REG - Great Portland Ests. - GPE reports strong level of customer satisfaction

Great Portland EstatesAnnouncement

20/02/2025 07:15

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RNS Number : 7499X  Great Portland Estates PLC  20 February 2025

 

 

 

20 February 2025

 

GPE achieves strong levels of customer satisfaction in latest survey

 

Great Portland Estates plc (GPE) has today announced it has delivered a
leading Net Promoter Score (NPS*) of +26.1 across its portfolio (including all
offices and retail), remaining well ahead of the industry benchmark of +13.6.
GPE's office NPS scores have improved year on year, rising to +31.5 (up from
+30.2) with Fully Managed offices achieving the strongest score of +48.3.

GPE's strong NPS reflects customer loyalty, satisfaction, and trust, and is a
testament to its Customer First approach. High levels of customer satisfaction
have supported GPE's strong customer retention rate of 88% over the last 12
months for its Fully Managed portfolio, has helped maintain high rent
collection levels, securing in excess of 99% of all rents within seven working
days, whilst also helping to drive recent leasing successes across the
portfolio. Key drivers for this year's score include the design and quality of
GPE's spaces, strong relationships with its customer experience teams, and
effective communication.

Rebecca Bradley, Director of Customer Experience & Relationships at GPE,
commented: "Customer relationship management and retention are key to our
success. We place huge value on these NPS scores because it's how we value our
customer relationships, and our team works incredibly hard to ensure that all
our customers receive a best-in-class experience; this year's scores are
reflective of that and we look forward to continuing our strong collaboration
with them all."

* NPS is used to understand customer loyalty, satisfaction, and enthusiasm for
a company. NPS is an index ranging from -100 to +100 and measures the
willingness of customers to recommend a company's products or services to
others. The survey is carried on behalf of GPE by Real Service.

 

 Great Portland Estates plc                                                                                                                                         +44                                   (0)                             20                              7647                            3000
 Toby Courtauld, Chief Executive
 Nick Sanderson, Chief Financial & Operating Officer
 Stephen Burrows, Director of Investor Relations & Joint Director of
 Finance

 Rebecca Bradley, Director of Customer Experience & Relationships

 Yasemin Kiani, Communications Lead

 FGS Global                                                                                                                                                         +44                                   (0)                             20                              7251                            3801
 James
 Murgatroyd
 Gordon
 Simpson

 

For further information see www.gpe.co.uk or follow us on X at @GPE_London

LEI Number: 213800JMEDD2Q4N1MC42

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