REG - Great Portland Ests. - GPE reports highest customer satisfaction in 3 yrs

Great Portland EstatesAnnouncement

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RNS Number : 3839B  Great Portland Estates PLC  22 April 2026

 

 

 

22 April 2026

 

GPE records highest customer satisfaction in three years

Great Portland Estates plc (GPE) announces an overall Net Promoter Score
(NPS(1)) of +29.7 across its office and retail portfolio, its highest score in
the past three years, well ahead of the industry average of +13.6(2). GPE's
Fully Managed product performed particularly strongly, achieving an NPS of
+49.1.

The latest survey also recorded a high level of engagement, with feedback from
146 customers, representing 58% of GPE's total office and retail customer
base.

Office, retail and overall NPS scores all remain above the industry average,
with retail performance improving significantly year on year following
targeted actions based on feedback from last year's survey. NPS scores for
customers located in or around GPE development and refurbishment sites also
increased, demonstrating measurable improvements in customer experience during
works.

Rebecca Bradley, Customer Experience Director, commented: "Achieving our
highest overall NPS in three years, alongside record customer engagement,
gives us real confidence that we are strongly delivering in line with our
Customer Charter which positions our customers at the heart of everything we
do. Key drivers of our promoter scores are the quality of service provided by
our customer experience managers, our on‑site service partner teams, all in
our best‑in‑class workspaces."

 

1.         NPS is used to understand customer loyalty, satisfaction, and
enthusiasm for a company. NPS is an index ranging from -100 to +100 and
measures the willingness of customers to recommend a company's products or
services to others. The survey is carried on behalf of GPE by Real Service.

2.          Average of peer group respondents.

 

 Great Portland Estates plc                                                                                                                                         +44                                   (0)                             20                              7647                            3000
 Toby Courtauld, Chief Executive
 Stephen Burrows, Director of Investor Relations & Joint Director of
 Finance

 Rebecca Bradley, Customer Experience Director

 Yasemin Kiani, Senior Communications Lead

 FGS Global                                                                                                                                                         +44                                   (0)                             20                              7251                            3801
 James
 Murgatroyd
 Gordon
 Simpson

 

For further information see www.gpe.co.uk or follow us on X at @GPE_London

LEI Number: 213800JMEDD2Q4N1MC42

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