ 11,238 $ 14,416 $ 21,466 $ - $ 47,120
Segment Operating Expense $ 9,259 $ 11,654 $ 18,509 $ 5,579 $ 45,001
Contribution margin (loss) $ 1,979 $ 2,762 $ 2,957 $ (5,579 ) $ 2,119
Shared Services $ 789 $ 713 $ 759 $ (2,261 ) $ -
EBITDA $ 1,190 $ 2,049 $ 2,198 $ (3,318 ) $ 2,119
Depreciation and Amortization Expense $ 48 $ 401 $ 246 $ 371 $ 1,066
Operating income (loss) $ 1,142 $ 1,648 $ 1,952 $ (3,689 ) $ 1,053
Quarter ended March 31, 2022 Marketing Services Customer Care Fulfillment & Logistics Services Unallocated Corporate Total
2022
Revenues $ 12,924 $ 17,742 $ 18,396 $ - $ 49,062
Segment Operating Expense $ 10,350 $ 13,560 $ 15,159 $ 5,500 $ 44,569
Contribution margin (loss) $ 2,574 $ 4,182 $ 3,237 $ (5,500 ) $ 4,493
Shared Services $ 1,113 $ 718 $ 851 $ (2,682 ) $ -
EBITDA $ 1,461 $ 3,464 $ 2,386 $ (2,818 ) $ 4,493
Depreciation and Amortization Expense $ 102 $ 202 $ 202 $ 93 $ 599
Operating income (loss) $ 1,359 $ 3,262 $ 2,184 $ (2,911 ) $ 3,894
SOURCE: Harte Hanks, Inc.
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