REG - Royal Bk Scot.Grp. - Half-year Report <Origin Href="QuoteRef">RBS.L</Origin> - Part 11
04/08/2017 07:08
- Part 11: For the preceding part double click ID:nRSD0890Nj
125,517 457,593 36% 10% 26% 28% 100%
Total potential exposure 172,607 84,300 119,056 185,291 561,254
Risk of Credit Loss (3) - 1 4 851 856
Flow into forbearance (4) 834 5 1 3,232 4,072
Of which: Performing 447 3 - 1,782 2,232
Non-performing 387 2 1 1,450 1,840
Provisions 2,192 58 1 2,204 4,455
Period-on-period movements
Current exposure movement - increase/(decrease) 6,837 (2,457) 17,598 (5,432) 16,546
Current exposure - constant currency basis 166,598 47,428 118,777 125,137 457,940
Foreign exchange impact - increase/(decrease) 392 (254) 589 (380) 347
Notes:
(1) Includes SME customers managed in UK PBB Business Banking who are assigned a sector under RBS's sector concentration framework.
(2) Includes exposure to central governments, central banks and sub-sovereigns such as local authorities.
(3) Excludes Private Banking, Lombard and Invoice Finance exposures which are not material in context of the Risk of Credit Loss portfolio.
(4) Completed during the period.
Appendix 1 Capital and risk management
Credit risk: Management basis: Portfolio summary (continued) (Not within the scope of EY's review report)
· RBS's approach to lending is governed by a comprehensive credit risk appetite framework which is closely monitored
and actions are taken to adapt lending criteria as appropriate. Measured by RBS's asset quality scale, as at 30 June 2017,
72% of total current exposure was rated in the AQ1-AQ4 bands, equating to an indicative investment grade rating of BBB- or
above (31 December 2016 - 70%). Across the Personal lending exposure, 69% was in the AQ1-AQ4 category (31 December 2016 -
67%). The loan-to-value (LTV) ratio of the mortgage portfolio was maintained at 58%.
· Underwriting standards are monitored on an ongoing basis to ensure that they remain adequate in the current market
environment. The UK unsecured lending portfolio remained stable during the period with no material changes to asset
quality.
· The increase in current exposure in the Personal portfolio was mainly driven by growth in UK mortgage lending, which
was within risk appetite. For further information, refer to page 12.
· The marginal increase in current exposure across the Wholesale portfolio reflected increases in the Sovereign
sector, resulting from liquidity management activities. This was offset by decreases in the Banks & Other FIs portfolio,
which reflected fluctuations in exposure to traded products as a result of moves in market rates and by decreases in
Transport - particularly Shipping - in line with the exit strategy for this sector.
· Decreases in exposures classified as Risk of Credit Loss - as well as reductions in flows into forbearance - were
driven by the stabilisation of sub-sector areas within the Shipping sector that had been historically weaker. For further
information, refer to page 17.
· Credit quality in both the Wholesale and Personal portfolios was largely unchanged due to relatively stable market
conditions.
· The reduction in defaulted exposure (AQ10) and provisions in the Wholesale portfolio was largely driven by
write-offs and asset disposals across a number of sectors.
· AQ10 exposure in the Personal portfolio (including mortgages) remained broadly stable during the period.
Appendix 1 Capital and risk management
Credit risk: Management basis: Personal portfolios
Personal portfolio (Not within the scope of EY's review report)
The table below, and all disclosures in this section are based on current exposure (net of provisions and after risk
transfer).
30 June 2017 31 December 2016
Ulster Ulster
UK Bank Private UK Bank Private
PBB RoI Banking (1) RBSI W&G Total PBB RoI Banking (1) RBSI W&G Total
£m £m £m £m £m £m £m £m £m £m £m £m
Mortgages 122,883 14,475 7,859 2,681 10,932 158,830 117,040 14,396 7,168 2,637 10,856 152,097
Period on period movement 5,843 79 691 44 76 6,733
Of which:
Interest only variable rate 10,946 308 4,029 652 1,241 17,176 11,694 349 3,625 692 1,317 17,677
Interest only fixed rate 11,504 4 2,459 93 1,201 15,261 11,132 7 2,290 81 1,186 14,696
Mixed (capital and
interest only) 5,348 65 - 21 678 6,112 5,316 75 - 23 687 6,101
Buy-to-let 16,829 1,538 927 911 1,514 21,719 16,678 1,777 770 881 1,427 21,533
Provisions 144 917 7 32 22 1,122 151 919 2 27 23 1,122
REIL 742 3,175 16 94 95 4,122 736 3,144 23 84 101 4,088
Other lending (2) 8,956 333 1,562 64 987 11,902 8,962 291 1,730 64 958 12,005
Period on period
movement (6) 42 (168) - 29 (103)
Provisions 779 45 18 1 103 946 834 48 18 1 113 1,014
REIL 777 46 43 4 107 977 860 50 61 5 117 1,093
Total lending 131,839 14,808 9,421 2,745 11,919 170,732 126,002 14,687 8,898 2,701 11,814 164,102
Period on period movement 5,837 121 523 44 105 6,630
Mortgage LTV ratios (3)
- Total portfolio 57% 73% 54% 57% 54% 58% 56% 76% 56% 57% 54% 58%
- Performing 57% 69% 54% 56% 54% 58% 56% 72% 56% 55% 53% 57%
- Non-performing 59% 92% 56% 110% 54% 78% 60% 94% 68% 117% 56% 77%
Notes:
(1) Includes mortgages used as collateral for commercial activity.
(2) Excludes partnership equity loans and commercial real estate lending to personal customers.
(3) Weighted by current exposure gross of provisions.
● The overall risk profile of the Personal portfolio, and its performance against credit risk appetite, remained stable during H1 2017.
● The increase in total lending was driven by growth in mortgage lending within UK PBB.
● Although new mortgage lending was broadly in line with 2016, the increased lending was offset by repayments in H1 2017. The portfolio is closely monitored and risk appetite is regularly reviewed to ensure it remains appropriate for market conditions. Underwriting standards were maintained during the period.
● The majority of the mortgage growth was in the owner-occupied portfolio. In line with market trends, new mortgages in the buy-to-let portfolio decreased as tax and regulatory changes in the UK affected borrower activity.
● The mortgage portfolio LTV ratio remained largely stable with marginal improvement in Ulster Bank RoI reflecting house price recovery and lower LTV ratios on new lending.
● The value of mortgages subject to forbearance decreased marginally. This reflected the relatively low-interest-rate environment in the UK, as well as RBS's focus on the ability of customers to repay in a sustainable manner over the term of the facility.
● The proportion of owner-occupied mortgages by value on interest only and mixed terms (capital and interest only) remained broadly stable.
● Unsecured personal lending remained flat during H1 2017 despite an upward trend in the wider UK market. This reflected a continued focus on client quality and affordability. Asset quality remained broadly stable.
Appendix 1 Capital and risk management
Credit risk: Management basis: Mortgage lending
New mortgage lending (Not within the scope of EY's review report)
The amounts below are based on a current exposure basis (net of provisions and after risk transfer).
UK Ulster Private RBS
PBB Bank RoI Banking International W&G Total
As of and for six months ended 30 June 2017 £m £m £m £m £m £m
Gross new mortgage lending (1) 14,194 392 1,157 229 926 16,898
Of which:
Interest only variable rate 207 2 626 15 28 878
Interest only fixed rate 949 - 531 21 66 1,567
Mixed (capital and interest only) 402 - - - 39 441
Owner occupied 13,187 384 990 142 852 15,555
Average LTV by weighted average 70% 74% 63% 72% 70% 70%
Buy-to-let 1,008 8 167 87 74 1,344
Average LTV by weighted average 62% 57% 55% 62% 62% 61%
(1) Excludes additional lending to existing customers.
As of and for the year ended 31 December 2016
Gross new mortgage lending 29,027 893 3,291 470 2,156 35,837
Of which:
Interest only variable rate 912 - 1,766 37 121 2,836
Interest only fixed rate 2,705 - 917 32 184 3,838
Mixed (capital and interest only) 751 - - 3 50 804
Owner occupied 25,086 876 2,819 300 1,833 30,914
Average LTV by weighted average 71% 74% 55% 69% 70% 70%
Buy-to-let 3,941 17 472 170 323 4,923
Average LTV by weighted average 62% 59% 54% 62% 62% 61%
Personal portfolios forbearance
UK Ulster Private RBS
PBB Bank RoI Banking International W&G Total
As of and for six months ended 30 June 2017 £m £m £m £m £m £m
Forbearance flow 227 66 38 3 33 367
Forbearance stock 1,237 3,411 41 30 171 4,890
Forbearance stock: arrears
Current 716 1,802 35 18 104 2,675
1-3 months in arrears 302 461 1 1 40 805
> 3 months in arrears 219 1,148 5 11 27 1,410
Provisions against forbearance stock 46 789 - 1 9 845
Forbearance type: (1)
Long-term arrangement (2) 677 1,132 39 26 107 1,981
Short-term arrangement (3) 817 2,280 2 4 104 3,207
As of and for the year ended 31 December 2016
Forbearance flow 406 316 49 10 53 834
Forbearance stock 1,290 3,709 65 43 177 5,284
Forbearance stock: arrears
Current 790 2,077 65 29 107 3,068
1-3 months in arrears 286 473 - 2 41 802
> 3 months in arrears 214 1,159 - 12 29 1,414
Provisions against forbearance stock 51 790 - 1 8 850
Forbearance type: (1)
Long-term arrangement (2) 701 1,249 63 37 111 2,161
Short-term arrangement (3) 860 2,460 2 6 110 3,438
Notes:
(1) Can include multiple arrangements.
(2) Capitalisation term extensions, economic concessions.
(3) Payment concessions, amortising payments of outstanding balances, payment holidays and temporary interest arrangements.
Appendix 1 Capital and risk management
Credit risk: Management basis: Mortgage lending (continued)
Mortgage LTV distribution
The amounts below are based on a current exposure basis (net of provisions and after risk transfer).
Weighted
50% 80% 100% Total with Average
LTV ratio value (1) <=50% <=80% <=100% <=150% >150% LTVs LTV Other Total
30 June 2017 £m £m £m £m £m £m % £m £m
RBSG
AQ1-AQ8 55,890 75,434 19,169 1,728 119 152,340 57% 901 153,241
AQ9 338 780 472 450 8 2,048 80% 6 2,054
AQ10 940 1,394 529 604 39 3,506 78% 29 3,535
57,168 77,608 20,170 2,782 166 157,894 58% 936 158,830
of which:
UK PBB
AQ1-AQ8 44,341 60,122 15,350 358 49 120,220 57% 722 120,942
AQ9 71 278 82 8 2 441 67% 5 446
AQ10 554 760 135 22 5 1,476 59% 19 1,495
44,966 61,160 15,567 388 56 122,137 57% 746 122,883
of which:
Ulster Bank RoI
AQ1-AQ8 3,148 4,590 2,191 1,336 15 11,280 67% - 11,280
AQ9 237 445 376 439 6 1,503 84% - 1,503
AQ10 268 474 362 564 24 1,692 92% - 1,692
3,653 5,509 2,929 2,339 45 14,475 73% - 14,475
31 December 2016
RBSG
AQ1-AQ8 54,334 71,240 17,311 2,212 92 145,189 57% 943 146,132
AQ9 335 760 492 636 13 2,236 87% 6 2,242
AQ10 904 1,461 545 728 57 3,695 77% 28 3,723
55,573 73,461 18,348 3,576 162 151,120 58% 977 152,097
of which:
UK PBB
AQ1-AQ8 43,261 56,955 13,652 391 52 114,311 56% 701 115,012
AQ9 71 265 95 10 3 444 68% 4 448
AQ10 548 819 164 25 5 1,561 60% 19 1,580
43,880 58,039 13,911 426 60 116,316 56% 724 117,040
of which:
Ulster Bank RoI
AQ1-AQ8 2,844 4,133 2,185 1,766 14 10,942 70% - 10,942
AQ9 237 417 372 614 8 1,648 88% - 1,648
AQ10 252 461 355 691 47 1,806 94% - 1,806
3,333 5,011 2,912 3,071 69 14,396 76% - 14,396
Note:
(1) LTV is calculated on a current exposure basis, gross of provisions.
Appendix 1 Capital and risk management
Credit risk: Management basis: Commercial real estate (CRE)
Summary (Not within the scope of EY's review report)
The CRE portfolio comprises exposures to entities involved in the development of, or investment in, commercial and
residential properties (including house builders but excluding housing associations, construction and building materials).
The portfolio is tightly controlled. A dedicated CRE portfolio controls team is responsible for the oversight of portfolio
strategy, credit risk appetite and policies, as well as valuations and environmental frameworks. The sector is reviewed
regularly at senior executive committees. Reviews include portfolio credit quality, capital consumption and control
frameworks.
The table below and all the disclosures in this section provide analyses of the lending exposure in the CRE portfolio on a
current exposure basis (net of provisions and after risk transfer).
30 June 2017 31 December 2016
UK RoI Other Total UK RoI Other Total
By geography and sub-sector (1) £m £m £m £m £m £m £m £m
Investment
Residential 3,854 227 40 4,121 3,762 70 37 3,869
Office 3,199 205 572 3,976 3,173 129 574 3,876
Retail 4,853 49 88 4,990 4,802 50 56 4,908
Industrial 2,602 24 54 2,680 2,657 30 53 2,740
Mixed/other 5,837 212 270 6,319 6,141 250 235 6,626
20,345 717 1,024 22,086 20,535 529 955 22,019
Development
Residential 3,194 136 15 3,345 3,127 133 44 3,304
Office 93 3 - 96 149 26 - 175
Retail 140 - - 140 168 - 2 170
Industrial 29 - 2 31 39 3 13 55
Mixed/other 120 19 2 141 11 20 - 31
3,576 158 19 3,753 3,494 182 59 3,735
Total 23,921 875 1,043 25,839 24,029 711 1,014 25,754
Note:
(1) Geography splits are based on country of collateral risk.
● The majority of CRE exposure is managed by Commercial Banking.
● The economic outlook for the sector remained uncertain in the first half of 2017. Accordingly, tightened underwriting standards were maintained, with no loosening of risk appetite in any asset class or sub-sector.
● CRE values fell after the result of the EU referendum in June 2016 but have since stabilised and have even staged a partial recovery in some sub-sectors. Office and Retail values remain slightly below pre-referendum levels while Industrial values have
exceeded them. Rental values have risen gradually across most business space markets, although there is a broad split between the South and the rest of the UK. Rental values remain weak across much of the Retail sub-sector, notably town-centre shopping
centres and retail units outside of the South. In contrast, out-of-town shopping centres and London retail units are still delivering moderate levels of rental growth.
● The go-forward strategy for CRE is in line with the wider Ulster Bank RoI strategy to support the Irish economy, with some controlled growth of the balance sheet over the coming years.
Appendix 1 Capital and risk management
Credit risk: Management basis: Commercial real estate (CRE) (continued)
Commercial Banking UK investment portfolio by UK region (Not within the scope of EY's review report)
30 June 2017 31 December 2016
UK region £m % £m %
Greater London 3,903 28 3,816 27
Multiple locations 3,074 22 2,976 22
South East 1,794 13 1,650 12
Midlands 1,654 12 1,767 13
North 1,590 11 1,635 12
Scotland 991 7 1,006 7
Rest of UK 929 7 915 7
Loan-to-value ratio
30 June 2017 31 December 2016
AQ1-AQ9 AQ10 Total AQ1-AQ9 AQ10 Total
LTV ratio by value £m £m £m £m £m £m
<= 50% 10,476 46 10,522 10,695 53 10,748
> 50% and <= 70% 6,828 129 6,957 6,508 120 6,628
> 70% and <= 90% 723 91 814 773 124 897
> 90% and <= 100% 152 17 169 130 41 171
> 100% and <= 110% 52 20 72 74 24 98
> 110% and <= 130% 53 347 400 136 357 493
> 130% and <= 150% 45 21 66 82 28 110
> 150% 73 48 121 108 61 169
Total with LTVs 18,402 719 19,121 18,506 808 19,314
Total portfolio average LTV (1) 48% 119% 51% 48% 113% 51%
Other (2) 2,532 431 2,963 2,358 349 2,707
Development (3) 3,603 152 3,755 3,553 180 3,733
24,537 1,302 25,839 24,417 1,337 25,754
Notes:
(1) Weighted average by current exposure gross of provisions.
(2) Relates predominantly to Business Banking and unsecured corporate lending
(3) Relates to the development of commercial and residential properties. LTV is not a meaningful measure for this type of lending activity.
Asset quality (Not within the scope of EY's review report)
30 June 2017 31 December 2016
£m £m
AQ1-AQ4 7,927 7,671
AQ5-AQ8 16,517 16,638
AQ9 94 108
AQ10 1,301 1,337
Total 25,839 25,754
Forbearance flow 238 524
Risk of Credit Loss 49 50
Provision (including latent) 445 544
· During H1 2017, the credit quality of the portfolio continued to improve as legacy issues were resolved. The
majority of the provisions related to legacy assets managed in Commercial Banking and Capital Resolution.
Appendix 1 Capital and risk management
Credit risk: Management basis: Shipping (Not within the scope of EY's review report)
Exposure to the Shipping sector, on both a current exposure and potential exposure basis, net of provisions and after risk
transfer, is summarised below.
30 June 2017 31 December 2016
Current Potential Current Potential
exposure exposure exposure exposure
£m £m £m £m
AQ1-AQ4 1,321 1,731 1,504 1,910
AQ5-AQ8 1,118 1,213 2,158 2,287
AQ9 - - 24 24
AQ10 634 640 867 952
Total 3,073 3,584 4,553 5,173
Forbearance flow 19 723
Risk of Credit Loss 54 362
Provision 227 394
· The majority of the credit exposure to Shipping is managed in Capital Resolution and relates to loans or finance
leases secured by ocean-going vessels. RBS has a strategy to exit the ship finance portfolio. However, there is also
exposure outside Capital Resolution. This is principally related to Ports, Shipbuilding and Inland Water Transport.
· The key component of the AQ1-AQ4 exposure banding is a portfolio of long-dated finance leases, financing ships to
investment-grade oil majors and shipping companies. These assets are generally illiquid in nature. Capital Resolution seeks
to exit these positions as opportunities arise.
· The most significant movement in exposure during H1 2017 was in the AQ5-AQ8 banding where the bulk of the ship
finance debt portfolio lies. The reduction in exposure was mainly due to asset disposals resulting from the exit strategy.
· Continued progress in managing down the defaulted portfolio resulted in lower AQ10 exposure, with very few new
transfers into this banding during H1 2017.
· The weakness in the dry bulk and container shipping markets generated a high level of forbearance activity in 2016.
However, a recovery in those markets - particularly in dry bulk - during H1 2017 limited the flow into forbearance. Fewer
forbearance concessions were granted and these related to smaller exposures. However, there is £413 million of forbearance
in process, which has not yet reached legal completion. The market recovery - as well as clients, in general, continuing to
support their shipping investments in terms of maintaining debt service and security cover covenants - allowed RBS to
remove a number of transactions from Risk of Credit Loss status during the first half of the year.
Appendix 1 Capital and risk management
Credit risk: Balance sheet analysis
Loans, provisions and related credit metrics: segmental analysis
The tables below show gross loans and advances (excluding reverse repos) and related credit metrics, movements in risk
elements in lending (REIL) and impairment provisions by reportable segment.
Credit metrics
Gross loans to REIL Provisions REIL as a % Provisions YTD
of gross Provisions as a % of Impairment YTD
loans to as a % gross loans losses/ Amounts
Banks Customers customers of REIL to customers (releases) written-off
30 June 2017 £m £m £m £m % % % £m £m
UK PBB 657 139,658 1,845 1,171 1.3 63 0.8 72 264
Ulster Bank RoI 2,704 20,634 3,499 1,157 17.0 33 5.6 (11) 45
Commercial Banking 835 98,842 1,623 722 1.6 44 0.7 94 212
Private Banking 95 12,858 84 36 0.7 43 0.3 7 2
RBS International 125 8,815 106 43 1.2 41 0.5 5 1
NatWest Markets 4,408 17,744 - 2 - nm - 1 -
Capital Resolution 4,916 10,679 1,791 591 16.8 33 5.5 (42) 160
W&G - 20,656 347 222 1.7 64 1.1 25 47
Central items & other 6,957 118 1 1 0.8 100 0.8 1 1
20,697 330,004 9,296 3,945 2.8 42 1.2 152 732
31 December 2016
UK PBB 504 133,399 1,992 1,292 1.5 65 1.0 83 453
Ulster Bank RoI 2,418 20,130 3,513 1,200 17.5 34 6.0 (113) 2,057
Commercial Banking 582 100,914 1,946 845 1.9 43 0.8 206 577
Private Banking 111 12,188 105 31 0.9 30 0.3 (3) 3
RBS International 18 8,812 109 38 1.2 35 0.4 10 6
NatWest Markets 3,313 17,419 - 1 - nm - - -
Capital Resolution 4,558 13,569 2,264 802 16.7 35 5.9 312 509
W&G - 20,791 380 245 1.8 64 1.2 42 68
Central items & other 5,787 256 1 1 0.4 100 0.4 - 22
17,291 327,478 10,310 4,455 3.1 43 1.4 537 3,695
Note:
(1) REIL comprise impaired loans and accruing loans past due 90 days or more as to principal or interest. Impaired
loans are all loans (including loans subject to forbearance) which carries an impairment provision. For
collectively-assessed loans, impairment loss provisions are not allocated to individual loans and the entire portfolio is
included in impaired loans. Accruing loans past due 90 days or more comprise loans past due 90 days where no impairment
loss is expected.
● Customer loans: Growth in UK PBB mortgages, primarily through intermediary channels, and Private Banking mortgage growth were partially offset by a Commercial Banking reduction in exposures with lower returns.
● Lower REIL, provisions and related credit metrics across all core franchises was due to improved asset-quality, with further reductions in Capital Resolution due to disposal activity.
● Loan impairment losses and write-offs in the first half of 2017 were £152 million and £732 million respectively, of which £105 million and £226 million related to Personal unsecured portfolio. There were also write-offs of £132 million in the transport and storage sector, predominantly relating to shipping.
Appendix 1 Capital and risk management
Credit risk: Balance sheet analysis (continued)
REIL and provisions: segmental analysis
The tables below show movements in risk elements in lending (REIL) and impairment provisions.
Ulster Central 30 June 31 December
UK Bank Commercial Private RBS NatWest Capital items 2017 2016
REIL PBB RoI Banking Banking International Markets Resolution W&G & other Total Total
£m £m £m £m £m £m £m £m £m £m £m
At beginning of the reporting period 1,992 3,513 1,946 105 109 - 2,264 380 1 10,310 12,157
Currency translation and other adjustments - 89 (2) - 5 - (47) - 1 46 1,013
Additions 547 288 447 23 25 - 93 98 14 1,535 5,306
Transfers between REIL and potential problem loans (39) - 8 (17) - - - (11) - (59) (166)
Transfer to performing book (128) (105) (119) - (10) - - (28) (1) (391) (960)
Repayments and disposals (263) (241) (445) (25) (22) - (359) (45) (13) (1,413) (3,345)
Amounts written-off (264) (45) (212) (2) (1) - (160) (47) (1) (732) (3,695)
At end of the reporting period 1,845 3,499 1,623 84 106 - 1,791 347 1 9,296 10,310
Provisions
At beginning of the reporting period 1,292 1,200 845 31 38 1 802 245 1 4,455 7,139
Inter segment transfers 4 - (3) - - - 3 (4) - - -
Currency translation and other adjustments (1) 18 (7) - 1 - (8) 1 - 4 480
Amounts written-off (264) (45) (212) (2) (1) - (160) (47) (1) (732) (3,697)
Recoveries of amounts previously written-off 85 7 10 - - - 6 4 - 112 109
Charges/(releases) to income statement 72 (11) 94 7 5 1 (42) 25 1 152 537
Unwind of discount (17) (12) (5) - - - (10) (2) - (46) (113)
At end of the reporting period 1,171 1,157 722 36 43 2 591 222 1 3,945 4,455
Appendix 1 Capital and risk management
Credit risk: Balance sheet analysis (continued)
Loans, provisions and related credit metrics: sector analysis
The tables below show gross loans and advances to banks and customers (excluding reverse repos) and related credit metrics
by sector and geography based on the location of lending office.
Credit metrics
REIL
as a % of Provisions Provisions Impairment
Gross gross as a % as a % of losses/ Amounts
loans REIL Provisions loans of REIL gross loans (releases) written-off
30 June 2017 £m £m £m % % % £m £m
Central and local government 5,097 1 - - - - - -
Finance 33,154 62 47 0.2 76 0.1 - 3
Personal - mortgages (1) 159,976 4,121 1,023 2.6 25 0.6 (14) 21
- unsecured 14,132 1,000 822 7.1 82 5.8 105 226
Property 34,657 1,243 399 3.6 32 1.2 (12) 83
Construction 4,168 240 130 5.8 54 3.1 9 16
of which: commercial real estate 26,252 1,208 413 4.6 34 1.6 (12) 85
Manufacturing 9,291 172 96 1.9 56 1.0 18 12
Finance leases and
instalment credit 12,667 129 80 1.0 62 0.6 9 9
Retail, wholesale and
repairs 11,960 226 153 1.9 68 1.3 29 59
Transport and storage 4,866 967 254 19.9 26 5.2 (17) 132
Health, education and
leisure 11,266 315 118 2.8 37 1.0 20 31
Hotels and restaurants 6,068 186 80 3.1 43 1.3 3 31
Utilities 3,995 72 36 1.8 50 0.9 (10) 5
Other 18,707 562 306 3.0 54 1.6 13 104
Latent - - 401 - - - (1) -
Total customers 330,004 9,296 3,945 2.8 42 1.2 152 732
Of which:
UK
Personal - mortgages 144,063 946 149 0.7 16 0.1 (23) 11
- unsecured 13,735 953 778
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