Brief: Ofcom Fines Virgin Media £28M For Preventing Customers From Cancelling Contracts

Liberty Global

08/07/2026 06:49

July 8 (Reuters) - Ofcom:
OFCOM FINES VIRGIN MEDIA £28M FOR REPEATEDLY PREVENTING CUSTOMERS FROM CANCELLING CONTRACTS
UK'S OFCOM: INVESTIGATION INTO VIRGIN MEDIA FOUND CALL-DROPPING TACTICS, "EXCESSIVE AND UNNECESSARY" CALL TRANSFERS, CUSTOMERS PUT ON HOLD FOR NO REASON
UK'S OFCOM: PENALTY INCLUDES 30% REDUCTION ON WHAT IT OTHERWISE WOULD HAVE BEEN, GIVEN VIRGIN MEDIA ADMITTED ITS FAILING AND AGREED TO SETTLE CASE
OFCOM: MILLIONS OF CALLS MADE BY CUSTOMERS BETWEEN JAN 2022 TO 11 SEPT 2024 LIKELY TO HAVE BEEN MISHANDLED BY VIRGIN MEDIA CALL AGENTS
OFCOM: CONCLUDED VIRGIN MEDIA’S TWO-TIER CANCELLATION PROCESS, AGENT BEHAVIOURS CAUSED CUSTOMERS UNDUE DIFFICULTY WHEN TRYING TO CANCEL

 ((Reuters.Briefs@thomsonreuters.com;))