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REG - Royal Bk Scot.Grp. - 1st Quarter Results <Origin Href="QuoteRef">RBS.L</Origin> - Part 2

- Part 2: For the preceding part double click  ID:nRSb6230Da 

of non performing loans in Q1 2017.                                                                                                                                                                                                             
 ·  Commercial Banking NIM fell by 12 basis points from Q1 2016 to 1.76% driven by asset margin pressure in a competitive market and lower rate environment. Compared with Q4 2016, NIM increased by 8 basis points due to the active re-pricing of the deposit book and asset pricing actions on new lending.                                                                           
 ·  Private Banking NIM of 2.58% reduced by 22 basis points compared with Q1 2016 reflecting the competitive market and low rate environment.                                                                                                                                                                                                                                            
 ·  Structural hedges of £126 billion generated a benefit of £0.3 billion through net interest income for Q1 2017.                                                                                                                                                                                                                                                                       
 
 
Analysis of results 
 
                                        Quarter ended  
                                        31 March       31 December  31 March  
 2017                                   2016           2016         
 Non-interest income                    £m             £m           £m        
                                                                              
 Net fees and commissions               605            608          654       
 Income/(loss) from trading activities  428            622          (110)     
 Own credit adjustments (OCA)           (29)           (114)        256       
 Gain on redemption of own debt         2              1            -         
 Strategic disposals                    -              -            (6)       
 Other operating income                 (28)           (109)        114       
                                                                              
 Total non-interest income              978            1,008        908       
                                                                              
 
 
Key points 
 
 ·  Non-interest income was £978 million, an increase of £70 million, or 7.7%, compared with Q1 2016. NatWest Markets non-interest income increased by £137 million, or 42.5%, to £459 million reflecting consistent customer activity and an improved trading      
    environment compared to a particularly difficult Q1 2016, partially offset by an £84 million adverse movement in OCA. Central items non-interest income improved by £117 million principally reflecting a reduction in IFRS volatility losses, £18 million      
    compared with £356 million in Q1 2016, partially offset by a £52 million FX loss (compared with a £52 million gain in Q1 2016) and a £105 million charge in respect of the unwind of securitisations relating to our property portfolio. Partially offsetting,  
    Capital Resolution non-interest income was a loss of £92 million compared with a gain of £67 million in Q1 2016 reflecting a £115 million adverse movement in OCA and increased disposal losses, £50 million compared with £2 million in Q1 2016.               
                                                                                                                                                                                                                                                                    
 ·  Income from trading activities increased by £538 million compared with Q1 2016 largely reflecting reduced IFRS volatility losses and increased NatWest Markets income.                                                                                          
                                                                                                                                                                                                                                                                    
 ·  Other operating income decreased by £142 million compared with Q1 2016 largely reflecting a £105 million charge in respect of the unwind of securitisations relating to our property portfolio.                                                                 
 
 
Analysis of results 
 
                                                                                             
                                                       Quarter ended  
                                                       31 March       31 December  31 March  
 2017                                                  2016           2016         
 Operating expenses                                    £m             £m           £m        
                                                                                             
 Staff costs                                           1,024          1,025        1,202     
 Premises and equipment                                310            346          315       
 Other administrative expenses                         320            601          446       
 Restructuring costs (see below)                       577            1,007        238       
 Litigation and conduct costs                          54             4,128        31        
                                                                                             
 Administrative expenses                               2,285          7,107        2,232     
 Depreciation and amortisation                         168            178          178       
 Write down of intangible assets                       -              69           10        
                                                                                             
 Operating expenses                                    2,453          7,354        2,420     
                                                                                             
 Adjusted operating expenses (1)                       1,822          2,219        2,151     
                                                                                             
 Restructuring costs comprise:                                                               
 - staff expenses                                      291            117          121       
 - premises, equipment, depreciation and amortisation  241            107          9         
 - other                                               45             783          108       
                                                                                             
                                                       577            1,007        238       
                                                                                             
 Staff costs as a % of total income                    31.9%          31.9%        39.2%     
 Cost:income ratio (2)                                 76.1%          230.2%       78.7%     
 Cost:income ratio - adjusted (2,3)                    55.8%          66.3%        76.1%     
 Employee numbers (FTE - thousands)                    76.2           77.8         92.4      
 
 
Notes: 
 
 (1)  Excluding restructuring costs and litigation and conduct costs.                                                                               
 (2)  Operating lease depreciation included in income (Q1 2017 - £36 million; Q4 2016 - £37 million and Q1 2016 - £38 million).                     
 (3)  Excluding restructuring costs, litigation and conduct costs, own credit adjustments, gain on redemption of own debt and strategic disposals.  
 
 
Key points 
 
 ·  Total operating expenses of £2,453 million were £33 million, or 1.4%, higher than Q1 2016 reflecting a £339 million increase in restructuring costs and a £23 million increase in litigation and conduct costs, partially offset by a £329 million, or 15.3%, reduction in adjusted operating expenses.                                                                                                                                                                    
 ·  Excluding a £51 million VAT recovery, adjusted operating expenses reduced by £278 million, or 12.9%, compared with Q1 2016 and we remain on target to achieve a £750 million reduction for the full year. The cost reduction was principally driven by Capital Resolution, down £163 million or 70.3%, and Central items, down £79 million, excluding the VAT recovery. Across PBB, CPB and NatWest Markets, adjusted operating expenses reduced by £22 million, or 1.2%.  
 ·  Staff costs of £1,024 million, were £178 million, or 14.8%, lower than Q1 2016 underpinned by a 16,200, or 17.5%, reduction in FTEs.                                                                                                                                                                                                                                                                                                                                       
 ·  Restructuring costs of £577 million included a £235 million charge associated with the planned reduction of our property portfolio, a £73 million net settlement relating to the RBS Netherlands pension scheme and a £70 million charge in Capital Resolution, primarily in respect of Asia-Pacific restructuring.                                                                                                                                                        
 ·  Litigation and conduct costs of £54 million were £23 million higher than Q1 2016 and reflected a number of small items.                                                                                                                                                                                                                                                                                                                                                    
 ·  Compared with Q4 2016, adjusted operating expenses reduced by £397 million principally reflecting the £190 million UK bank levy charge and a £69 million write down of intangible assets in Q4 2016 and a £51 million VAT recovery in Q1 2017.                                                                                                                                                                                                                             
 
 
Analysis of results 
 
                                          Quarter ended  
                                          31 March       31 December  31 March  
 2017                                     2016           2016         
 Impairment losses/(releases)             £m             £m           £m        
                                                                                
 Loan impairment losses/(releases)                                              
 - individually assessed                  42             (40)         186       
 - collectively assessed                  38             (1)          16        
 - latent                                 4              (25)         21        
                                                                                
 Total loan impairment losses/(releases)  84             (66)         223       
 Securities                               (38)           (9)          -         
                                                                                
 Total impairment losses/(releases)       46             (75)         223       
 
 
                                                                               
                                            31 March   31 December  31 March   
 Credit metrics (1)                         2017       2016         2016       
                                                                               
 Gross customer loans                       £330,843m  £327,478m    £325,339m  
 Loan impairment provisions                 £4,110m    £4,455m      £6,701m    
 Risk elements in lending (REIL)            £9,726m    £10,310m     £11,867m   
 Provisions as a % of REIL                  42%        43%          57%        
 REIL as a % of gross customer loans        2.9%       3.1%         3.6%       
 Provisions as a % of gross customer loans  1.2%       1.4%         2.1%       
 
 
Note: 
 
 (1)  Includes disposal groups and excludes reverse repos.  
 
 
Key points 
 
 ·  A net impairment loss of £46 million, 6 basis points of gross customer loans, compared with a loss of £223 million in Q1 2016.                                                                                                                                                                                                                                                                                                                                                                                                  
 ·  Capital Resolution reported a net impairment release of £45 million in Q1 2017 compared with a loss of £196 million in Q1 2016 which included a £226 million charge in respect of the shipping portfolio.                                                                                                                                                                                                                                                                                                                       
 ·  Commercial Banking reported a net impairment loss of £61 million in Q1 2017, £47 million higher than Q1 2016 with four specific impairment charges totalling £47 million in the quarter.                                                                                                                                                                                                                                                                                                                                        
 ·  REIL reduced by £2,141 million, compared with Q1 2016, to £9,726 million reflecting Capital Resolution run-down and a portfolio sale in Ulster Bank RoI partially offset by an increase in the shipping portfolio, foreign exchange movements and the implementation of a revised mortgage methodology in Ulster Bank RoI. REIL represented 2.9% of gross customer loans compared with 3.6% at 31 March 2016 and 3.1% at 31 December 2016. Provision coverage was 42% compared with 57% at 31 March 2016 and 43% at 31 December 
    2016.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
 ·  Excluding REIL in Capital Resolution and Ulster Bank RoI, REIL were £4.1 billion or 1.4% of the respective gross customer loans.                                                                                                                                                                                                                                                                                                                                                                                                
 
 
Capital and leverage 
 
Key points 
 
 ·  CET1 has increased by 70 basis points to 14.1% as a result of the attributable profit and the reduction in RWAs in the period.                                                                                                                                                                                                                                                         
 ·  RWAs have decreased by £6.5 billion to £221.7 billion primarily driven by a £4.0 billion reduction in Capital Resolution reflecting disposal and run offs in line with exit strategy and a £1.1 billion reduction in NatWest Markets principally due to business movements. Excluding volume growth, RWAs across PBB, CPB and NatWest Markets reduced by £3.2 billion during Q1 2017.  
 ·  Operational risk RWAs have decreased by £1.9 billion as a result of the annual recalculation.                                                                                                                                                                                                                                                                                          
 ·  Leverage ratio decreased marginally to 5.0% as increased lending exposure was offset by movements in capital.                                                                                                                                                                                                                                                                          
 
 
Capital and leverage ratios 
 
                                              End-point CRR basis (1)  
                                              31 March                 31 December  
                                              2017                     2016         
 Risk asset ratios                            %                        %            
                                                                                    
 CET1                                         14.1                     13.4         
 Tier 1                                       15.9                     15.2         
 Total                                        19.2                     19.2         
                                                                                    
 Capital                                      £m                       £m           
                                                                                    
 Tangible equity                              35,186                   34,982       
                                                                                    
 Expected loss less impairment provisions     (1,396)                  (1,371)      
 Prudential valuation adjustment              (377)                    (532)        
 Deferred tax assets                          (887)                    (906)        
 Own credit adjustments                       (245)                    (304)        
 Pension fund assets                          (186)                    (208)        
 Cash flow hedging reserve                    (888)                    (1,030)      
 Other deductions                             45                       (8)          
                                                                                    
 Total deductions                             (3,934)                  (4,359)      
                                                                                    
 CET1 capital                                 31,252                   30,623       
 AT1 capital                                  4,041                    4,041        
                                                                                    
 Tier 1 capital                               35,293                   34,664       
 Tier 2 capital                               7,370                    9,161        
                                                                                    
 Total regulatory capital                     42,663                   43,825       
                                                                                    
 Risk-weighted assets                                                               
                                                                                    
 Credit risk                                                                        
 - non-counterparty                           160,100                  162,200      
 - counterparty                               20,800                   22,900       
 Market risk                                  17,000                   17,400       
 Operational risk                             23,800                   25,700       
                                                                                    
 Total RWAs                                   221,700                  228,200      
                                                                                    
 Leverage (2)                                                                       
                                                                                    
 Derivatives                                  204,100                  247,000      
 Loans and advances                           347,200                  340,300      
 Reverse repos                                45,500                   41,800       
 Other assets                                 186,500                  169,600      
                                                                                    
 Total assets                                 783,300                  798,700      
 Derivatives                                                                        
 - netting and variation margin               (204,200)                (241,700)    
 - potential future exposures                 63,400                   65,300       
 Securities financing transactions gross up   2,800                    2,300        
 Undrawn commitments                          55,100                   58,600       
 Regulatory deductions and other adjustments  300                      100          
                                                                                    
 CRR leverage exposure                        700,700                  683,300      
                                                                                    
 Tier 1 capital                               35,293                   34,664       
                                                                                    
 CRR leverage ratio %                         5.0                      5.1          
                                                                                    
 UK leverage exposure (3)                     622,200                  614,600      
                                                                                    
 UK leverage ratio % (3)                      5.7                      5.6          
 
 
Notes: 
 
 (1)  CRR as implemented by the PRA in the UK, with effect from 1 January 2014. All regulatory adjustments and deductions to CET1 have been applied in full for both bases with the exception of unrealised gains on available-for-sale securities which have been included from 2015 under the PRA transitional basis.  
 (2)  Based on end-point CRR Tier 1 capital and leverage exposure under the CRR Delegated Act.                                                                                                                                                                                                                           
 (3)  Based on end-point CRR Tier 1 capital and UK leverage exposures reflecting the post EU referendum measures announced by the Bank of England in the third quarter of 2016.                                                                                                                                          
 
 
Segment performance 
 
                                                                    Quarter ended 31 March 2017  
                                                                    PBB                                    CPB                                        Central              
                                                                                                 Ulster         Commercial  Private  RBS              NatWest  Capital     Williams    items &    Total    
                                                                    UK PBB                       Bank RoI       Banking     Banking  International    Markets  Resolution  & Glyn (1)  other (2)  RBS      
                                                                    £m                           £m             £m          £m       £m               £m       £m          £m          £m         £m       
 Income statement                                                                                                                                                                                          
 Net interest income                                                1,111                        105            567         112      80               29       33          165         32         2,234    
 Other non-interest income                                          266                          41             298         48       18               479      (85)        41          (101)      1,005    
 Total income - adjusted (3)                                        1,377                        146            865         160      98               508      (52)        206         (69)       3,239    
 Own credit adjustments                                             -                            (1)            -           -        -                (20)     (7)         -           (1)        (29)     
 Gain on redemption of own debt                                     -                            -              -           -        -                -        -           -           2          2        
 Total income                                                       1,377                        145            865         160      98               488      (59)        206         (68)       3,212    
 Direct expenses - staff costs                                      (163)                        (49)           (125)       (38)     (12)             (71)     (16)        (53)        (497)      (1,024)  
 - other costs                                                      (64)                         (12)           (55)        (7)      (3)              (17)     (9)         (11)        (620)      (798)    
 Indirect expenses                                                  (489)                        (47)           (268)       (68)     (28)             (233)    (44)        (20)        1,197      -        
 Operating expenses - adjusted (4)                                  (716)                        (108)          (448)       (113)    (43)             (321)    (69)        (84)        80         (1,822)  
 Restructuring costs  - direct                                      (20)                         (19)           (39)        -        -                -        (70)        -           (429)      (577)    
 - indirect                                                         (111)                        (15)           (60)        (11)     (3)              (68)     (16)        -           284        -        
 Litigation and conduct costs                                       (4)                          -              (3)         -        -                (31)     (6)         -           (10)       (54)     
 Operating expenses                                                 (851)                        (142)          (550)       (124)    (46)             (420)    (161)       (84)        (75)       (2,453)  
 Operating profit/(loss) before impairment (losses)/releases        526                          3              315         36       52               68       (220)       122         (143)      759      
 Impairment (losses)/releases                                       (32)                         24             (61)        (3)      (7)              -        45          (11)        (1)        (46)     
 Operating profit/(loss)                                            494                          27             254         33       45               68       (175)       111         (144)      713      
 Operating profit/(loss) - adjusted (3,4)                           629                          62             356         44       48               187      (76)        111         10         1,371    
 Additional information                                                                                                                                                                                    
 Return on equity (5)                                               24.8%                        4.0%           5.7%        6.0%     12.0%            1.7%     nm          nm          nm         3.1%     
 Return on equity - adjusted (3,4,5)                                32.0%                        9.3%           8.9%        8.6%     13.0%            7.9%     nm          nm          nm         9.7%     
 Cost:income ratio (6)                                              61.8%                        97.9%          62.0%       77.5%    46.9%            86.1%    nm          40.8%       nm         76.1%    
 Cost:income ratio - adjusted (3,4,6)                               52.0%                        74.0%          49.7%       70.6%    43.9%            63.2%    nm          40.8%       nm         55.8%    
 Total assets (£bn)                                                 159.1                        24.7           153.3       18.1     25.1             225.3    119.2       25.8        32.7       783.3    
 Funded assets (£bn) (7)                                            159.1                        24.6           153.3       18.1     25.1             113.9    29.2        25.8        30.1       579.2    
 Net loans and advances to customers (£bn)                          135.8                        19.0           99.7        12.5     8.9              17.9     12.3        20.6        -          326.7    
 Risk elements in lending (£bn)                                     1.9                          3.5            1.7         0.1      0.1              -        2.1         0.3         -          9.7      
 Impairment provisions (£bn)                                        (1.2)                        (1.1)          (0.8)       -        -                -        (0.7)       (0.2)       (0.1)      (4.1)    
 Customer deposits (£bn)                                            146.3                        16.6           97.2        25.7     25.3             8.0      7.6         24.0        0.8        351.5    
 Risk-weighted assets (RWAs) (£bn)                                  32.7                         17.7           77.8        8.7      9.5              34.1     30.5        9.7         1.0        221.7    
 RWA equivalent (£bn) (5)                                           35.7                         18.9           81.8        8.7      9.5              36.0     32.7        10.2        1.2        234.7    
 Employee numbers (FTEs - thousands)                                18.2                         3.1            5.4         1.7      0.8              1.2      0.3         4.3         41.2       76.2     
                                                                                                                                                                                                           
 For the notes to this table refer to page 17. nm = not meaningful                                                                                                                                
 
 
Segment performance 
 
                                                                     Quarter ended 31 December 2016  
                                                                     PBB                                       CPB                                        Central              
                                                                                                     Ulster         Commercial  Private  RBS              NatWest  Capital     Williams    items &    Total    
                                                                     UK PBB                          Bank RoI       Banking     Banking  International    Markets  Resolution  & Glyn (1)  other (2)  RBS      
                                                                     £m                              £m             £m          £m       £m               £m       £m          £m          £m         £m       
 Income statement                                                                                                                                                                                              
 Net interest income                                                 1,093                           105            542         111      77               29       44          170         37         2,208    
 Other non-interest income                                           246                             32             325         50       19               285      (329)       47          446        1,121    
                                                                                                                                                                                                               
 Total income adjusted (3)                                           1,339                           137            867         161      96               314      (285)       217         483        3,329    
 Own credit adjustments                                              -                               -              -           -        -                (29)     (8)         -           (77)       (114)    
 Gain on redemption of own debt                                      -                               -              -           -        -                -        -           -           1          1        
 Total income                                                        1,339                           137            867         161      96               285      (293)       217         407        3,216    
 Direct expenses - staff costs                                       (161)                           (57)           (130)       (39)     (12)             (64)     (23)        (60)        (479)      (1,025)  
 - other costs                                                       (72)                            (23)           (69)        (12)     (4)              (7)      (3)         (13)        (991)      (1,194)  
 Indirect expenses                                                   (544)                           (65)           (357)       (95)     (45)             (267)    (150)       (24)        1,547      -        
 Operating expenses - adjusted (4)                                   (777)                           (145)          (556)       (146)    (61)             (338)    (176)       (97)        77         (2,219)  
 Restructuring costs  - direct                                       (1)                             (6)            (12)        (6)      (1)              (3)      (21)        -           (957)      (1,007)  
 - indirect                                                          (50)                            2              (34)        (8)      (1)              (43)     13          -           121        -        
 Litigation and conduct costs                                        (214)                           (77)           (407)       1        (1)              (466)    (3,156)     -           192        (4,128)  
                                                                                                                                                                                                               
 Operating expenses                                                  (1,042)                         (226)          (1,009)     (159)    (64)             (850)    (3,340)     (97)        (567)      (7,354)  
                                                                                                                                                                                                               
 Operating profit/(loss) before impairment (losses)/releases         297                             (89)           (142)       2        32               (565)    (3,633)     120         (160)      (4,138)  
 Impairment (losses)/releases                                        (16)                            47             (83)        8        1                -        130         (11)        (1)        75       
                                                                                                                                                                                                               
 Operating profit/(loss)                                             281                             (42)           (225)       10       33               (565)    (3,503)     109         (161)      (4,063)  
                                                                                                                                                                                                               
 Operating profit/(loss) - adjusted (3,4)                            546                             39             228         23       36               (24)     (331)       109         559        1,185    
 Additional information                                                                                                                                                                                        
 Return on equity (5)                                                13.5%                           (5.8%)         (9.1%)      1.6%     8.8%             (30.2%)  nm          nm          nm         (48.2%)  
 Return on equity - adjusted (3,4,5)                                 27.8%                           5.4%           5.3%        4.5%     9.8%             (2.7%)   nm          nm          nm         8.6%     
 Cost:income ratio (6)                                               77.8%                           165.0%         117.1%      98.8%    66.7%            nm       nm          44.7%       nm         230.2%   
 Cost:income ratio - adjusted (3,4,6)                                58.0%                           105.8%         62.6%       90.7%    63.5%            107.6%   nm          44.7%       nm         66.3%    
 Total assets (£bn)                                                  155.6                           24.1           150.5       18.6     23.4             240.0    132.5       25.8        28.2       798.7    
 Funded assets (£bn) (7)                                             155.6                           24.0           150.5       18.5     23.4             100.9    27.6        25.8        25.4       551.7    
 Net loans and advances to customers (£bn)                           132.1                           18.9           100.1       12.2     8.8              17.4     12.8        20.6        0.1        323.0    
 Risk elements in lending (£bn)                                      2.0                             3.5            1.9         0.1      0.1              -        2.3         0.4         -          10.3     
 Impairment provisions (£bn)                                         (1.3)                           (1.2)          (0.8)       -        -                -        (0.8)       (0.2)       (0.2)      (4.5)    
 Customer deposits (£bn)                                             145.8                           16.1           97.9        26.6     25.2             8.4      9.5         24.2        0.2        353.9    
 Risk-weighted assets (RWAs) (£bn)                                   32.7                            18.1           78.5        8.6      9.5              35.2     34.5        9.6         1.5        228.2    
 RWA equivalent (£bn) (5)                                            35.7                            19.5           82.6        8.6      9.5              37.2     37.5        10.1        1.7        242.4    
 Employee numbers (FTEs - thousands)                                 18.3                            3.1            5.5         1.7      0.8              1.2      0.4         4.5         42.3       77.8     
                                                                                                                                                                                                               
 For the notes to this table refer to page 17. nm = not meaningful.                                                                                                                                   
 
 
Segment performance 
 
                                                              Quarter ended 31 March 2016  
                                                              PBB                                    CPB                                        Central              
                                                                                           Ulster         Commercial  Private  RBS              NatWest  Capital     Williams    items &    Total    
                                                              UK PBB                       Bank RoI       Banking     Banking  International    Markets  Resolution  & Glyn (1)  other (2)  RBS      
                                                              £m                           £m             £m          £m       £m               £m       £m          £m          £m         £m       
                                                                                                                                                                                                     
 Income statement                                                                                                                                                                                    
 Net interest income                                          1,019                        105            536         113      75               19       86          162         41         2,156    
 Other non-interest income                                    256                          50             317         52       15               258      (35)        43          (298)      658      
                                                                                                                                                                                                     
 Total income - adjusted (3)                                  1,275                        155            853         165      90               277      51          205         (257)      2,814    
 Own credit adjustments                                       -                            3              -           -        -                64       108         -           81         256      
 Strategic disposals                                          -                            -              -           -        -                -        (6)         -           -          (6)      
                                                                                                                                                                                                     
 Total income                                                 1,275                        158            853         165      90               341      153         205         (176)      3,064    
                                                                                                                                                                                                     
 Direct expenses - staff costs                                (181)                        (51)           (131)       (40)     (10)             (67)     (45)        (62)        (615)      (1,202)  
 - other costs                                                (63)                         (11)           (49)        (14)     (5)              (14)     (33)        (15)        (745)      (949)    
 Indirect expenses                                            (484)                        (42)           (256)       (83)     (20)             (250)    (154)       (21)        1,310      -        
                                                                                                                                                                                                     
 Operating expenses - adjusted (4)                            (728)                        (104)          (436)       (137)    (35)             (331)    (232)       (98)        (50)       (2,151)  
 Restructuring costs - direct                                 (13)                         (6)            (1)         (1)      -                -        (7)         (20)        (190)      (238)    
 - indirect                                                   (9)                          -              1           (15)     (1)              (12)     (9)         -           45         -        
 Litigation and conduct costs                                 -                            -              (2)         -        -                (18)     (10)        -           (1)        (31)     
                                                                                                                                                                                                     
 Operating expenses                                           (750)                        (110)          (438)       (153)    (36)             (361)    (258)       (118)       (196)      (2,420)  
                                                                                                                                                                                                     
 Operating profit/(loss) before impairment (losses)/releases  525                          48             415         12       54               (20)     (105)       87          (372)      644      
 Impairment (losses)/releases                                 (16)                         13             (14)        (2)      (2)              -        (196)       (6)         -          (223)    
                                                                                                                                                                                                     
 Operating profit/(loss)                                      509                          61             401         10       52               (20)     (301)       81          (372)      421      
                                                                                                                                                                                                     
 Operating profit/(loss) - adjusted (3,4)                     531                          64             403         26       53               (54)     (377)       101         (307)      440      
                                                                                                                                                                                                     
 Additional information                                                                                                                                                                              
 Return on equity (5)                                         26.1%                        8.8%           11.1%       1.5%     16.0%            (2.6%)   nm          nm          nm         (9.6%)   
 Return on equity - adjusted (3,4,5)                          27.3%                        9.2%           11.2%       5.1%     16.3%            (4.4%)   nm          nm          nm         (9.4%)   
 Cost:income ratio (6)                                        58.8%                        69.6%          49.3%       92.7%    40.0%            105.9%   nm          57.6%       nm         78.7%    
 Cost:income ratio - adjusted (3,4,6)                         57.1%                        67.1%          49.0%       83.0%    38.9%            119.5%   nm          47.8%       nm         76.1%    
 Total assets (£bn)                                           146.3                        22.7           139.4       17.4     23.7             255.9    218.8       24.2        34.5       882.9    
 Funded assets (£bn) (7)                                      146.3                        22.6           139.4       17.3     23.7             116.0    50.2        24.2        31.0       570.7    
 Net loans and advances to customers (£bn)                    121.8                        17.9           96.4        11.6     8.0              18.6     22.4        20.1        1.8        318.6    
 Risk elements in lending (£bn)                               2.4                          4.5            2.2         0.1      0.1              -        2.2         0.4         -          11.9     
 Impairment provisions (£bn)                                  (1.6)                        (2.7)          (1.1)       -        -                -        (1.0)       (0.3)       -          (6.7)    
 Customer deposits (£bn)                                      136.9                        13.7           97.1        23.2     21.6             6.7      24.9        24.3        6.6        355.0    
 Risk-weighted assets (RWAs) (£bn)                            34.7                         20.4           75.7        8.6      9.1              36.1     47.6        9.7         7.6        249.5    
 RWA equivalent (£bn) (5)                                     37.5                         21.7           79.7        8.6      9.1              36.7     48.4        10.1        7.8        259.6    
 Employee numbers (FTEs - thousands)                          21.4                         3.2            6.0         1.8      0.7              1.3      1.0         5.5         51.5       92.4     
 nm = not meaningful.                                                                                                                           
 
 
Notes: 
 
 (1)  Williams & Glyn refers to the business formerly intended to be divested as a separate legal entity and comprises RBS England and Wales branch-based businesses, along with certain small and medium enterprises and corporate activities across the UK. During  
      the period presented W&G has not operated as a separate legal entity.                                                                                                                                                                                           
 (2)  Central items include unallocated transactions which principally comprise volatile items under IFRS and balances in relation to international private banking for Q1 2016.                                                                                      
 (3)  Excluding own credit adjustments, gain on redemption of own debt and strategic disposals.                                                                                                                                                                       
 (4)  Excluding restructuring costs and litigation and conduct costs.                                                                                                                                                                                                 
 (5)  RBS's CET 1 target is 13% but for the purposes of computing segmental return on equity (ROE), to better reflect the differential drivers of capital usage, segmental operating profit after tax and adjusted for preference dividends is divided by notional    
      equity allocated at different rates of 14% (Ulster Bank RoI - 11% prior to Q1 2017), 11% (Commercial Banking), 14% (Private Banking - 15% prior to Q1 2017), 12% (RBS International) and 15% for all other segments, of the monthly average of segmental risk   
      -weighted assets incorporating the effect of capital deductions (RWAes). RBS Return on equity is calculated using profit for the period attributable to ordinary shareholders.                                                                                  
 (6)  Operating lease depreciation included in income (Q1 2017 - £36 million; Q4 2016 - £37 million and Q1 2016 - £38 million).                                                                                                                                       
 (7)  Funded assets exclude derivative assets.                                                                                                                                                                                                                        
 
 
Segment performance 
 
                                                       Quarter ended  
                                                       31 March       31 December  31 March  
                                                       2017           2016         2016      
 Total income by segment                               £m             £m           £m        
                                                                                             
 UK PBB                                                                                      
 Personal advances                                     225            215          204       
 Personal deposits                                     204            184          168       
 Mortgages                                             590            598          564       
 Cards                                                 137            150          142       
 Business banking                                      194            188          182       
 Other                                                 27             4            15        
 Total                                                 1,377          1,339        1,275     
                                                                                             
 Ulster Bank RoI                                                                             
 Corporate                                             45             34           56        
 Retail                                                100            101          100       
 Other                                                 -              2            2         
                                                                                             
 Total                                                 145            137          158       
                                                                                             
 Commercial Banking                                                                          
 Commercial lending                                    468            503          436       
 Deposits                                              123            109          125       
 Asset and invoice finance                             171            175          177       
 Other                                                 103            80           115       
 Total                                                 865            867          853       
                                                                                             
 Private Banking                                                                             
 Investments                                           25             23           28        
 Banking                                               135            138          137       
 Total                                                 160            161          165       
                                                                                             
 RBS International                                     98             96           90        
                                                                                             
 NatWest Markets                                                                             
 Rates                                                 325            129          121       
 Currencies                                            128            157          144       
 Financing                                             88             78           42        
 Other                                                 (33)           (50)         (30)      
 Total excluding own credit adjustments                508            314          277       
 Own credit adjustments                                (20)           (29)         64        
 Total                                                 488            285          341       
                                                                                             
 Capital Resolution                                                                          
 Portfolio and GTS                                     16             34           52        
 Shipping                                              5              6            16        
 Markets                                               16             6            (29)      
 Other                                                 (39)           (6)          8         
 Total excluding disposals and own credit adjustments  (2)            40           47        
 Disposal losses                                       (50)           (325)        (2)       
 Own credit adjustments                                (7)            (8)          108       
 Total                                                 (59)           (293)        153       
                                                                                             
 Williams & Glyn (1)                                                                         
 Retail                                                119            129          115       
 Commercial                                            87             88           90        
 Total                                                 206            217          205       
                                                                                             
 Central items                                         (68)           407          (176)     
 Total RBS                                             3,212          3,216        3,064     
 
 
Note: 
 
 (1)  Williams & Glyn refers to the business formerly intended to be divested as a separate legal entity and comprises RBS England and Wales branch-based businesses, along with certain small and medium enterprises and corporate activities across the UK. During the period presented Williams & Glyn has not operated as a separate legal entity.  
 
 
Segment performance 
 
                                                   Quarter ended  
                                                   31 March       31 December  31 March  
                    

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