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REG - Royal Bk Scot.Grp. - Half Yearly Report - Part 2 <Origin Href="QuoteRef">RBS.L</Origin> - Part 1

RNS Number : 9699N
Royal Bank of Scotland Group PLC
01 August 2014

Condensed consolidated income statement

for the period ended 30 June 2014


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








Interest receivable

7,621

8,560


3,821

3,800

4,281

Interest payable

(2,128)

(3,123)


(1,023)

(1,105)

(1,514)








Net interest income

5,493

5,437


2,798

2,695

2,767








Fees and commissions receivable

2,605

2,708


1,314

1,291

1,392

Fees and commissions payable

(487)

(460)


(251)

(236)

(250)

Income from trading activities

1,493

2,064


541

952

949

Gain on redemption of own debt

20

191


-

20

242

Other operating income

1,036

1,332


345

691

720








Non-interest income

4,667

5,835


1,949

2,718

3,053








Total income

10,160

11,272


4,747

5,413

5,820








Staff costs

(3,536)

(3,727)


(1,845)

(1,691)

(1,840)

Premises and equipment

(1,275)

(1,104)


(622)

(653)

(548)

Other administrative expenses

(1,662)

(2,181)


(951)

(711)

(1,418)

Depreciation and amortisation

(554)

(736)


(282)

(272)

(349)

Write-down of goodwill and other intangible assets

(212)

-


(130)

(82)

-








Operating expenses

(7,239)

(7,748)


(3,830)

(3,409)

(4,155)








Profit before impairment losses

2,921

3,524


917

2,004

1,665

Impairment (losses)/recoveries

(269)

(2,150)


93

(362)

(1,117)








Operating profit before tax

2,652

1,374


1,010

1,642

548

Tax charge

(733)

(678)


(371)

(362)

(328)








Profit from continuing operations

1,919

696


639

1,280

220

Profit from discontinued operations, net of tax

35

138


26

9

9








Profit for the period

1,954

834


665

1,289

229

Non-controlling interests

(42)

(117)


(23)

(19)

14

Preference share and other dividends

(487)

(182)


(412)

(75)

(101)








Profit attributable to ordinary and







B shareholders

1,425

535


230

1,195

142








Earnings/(loss) per ordinary and equivalent







B share (EPS)







Basic EPS from continuing and discontinued operations

12.7p

-


2.0p

-

-

Basic EPS from continuing operations

12.5p

-


1.9p

-

-

Adjusted EPS from continuing operations

12.1p

(0.5p)


4.3p

7.8p

(1.8p)

Notes:

(1)

A reconciliation between the statutory income statement above and the non-statutory income statement on page 12 is given in Appendix 2 to this announcement.

(2)

Basic EPS for the half year and quarter ended 30 June 2013 have been restated to reflect the terms of the dividend access share (see Note 9 on page 88).

(3)

Diluted EPS in the half year ended 30 June 2014 and the quarter ended 30 June 2014 were 0.1p lower than basic EPS.


Condensed consolidated statement of comprehensive income

for the period ended 30 June 2014


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








Profit for the period

1,954

834


665

1,289

229








Items that qualify for reclassification







Available-for-sale financial assets

529

(733)


265

264

(1,009)

Cash flow hedges

248

(1,536)


(47)

295

(1,502)

Currency translation

(733)

1,310


(598)

(135)

113

Tax

(160)

726


(72)

(88)

678








Other comprehensive (loss)/income after tax

(116)

(233)


(452)

336

(1,720)








Total comprehensive income/(loss) for the period

1,838

601


213

1,625

(1,491)








Total comprehensive income/(loss) is







attributable to:







Non-controlling interests

30

134


6

24

(15)

Preference shareholders

140

152


75

65

81

Paid-in equity holders

27

30


17

10

20

Dividend access share

320

-


320

-

-

Ordinary and B shareholders

1,321

285


(205)

1,526

(1,577)









1,838

601


213

1,625

(1,491)

Key points

The movement in available-for-sale financial assets during both the half year and quarter reflects unrealised gains predominately arising on Spanish and US bonds, partially offset by realised gains on high quality UK, Dutch and German sovereign bonds.



Cash flow hedging gains in H1 largely result from decreases in Sterling, Euro and US dollar swap rates in the main durations of the underlying portfolio.



Currency translation losses during the half year and quarter are principally due to the strengthening of Sterling against the US dollar and, in the quarter, the Euro.


Condensed consolidated balance sheet

at 30 June 2014


30 June

31 March

31 December

2014

2014

2013


m

m

m





Assets




Cash and balances at central banks

68,670

69,647

82,659

Net loans and advances to banks

28,904

28,302

27,555

Reverse repurchase agreements and stock borrowing

28,163

26,470

26,516

Loans and advances to banks

57,067

54,772

54,071

Net loans and advances to customers

385,554

390,780

390,825

Reverse repurchase agreements and stock borrowing

53,542

51,743

49,897

Loans and advances to customers

439,096

442,523

440,722

Debt securities

112,794

120,737

113,599

Equity shares

7,834

9,761

8,811

Settlement balances

19,682

16,900

5,591

Derivatives

274,906

277,294

288,039

Intangible assets

12,173

12,428

12,368

Property, plant and equipment

7,115

7,437

7,909

Deferred tax

3,107

3,289

3,478

Prepayments, accrued income and other assets

7,418

7,077

7,614

Assets of disposal groups

1,246

1,905

3,017





Total assets

1,011,108

1,023,770

1,027,878





Liabilities




Bank deposits

39,179

35,371

35,329

Repurchase agreements and stock lending

31,722

31,691

28,650

Deposits by banks

70,901

67,062

63,979

Customer deposits

401,226

401,276

414,396

Repurchase agreements and stock lending

51,540

57,085

56,484

Customer accounts

452,766

458,361

470,880

Debt securities in issue

59,087

61,755

67,819

Settlement balances

15,128

17,175

5,313

Short positions

39,019

37,850

28,022

Derivatives

270,087

274,506

285,526

Accruals, deferred income and other liabilities

14,876

15,336

16,017

Retirement benefit liabilities

2,742

2,829

3,210

Deferred tax

605

583

507

Subordinated liabilities

24,809

24,139

24,012

Liabilities of disposal groups

125

3,238

3,378





Total liabilities

950,145

962,834

968,663





Equity




Non-controlling interests

618

612

473

Owners' equity*




Called up share capital

6,811

6,752

6,714

Reserves

53,534

53,572

52,028





Total equity

60,963

60,936

59,215





Total liabilities and equity

1,011,108

1,023,770

1,027,878





* Owners' equity attributable to:




Ordinary and B shareholders

55,053

55,032

53,450

Other equity owners

5,292

5,292

5,292






60,345

60,324

58,742


Average balance sheet


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

2014

2013


2014

2014


%

%


%

%







Average yields, spreads and margins of the






banking business






Gross yield on interest-earning assets of banking business

3.03

3.10


3.05

3.01

Cost of interest-bearing liabilities of banking business

(1.18)

(1.46)


(1.16)

(1.21)







Interest spread of banking business

1.85

1.64


1.89

1.80

Benefit from interest-free funds

0.32

0.33


0.33

0.32







Net interest margin of banking business

2.17

1.97


2.22

2.12







Average interest rates






Base rate

0.50

0.50


0.50

0.50







London inter-bank three month offered rates






- Sterling

0.53

0.51


0.53

0.52

- Eurodollar

0.23

0.28


0.23

0.23

- Euro

0.30

0.21


0.30

0.30



Average balance sheet


Half year ended


Half year ended


30 June 2014


30 June 2013


Average




Average




balance

Interest

Rate


balance

Interest

Rate


m

m

%


m

m

%









Assets








Loans and advances to banks

69,097

178

0.52


74,631

222

0.60

Loans and advances to customers

382,326

7,061

3.72


406,534

7,640

3.79

Debt securities

55,845

383

1.38


75,129

700

1.88









Interest-earning assets








- banking business (1,2)

507,268

7,622

3.03


556,294

8,562

3.10

- trading business (3)

176,200




232,773











Non-interest earning assets

351,329




521,217











Total assets

1,034,797




1,310,284











Memo: Funded assets

745,611




877,487











Liabilities








Deposits by banks

16,877

92

1.10


26,244

218

1.68

Customer accounts

302,157

987

0.66


338,938

1,577

0.94

Debt securities in issue

43,954

586

2.69


61,136

738

2.43

Subordinated liabilities

23,831

432

3.66


24,939

416

3.36

Internal funding of trading business

(20,254)

57

(0.57)


(18,266)

178

(1.97)









Interest-bearing liabilities








- banking business (1,4,5)

366,565

2,154

1.18


432,991

3,127

1.46

- trading business (3)

185,308




236,675











Non-interest-bearing liabilities








- demand deposits

81,316




76,820



- other liabilities

341,458




493,938



Owners' equity (6)

60,150




69,860











Total liabilities and owners' equity

1,034,797




1,310,284



Notes:

(1)

Interest receivable has been increased by 1 million (H1 2013 - 2 million) and interest payable has been increased by 29 million (H1 2013 - 40 million) in respect of interest on financial assets and liabilities designated as at fair value through profit or loss. Related interest-earning assets and interest-bearing liabilities have also been adjusted.

(2)

Interest income includes amounts (unwind of discount) recognised on impaired loans and receivables. The average balances of such loans are included in average loans and advances to banks and loans and advances to customers.

(3)

Interest receivable and interest payable on trading assets and liabilities are included in income from trading activities.

(4)

Interest payable has been decreased by 3 million (H1 2013 - 5 million) to exclude RFS Holdings minority interest. Related interest-bearing liabilities have also been adjusted.

(5)

Interest payable has been decreased by nil (H1 2013 - 31 million) in respect of non-recurring adjustments.

(6)

Including equity attributable to ordinary and B shareholders of 53,931 million (H1 2013 - 63,261 million).



Average balance sheet


Quarter ended


Quarter ended


30 June 2014


31 March 2014


Average




Average




balance

Interest

Rate


balance

Interest

Rate


m

m

%


m

m

%









Assets








Loans and advances to banks

66,047

89

0.54


72,181

89

0.50

Loans and advances to customers

380,772

3,544

3.73


383,898

3,517

3.72

Debt securities

55,528

189

1.37


56,165

194

1.40









Interest-earning assets








- banking business (1,2,3)

502,347

3,822

3.05


512,244

3,800

3.01

- trading business (4)

175,066




177,347











Non-interest earning assets

358,106




344,476











Total assets

1,035,519




1,034,067











Memo: funded assets

747,798




743,399











Liabilities








Deposits by banks

16,985

41

0.97


16,768

51

1.23

Customer accounts

298,170

472

0.63


306,189

515

0.68

Debt securities in issue

42,720

284

2.67


45,202

302

2.71

Subordinated liabilities

24,342

220

3.63


23,314

212

3.69

Internal funding of trading business

(22,224)

21

(0.38)


(18,262)

36

(0.80)









Interest-bearing liabilities








- banking business (1,2)

359,993

1,038

1.16


373,211

1,116

1.21

- trading business (4)

184,529




186,096











Non-interest-bearing liabilities








- demand deposits

82,213




80,409



- other liabilities

348,434




334,403



Owners' equity (5)

60,350




59,948











Total liabilities and owners' equity

1,035,519




1,034,067



Notes:

(1)

Interest receivable has been increased by nil (Q1 2014 - 1 million) and interest payable has been increased by 14 million (Q1 2014 - 15 million) to record interest on financial assets and liabilities designated as at fair value through profit or loss. Related interest-earning assets and interest-bearing liabilities have also been adjusted.

(2)

Interest receivable has been increased by 1 million (Q1 2014 - 1 million decrease) and interest payable has been increased by 1 million (Q1 2014 - 4 million decrease) to exclude RFS Holdings minority interest. Related interest-earning assets and interest-bearing liabilities have also been adjusted.

(3)

Interest income includes amounts (unwind of discount) recognised on impaired loans and receivables. The average balances of such loans are included in average loans and advances to banks and loans and advances to customers.

(4)

Interest receivable and interest payable on trading assets and liabilities are included in income from trading activities.

(5)

Including equity attributable to ordinary and B shareholders of 54,425 million (Q1 2014 - 53,436 million).


Condensed consolidated statement of changes in equity

for the period ended 30 June 2014


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013

m

m


m

m

m








Called-up share capital







At beginning of period

6,714

6,582


6,752

6,714

6,619

Ordinary shares issued

97

50


59

38

13








At end of period

6,811

6,632


6,811

6,752

6,632








Paid-in equity







At beginning and end of period

979

979


979

979

979








Share premium account







At beginning of period

24,667

24,361


24,760

24,667

24,455

Ordinary shares issued

218

122


125

93

28








At end of period

24,885

24,483


24,885

24,760

24,483








Merger reserve







At beginning and end of period

13,222

13,222


13,222

13,222

13,222








Available-for-sale reserve







At beginning of period

(308)

(346)


(62)

(308)

(10)

Unrealised gains/(losses)

844

14


411

433

(568)

Realised gains

(366)

(605)


(148)

(218)

(441)

Tax

(68)

333


(63)

(5)

305

Recycled to profit or loss on disposal of businesses (1)

36

(110)


-

36

-








At end of period

138

(714)


138

(62)

(714)








Cash flow hedging reserve







At beginning of period

(84)

1,666


141

(84)

1,635

Amount recognised in equity

968

(859)


315

653

(1,118)

Amount transferred from equity to earnings

(720)

(677)


(362)

(358)

(384)

Tax

(70)

361


-

(70)

358








At end of period

94

491


94

141

491









Foreign exchange reserve







At beginning of period

3,691

3,908


3,551

3,691

5,072

Retranslation of net assets

(872)

1,430


(702)

(170)

44

Foreign currency gains on hedges of net assets

155

(131)


123

32

70

Tax

(11)

(3)


(9)

(2)

15

Recycled to profit or loss on disposal of businesses

-

(3)


-

-

-








At end of period

2,963

5,201


2,963

3,551

5,201









Capital redemption reserve







At beginning and end of period

9,131

9,131


9,131

9,131

9,131









Contingent capital reserve







At beginning and end of period

-

(1,208)


-

-

(1,208)

For the notes to this table refer the following page.



Condensed consolidated statement of changes in equity

for the period ended 30 June 2014









Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








Retained earnings







At beginning of period

867

10,596


1,986

867

10,949

Profit attributable to ordinary and B







shareholders and other equity owners







- continuing operations

1,895

607


627

1,268

241

- discontinued operations

17

110


15

2

2

Equity preference dividends paid

(140)

(152)


(75)

(65)

(81)

Dividend Access Share dividend

(320)

-


(320)

-

-

Paid-in equity dividends paid, net of tax

(27)

(30)


(17)

(10)

(20)

Loss on disposal of own shares held

-

(18)


-

-

(18)

Shares released for employee benefits

(41)

(1)


(5)

(36)

(1)

Share-based payments







- gross

8

(4)


47

(39)

33

- tax

(1)

(3)


-

(1)

-








At end of period

2,258

11,105


2,258

1,986

11,105








Own shares held







At beginning of period

(137)

(213)


(136)

(137)

(211)

Disposal of own shares

1

73


-

1

71

Shares released for employee benefits

-

1


-

-

1








At end of period

(136)

(139)


(136)

(136)

(139)








Owners' equity at end of period

60,345

69,183


60,345

60,324

69,183








Non-controlling interests







At beginning of period

473

1,770


612

473

532

Currency translation adjustments and other movements

(16)

14


(19)

3

(1)

Profit/(loss) attributable to non-controlling interests







- continuing operations

24

89


12

12

(21)

- discontinued operations

18

28


11

7

7

Movements in available-for-sale securities







- unrealised (losses)/gains

(2)

9


(1)

(1)

-

- realised losses

6

-


3

3

-

- tax

-

(1)


-

-

-

- recycled to profit or loss on disposal of discontinued







operations (2)

-

(5)


-

-

-

Equity raised

115

-


-

115

-

Equity withdrawn and disposals

-

(1,429)


-

-

(42)








At end of period

618

475


618

612

475








Total equity at end of period

60,963

69,658


60,963

60,936

69,658

Notes:

(1)

Net of tax - 11 million (Q1 2014 - 11 million; Q2 2013 - 35 million).

(2)

Net of tax - 1 million in H1 2013.

For an explanation of the movements in the available-for-sale, cash flow hedging and foreign exchange reserves refer to page 70.


Condensed consolidated cash flow statement

for the period ended 30 June 2014


Half year ended


30 June

30 June


2014

2013


m

m




Operating activities



Operating profit before tax on continuing operations

2,652

1,374

Operating profit before tax on discontinued operations

40

161

Adjustments for non-cash items

(897)

(7,378)




Net cash inflow/(outflow) from trading activities

1,795

(5,843)

Changes in operating assets and liabilities

(7,634)

431




Net cash flows from operating activities before tax

(5,839)

(5,412)

Income taxes received/(paid)

41

(260)




Net cash flows from operating activities

(5,798)

(5,672)




Net cash flows from investing activities

(641)

12,293




Net cash flows from financing activities

921

(1,408)




Effects of exchange rate changes on cash and cash equivalents

(2,391)

4,948




Net (decrease)/increase in cash and cash equivalents

(7,909)

10,161

Cash and cash equivalents at beginning of period

121,177

132,841




Cash and cash equivalents at end of period

113,268

143,002


Notes

1. Basis of preparation

The Group's condensed consolidated financial statements have been prepared in accordance with the Disclosure Rules and Transparency Rules of the Financial Conduct Authority and IAS 34 'Interim Financial Reporting'.They should be read in conjunction with the Group's 2013 Annual Report and Accounts which were prepared in accordance with International Financial Reporting Standards issued by the International Accounting Standards Board (IASB) and interpretations issued by the IFRS Interpretations Committee of the IASB as adopted by the European Union (EU) (together IFRS).

From 13 March 2013, Direct Line Group (DLG) was classified as an associated undertaking and at 31 December 2013 the Group's interest in DLG was transferred to disposal groups. The Group disposed of its remaining interest in DLG in February 2014.

The Group's 2014 condensed consolidated financial statements have been prepared in compliance with the British Bankers' Association Code for Financial Reporting Disclosure published in September 2010.

Going concern

The Group's business activities and financial position, and the factors likely to affect its future development and performance are discussed on pages 12 to 131. Its objectives and policies in managing the financial risks to which it is exposed and its regulatory capital resources, liquidity and funding management are discussed in the Capital and risk management appendix. A summary of the risk factors which could materially affect the Group's future results are described on pages 135 to 137.

Having reviewed the Group's forecasts, projections and other relevant evidence, the directors have a reasonable expectation that the Group will continue in operational existence for the foreseeable future. Accordingly, the results for the half year ended 30 June 2014 have been prepared on a going concern basis.


2. Accounting policies

There have been no significant changes to the Group's principal accounting policies as set out on pages 377 to 389 of the 2013 Annual Report and Accounts apart from the adoption of new and revised IFRSs that are effective from 1 January 2014:

'Offsetting Financial Assets and Financial Liabilities (Amendments to IAS 32)' adds application guidance to IAS 32 to address inconsistencies identified in the application of the standard's criteria for offsetting financial assets and financial liabilities.

'Investment Entities (amendments to IFRS 10, IFRS 12 and IAS 27)' applies to investment entities; such entities should account for their subsidiaries (other than those that provide services related to the entity's investment activities) at fair value through profit or loss.

IFRIC 21 'Levies' provides guidance on accounting for levies payable to public authorities if certain conditions are met on a particular date.

IAS 36 'Recoverable Amount Disclosures for Non-Financial Assets (Amendments to IAS 36)' aligns IAS 36's disclosure requirements about recoverable amounts with IASB's original intentions.



Notes

2. Accounting policies (continued)

IAS 39 'Novation of Derivatives and Continuation of Hedge Accounting (Amendments to IAS 39)' provides relief from discontinuing hedge accounting on novation of a derivative designated as a hedging instrument.

The implementation of these requirements has not had a material effect on the Group's financial statements.

Critical accounting policies and key sources of estimation uncertainty

The reported results of the Group are sensitive to the accounting policies, assumptions and estimates that underlie the preparation of its financial statements. The judgements and assumptions that are considered to be the most important to the portrayal of the Group's financial condition are those relating to pensions; goodwill; provisions for liabilities; deferred tax; loan impairment provisions and fair value of financial instruments. These critical accounting policies and judgments are described on pages 386 to 389 of the Group's 2013 Annual Report and Accounts.

Recent developments in IFRS

In July 2014 the IASB published IFRS 9 'Financial Instruments'. IFRS 9 replaces the current financial instruments standard IAS 39, setting out new accounting requirements in a number of areas. First, there are revisions to the classification and measurement of financial instruments. There are new restrictions on the ability to account for financial assets at amortised cost and a prohibition on the bifurcation of embedded derivatives from financial assets. Accounting for financial liabilities is largely unchanged except for the treatment of changes in the fair value of liabilities designated as at fair value through profit or loss attributable to own credit risk; these are recognised in other comprehensive income. Secondly, there are amended requirements for hedge accounting designed to align the accounting more closely to the risk management framework and remove or simplify some of the rule-based requirements of IAS 39. The basic mechanics of hedge accounting: fair value, cash flow and net investment hedges are retained. Finally, there is a new approach to credit impairment provisions moving from IAS 39's incurred loss model to an expected loss model. An expected loss model will result in the recognition of credit impairment losses earlier than an incurred loss model. IFRS 9 is effective for periods beginning on or after 1 January 2018.

IFRS 9 makes major and fundamental changes to accounting for financial instruments. The Group is continuing its assessment of its effect on the Group's financial statements.

The IASB also published:

in January 2014 IFRS 14 'Regulatory Deferral Accounts' which permits costs that can be deferred in the presentation of regulatory accounts to be deferred also in accordance with IFRS.



in May 2014 IFRS 15 'Revenue from Contracts with Customers' effective from 1 January 2017 replacing IAS 11 'Construction Contracts', IAS 18 'Revenue' and several Interpretations. Contracts are bundled or unbundled into distinct performance obligations with revenue recognised as the obligations are met.



in May 2014 'Accounting for Acquisitions of interests in Joint Operations', an amendment to IFRS 11 'Joint Arrangements' to clarify that the donor of assets and liabilities to a joint operation should hold its continuing interest in them at the lower of cost and recoverable amount.



in May 2014 'Clarification of Acceptable Methods of Depreciation and Amortisation' amending IAS 16 'Property, Plant and Equipment and IAS 38 'Intangible Assets' to require any policy less prudent than straight line to be justified.

The Group is reviewing these requirements to determine their effect, if any, on its financial reporting.



Notes


3. Analysis of income, expenses and impairment losses













Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June


2014

2013


2014

2014

2013


m

m


m

m

m








Loans and advances to customers

7,061

7,640


3,543

3,518

3,809

Loans and advances to banks

178

222


89

89

114

Debt securities

382

698


189

193

358








Interest receivable

7,621

8,560


3,821

3,800

4,281








Customer accounts

987

1,577


471

516

740

Deposits by banks

95

223


41

54

107

Debt securities in issue

557

698


270

287

345

Subordinated liabilities

432

447


220

212

225

Internal funding of trading businesses

57

178


21

36

97








Interest payable

2,128

3,123


1,023

1,105

1,514








Net interest income

5,493

5,437


2,798

2,695

2,767








Fees and commissions receivable







- payment services

647

688


325

322

355

- credit and debit card fees

500

529


245

255

275

- lending (credit facilities)

703

698


371

332

345

- brokerage

207

252


102

105

143

- investment management

206

210


100

106

97

- trade finance

138

153


71

67

75

- other

204

178


100

104

102









2,605

2,708


1,314

1,291

1,392

Fees and commissions payable

(487)

(460)


(251)

(236)

(250)








Net fees and commissions

2,118

2,248


1,063

1,055

1,142








Foreign exchange

420

450


202

218

255

Interest rate

672

402


424

248

203

Credit

397

880


41

356

328

Own credit adjustments

11

175


(84)

95

76

Other

(7)

157


(42)

35

87








Income from trading activities

1,493

2,064


541

952

949








Gain on redemption of own debt

20

191


-

20

242








Operating lease and other rental income

178

256


87

91

118

Own credit adjustments

(62)

201


(106)

44

51

Other changes in the fair value of financial assets







and liabilities designated as at fair value through







profit or loss and related derivatives

29

29


9

20

17

Changes in fair value of investment properties

(43)

(16)


(31)

(12)

(7)

Profit on sale of:







- securities

343

572


132

211

419

- property, plant and equipment

40

23


16

24

5

- subsidiaries, networks and associates

363

18


171

192

24

Dividend income

30

35


17

13

21

Share of results of associates

55

204


28

27

27

Other income

103

10


22

81

45








Other operating income

1,036

1,332


345

691

720



Notes

3. Analysis of income, expenses and impairment losses(continued)


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








Total non-interest income

4,667

5,835


1,949

2,718

3,053








Total income

10,160

11,272


4,747

5,413

5,820








Staff costs

(3,536)

(3,727)


(1,845)

(1,691)

(1,840)

Premises and equipment

(1,275)

(1,104)


(622)

(653)

(548)

Other (1)

(1,662)

(2,181)


(951)

(711)

(1,418)








Administrative expenses

(6,473)

(7,012)


(3,418)

(3,055)

(3,806)

Depreciation and amortisation

(554)

(736)


(282)

(272)

(349)

Write down of goodwill

(130)

-


(130)

-

-

Write down of other intangible assets

(82)

-


-

(82)

-








Operating expenses

(7,239)

(7,748)


(3,830)

(3,409)

(4,155)








Loan impairment losses/(recoveries)

271

2,161


(89)

360

1,125

Securities

(2)

(11)


(4)

2

(8)








Impairment losses/(recoveries)

269

2,150


(93)

362

1,117

Note:

(1)

Includes Payment Protection Insurance costs, Interest Rate Hedging Products redress and related costs and regulatory and legal actions costs - see below for further details.

Payment Protection Insurance (PPI)

An additional charge of 150 million has been recognised for PPI in Q2 2014 (Q1 2014 - nil; Q2 2013 - 185 million) as a result of higher customer response rates and higher average redress costs. The cumulative charge in respect of PPI is 3.2 billion, of which 2.6 billion (82%) in redress and expenses had been utilised by 30 June 2014. Of the 3.2 billion cumulative charge, 2.9 billion relates to redress and 0.3 billion to administrative expenses.









Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








At beginning of period

926

895


708

926

705

Charge to income statement

150

185


150

-

185

Utilisations

(490)

(376)


(272)

(218)

(186)








At end of period

586

704


586

708

704

The remaining provision provides coverage for approximately seven months for redress and administrative expenses, based on the current average monthly utilisation.



Notes

3. Analysis of income, expenses and impairment losses (continued)

The table below shows the sensitivity of the provision to changes in the principal assumptions (all other assumptions remaining the same).




Sensitivity


Actual to date

Current

assumption

Change in

assumption

Consequential

change in

provision

Assumption

%

m






Past business review take up rate

47%

52%

+/-5

+/-56

Uphold rate (1)

89%

88%

+/-5

+/-17

Average redress

1,741

1,722

+/-5

+/-15

Note:

(1)

Uphold rate excludes claims where no PPI policy was held.

Interest that will be payable on successful complaints has been included in the provision as has the estimated cost to the Group of administering the redress process. The Group expects the majority of the cash outflows associated with this provision to have occurred by the end of 2014. There are uncertainties as to the eventual cost of redress which will depend on actual complaint volumes, take up and uphold rates and average redress costs. Assumptions relating to these are inherently uncertain and the ultimate financial impact may be different than the amount provided. The Group will continue to monitor the position closely and refresh its assumptions.

Interest Rate Hedging Products (IRHP) redress and related costs

Following an industry-wide review conducted in conjunction with the Financial Services Authority (now being dealt with by the Financial Conduct Authority (FCA)), the Group agreed to provide redress to customers in relation to certain interest rate hedging products sold to small and medium-sized businesses classified as retail clients under FSA rules. An additional charge of 100 million has been recognised in Q2 2014 (Q1 2014 and Q2 2013 - nil), principally reflecting the marginal increase in our redress experience compared to expectations. We have now agreed outcomes with the independent reviewer relating to over 95% of cases. A cumulative charge of 1.4 billion has been recognised, of which 1.1 billion relates to redress and 0.3 billion relates to administrative expenses.


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








At beginning of period

1,077

676


878

1,077

702

Charge to income statement

100

50


100

-

-

Utilisations

(417)

(56)


(218)

(199)

(32)








At end of period

760

670


760

878

670



Notes

3. Analysis of income, expenses and impairment losses (continued)

The Group is progressing with its review of sales of IRHP and providing basic redress to all customers who are entitled to it. Customers may also be entitled to be compensated for any consequential losses they may have suffered. The Group is not able to measure reliably any liability it may have and has accordingly not made any provision. Customers will receive redress monies without having to wait for the assessment of any additional consequential loss claims which are outside the allowance for such claims included in the 8% interest on redress due.

The Group continues to monitor the level of provision given the uncertainties over the number of transactions that will qualify for redress and the nature and cost of that redress.

Regulatory and legal actions

The Group is party to certain legal proceedings and regulatory investigations and continues to co-operate with a number of regulators. All such matters are periodically reassessed with the assistance of external professional advisers, where appropriate, to determine the likelihood of the Group incurring a liability and to evaluate the extent to which a reliable estimate of any liability can be made. No additional charge has been booked in 2014 (Q2 2013 - 385 million). A charge of 1,910 million in Q4 2013 was primarily in respect of matters related to mortgage-backed securities and securities related litigation following recent third party litigation settlements and regulatory decisions.


4. Pensions

Pension costs for the half year ended 30 June 2014 amounted to 281 million (H1 2013 - 297 million; Q2 2014 - 138 million; Q1 2014 - 143 million and Q2 2013 - 149 million). Defined benefit schemes' charges are based on the actuarially determined pension cost rates at 31 December 2013.

In May 2014, the triennial funding valuation of The Royal Bank of Scotland Group Pension Fund was agreed which showed that the value of the liabilities exceeded the value of assets by 5.6 billion at 31 March 2013, a ratio of 82%. To eliminate this deficit, RBS will pay annual contributions of 650 million from 2014 to 2016 and 450 million (indexed in line with inflation) from 2017 to 2023. These contributions are in addition to regular annual contributions of approximately 270 million in respect of the ongoing accrual of benefits as well as contributions to meet the expenses of running the scheme.


Notes

5. Loan impairment provisions and REIL

Loan impairments

Operating profit is stated after charging loan impairment losses of 271 million (H1 2013 - 2,161 million). The balance sheet loan impairment provisions decreased in the half year ended 30 June 2014 from 25,216 million to 22,446 million and the movements thereon were:


Half year ended


30 June 2014


30 June 2013


RBS




RBS excl.



excl. RCR

RCR

Total

Non-Core

Non-Core

Total


m

m

m


m

m

m









At beginning of period (1)

8,716

16,500

25,216


10,062

11,188

21,250

Currency translation and other adjustments

(118)

(395)

(513)


207

341

548

Amounts written-off

(868)

(1,619)

(2,487)


(1,155)

(968)

(2,123)

Recoveries of amounts previously written-off

84

14

98


90

31

121

Charge to income statement








- continuing operations

290

(19)

271


1,258

903

2,161

Unwind of discount (recognised in interest income)

(63)

(76)

(139)


(104)

(100)

(204)









At end of period

8,041

14,405

22,446


10,358

11,395

21,753


Quarter ended


30 June 2014


31 March 2014


30 June 2013


RBS




RBS




RBS excl.

Non-


excl. RCR

RCR

Total

excl. RCR

RCR

Total

Non-Core

Core

Total


m

m

m


m

m

m


m

m

m













At beginning of period (1)

8,516

15,719

24,235


8,716

16,500

25,216


10,266

11,228

21,494

Currency translation and other












adjustments

(75)

(333)

(408)


(43)

(62)

(105)


71

75

146

Amounts written-off

(447)

(827)

(1,274)


(421)

(792)

(1,213)


(626)

(341)

(967)

Recoveries of amounts previously












written-off

43

3

46


41

11

52


41

15

56

Charge to income statement












- continuing operations

36

(125)

(89)


254

106

360


659

466

1,125

Unwind of discount












(recognised in interest income)

(32)

(32)

(64)

(31)

(44)

(75)


(53)

(48)

(101)













At end of period

8,041

14,405

22,446


8,516

15,719

24,235


10,358

11,395

21,753

Note:

(1)

As a result of the creation of RCR on 1 January 2014, 855 million of provisions were transferred from Non-Core to the original donating divisions and 16,500 million of provisions were transferred to RCR, 12,984 million from Non-Core and 3,516 million from other divisions.

Provisions at 30 June 2014 include 50 million in respect of loans and advances to banks (31 March 2014 - 62 million; 31 December 2013 - 63 million; 30 June 2013 - 83 million).



Notes

5. Loan impairment provisions and REIL (continued)

Risk elements in lending

Risk elements in lending (REIL) comprises impaired loans and accruing loans past due 90 days or more as to principal or interest. Impaired loans are all loans (including loans subject to forbearance) for which an impairment provision has been established; for collectively assessed loans, impairment loss provisions are not allocated to individual loans and the entire portfolio is included in impaired loans. Accruing loans past due 90 days or more comprise loans past due 90 days where no impairment loss is expected and those awaiting individual assessment. A latent provision is established for the latter.

REIL decreased by 5,311 million in the half year ended 30 June 2014 to 34,081 million and the movements thereon were:


Half year ended


30 June 2014


30 June 2013


RBS




RBS excl.



excl. RCR

RCR

Total

Non-Core

Non-Core

Total


m

m

m


m

m

m









At beginning of period (1)

15,276

24,116

39,392


19,766

21,374

41,140

Currency translation and other adjustments

(167)

(658)

(825)


458

642

1,100

Additions

2,273

1,887

4,160


4,878

1,978

6,856

Transfers (2)

(121)

52

(69)


292

(4)

288

Transfer to performing book

(111)

(74)

(185)


(55)

(25)

(80)

Repayments and disposals

(2,629)

(3,276)

(5,905)


(2,858)

(2,140)

(4,998)

Amounts written-off

(868)

(1,619)

(2,487)


(1,155)

(968)

(2,123)









At end of period

13,653

20,428

34,081


21,326

20,857

42,183


Quarter ended


30 June 2014


31 March 2014


30 June 2013


RBS




RBS




RBS excl.



excl. RCR

RCR

Total

excl. RCR

RCR

Total

Non-Core

Non-Core

Total


m

m

m


m

m

m


m

m

m













At beginning of period (1)

14,351

23,002

37,353


15,276

24,116

39,392


20,286

20,756

41,042

Currency translation and












other adjustments

(102)

(560)

(662)


(65)

(98)

(163)


82

114

196

Additions

810

564

1,374


1,463

1,323

2,786


2,781

1,039

3,820

Transfers (2)

(65)

36

(29)


(56)

16

(40)


203

(35)

168

Transfer to performing book

(8)

(71)

(79)


(103)

(3)

(106)


(14)

8

(6)

Repayments and disposals

(886)

(1,716)

(2,602)


(1,743)

(1,560)

(3,303)


(1,386)

(684)

(2,070)

Amounts written-off

(447)

(827)

(1,274)


(421)

(792)

(1,213)


(626)

(341)

(967)













At end of period

13,653

20,428

34,081


14,351

23,002

37,353


21,326

20,857

42,183

Notes:

(1)

As a result of the creation of RCR on 1 January 2014, 1,328 million of REIL were transferred from Non-Core to the original donating divisions and 24,116 million of REIL were transferred to RCR, 17,686 million from Non-Core and 6,430 million from other divisions.

(2)

Represents transfers between REIL and potential problem loans.

Provision coverage of REIL was 66% at 30 June 2014 (31 March 2014 - 65%; 31 December 2013 - 64%; 30 June 2013 - 52%).

Refer to Appendix 1 for analyses of loan impairments and REIL by segment, sector and geographical region.


Notes

6. Tax

The actual tax charge differs from the expected tax charge computed by applying the standard UK corporation tax rate of 21.5% (2013 - 23.25%).


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








Profit before tax

2,652

1,374


1,010

1,642

548








Expected tax charge

(570)

(319)


(217)

(353)

(127)

Losses in year where no deferred tax







asset recognised

(22)

(116)


(9)

(13)

(44)

Foreign profits taxed at other rates

(87)

(120)


(30)

(57)

(32)

Unrecognised timing differences

13

(12)


9

4

(15)

Non-deductible goodwill impairment

(28)

-


(28)

-

-

Items not allowed for tax







- losses on disposals and write-downs

(5)

-


(5)

-

-

- UK bank levy

(30)

(29)


(11)

(19)

(9)

- regulatory and legal actions

-

(90)


-

-

(90)

- employee share schemes

(5)

(14)


(2)

(3)

(7)

- other disallowable items

(64)

(82)


(39)

(25)

(45)

Non-taxable items







- gain on sale of Direct Line Insurance Group

41

-


-

41

-

- other non-taxable items

13

86


(1)

14

31

Taxable foreign exchange movements

4

(2)


3

1

(4)

Losses brought forward and utilised

45

27


9

36

22

Reduction in carrying value of deferred tax asset







in respect of losses in US

(76)

-


(76)

-

-

Adjustments in respect of prior periods

38

(7)


26

12

(8)








Actual tax charge

(733)

(678)


(371)

(362)

(328)

At 30 June 2014, the Group has recognised a deferred tax asset of 3,107 million (31 March 2014 - 3,289 million; 31 December 2013 - 3,478 million) and a deferred tax liability of 605 million (31 March 2014 - 583 million; 31 December 2013 - 507 million). These include amounts recognised in respect of UK trading losses of 2,135 million (31 March 2014 - 2,240 million; 31 December 2013 - 2,411 million). Under UK tax legislation, these UK losses can be carried forward indefinitely to be utilised against profits arising in the future. The Group has considered the carrying value of this asset as at 30 June 2014 and concluded that it is recoverable based on future profit projections.



Notes


7. Profit/(loss) attributable to non-controlling interests













Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








RBS Sempra Commodities JV

-

(2)


-

-

-

RFS Holdings BV Consortium Members

38

113


21

17

-

Direct Line Group

-

19


-

-

-

Other

4

(13)


2

2

(14)








Profit/(loss) attributable to non-controlling interests

42

117


23

19

(14)


8. Dividends

Dividends paid to preference shareholders and paid-in equity holders, and the dividend on the Dividend Access Share are as follows:


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013


2014

2014

2013


m

m


m

m

m








Preference shareholders







Non-cumulative preference shares of US$0.01

105

116


40

65

45

Non-cumulative preference shares of 0.01

34

35


34

-

35

Non-cumulative preference shares of 1

1

1


1

-

1








Paid-in equity holders







Interest on securities classified as equity, net of tax

27

30


17

10

20








Dividend Access Share dividend

320

-


320

-

-









487

182


412

75

101

The Group has resumed payments on all discretionary non-equity capital instruments following the end of the European Commission ban in 2012 for RBS and 2013 for RBS N.V. Future coupons and dividends on hybrid capital instruments will only be paid subject to, and in accordance with, the terms of the relevant instruments.

The Board has decided to continue partially neutralising the Common Equity Tier 1 impact of Group hybrid capital instruments. It is expected that 300 million of new equity will be issued during the course of 2014 to achieve this aim, of which 100 million was issued in May 2014 and a further 51 million in July 2014.

Following approval of the DAS Retirement Agreement by independent shareholders at a General Meeting in June 2014, provision has been made for the DAS retirement initial dividend of 320 million.


Notes

9. Earnings per ordinary and equivalent B share

At a General Meeting on 25 June 2014, the Company's independent shareholders approved an agreement between RBS and Her Majesty's Treasury for the retirement of the Dividend Access Share (the DAS retirement agreement).

Prior to the DAS retirement agreement, the DAS was entitled to a dividend amounting to the greater of 7% of the aggregate issue price of B shares and 250% of the ordinary dividend rate multiplied by the number of B shares issued, less any dividends paid on the B shares and on ordinary shares issued on their conversion. When calculating earnings per share, IFRS requires profit or loss to be allocated to participating equity instruments as if all of the profit or loss for the period had been distributed. Consequently, earnings for all periods presented ending on or before 31 March 2014 are allocated solely to the dividend access share and earnings per ordinary and equivalent B share are nil for all periods. Adjusted earnings per ordinary and equivalent B share excludes the rights of the dividend access share for periods prior to 25 June 2014 and has been calculated on the basis tabulated on the following page.

After the DAS retirement agreement came into effect, once RBS has paid dividends on the DAS totalling 1.5 billion (subject to increases after 1 January 2016), the DAS will lose its preferential dividend rights and will become a single B share. The dividends are payable at the discretion of the directors. The first DAS dividend of 320 million payable within 45 business days of approval of the agreement, has been recognised as a liability at 30 June 2014. Unpaid DAS dividends will be subject to an increase of 5% per annum from 1 January 2016 and an increase of 10% per annum from 1 January 2021.

These changes to the DAS agreement have re-characterised the DAS such that it is no longer a participating share; it is only entitled to total dividends of 1.5 billion, subject to increases after 1 January 2016. Consequently earnings per share for periods ended after 25 June 2014 only reflect DAS dividends recognised before the end of a reporting period; this amounted to 320 million in respect of the half year and quarter ended 30 June 2014. Dividends can be paid on ordinary and B shares only once the total remaining amount of retirement dividend of 1,180 million, subject to increases as above, has been paid.



Notes

9. Earnings per ordinary and equivalent B share (continued)


Half year ended


Quarter ended


30 June

30 June


30 June

31 March

30 June

2014

2013*


2014

2014

2013*








Earnings







Profit from continuing operations attributable







to ordinary and B shareholders (m)

1,408

425


215

1,193

140

Profit from discontinued operations attributable to







ordinary and B shareholders (m)

17

110


15

2

2








Profit attributable to ordinary and B shareholders (m)

1,425

535


230

1,195

142








Ordinary shares outstanding during the period (millions)

6,208

6,052


6,235

6,181

6,073

Equivalent B shares in issue during the period (millions)

5,100

5,100


5,100

5,100

5,100








Weighted average number of ordinary







shares and equivalent B shares outstanding







during the period (millions)

11,308

11,152


11,335

11,281

11,173

Effect of dilutive share options and convertible







securities (millions)

97

114


89

110

114








Diluted weighted average number of ordinary







shares and equivalent B shares outstanding







during the period (millions)

11,405

11,266


11,424

11,391

11,287

Basic and diluted earnings/(loss) per ordinary and







equivalent B share (EPS)







Basic EPS from continuing operations

12.5p

-


1.9p

-

-

Earnings allocated to DAS

-

3.8p


-

10.6p

1.2p

Own credit adjustments

0.4p

(2.6p)


1.3p

(0.9p)

(0.8p)

Gain on redemption of own debt

(0.2p)

(1.7p)


-

(0.2p)

(2.1p)

Write-down of goodwill

1.1p

-


1.1p

-

-

Strategic disposals

(1.7p)

-


-

(1.7p)

(0.1p)








Adjusted EPS from continuing operations

12.1p

(0.5p)


4.3p

7.8p

(1.8p)

Basic EPS from discontinued operations

0.2p

-


0.1p

-

-

Earnings allocated to DAS

-

1.0p


-

-

-








Adjusted EPS from discontinued operations

0.2p

1.0p


0.1p

-

-

* Basic EPS for the half year and quarter ended 30 June 2013 have been restated to reflect the terms of the DAS.

Notes:

(1)

Diluted EPS from continuing operations in the half year ended 30 June 2014 and the quarter ended 30 June 2014 were 0.1p lower than basic EPS.

(2)

Adjusted EPS has been restated to reflect the change in presentation of one-off and other items set out on page 10.


Notes

10. Segmental analysis

On 27 February 2014, RBS announced the reorganisation of the previously reported operating divisions into three franchises:

Personal & Business Banking (PBB), comprising two reportable segments, UK Personal & Business Banking, including Williams & Glyn, (UK PBB) and Ulster Bank.



Commercial & Private Banking (CPB), comprising two reportable segments, Commercial Banking and Private Banking.



Corporate & Institutional Banking (CIB); a single reportable segment.

RBS Capital Resolution (RCR) was established with effect from 1 January 2014 by the transfer of capital intensive and higher risk assets from existing divisions. Non-Core was dissolved on 31 December 2013. No business lines moved to RCR and so comparative data has not been restated.

RBS will continue to manage and report Citizens Financial Group (CFG) and RBS Capital Resolution (RCR) separately until disposal or wind-down. Residual unallocated costs will continue to be reported within central items.

As part of its internal reorganisation, RBS has also centralised all services and functions. The costs relating to Services and Functions previously reported as direct expenses in the divisions are now reallocated to businesses using appropriate drivers and reported as indirect expenses in the segmental income statements.

In addition, a number of previously reported reconciling items (Payment Protection Insurance costs, Interest Rate Hedging Products redress and related costs, regulatory and legal actions, restructuring costs, amortisation of purchased intangible assets and bank levy) have now been allocated to the reportable segments.

Refer to 'Presentation of information' on pages 9 and 10 for further details. Comparatives have been restated accordingly.

Analysis of operating profit

The following tables provide a segmental analysis of operating profit/(loss) by main income statement captions. The segmental income statements on pages 24 to 68reflect certain presentational reallocations as described in the notes below. These do not affect the overall operating profit.



Notes

10. Segmental analysis (continued)

Analysis of operating profit(continued)









Net

Non-



Impairment


interest

interest

Total

Operating

(losses)/

Operating

income

income

income

expenses

recoveries

profit/(loss)

Half year ended 30 June 2014

m

m

m

m

m

m








UK Personal & Business Banking

2,276

686

2,962

(1,820)

(148)

994

Ulster Bank

323

89

412

(300)

(57)

55








Personal & Business Banking

2,599

775

3,374

(2,120)

(205)

1,049








Commercial Banking

999

569

1,568

(902)

(31)

635

Private Banking

344

201

545

(400)

-

145








Commercial & Private Banking

1,343

770

2,113

(1,302)

(31)

780








Corporate & Institutional Banking

365

2,062

2,427

(2,158)

39

308

Central items

203

146

349

(270)

12

91

Citizens Financial Group

987

620

1,607

(1,082)

(104)

421

RCR (1)

(1)

109

108

(176)

20

(48)








Non-statutory basis

5,496

4,482

9,978

(7,108)

(269)

2,601

Reconciling items:







Own credit adjustments (2)

-

(51)

(51)

-

-

(51)

Gain on redemption of own debt

-

20

20

-

-

20

Write down of goodwill

-

-

-

(130)

-

(130)

Strategic disposals

-

191

191

-

-

191

RFS Holdings minority interest

(3)

25

22

(1)

-

21

Statutory basis

5,493

4,667

10,160

(7,239)

(269)

2,652

Notes:

(1)

Reallocation of 12 million between net interest income and non-interest income in respect of funding costs of rental assets.

(2)

Comprises 11 million gain included in 'Income from trading activities' and 62 million loss included in 'Other operating income' on a statutory basis.



Notes

10. Segmental analysis (continued)

Analysis of operating profit(continued)









Net

Non-



Impairment


interest

interest

Total

Operating

(losses)/

Operating

income

income

income

expenses

recoveries

profit/(loss)

Half year ended 30 June 2013*

m

m

m

m

m

m








UK Personal & Business Banking

2,200

629

2,829

(1,885)

(256)

688

Ulster Bank

302

142

444

(322)

(503)

(381)








Personal & Business Banking

2,502

771

3,273

(2,207)

(759)

307








Commercial Banking

936

613

1,549

(854)

(282)

413

Private Banking

317

214

531

(436)

(7)

88








Commercial & Private Banking

1,253

827

2,080

(1,290)

(289)

501








Corporate & Institutional Banking (1)

313

2,395

2,708

(2,682)

(223)

(197)

Central items

453

219

672

(122)

3

553

Citizens Financial Group

939

570

1,509

(1,105)

(51)

353

Non-Core (2)

(18)

384

366

(344)

(831)

(809)








Non-statutory basis

5,442

5,166

10,608

(7,750)

(2,150)

708

Reconciling items:







Own credit adjustments (3)

-

376

376

-

-

376

Gain on redemption of own debt

-

191

191

-

-

191

RFS Holdings minority interest

(5)

102

97

2

-

99








Statutory basis

5,437

5,835

11,272

(7,748)

(2,150)

1,374

*Restated

Notes:

(1)

Reallocation of 1 million between net interest income and non-interest income to record interest on financial assets and liabilities designated as at fair value through profit or loss.

(2)

Reallocation of 20 million between net interest income and non-interest income in respect of funding costs of rental assets, 19 million, and to record interest on financial assets and liabilities designated as at fair value through profit or loss, 1 million.

(3)

Comprises 175 million gain included in 'Income from trading activities' and 201 million gain included in 'Other operating income' on a statutory basis.



Notes

10. Segmental analysis (continued)

Analysis of operating profit(continued)


Net

Non-



Impairment


interest

interest

Total

Operating

(losses)/

Operating

income

income

income

expenses

recoveries

profit/(loss)

Quarter ended 30 June 2014

m

m

m

m

m

m








UK Personal & Business Banking

1,152

347

1,499

(955)

(60)

484

Ulster Bank

169

42

211

(155)

(10)

46








Personal & Business Banking

1,321

389

1,710

(1,110)

(70)

530








Commercial Banking

511

287

798

(493)

9

314

Private Banking

174

98

272

(201)

(1)

70








Commercial & Private Banking

685

385

1,070

(694)

8

384








Corporate & Institutional Banking

186

890

1,076

(1,146)

45

(25)

Central items

100

44

144

(71)

13

86

Citizens Financial Group

499

391

890

(582)

(31)

277

RCR (1)

7

28

35

(97)

128

66








Non-statutory basis

2,798

2,127

4,925

(3,700)

93

1,318

Reconciling items:







Own credit adjustments (2)

-

(190)

(190)

-

-

(190)

Write down of goodwill

-

-

-

(130)

-

(130)

RFS Holdings minority interest

-

12

12

-

-

12








Statutory basis

2,798

1,949

4,747

(3,830)

93

1,010

Notes:

(1)

Reallocation of 9 million between net interest income and non-interest income in respect of funding costs of rental assets.

(2)

Comprises 84 million loss included in 'Income from trading activities' and 106 million loss included in 'Other operating income' on a statutory basis.



Notes

10. Segmental analysis (continued)

Analysis of operating profit(continued)


Net

Non-



Impairment


interest

interest

Total

Operating

(losses)/

Operating

income

income

income

expenses

recoveries

profit/(loss)

Quarter ended 31 March 2014*

m

m

m

m

m

m








UK Personal & Business Banking

1,124

339

1,463

(865)

(88)

510

Ulster Bank

154

47

201

(145)

(47)

9








Personal & Business Banking

1,278

386

1,664

(1,010)

(135)

519








Commercial Banking

488

282

770

(409)

(40)

321

Private Banking

170

103

273

(199)

1

75








Commercial & Private Banking

658

385

1,043

(608)

(39)

396








Corporate & Institutional Banking

179

1,172

1,351

(1,012)

(6)

333

Central items

103

102

205

(199)

(1)

5

Citizens Financial Group

488

229

717

(500)

(73)

144

RCR (1)

(8)

81

73

(79)

(108)

(114)








Non-statutory basis

2,698

2,355

5,053

(3,408)

(362)

1,283

Reconciling items:







Own credit adjustments (2)

-

139

139

-

-

139

Gain on redemption of own debt

-

20

20

-

-

20

Strategic disposals

-

191

191

-

-

191

RFS Holdings minority interest

(3)

13

10

(1)

-

9








Statutory basis

2,695

2,718

5,413

(3,409)

(362)

1,642

*Restated

Notes:

(1)

Reallocation of 3 million between net interest income and non-interest income in respect of funding costs of rental assets.

(2)

Comprises 95 million gain included in Income from trading activities and 44 million gain included in Other operating income on a statutory basis.



Notes

10. Segmental analysis (continued)

Analysis of operating profit(continued)


Net

Non-



Impairment


interest

interest

Total

Operating

(losses)/

Operating

income

income

income

expenses

recoveries

profit/(loss)

Quarter ended 30 June 2013*

m

m

m

m

m

m








UK Personal & Business Banking

1,118

320

1,438

(1,044)

(126)

268

Ulster Bank

152

88

240

(187)

(263)

(210)








Personal & Business Banking

1,270

408

1,678

(1,231)

(389)

58








Commercial Banking

484

325

809

(425)

(155)

229

Private Banking

159

110

269

(220)

(2)

47








Commercial & Private Banking

643

435

1,078

(645)

(157)

276








Corporate & Institutional Banking (1)

141

1,095

1,236

(1,487)

(144)

(395)

Central items

228

207

435

(86)

3

352

Citizens Financial Group

469

278

747

(548)

(32)

167

Non-Core (2)

19

254

273

(159)

(398)

(284)








Non-statutory basis

2,770

2,677

5,447

(4,156)

(1,117)

174

Reconciling items:







Own credit adjustments (3)

-

127

127

-

-

127

Gain on redemption of own debt

-

242

242

-

-

242

Strategic disposals

-

6

6

-

-

6

RFS Holdings minority interest

(3)

1

(2)

1

-

(1)








Statutory basis

2,767

3,053

5,820

(4,155)

(1,117)

548

*Restated

Notes:

(1)

Reallocation of 1 million between net interest income and non-interest income to record interest on financial assets and liabilities designated as at fair value through profit or loss.

(2)

Reallocation of 11 million between net interest income and non-interest income in respect of funding costs of rental assets, 10 million, and to record interest on financial assets and liabilities designated as at fair value through profit or loss, 1 million.

(3)

Comprises 76 million gain included in 'Income from trading activities' and 51 million gain included in 'Other operating income' on a statutory basis.



Notes

10. Segmental analysis (continued)

Total revenue









Half year ended


30 June 2014


30 June 2013*



Inter




Inter



External

segment

Total


External

segment

Total

Total revenue

m

m

m


m

m

m









UK Personal & Business Banking

3,583

7

3,590


3,620

7

3,627

Ulster Bank

408

40

448


549

36

585









Personal & Business Banking

3,991

47

4,038


4,169

43

4,212









Commercial Banking

1,729

13

1,742


1,778

16

1,794

Private Banking

470

258

728


503

340

843









Commercial & Private Banking

2,199

271

2,470


2,281

356

2,637









Corporate & Institutional Banking

3,033

2,028

5,061


3,461

2,691

6,152

Central items

1,200

2,051

3,251


1,550

4,665

6,215

Citizens Financial Group

1,724

5

1,729


1,644

50

1,694

RCR

443

254

697


n/a

n/a

n/a

Non-Core

n/a

n/a

n/a


1,081

223

1,304









Non-statutory basis

12,590

4,656

17,246


14,186

8,028

22,214

Reconciling items:








Own credit adjustments

(51)

-

(51)


376

-

376

Gain on redemption of own debt

20

-

20


191

-

191

Strategic disposals

191

-

191


-

-

-

RFS Holdings minority interest

25

-

25


102

-

102

Elimination of intra-group transactions

-

(4,656)

(4,656)


-

(8,028)

(8,028)









Statutory basis

12,775

-

12,775


14,855

-

14,855

*Restated



Notes

10. Segmental analysis (continued)

Total revenue (continued)


Quarter ended


30 June 2014


31 March 2014*


30 June 2013*



Inter




Inter




Inter



External

segment

Total


External

segment

Total


External

segment

Total

Total revenue

m

m

m


m

m

m


m

m

m













UK Personal & Business Banking

1,806

3

1,809


1,777

4

1,781


1,821

(7)

1,814

Ulster Bank

210

20

230


198

20

218


289

27

316













Personal & Business Banking

2,016

23

2,039


1,975

24

1,999


2,110

20

2,130













Commercial Banking

875

(18)

857


854

31

885


909

8

917

Private Banking

234

127

361


236

131

367


255

162

417













Commercial & Private Banking

1,109

109

1,218


1,090

162

1,252


1,164

170

1,334













Corporate & Institutional Banking

1,383

1,128

2,511


1,650

900

2,550


1,628

1,470

3,098

Central items

552

1,019

1,571


648

1,032

1,680


873

2,319

3,192

Citizens Financial Group

947

2

949


777

3

780


813

25

838

RCR

193

97

290


250

157

407


n/a

n/a

n/a

Non-Core

n/a

n/a

n/a


n/a

n/a

n/a


620

144

764













Non-statutory basis

6,200

2,378

8,578


6,390

2,278

8,668


7,208

4,148

11,356

Reconciling items:












Own credit adjustments

(190)

-

(190)


139

-

139


127

-

127

Gain on redemption of own debt

-

-

-


20

-

20


242

-

242

Strategic disposals

-

-

-


191

-

191


6

-

6

RFS Holdings minority interest

11

-

11


14

-

14


1

-

1

Elimination of intra-group transactions

-

(2,378)

(2,378)


-

(2,278)

(2,278)


-

(4,148)

(4,148)













Statutory basis

6,021

-

6,021


6,754

-

6,754


7,584

-

7,584

Total assets and liabilities











30 June 2014


31 March 2014*


31 December 2013*

Assets

Liabilities


Assets

Liabilities


Assets

Liabilities

Total assets

m

m


m

m


m

m










UK Personal & Business Banking

133,559

147,650


132,802

146,264


132,153

146,255

Ulster Bank

26,734

24,718


26,160

26,055


28,183

27,047










Personal & Business Banking

160,293

172,368


158,962

172,319


160,336

173,302










Commercial Banking

88,573

90,272


89,608

90,158


87,900

93,201

Private Banking

20,794

36,379


21,227

37,173


21,168

37,564










Commercial & Private Banking

109,367

126,651


110,835

127,331


109,068

130,765










Corporate & Institutional Banking

537,563

493,282


546,968

503,189


551,200

512,691

Central items

92,392

81,308


91,219

82,839


103,450

84,279

Citizens Financial Group

76,090

63,661


76,063

63,547


71,738

61,289

RCR

34,449

12,731


38,793

13,475


n/a

n/a

Non-Core

n/a

n/a


n/a

n/a


31,177

6,100










Non-statutory basis

1,010,154

950,001


1,022,840

962,700


1,026,969

968,426

Reconciling item:









RFS Holdings minority interest

954

144


930

134


909

237










Statutory basis

1,011,108

950,145


1,023,770

962,834


1,027,878

968,663










*Restated










Notes

11. Financial instruments

Classification

The following tables analyse the Group's financial assets and liabilities in accordance with the categories of financial instruments in IAS 39 with assets and liabilities outside the scope of IAS 39 shown separately.










Non


Financial instruments

financial








Amortised

Finance

assets/


HFT (1)

DFV (2)

HD (3)

AFS (4)

LAR(5)

HTM(6)

cost

leases

liabilities

Total

30 June 2014

m

m

m

m

m

m

m

m

m

m












Assets











Cash and balances at central banks

-

-


-

68,670

-




68,670

Loans and advances to banks











- reverse repos

25,139

-


-

3,024

-




28,163

- other

9,907

-


-

18,997

-




28,904

Loans and advances to customers











- reverse repos

53,142

-


-

400

-




53,542

- other

18,171

50


-

360,790

-


6,543


385,554

Debt securities

55,893

121


48,698

3,526

4,556




112,794

Equity shares

6,444

338


1,052

-

-




7,834

Settlement balances

-

-


-

19,682

-




19,682

Derivatives

270,807


4,099







274,906

Intangible assets









12,173

12,173

Property, plant and equipment









7,115

7,115

Deferred tax









3,107

3,107

Prepayments, accrued income and











other assets

-

-


-

-

-



7,418

7,418

Assets of disposal groups









1,246

1,246













439,503

509

4,099

49,750

475,089

4,556


6,543

31,059

1,011,108












Liabilities











Deposits by banks











- repos

28,931

-





2,791



31,722

- other

22,168

-





17,011



39,179

Customer accounts











- repos

46,861

-





4,679



51,540

- other

9,287

5,248





386,691



401,226

Debt securities in issue

7,339

12,967





38,781



59,087

Settlement balances

-

-





15,128



15,128

Short positions

39,019

-








39,019

Derivatives

266,544


3,543







270,087

Accruals, deferred income and











other liabilities

-

-





1,744

15

13,117

14,876

Retirement benefit liabilities









2,742

2,742

Deferred tax









605

605

Subordinated liabilities

-

846





23,963



24,809

Liabilities of disposal groups









125

125













420,149

19,061

3,543




490,788

15

16,589

950,145












Equity










60,963






















1,011,108

For the notes to this table refer to the following page.



Notes

11. Financial instruments: Classification (continued)


















Non


Financial instruments

financial







Amortised

Finance

assets/


HFT (1)

DFV (2)

HD (3)

AFS (4)

LAR(5)

cost

leases

liabilities

Total

31 December 2013

m

m

m

m

m

m

m

m

m











Assets










Cash and balances at central banks

-

-


-

82,659




82,659

Loans and advances to banks










- reverse repos

25,795

-


-

721




26,516

- other

9,952

-


-

17,603




27,555

Loans and advances to customers










- reverse repos

49,897

-


-

-




49,897

- other

19,170

49


-

364,772


6,834


390,825

Debt securities

56,582

122


53,107

3,788




113,599

Equity shares

7,199

400


1,212





8,811

Settlement balances

-

-


-

5,591




5,591

Derivatives

283,508


4,531






288,039

Intangible assets








12,368

12,368

Property, plant and equipment








7,909

7,909

Deferred tax








3,478

3,478

Prepayments, accrued income and










other assets

-

-


-

-



7,614

7,614

Assets of disposal groups








3,017

3,017












452,103

571

4,531

54,319

475,134


6,834

34,386

1,027,878











Liabilities










Deposits by banks










- repos

23,127

-




5,523



28,650

- other

19,764

-




15,565



35,329

Customer accounts










- repos

52,300

-




4,184



56,484

- other

10,236

5,862




398,298



414,396

Debt securities in issue

8,560

15,848




43,411



67,819

Settlement balances

-

-




5,313



5,313

Short positions

28,022

-







28,022

Derivatives

281,299


4,227






285,526

Accruals, deferred income and










other liabilities

-

-




1,764

19

14,234

16,017

Retirement benefit liabilities








3,210

3,210

Deferred tax








507

507

Subordinated liabilities

-

868




23,144



24,012

Liabilities of disposal groups








3,378

3,378












423,308

22,578

4,227



497,202

19

21,329

968,663











Equity









59,215




















1,027,878

Notes:

(1)

Held-for-trading.

(2)

Designated as at fair value.

(3)

Hedging derivatives.

(4)

Available-for-sale.

(5)

Loans and receivables.

(6)

Held to maturity

Apart from the reclassification of 3.6 billion of Treasury debt securities from AFS to HTM in Q1 2014, there were no other reclassifications in the first half of 2014.



Notes

11. Financial instruments (continued)

Valuation reserves

When valuing financial instruments in the trading book, adjustments are made to mid-market valuations to cover bid-offer spread, liquidity and credit risk. The table below shows credit valuation adjustments (CVA) and other valuation reserves. CVA represent an estimate of the adjustment to fair value that a market participant would make to incorporate the risk inherent in derivative exposures.


30 June

31 December

2014

2013


m

m




Credit valuation adjustments



- monoline insurers and credit derivative product companies (CDPC)

57

99

- other counterparties

1,433

1,667





1,490

1,766




Other valuation reserves



- bid-offer

405

513

- funding valuation adjustment

522

424

- product and deal specific

718

745

- other

27

8





1,672

1,690




Valuation reserves

3,162

3,456

The table below analyses CVA relating to other counterparties by rating and sector.




30 June

31 December

Ratings:

2014

2013

m

m




AAA

85

104

AA to AA+

25

13

A to AA-

111

168

BBB- to A-

336

446

Non-investment grade

876

936





1,433

1,667




Counterparty:



Banks

38

89

Other financial institutions

196

199

Corporate

1,013

1,126

Government

186

253





1,433

1,667

Key points

The decrease in CVA was primarily driven by tightening of credit spreads.



Other valuation reserves were broadly flat with balance sheet reduction impacts being offset by additional funding related reserves.



Notes

11. Financial instruments: Valuation reserves (continued)

Own credit

The cumulative own credit adjustment (OCA) recorded on held-for-trading (HFT) and designated as at fair value through profit or loss (DFV) debt securities in issue, subordinated liabilities and derivative liabilities are set out below.

Cumulative OCA (CR)/DR (1)




Subordinated




Debt securities in issue (2)

liabilities




HFT

DFV

Total

DFV

Total

Derivatives

Total (3)

m

m

m

m

m

m

m









30 June 2014

(395)

(87)

(482)

237

(245)

54

(191)

31 December 2013

(467)

(33)

(500)

256

(244)

96

(148)

30 June 2013

(488)

244

(244)

380

136

309

445









Carrying values of underlying liabilities

bn

bn

bn

bn

bn











30 June 2014

7.3

13.0

20.3

0.8

21.1



31 December 2013

8.6

15.8

24.4

0.9

25.3



30 June 2013

9.3

20.7

30.0

0.9

30.9



Notes:

(1)

The OCA does not alter cash flows and is not used for performance management.

(2)

Includes wholesale and retail note issuances.

(3)

The reserve movement between periods will not equate to the reported profit or loss for own credit. The balance sheet reserve is stated by conversion of underlying currency balances at spot rates for each period, whereas the income statement includes intra-period foreign exchange sell-offs.

Key points

The cumulative OCA decreased during the first half of 2014 due to tightening of RBS credit spreads in the second quarter of 2014 partially offset by the impact of time decay (e.g. the reduction in the remaining time to maturity of the trades reduces the impact of changes in RBS credit spreads).



Senior issued debt OCA is determined by reference to secondary debt issuance spreads, the five year spread tightened to 72 basis points (31 December 2013 - 92 basis points; 30 June 2013 - 140 basis points).



RBS CDS spreads tightened to 85 basis points (31 December 2013 - 114 basis points; 30 June 2013 - 228 basis points).



Notes

11. Financial instruments (continued)

Financial instruments carried at fair value - valuation hierarchy

Commentary on the control environment, valuation techniques and related aspects pertaining to financial instruments measured at fair value are included in the Group's 2013 Annual Report and Accounts. There have been no material changes to valuation or levelling approaches in the half year to 30 June 2014.

The tables below show financial instruments carried at fair value on the Group's balance sheet by valuation hierarchy - level 1, level 2 and level 3 and valuation sensitivities for level 3 balances.







Level 3 sensitivity


Level 1

Level 2

Level 3

Total


Favourable

Unfavourable

30 June 2014

bn

bn

bn

bn


m

m









Assets








Loans and advances to banks

-

34.7

0.3

35.0


20

(10)

Loans and advances to customers

-

71.2

0.2

71.4


20

(30)

Debt securities

58.3

44.6

1.8

104.7


130

(60)

Equity shares

6.1

1.1

0.6

7.8


100

(80)

Derivatives

0.1

271.8

3.1

275.0


330

(190)










64.5

423.4

6.0

493.9


600

(370)









Proportion

13.1%

85.7%

1.2%

100.0%












Of which








RBS excluding RCR

64.4

409.5

4.4

478.3




RCR

0.1

13.9

1.6

15.6













64.5

423.4

6.0

493.9




31 December 2013










Assets








Loans and advances to banks

-

35.5

0.3

35.8


30

(10)

Loans and advances to customers

-

68.9

0.2

69.1


20

(30)

Debt securities

58.0

49.7

2.1

109.8


160

(100)

Equity shares

7.0

1.1

0.7

8.8


120

(110)

Derivatives

0.1

284.4

3.5

288.0


390

(250)










65.1

439.6

6.8

511.5


720

(500)









Proportion

12.7%

86.0%

1.3%

100.0%












Of which








RBS excluding Non-Core

64.9

436.2

4.9

506.0




Non-Core

0.2

3.4

1.9

5.5













65.1

439.6

6.8

511.5






Notes

11. Financial instruments: Valuation hierarchy (continued)







Level 3 sensitivity


Level 1

Level 2

Level 3

Total


Favourable

Unfavourable

30 June 2014

bn

bn

bn

bn


m

m









Liabilities








Deposits by banks

-

51.0

0.1

51.1


10

-

Customer accounts

-

61.2

0.2

61.4


-

(10)

Debt securities in issue

-

19.0

1.3

20.3


30

(50)

Short positions

34.3

4.7

-

39.0


-

-

Derivatives

0.1

267.6

2.5

270.2


130

(120)

Subordinated liabilities

-

0.8

-

0.8


-

-










34.4

404.3

4.1

442.8


170

(180)









Proportion

7.8%

91.3%

0.9%

100.0%












Of which








RBS excluding RCR

34.4

393.5

3.7

431.6




RCR

-

10.8

0.4

11.2













34.4

404.3

4.1

442.8




31 December 2013










Liabilities








Deposits by banks

-

42.8

0.1

42.9


10

-

Customer accounts

-

68.2

0.2

68.4


-

(10)

Debt securities in issue

-

23.1

1.3

24.4


50

(70)

Short positions

23.9

4.1

-

28.0


-

-

Derivatives

0.1

282.4

3.0

285.5


130

(120)

Subordinated liabilities

-

0.9

-

0.9


-

-










24.0

421.5

4.6

450.1


190

(200)









Proportion

5.3%

93.7%

1.0%

100.0%












Of which








RBS excluding Non-Core

24.0

420.1

4.5

448.6




Non-Core

-

1.4

0.1

1.5













24.0

421.5

4.6

450.1














Notes

11. Financial instruments (continued)

Valuation techniques

The table below shows a breakdown of valuation techniques and the ranges for those unobservable inputs used in valuation models and techniques that have a material impact on the valuation of Level 3 financial instruments. The table excludes unobservable inputs where the impact on valuation is less significant. Movements in the underlying input may have a favourable or unfavourable impact on the valuation depending on the particular terms of the contract and the exposure. For example an increase in the credit spread of a bond would be favourable for the issuer and unfavourable for the note holder. Whilst we indicate where we consider that there are significant relationships between the inputs, these inter-relationships will be affected by macro economic factors including interest rates, foreign exchange rates or equity index levels.

Level 3 (bn)



Range

Financial instruments

Assets

Liabilities

Valuation technique

Unobservable inputs

Low

High

Loans

0.3

0.1

Discounted cash flow (DCF)

Credit spreads (2)

285bps

1211bps








Deposits

0.2

0.2

Option pricing

Volatility (3)

27%

30%











DCF

Credit spreads (2)

0bps

25bps





Recovery rates (4)

0%

71%




Price based

Price (5)

80%

100%








Debt securities







RMBS

0.2


Price based

Price (5)

0%

99%











DCF

Probability of default (6)

3%

12%





Yield (5)

10%

40%





Conditional prepayment rates (CPR) (7)

0%

10%








CDO and CLO

0.8


Price based

Price (5)

0%

100%











DCF

Yield (5)

0%

40%





Probability of default (6)

2%

10%

Other ABS

0.4


Price based

Price (5)

0%

100%








Other debt securities

0.4


DCF

Credit spreads (2)

100bps

109bps




Price based

Price (5)

0%

100%








Equity securities

0.6


Price based

Price (5)

0%

100%











EBITDA multiple

EBITDA multiple (8)

12x

40x




DCF

Yield (5)

10%

30%












Recovery rates (4)

0%

100%








Derivatives







Foreign exchange

1.0

0.6

Option pricing model

Correlation (9)

(41%)

100%





Volatility (3)

6%

23%








Interest rate

1.3

0.5

Option pricing model

Correlation (9)

(40%)

100%











DCF

CPR (7)

2%

20%








Equities and commodities

0.1

0.6

Option pricing model

Volatility (3)

27%

30%








Credit

0.7

0.8

Price based

Price (5)

0%

100%











DCF based on defaults

Recovery rates (4)

0%

100%




and recoveries

Credit spreads (2)

25bps

410bps



Notes

11. Financial instruments: Valuation techniques (continued)

Notes:

(1)

Level 3 structured issued debt securities of 1.3 billion are not included in the table above as valuation is consistent with the valuation of the embedded derivative component.

(2)

Credit spreads and discount margins: Credit spreads and margins express the return required over a benchmark rate or index to compensate for the credit risk associated with a cash instrument. A higher credit spread would indicate that the underlying instrument has more credit risk associated with it. Consequently, investors require a higher yield to compensate for the higher risk. The discount rate comprises credit spread or margin plus the benchmark rate; it is used to value future cash flows.

(3)

Volatility: A measure of the tendency of a price to change with time.

(4)

Recovery rate: Reflects market expectations about the return of principal for a debt instrument or other obligations after a credit event or on liquidation. Recovery rates tend to move conversely to credit spreads.

(5)

Price and yield: There may be a range of price based information used for evaluating the value of an instrument. This may be a direct comparison of one instrument or portfolio with another or movements in a more liquid instrument may be used to indicate the movement in the value of less liquid instrument. The comparison may also be indirect in that adjustments are made to the price to reflect differences between the pricing source and the instrument being valued, for example different maturity, credit quality, seniority or expected payouts. Similarly to price, an instrument's yield may be compared to other instruments either directly or indirectly. Prices move inversely to yields.

(6)

Probability of default: This is a measure of the expected rate of losses in an underlying portfolio of mortgages or other receivables. The higher the probability of default the lower the value of the underlying portfolio. The cumulative losses tend to move conversely to prepayment rates and in line with constant default rates. The higher the rate, the higher the expected number of defaults and therefore the expected losses. An increase in the default rate is likely to reduce the value of an asset.

(7)

Conditional prepayment rate: The measure of the rate at which underlying mortgages or loans are prepaid. An increase in prepayment rates in a portfolio may increase or decrease its value depending upon the credit quality and payment terms of the underlying loans. For example an increase in prepayment rate of a portfolio of high credit quality underlying assets may reduce the value and size of the portfolio whereas for lower credit quality underlyings it may increase the value.

(8)

EBITDA (earnings before interest, tax, depreciation and amortisation) multiple: This is a commonly used valuation technique for equity holdings. The EBITDA of a company is used as a proxy for the future cash flows and when multiplied by an appropriate factor gives an estimate for the value of the company.

(9)

Correlation: Measures the degree by which two prices or other variables are observed to move together. If they move in the same direction there is positive correlation; if they move in opposite directions there is negative correlation. Correlations typically include relationships between: default probabilities of assets in a basket (a group of separate assets), exchange rates, interest rates and other financial variables.

(10)

Group does not have any material liabilities measured at fair value that are issued with an inseparable third party credit enhancement.

(11)

Improvements in price discovery resulted in transfers of 0.2 billion and 0.1 billion of asset and liabilities respectively from level 3 to level 2. Transfers from level 2 to level 3 mainly comprised debt securities in issue of 0.2 billion, derivative assets and liabilities of 0.1 billion each and debt securities of 0.1 billion due to increased unobservability of inputs used in the valuation of these instruments. There were no significant transfers between level 1 and level 2.


Notes

11. Financial instruments: Movement in level 3 portfolios














Amounts recorded in














the income statement


At

Amount recorded in




Purchases

Settlements

Sales

Foreign

At


in respect of balances

1 January

Income

SOCI

Level 3 transfers

and

exchange

30 June

held at period end

2014

statement(1)

(2)

In

Out

issuances (3)

and other

2014

Unrealised

Realised


m

m

m


m

m

m

m

m

m

m


m

m

Assets















FVTPL (4)















Loans and advances















- banks

310

(12)

-


-

-

-

-

(5)

-

293


16

-

- customers

172

(1)

-


13

(3)

48

(14)

(10)

(3)

202


(13)

8

Debt securities

906

77

-


77

(52)

238

(41)

(225)

(5)

975


55

10

Equity shares

286

83

-


-

(38)

40

(31)

(46)

(3)

291


(22)

2

Derivatives

3,493

(282)

-


99

(55)

100

(212)

(65)

(14)

3,064


(297)

(2)
















FVTPL assets

5,167

(135)

-


189

(148)

426

(298)

(351)

(25)

4,825


(261)

18
















Of which ABS:















- FVTPL (4)

591

84

-


24

(29)

181

(17)

(222)

(3)

609


59

7

- AFS

1,108

8

(9)


3

-

-

(195)

(111)

1

805


(3)

11
















Available-for-sale (AFS)















Debt securities

1,194

8

(9)


3

-

1

(297)

(53)

1

848


(3)

11

Equity shares

400

4

26


-

(61)

5

(24)

(61)

(7)

282


4

1
















AFS assets

1,594

12

17


3

(61)

6

(321)

(114)

(6)

1,130


1

12

















6,761

(123)

17


192

(209)

432

(619)

(465)

(31)

5,955


(260)

30
















Liabilities















Deposits

253

13

-


10

-

-

(2)

-

1

275


13

-

Debt securities in issue

1,354

(60)

-


236

(34)

36

(230)

(5)

(1)

1,296


(7)

-

Short positions

17

(1)

-


-

(11)

7

-

(4)

-

8


(4)

-

Derivatives

3,007

(124)

3


79

(84)

53

(334)

(69)

(11)

2,520


(98)

-

















4,631

(172)

3


325

(129)

96

(566)

(78)

(11)

4,099


(96)

-
















Net gains/(losses)


49

14










(164)

30

Notes:

(1)

Net losses on HFT instruments of 94 million (31 December 2013 - 143 million) were recorded in income from trading activities. Net gains on other instruments of 143 million (31 December 2013 - 11 million) were recorded in other operating income, interest income as appropriate.

(2)

Consolidated statement of comprehensive income.

(3)

Includes 36 million of debt securities in issue and 7 million derivative liabilities relating to issuances.

(4)

Fair value through profit or loss comprises held-for-trading predominantly and designated at fair value through profit and loss.


Notes

11. Financial instruments (continued)

Fair value of financial instruments not carried at fair value

The following table shows the carrying value and fair value of financial instruments carried at amortised cost on the balance sheet.


30 June 2014


31 December 2013


Carrying



Carrying



value

Fair value


value

Fair value


bn

bn


bn

bn







Financial assets






Loans and advances to banks

20.5

20.5


16.8

16.8

Loans and advances to customers

367.7

357.9


371.6

360.0

Debt securities

8.1

7.8


3.8

3.2







Financial liabilities






Deposits by banks

19.3

19.3


20.3

20.3

Customer accounts

140.8

141.0


133.8

134.0

Debt securities in issue

38.8

40.4


43.4

44.7

Subordinated liabilities

24.0

24.4


23.1

22.5

The fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Quoted market values are used where available; otherwise, fair values have been estimated based on discounted expected future cash flows and other valuation techniques. These techniques involve uncertainties and require assumptions and judgments covering prepayments, credit risk and discount rates. Furthermore, there is a wide range of potential valuation techniques. Changes in these assumptions would significantly affect estimated fair values. The fair values reported would not necessarily be realised in an immediate sale or settlement.

For the following short-term financial instruments fair value approximates to carrying value: cash and balances at central banks, items in the course of collection from and transmission to other banks, settlement balances, customer demand deposits and notes in circulation. These are excluded from the table above.



Notes


12. Provisions for liabilities and charges




Other


Other








customer


regulatory






PPI

IRHP

redress

LIBOR

provisions

Litigation

Property

Other

Total


m

m

m

m

m

m

m

m

m











At 1 January 2014

926

1,077

337

416

150

2,018

379

186

5,489

Currency translation and other










movement

-

-

-

(2)

-

(15)

-

-

(17)

Charge to income statement










- continuing operations

-

-

23

-

-

34

2

81

140

Releases to income statement










- continuing operations

-

-

(5)

-

-

(4)

(5)

-

(14)

Provisions utilised

(218)

(199)

(26)

(414)

-

(13)

(59)

(32)

(961)











At 31 March 2014

708

878

329

-

150

2,020

317

235

4,637

Currency translation and other










movement

-

-

-

-

(2)

(46)

(2)

-

(50)

Charge to income statement










- continuing operations

150

100

28

-

-

34

149

93

554

Releases to income statement










- continuing operations

-

-

(3)

-

-

(31)

(10)

-

(44)

Provisions utilised

(272)

(218)

(53)

-

(5)

(67)

(70)

(39)

(724)











At 30 June 2014

586

760

301

-

143

1,910

384

289

4,373


13. Contingent liabilities and commitments






















30 June 2014


31 March 2014


31 December 2013


RBS




RBS




RBS excl.




excl. RCR

RCR

Total


excl. RCR

RCR

Total


Non-Core

Non-Core

Total


m

m

m


m

m

m


m

m

m













Contingent liabilities












Guarantees and assets pledged












as collateral security

19,542

220

19,762


19,634

270

19,904


19,563

616

20,179

Other

6,145

187

6,332


6,039

236

6,275


5,893

98

5,991














25,687

407

26,094


25,673

506

26,179


25,456

714

26,170













Commitments












Undrawn formal standby












facilities, credit lines and other












commitments to lend

208,299

2,076

210,375


208,550

2,482

211,032


210,766

2,280

213,046

Other

2,616

36

2,652


2,590

13

2,603


2,793

-

2,793














210,915

2,112

213,027


211,140

2,495

213,635


213,559

2,280

215,839













Contingent liabilities and












commitments

236,602

2,519

239,121


236,813

3,001

239,814


239,015

2,994

242,009

Additional contingent liabilities arise in the normal course of the Group's business. It is not anticipated that any material loss will arise from these transactions.


Notes

14. Litigation, investigations and reviews

Arising out of their normal business operations, the Company and certain members of the Group are party to legal proceedings and the subject of investigation and other regulatory and governmental action in the United Kingdom, the European Union, the United States and other jurisdictions.

The Group recognises a provision for a liability in relation to these matters when it is probable that an outflow of economic benefits will be required to settle an obligation resulting from past events, and a reliable estimate can be made of the amount of the obligation. While the outcome of the legal proceedings, investigations and regulatory and governmental matters in which the Group is involved is inherently uncertain, the directors believe that, based on the information available to them, appropriate provisions have been made in respect of legal proceedings, investigations and regulatory and governmental matters as at 30 June 2014 (see Note 12). The future outflow of resources in respect of any matter may ultimately prove to be substantially greater than or less than the aggregate provision that the Group has recognised.

In many proceedings, it is not possible to determine whether any loss is probable or to estimate the amount of any loss. Numerous legal and factual issues may need to be resolved, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal questions relevant to the proceedings in question, before a liability can be reasonably estimated for any claim. The Group cannot predict if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages.

There are also situations where the Group may enter into a settlement agreement. This may occur in order to avoid the expense, management distraction or reputational implications of continuing to contest liability, even for those matters for which the Group believes it has credible defences and should prevail on the merits. The uncertainties inherent in all such matters affect the amount and timing of any potential outflows for both matters with respect to which provisions have been established and other contingent liabilities.

Other than those discussed below, no member of the Group is or has been involved in governmental, legal or regulatory proceedings (including those which are pending or threatened) that are material individually or in aggregate.

Litigation

Shareholder litigation

RBS and certain of its subsidiaries, together with certain current and former officers and directors were named as defendants in a purported class action filed in the United States District Court for the Southern District of New York involving holders of American Depositary Receipts (the ADR claims).

A consolidated amended complaint asserting claims under Sections 10 and 20 of the US Securities Exchange Act of 1934 and Sections 11, 12 and 15 of the Securities Act was filed in November 2011 on behalf of all persons who purchased or otherwise acquired the Group's American Depositary Receipts (ADRs) from issuance through 20 January 2009. In September 2012, the Court dismissed the ADR claims with prejudice. On 5 August 2013, the Court denied the plaintiffs' motions for reconsideration and for leave to re-plead their case. The plaintiffs appealed the dismissal of this case to the Second Circuit Court of Appeals and that appeal was heard on 19 June 2014. A decision in respect of the appeal is awaited.



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14. Litigation, investigations and reviews (continued)

Additionally, between March and July 2013, claimswere issued in the High Court of Justice of England and Wales by sets of current and former shareholders, against the Group (and in one of those claims, also against certain former individual officers and directors) alleging that untrue and misleading statements and/or improper omissions were made in connection with the rights issue announced by the Group on 22 April 2008 in breach of the Financial Services and Markets Act 2000. On 30 July 2013 these and other similar threatened claims were consolidated by the Court via a Group Litigation Order. The Group's defence to the claims was filed on 13 December 2013. Since then, further High Court claims have been issued against the Group under the Group Litigation Order. There are likely to be further case management conferences which, in due course, will lead to a trial date being set.

Other securitisation and securities related litigation in the United States

Group companies have been named as defendants in their various roles as issuer, depositor and/or underwriter in a number of claims in the United States that relate to the securitisation and securities underwriting businesses. These cases include actions by individual purchasers of securities and purported class action suits. Together, the pending individual and class action cases involve the issuance of more than US$64 billion of mortgage-backed securities (MBS) issued primarily from 2005 to 2007. Although the allegations vary by claim, in general, plaintiffs in these actions claim that certain disclosures made in connection with the relevant offerings contained materially false or misleading statements and/or omissions regarding the underwriting standards pursuant to which the mortgage loans underlying the securities were issued. Group companies remain as defendants in more than 40 lawsuits and arbitrations brought by purchasers of MBS, including the purported class actions identified below.

Among these MBS lawsuits are two cases filed on 2 September 2011 by the US Federal Housing Finance Agency (FHFA) as conservator for the Federal National Mortgage Association (Fannie Mae) and the Federal Home Loan Mortgage Corporation (Freddie Mac). The primary FHFA lawsuit remains pending in the United States District Court for the District of Connecticut, and it relates to approximately US$32 billion of MBS for which Group entities acted as sponsor/depositor and/or lead underwriter or co-lead underwriter. Of these approximately US$10 billion were outstanding at 30 June 2014 with cumulative losses of approximately US$1.03 billion (being the loss of principal value suffered by security holders). On 30 September 2013, the Court denied the defendants' motion to dismiss FHFA's amended complaint in this case. Discovery is ongoing.

The other remaining FHFA lawsuit that involves the Group (in which the primary defendant is Nomura) names RBS Securities Inc. as a defendant by virtue of the fact that it was an underwriter of some of the securities at issue. This case is part of a coordinated proceeding in the United States District Court for the Southern District of New York in which discovery is underway. Three other FHFA lawsuits (against JP Morgan, Morgan Stanley and Countrywide) in which RBS Securities Inc. was an underwriter defendant were settled without any contribution from RBS Securities Inc. On 19 June 2014, another FHFA lawsuit in which RBS Securities Inc. was an underwriter defendant (against Ally Financial Group) was settled by RBS Securities Inc. for US$99.5 million. This amount is fully provided for.

Other MBS lawsuits against Group companies include three cases filed by the National Credit Union Administration Board (on behalf of US Central Federal Credit Union, Western Corporate Federal Credit Union, Southwest Corporate Federal Credit Union, and Members United Corporate Federal Credit Union) and six cases filed by the Federal Home Loan Banks of Boston, Chicago, Indianapolis, Seattle and San Francisco.



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14. Litigation, investigations and reviews (continued)

The purported MBS class actions in which Group companies are defendants include New Jersey Carpenters Health Fund v. Novastar Mortgage Inc. et al. and In re IndyMac Mortgage-Backed Securities Litigation, the latter of which has been settled in principle subject to documentation and court approval. A third MBS class action, New Jersey Carpenters Vacation Fund et al. v. The Royal Bank of Scotland plc et al., has been settled in principle for US$275 million subject to court approval. There is a provision that fully covers this settlement amount. The case relates to more than US$15 billion of the issued MBS that are the subject of MBS claims pending against Group companies. The outcome in this case should not be seen as indicative of how other MBS lawsuits may be resolved.

RBS Securities Inc. was also a defendant in Luther v. Countrywide Financial Corp. et al. and related class action cases. On 5 December 2013, the court granted final approval of a US$500 million settlement of plaintiffs' claims to be paid by Countrywide without contribution from RBS Securities Inc. Several members of the settlement class are appealing the court-approved settlement to the United States Court of Appeals for the Ninth Circuit.

Certain other institutional investors have threatened to bring claims against the Group in connection with various mortgage-related offerings. The Group cannot predict whether any of these individual investors will pursue these threatened claims (or their outcome), but expects that several may. If such claims are asserted and were successful, the amounts involved may be material.

In many of these actions, the Group has or will have contractual claims to indemnification from the issuers of the securities (where a Group company is underwriter) and/or the underlying mortgage originator (where a Group company is issuer). The amount and extent of any recovery on an indemnification claim, however, is uncertain and subject to a number of factors, including the ongoing creditworthiness of the indemnifying party.

London Interbank Offered Rate (LIBOR)

Certain members of the Group have been named as defendants in a number of class actions and individual claims filed in the US with respect to the setting of LIBOR and certain other benchmark interest rates. The complaints are substantially similar and allege that certain members of the Group and other panel banks individually and collectively violated various federal laws, including the US commodities and antitrust laws, and state statutory and common law, as well as contracts, by manipulating LIBOR and prices of LIBOR-based derivatives in various markets through various means.



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14. Litigation, investigations and reviews (continued)

Most of the USD LIBOR-related actions in which Group companies are defendants, including all purported class actions relating to USD LIBOR, have been transferred to a coordinated proceeding in the United States District Court for the Southern District of New York. In the coordinated proceeding, consolidated class action complaints were filed on behalf of (1) exchange-based purchaser plaintiffs, (2) over-the-counter purchaser plaintiffs, and (3) corporate debt purchaser plaintiffs. In orders dated 29 March 2013 and 23 June 2014, the Court dismissed plaintiffs' antitrust claims and claims under RICO (Racketeer Influenced and Corrupt Organizations Act), but declined to dismiss (a) certain Commodities Exchange Act claims on behalf of persons who transacted in Eurodollar futures contracts and options on futures contracts on the Chicago Mercantile Exchange (on the theory that defendants' alleged persistent suppression of USD LIBOR caused loss to plaintiffs), and (b) certain contract and unjust enrichment claims on behalf of over-the-counter purchaser plaintiffs who transacted directly with a defendant. Discovery is stayed. Over 35 other USD LIBOR-related actions involving RBS have been stayed pending further order from the Court. On 30 June 2014, the U.S. Supreme Court announced that it would consider an appeal by plaintiffs whose claims have been dismissed in their entirety to decide whether those plaintiffs have the procedural right to appeal the dismissals to the U.S. Court of Appeals for the Second Circuit on an interlocutory basis instead of waiting until there is a final judgment in the coordinated proceeding.

Certain members of the Group have also been named as defendants in class actions relating to (i) JPY LIBOR and Euroyen TIBOR (the "Yen action") and (ii) Euribor (the "Euribor action"), both of which are pending in the United States District Court for the Southern District of New York. On 28 March 2014, the Court in the Yen action dismissed the plaintiffs' antitrust claims, but refused to dismiss their claims under the Commodity Exchange Act for price manipulation.

Details of LIBOR investigations and their outcomes affecting the Group are set out under 'Investigations and reviews' on page 114.

Credit default swap antitrust litigation

Certain members of the Group, as well as a number of other financial institutions, are defendants in a consolidated antitrust class action pending in the United States District Court for the Southern District of New York. The plaintiffs generally allege that defendants violated the U.S. antitrust laws by restraining competition in the market for credit default swaps through various means and thereby causing inflated bid-ask spreads for credit default swaps.

FX antitrust litigation

Certain members of the Group, as well as a number of other financial institutions, are defendants in a consolidated antitrust class action on behalf of U.S.-based plaintiffs and two similar complaints on behalf of non-U.S. plaintiffs in Norway and South Korea. The three cases are all pending in the United States District Court for the Southern District of New York. The plaintiffs generally allege that the defendants violated the U.S. antitrust laws, state statutes, and the common law by conspiring to manipulate the foreign exchange market by manipulating benchmark foreign exchange rates. On 30 May 2014, the defendants filed motions to dismiss the complaints in these actions.



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14. Litigation, investigations and reviews (continued)

Madoff

In December 2010, Irving Picard, as trustee for the bankruptcy estates of Bernard L. Madoff and Bernard L. Madoff Investment Securities LLC., filed a clawback claim against The Royal Bank of Scotland N.V. (RBS N.V.) in New York bankruptcy court. In the operative complaint, filed in August 2012, the trustee seeks to recover US$75.8 million in redemptions that RBS N.V. allegedly received from certain Madoff feeder funds and US$162.1 million that RBS N.V. allegedly received from its swap counterparties at a time when RBS N.V. allegedly 'knew or should have known of Madoff's possible fraud'. The Trustee alleges that those transfers were preferences or fraudulent conveyances under the US bankruptcy code and New York law and he asserts the purported right to claw them back for the benefit of Madoff's estate. A further claim, for US$21.8 million, was filed in October 2011. These matters remain at the motion to dismiss stage of litigation.

Thornburg adversary proceeding

RBS Securities Inc. and certain other Group companies, as well as several other financial institutions, are defendants in an adversary proceeding filed in the U.S. bankruptcy court in Maryland by the trustee for TMST, Inc. (formerly known as Thornburg Mortgage, Inc.). The trustee seeks recovery of transfers made under certain restructuring agreements as, among other things, avoidable fraudulent and preferential conveyances and transfers.

Complex Systems

RBS N.V. is a defendant in an action being heard in the United States District Court for the Southern District of New York filed by Complex Systems, Inc (CSI). The plaintiff alleges that RBS N.V. has since late 2007 been using the plaintiff's back-office trade finance processing software without a valid licence, in violation of the US Copyright Act.

After granting summary judgment to CSI on the issue of liability, the Court on 9 May 2014 issued an injunction that requires RBS N.V. to cease using the disputed software. RBS N.V. has appealed the injunction and the underlying liability determination to the U.S. Court of Appeals for the Second Circuit. On 26 June 2014, that court denied RBS N.V.'s request that the injunction be stayed pending the outcome of the appeal. RBS N.V. is currently in discussions with CSI to resolve the dispute.

CPDO Litigation

CPDO claims have been served on RBS N.V. in England, the Netherlands and Australia relating to the sale of a type of structured financial product known as a constant proportion debt obligation (CPDO). In November 2012, the Federal Court of Australia issued a judgment against RBS N.V. and others in one such case. It held that RBS N.V. and others committed certain wrongful acts in connection with the rating and sale of the CPDO. In March 2013, RBS N.V. was ordered to pay A$19.7 million. RBS N.V. appealed this decision and the appeal court found against RBS N.V. in May 2014. RBS N.V. has made the required payment of A$19.7 million. The judgment may potentially have significance to the other claims served and to any future similar claims.



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14. Litigation, investigations and reviews (continued)

Investigations and reviews

The Group's businesses and financial condition can be affected by the fiscal or other policies and actions of various governmental and regulatory authorities in the United Kingdom, the European Union, the United States and elsewhere. The Group has engaged, and will continue to engage, in discussions with relevant governmental and regulatory authorities, including in the United Kingdom, the European Union, the United States and elsewhere, on an ongoing and regular basis regarding operational, systems and control evaluations and issues including those related to compliance with applicable regulatory, anti-bribery, anti-money laundering and sanctions regimes. It is possible that any matters discussed or identified may result in investigatory or other action being taken by governmental and regulatory authorities, increased costs being incurred by the Group, remediation of systems and controls, public or private censure, restriction of the Group's business activities or fines. Any of the events or circumstances mentioned below could have a material adverse effect on the Group, its business, authorisations and licences, reputation, results of operations or the price of securities issued by it.

The Group is co-operating fully with the investigations and reviews described below.

LIBOR, other trading rates and foreign exchange trading

On 6 February 2013, the Group announced settlements with the Financial Services Authority in the United Kingdom, the United States Commodity Futures Trading Commission and the United States Department of Justice (DOJ) in relation to investigations into submissions, communications and procedures around the setting of the London Interbank Offered Rate (LIBOR). RBS agreed to pay penalties of 87.5 million, US$325 million and US$150 million to these authorities respectively to resolve the investigations. As part of the agreement with the DOJ, RBS plc entered into a Deferred Prosecution Agreement in relation to one count of wire fraud relating to Swiss Franc LIBOR and one count for an antitrust violation relating to Yen LIBOR. In addition, on 12 April 2013, RBS Securities Japan Limited entered a plea of guilty to one count of wire fraud relating to Yen LIBOR and on 6 January 2014, the US District Court for the District of Connecticut entered a final judgment in relation to the conviction of RBS Securities Japan Limited pursuant to the plea agreement. On 12 April 2013, RBS Securities Japan Limited received a business improvement order from Japan's Financial Services Agency requiring RBS to take remedial steps to address certain matters, including inappropriate conduct in relation to Yen LIBOR. Since such date, RBS Securities Japan Limited has been taking steps to address the issues raised in compliance with that order. In June 2013, RBS was listed amongst the 20 banks found by the Monetary Authority of Singapore (MAS) to have deficiencies in the governance, risk management, internal controls and surveillance systems relating to benchmark submissions following a finding by the MAS that certain traders made inappropriate attempts to influence benchmarks in the period 2007 - 2011. RBS was ordered at that time to set aside additional statutory reserves with MAS of SGD1-1.2 billionand to comply with certain directives set by MAS with oversight by an independent reviewer, including instituting proper benchmark rate governance, providing training and ensuring robust surveillance systems and proper management of conflicts of interest. RBS complied with all directives to the satisfaction of MAS and the statutory reserves amount has been repaid by MAS.



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14. Litigation, investigations and reviews (continued)

In February 2014, the Group paid settlement penalties of approximately EUR 260 million and EUR 131 million to resolve investigations by the European Commission into Yen LIBOR competition infringements and EURIBOR competition infringements respectively.

In July 2014, RBS entered into an Enforceable Undertaking (EU) with the Australian Securities and Investments Commission (ASIC) in relation to potential misconduct involving the Australian Bank Bill Swap Rate. RBS undertakes in the EU to (a) comply with its existing undertakings arising out of the February 2013 settlement with the United States Commodity Futures Trading Commission as they relate to Australian Benchmark Interest Rates, (b) implement remedial measures with respect to its trading in Australian reference bank bills and (c) appoint an independent compliance expert to review and report on RBS's implementation of such remedial measures. The remediation measures include ensuring appropriate records retention, training, communications surveillance and trading reviews are in place. As part of the EU, RBS also agreed to make a voluntary contribution of A$1.6 million to fund independent financial literacy projects in Australia.

The Group is co-operating with investigations and new and ongoing requests for information by various other governmental and regulatory authorities, including in the UK, US and Asia, into its submissions, communications and procedures relating to a number of trading rates, including LIBOR and other interest rate settings, ISDAFIX and non-deliverable forwards.The Group is also under investigation by competition authorities in a number of jurisdictions stemming from the actions of certain individuals in the setting of LIBOR and other trading rates, as well as interest rate-related trading.

In addition, various governmental and regulatory authorities have commenced investigations into foreign exchange trading and sales activities apparently involving multiple financial institutions. The Group has received enquiries from certain of these authorities including the FCA. The Group is reviewing communications and procedures relating to certain currency exchange benchmark rates as well as foreign exchange trading and sales activity. It is not possible to estimate reliably what effect the outcome of these investigations, any regulatory findings and any related developments may have on the Group, including the timing and amount of fines or settlements, which may be material.

On 21 July 2014, the Serious Fraud Office announced that it was launching a criminal investigation into allegations of fraudulent conduct in the foreign exchange market, apparently involving multiple financial institutions.

Technology incident in June 2012

On 19 June 2012, the Group was affected by a technology incident, as a result of which the processing of certain customer accounts and payments were subject to considerable delay. The cause of the incident has been investigated by independent external counsel with the assistance of third party advisors. The Group agreed to reimburse customers for any loss suffered as a result of the incident and the Group made a provision of 175 million in 2012.

The incident, the Group's handling of the incident, and the systems and controls surrounding the processes affected, are the subject of regulatory investigations in the UK and in the Republic of Ireland.



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14. Litigation, investigations and reviews (continued)

On 9 April 2013, the UK Financial Conduct Authority (FCA) announced that it had commenced an enforcement investigation into the incident. This is a joint investigation conducted by the FCA together with the UK Prudential Regulation Authority (PRA). The FCA and PRA will reach their conclusions in due course and will decide whether or not to initiate enforcement action following that investigation. While the outcomes of the FCA and PRA investigations will be separate, the regulators have indicated that they will endeavour to co-ordinate the timescales of their respective investigations. Separately the Central Bank of Ireland has initiated an investigation.

Interest rate hedging products

In June 2012, following an industry wide review, the FSA announced that the Group and other UK banks had agreed to a redress exercise and past business review in relation to the sale of interest rate hedging products to some small and medium sized businesses who were classified as retail clients or private customers under FSA rules. On 31 January 2013, the FSA issued a report outlining the principles to which it wished the Group and other UK banks to adhere in conducting the review and redress exercise. This exercise is being scrutinised by an independent reviewer, who is reviewing and approving any redress, and the FCA is overseeing this.

As part of the redress exercise, the Group undertook to provide fair and reasonable redress to non-sophisticated customers classified as retail clients or private customers, who were mis-sold interest rate hedging products. In relation to non-sophisticated customers classified as retail clients or private customers who were sold interest rate products other than interest rate caps on or after 1 December 2001 up to 29 June 2012, the Group was required to (i) make redress to customers sold structured collars; and (ii) write to customers sold other interest rate hedging products offering a review of their sale and, if it is appropriate in the individual circumstances, propose fair and reasonable redress on a case by case basis. Furthermore, non-sophisticated customers classified as retail clients or private customers who purchased interest rate caps during the period on or after 1 December 2001 to 29 June 2012 are entitled to approach the Group and request a review. The Group has reached agreement with the independent reviewer in relation to redress outcomes for almost all in scope customers. The Group and the independent reviewer are now focused on completing the few remaining review outcomes, as well as assessing ancillary issues such as consequential loss claims.

In addition to the redress exercise that is being overseen by the FCA, the Group is also dealing with a large number of active litigation claims by customers who are also being considered under the FCA redress programme as well as customers who are outside of scope for the review due to their sophistication. The Group is encouraging those customers that are eligible to seek redress under the FCA scheme. To the extent that claims are brought, the Group believes it has strong grounds for defending these claims.

The Group is voluntarily undertaking a similar exercise and past business review in relation to the sale of interest rate hedging products to retail designated small and medium sized businesses in the Republic of Ireland and to relevant customers of RBS International. Current expectations are that these will be completed by 31 December 2014.

The Group has made provisionsin relation to all of the above totalling 1.4 billion to date for this matter, including 100 million in the six months ended 30 June 2014, of which 0.6 billion had been utilised at 30 June 2014.



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14. Litigation, investigations and reviews (continued)

FSA mystery shopping review

On 13 February 2013, the FSA announced the results of a mystery shopping review it undertook into the investment advice offered by banks and building societies to retail clients. As a result of that review the FSA announced that firms involved were cooperative and agreed to take immediate action. The Group was one of the firms involved.

The action required included a review of the training provided to advisers, considering whether changes are necessary to advice processes and controls for new business, and undertaking a past business review to identify any historic poor advice (and where breaches of regulatory requirements are identified, to put this right for customers).

Subsequent to the FSA announcing the results of its mystery shopping review, the FCA has required the Group to carry out a past business review and customer contact exercise on a sample of historic customers that received investment advice on certain lump sum products through the Financial Planning channel of the Personal and Business Banking division of the Group, which includes The Royal Bank of Scotland plc and National Westminster Bank Plc, during the period from March 2012 until December 2012. This review is being conducted under section 166 of the Financial Services and Markets Act, under which a skilled person has been appointed to monitor such exercise. Alongside this review, the Personal and Business Banking business of the Group is also carrying out self-initiated reviews of certain parts of its advice back book and discussions are taking place with the FCA in relation to a remediation exercise for a specific customer segment who may have been mis-sold a structured product.

Card Protection Plan Limited

On 22 August 2013, the FCA announced that Card Protection Plan Limited ("CPP") and 13 banks and credit card issuers, including the Group, had agreed to a compensation scheme in relation to the sale of card and/or identity protection insurance to certain retail customers. The compensation scheme has now been approved by the requisite number of customers and by the High Court of England and Wales. CPP has written to affected policyholders to ask those who believe they have been mis-sold to submit their claims. Claims that have been submitted to date are currently being processed and payments are now being made. Save for exceptional cases, all claims must be submitted before 31 August 2014. The Group has made appropriate levels of provision based on its estimate of ultimate exposure.

Tomlinson Report

On 25 November 2013, a report by Lawrence Tomlinson, entrepreneur in residence at the UK government's Department for Business Innovation and Skills, was published (Tomlinson Report). The Tomlinson Report was critical of the Group's Global Restructuring Group's treatment of SMEs. The Tomlinson Report was passed to the PRA and FCA. On 29 November 2013, the FCA announced that an independent skilled person would be appointed under Section 166 of the Financial Services and Markets Act to review the allegations in the Tomlinson Report. On 17 January 2014, Promontory Financial Group and Mazars were appointed as the skilled person. The Group is fully cooperating with the FCA in its investigation.



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14. Litigation, investigations and reviews (continued)

Separately, in November 2013 the Bank instructed the law firm Clifford Chance to conduct an independent review of the principal allegation made in the Tomlinson Report: the Group's Global Restructuring Group was alleged to be culpable of systematic and institutional behaviour in artificially distressing otherwise viable businesses and through that putting businesses into insolvency. Clifford Chance published its report on 17 April 2014 and concluded that there was no evidence to support the principal allegation.

A separate independent review of the principal allegation, led by Mason Hayes & Curran, Solicitors, has been commenced in the Republic of Ireland. The Group's current expectation is that this review will be completed by 30 September 2014.

Multilateral interchange fees

In 2007, the EC issued a decision that, while interchange is not illegal per se, MasterCard's multilateral interchange fee (MIF) arrangements for cross border payment card transactions with MasterCard and Maestro branded consumer credit and debit cards in the EEA were in breach of competition law. MasterCard was required to withdraw (i.e. set to zero) the relevant cross-border MIF by 21 June 2008. MasterCard appealed against the decision to the General Court in March 2008, with the Group intervening in the appeal proceedings. The General Court heard MasterCard's appeal in July 2011 and issued its judgment in May 2012, upholding the EC's original decision. MasterCard has appealed further to the Court of Justice and the Group has intervened in these appeal proceedings. The appeal hearing took place on 4 July 2013 and the Advocate General's (AG) opinion (which is a non binding opinion and provided to the Court in advance of its final decision) was published on 30 January 2014. The AG opinion proposes that the Court should dismiss MasterCard's appeal. The Court's decision is currently expected on 11 September 2014. MasterCard negotiated interim cross border MIF levels to apply for the duration of the General Court proceedings. These MIF levels remain in place during the appeal before the Court of Justice.

On 9 April 2013, the EC announced it was opening a new investigation into interbank fees payable in respect of payments made in the EEA by MasterCard cardholders from non-EEA countries.

In March 2008, the EC opened a formal inquiry into Visa's MIF arrangements for cross border payment card transactions with Visa branded debit and consumer credit cards in the EEA. In April 2009 the EC announced that it had issued Visa with a formal Statement of Objections. In April 2010 Visa announced it had reached an agreement with the EC as regards immediate cross border debit card MIF rates only and in December 2010 the commitments were finalised for a four year period commencing December 2010 under Article 9 of Regulation 1/2003. In July 2012 Visa made a request to re-open the settlement in order to modify the fee. The EC rejected the request and in October 2012 Visa filed an appeal to the General Court seeking to have that decision annulled. That appeal is ongoing. The EC is continuing its investigations into Visa's cross border MIF arrangements for deferred debit and credit transactions. On 31 July 2012 the EC announced that it had issued Visa with a supplementary Statement of Objections regarding consumer credit cards in the EEA. On 14 May 2013, the EC announced it had reached an agreement with Visa regarding immediate cross border credit card MIF rates. This agreement has now been market tested and was made legally binding on 26 February 2014. The agreement is to last for four years.



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14. Litigation, investigations and reviews (continued)

In addition, the EC has proposed a draft regulation on interchange fees for card payments. The draft regulation is subject to a consultation process, prior to being finalised and enacted. It is currently expected that the regulation will be enacted during early 2015 at the earliest. The draft regulation proposes the capping of both cross-border and domestic MIF rates for debit and credit consumer cards. The draft regulation also sets out other proposals for reform including to the Honour All Cards Rule so merchants will be required to accept all cards with the same level of MIF but not cards with different MIF levels.

In the UK, the Office of Fair Trading (OFT) had previously opened investigations into domestic interchange fees applicable in respect of Visa and MasterCard consumer and commercial credit and debit card transactions. The OFT has not made a finding of an infringement of competition law and has not issued a Statement of Objections to any party in connection with those investigations. In February 2013 the OFT confirmed that while reserving its right to do so, it did not expect to issue Statements of Objections in respect of these investigations (if at all) prior to the handing down of the judgment of the Court of Justice in the matter of MasterCard's appeal against the EC's 2007 infringement decision.

The outcomes of these ongoing investigations, proceedings and proposed regulation are not yet known, but they may have a material adverse effect on the structure and operation of four party card payment schemes in general and, therefore, on the Group's business in this sector.

Payment Protection Insurance

The FSA conducted a broad industry thematic review of Payment Protection Insurance (PPI) sales practices and in September 2008, the FSA announced an escalation of its level of regulatory intervention. Substantial numbers of customer complaints alleging the mis-selling of PPI policies had been made to banks and to the Financial Ombudsman Service (FOS) and many of these were being upheld by the FOS against the banks.

The FSA published a final policy statement in August 2010 imposing significant changes with respect to the handling of complaints about the mis-selling of PPI. In October 2010, the British Bankers' Association (BBA) filed an application for judicial review of the FSA's policy statement and of related guidance issued by the FOS. In April 2011 the High Court issued judgment in favour of the FSA and the FOS and in May 2011 the BBA announced that it would not appeal that judgment. The Group then reached agreement with the FSA on a process for implementation of its policy statement and for the future handling of PPI complaints. Implementation of the agreed processes has been under way since 2011. The Group has made provisions totalling 3.2 billion to date for this matter, including 150 million in the six months ended 30 June 2014, of which 2.6 billion has been utilised at 30 June 2014.

Retail banking - EC

Since initiating an inquiry into retail banking in the European Union (EU) in 2005, the European Commission (EC) continues to keep retail banking under review. In late 2010 the EC launched an initiative pressing for greater transparency of bank fees and is currently proposing to legislate for increased harmonisation of terminology across Member States. The Group cannot predict the outcome of these actions at this stage.



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14. Litigation, investigations and reviews (continued)

UK personal current accounts/retail banking

In July 2008, the OFT published a market study report into Personal Current Accounts (PCAs) raising concerns as regards the way the market was functioning. In October 2009 the OFT summarised initiatives agreed with industry to address these concerns. In December 2009, the OFT published a further report in which it stated that it continued to have significant concerns about the operation of the PCA market in the UK, in particular in relation to unarranged overdrafts, and that it believed that fundamental changes were required for the market to work in the best interests of bank customers. In March 2010, the OFT announced that it had secured agreement from the banks on four industry-wide initiatives designed to address its concerns, namely minimum standards on the operation of opt-outs from unarranged overdrafts, new working groups on information sharing with customers, best practice for PCA customers in financial difficulties and incurring charges, and PCA providers to publish their policies on dealing with PCA customers in financial difficulties. The OFT also announced that it would conduct six-monthly reviews and would also review the market again fully in 2012 and undertake a brief analysis on barriers to entry.

The first six-monthly review was completed in September 2010. The OFT noted progress in switching, transparency and unarranged overdrafts for the period March to September 2010 and highlighted further changes it wanted to see in the market. In March 2011, the OFT published the next update report in relation to PCAs. This noted further progress in improving consumer control over the use of unarranged overdrafts. In particular, the Lending Standards Board had led on producing standards and guidance to be included in a revised Lending Code. The OFT stated it would continue to monitor the market and would consider the need for, and appropriate timing of, further update reports in light of other developments, in particular the work of the UK Government's Independent Commission on Banking (ICB).

Additionally, in May 2010, the OFT announced its review of barriers to entry. The review concerned retail banking and banking for small and medium sized enterprises (SMEs) (up to 25 million turnover). The OFT published its report in November 2010. It advised that it expected its review to be relevant to the ICB, the FSA, HM Treasury and the Department for Business, Innovation and Skills and to the devolved governments in the UK. The OFT did not indicate whether it would undertake any further work. The report maintained that barriers to entry remain, in particular regarding switching, branch networks and brands.

On 13 July 2012, the OFT launched its planned full review of the PCA market. The review was intended to consider whether the initiatives agreed by the OFT with banks to date had been successful and whether the market should be referred to the Competition Commission (CC) for a fuller market investigation.

The OFT's PCA report was published on 25 January 2013. The OFT acknowledged some specific improvements in the market since its last review but concluded that further changes are required to tackle ongoing concerns, including a lack of switching, the ability of consumers to compare products and the complexity of overdraft charges. However, the OFT recognised at the time it published the report that a number of major developments were expected over the coming months including divestment of branches, improvements in account switching and assistance to customers to compare products and services. Therefore the OFT decided not to refer the market to the CC but said that it expected to return to the question of a referral to the CC in 2015, or before. The OFT also announced that it would be carrying out behavioural economic research on the way consumers make decisions and engage with retail banking service, and would study the operation of payment systems as well as the SME banking market.



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14. Litigation, investigations and reviews (continued)

On 11 March 2014, the successor body to the OFT and CC, the Competition & Markets Authority (CMA), announced that in addition to its pending SME review (see below), it would be undertaking an update of the OFT's 2013 PCA review. On 18 July 2014 the CMA published its preliminary findings in respect of both the PCA and SME market studies. The CMA provisionally decided to make a market investigation reference (MIR) for both the PCA and SME market studies. The provisional decision on both PCAs and SMEs is now subject to a consultation period which runs until 17 September 2014. Following this period of consultation the CMA will make its final decision on a MIR in late autumn 2014. Should the CMA decide to proceed with a MIR this would result in a wide-ranging 18-24 month Phase 2 inquiry. At this stage it is not possible to estimate potential impacts on the Group.

SME banking market study

The OFT announced its market study on competition in banking for SMEs in England and Wales, Scotland and Northern Ireland on 19 June 2013. Following a consultation on the scope of the market study, the OFT published an update paper on 27 September 2013 setting out its proposed scope. On 11 March 2014, the OFT set out some competition concerns on SME banking and also announced that its successor body, the CMA, would continue the review. As discussed above, the CMA has provisionally decided to make a MIR for the SME market study in addition to the PCA study. As regards SMEs, the CMA is consulting on both the provisional decision and its provisional conclusion that it would be more appropriate to make a MIR than accept a set of undertakings in lieu put forward by RBS, Barclays, HSBC and Lloyds. The CMA is also consulting on whether a review is required of the previous undertakings given following the CC's investigation into SME banking in 2002 and has asked for comments on whether these undertakings need to be varied. At this stage it is not possible to estimate potential impacts on the Group.

FCA Wholesale Sector Competition Review

On 9 July 2014, the FCA launched a review of competition in the wholesale sector to identify any areas which may merit further investigation through an in-depth market study.

The initial review is an exploratory exercise and will focus primarily on competition in wholesale securities and investment markets, and related activities such as corporate banking. It will commence with a three month consultation exercise, including a call for inputs from stakeholders. Following this consultation period, the FCA intends to publish a feedback statement later in 2014 and any market study is expected to be launched in early 2015.

Credit default swaps (CDS) investigation

The Group is a party to the EC's antitrust investigation into the CDS information market. The Group has received and responded to a Statement of Objections from the EC and continues to co-operate fully with the EC's ongoing investigation. In general terms, the EC has raised concerns that a number of banks, Markit and ISDA may have jointly prevented exchanges from entering the CDS market. At this stage, the Group cannot estimate reliably what effect the outcome of the investigation may have on the Group, which may be material.



Notes

14. Litigation, investigations and reviews (continued)

Securitisation and collateralised debt obligation business

In the United States, the Group is involved in reviews, investigations and proceedings (both formal and informal) by federal and state governmental law enforcement and other agencies and self-regulatory organisations, including among others various members of the RMBS Working Group of the Financial Fraud Enforcement Task Force relating to, among other things, issuance, underwriting and trading in mortgage-backed securities, collateralised debt obligations (CDOs), and synthetic products. In connection with these inquiries, Group companies have received requests for information and subpoenas seeking information about, among other things, the structuring of CDOs, financing to loan originators, purchase of whole loans, sponsorship and underwriting of securitisations, due diligence, representations and warranties, communications with ratings agencies, disclosure to investors, document deficiencies, trading activities and repurchase requests.

On 7 November 2013, the Group announced that it had settled with the US Securities and Exchange Commission ('the SEC') over its investigation of RBS Securities Inc. relating to due diligence conducted in connection with a 2007 offering of residential mortgage-backed securities and corresponding disclosures. Pursuant to the settlement, RBS Securities Inc., without admitting or denying the SEC's allegations, consented to the entry of a final judgment ordering certain relief, including an injunction and the payment of approximately US$153 million in disgorgement, penalties, and interest. The settlement was subsequently approved by the United States District Court for the District of Connecticut. The Group co-operated fully with the SEC throughout the investigation.

In 2007, the New York State Attorney General issued subpoenas to a wide array of participants in the securitisation and securities industry, focusing on the information underwriters obtained from the independent firms hired to perform due diligence on mortgages. The Group completed its production of documents requested by the New York State Attorney General in 2008, principally producing documents related to loans that were pooled into one securitisation transaction. In May 2011, the New York State Attorney General requested additional information about the Group's mortgage securitisation business and, following the formation of the RMBS Working Group, has focused on the same or similar issues as the other state and federal RMBS Working Group investigations described above. The investigation is ongoing and the Group continues to respond to requests for information.

US mortgages - loan repurchase matters

The Group's Markets business in North America has been a purchaser of non-agency US residential mortgages in the secondary market, and an issuer and underwriter of non-agency residential mortgage-backed securities (RMBS). Markets did not originate or service any US residential mortgages and it was not a significant seller of mortgage loans to government sponsored enterprises (GSEs) (e.g. the Federal National Mortgage Association and the Federal Home Loan Mortgage Association).



Notes

14. Litigation, investigations and reviews (continued)

In issuing RMBS, Markets generally assigned certain representations and warranties regarding the characteristics of the underlying loans made by the originator of the residential mortgages; however, in some circumstances, Markets made such representations and warranties itself. Where Markets has given those or other representations and warranties (whether relating to underlying loans or otherwise), Markets may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of such representations and warranties. In certain instances where it is required to repurchase loans or related securities, Markets may be able to assert claims against third parties who provided representations or warranties to Markets when selling loans to it, although the ability to recover against such parties is uncertain. Between the start of 2009 and 30 June 2014, Markets received approximately US$741 million in repurchase demands in respect of loans made primarily from 2005 to 2008 and related securities sold where obligations in respect of contractual representations or warranties were undertaken by Markets. However, repurchase demands presented to Markets are subject to challenge and rebuttal by Markets.

Citizens Financial Group, Inc (Citizens) has not been an issuer or underwriter of non-agency RMBS. However, Citizens is an originator and servicer of residential mortgages, and it routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, Citizens makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of the representations and warranties concerning the underlying loans. Between the start of 2009 and 30 June 2014, Citizens received US$243 million in repurchase demands in respect of loans originated primarily since 2003. However, repurchase demands presented to Citizens are subject to challenge and rebuttal by Citizens.

Although there has in recent times been disruption in the ability of certain financial institutions operating in the United States to complete foreclosure proceedings in respect of US mortgage loans in a timely manner or at all (including as a result of interventions by certain states and local governments), to date, Citizens has not been materially impacted by such disruptions and the Group has not ceased making foreclosures.

The Group cannot currently estimate what the ultimate exposure may be with respect to repurchase demands. Furthermore, the Group is unable to estimate the extent to which the matters described above will impact it, and future developments may have an adverse impact on the Group's net assets, operating results or cash flows in any particular period.

Citizens consent orders

The activities of Citizens' two US bank subsidiaries - Citizens Bank, N.A. and Citizens Bank of Pennsylvania - are subject to extensive US laws and regulations concerning unfair or deceptive acts or practices in connection with customer products.Certain of the bank subsidiaries' practices with respect to overdraft protection and other consumer products have not met applicable standards.The bank subsidiaries have implemented and are continuing to implement changes to bring their practices in conformity with applicable laws and regulations.In April 2013, the bank subsidiaries consented to the issuance of orders by their respective primary federal banking regulators, the Office of the Comptroller of the Currency (OCC) and the Federal Deposit Insurance Corporation (FDIC) (the Consent Orders). In the Consent Orders (which are publicly available and will remain in effect until terminated by the regulators), the bank subsidiaries neither admitted nor denied the regulators' findings that they had engaged in deceptive marketing and implementation of the bank's overdraft protection programme, checking rewards programmes, and stop-payment process for pre-authorised recurring electronic fund transfers.



Notes

14. Litigation, investigations and reviews (continued)

In connection with the Consent Orders, the bank subsidiaries paid a total of US$10 million in civil monetary penalties. The Consent Orders also require the bank subsidiaries to develop plans to provide restitution to affected customers (the amount of which is anticipated to be approximately US$8 million), to cease and desist any operations in violation of Section 5 of the Federal Trade Commission Act, and to submit to the regulators periodic written progress reports regarding compliance with the Consent Orders.

In addition, Citizens Bank, N.A. agreed to take certain remedial actions to improve its compliance risk management systems and to create a comprehensive action plan designed to achieve compliance with the Consent Order. Restitution plans have been prepared and submitted for approval, and Citizens Bank, N.A. has submitted for approval and is in the process of implementing its action plan for compliance with the Consent Order, as well as updated policies, procedures and programmes related to its compliance risk management systems. In addition to the above, the bank subsidiaries could face further formal administrative enforcement actions from their federal supervisory agencies, including the assessment of civil monetary penalties and restitution, relating to issues arising from other consumer products.

Governance and risk management consent order

On 27 July 2011, the Group agreed with the Board of Governors of the Federal Reserve System, the New York State Banking Department, the Connecticut Department of Banking, and the Illinois Department of Financial and Professional Regulation to enter into a consent Cease and Desist Order (the Order) to address deficiencies related to governance, risk management and compliance systems and controls in RBS plc and RBS N.V. branches. In the Order, the Group agreed to create the following written plans or programmes:

a plan to strengthen board and senior management oversight of the corporate governance, management, risk management, and operations of the Group's U.S. operations on an enterprise-wide and business line basis,

an enterprise-wide risk management programme for the Group's U.S. operations,

a plan to oversee compliance by the Group's U.S. operations with all applicable U.S. laws, rules, regulations, and supervisory guidance,

a Bank Secrecy Act/anti-money laundering compliance programme for the RBS plc and RBS N.V. branches in the U.S. (the U.S. Branches) on a consolidated basis,

a plan to improve the U.S. Branches' compliance with all applicable provisions of the Bank Secrecy Act and its rules and regulations as well as the requirements of Regulation K of the Federal Reserve,

a customer due diligence programme designed to reasonably ensure the identification and timely, accurate, and complete reporting by the U.S. Branches of all known or suspected violations of law or suspicious transactions to law enforcement and supervisory authorities, as required by applicable suspicious activity reporting laws and regulations, and

a plan designed to enhance the U.S. Branches' compliance with OFAC requirements.



Notes

14. Litigation, investigations and reviews (continued)

The Order (which is publicly available) identified specific items to be addressed, considered, and included in each proposed plan or programme. The Group also agreed in the Order to adopt and implement the plans and programmes after approval by the regulators, to fully comply with the plans and programmes thereafter, and to submit to the regulators periodic written progress reports regarding compliance with the Order. The Group has created, submitted, and adopted plans and/or programmes to address each of the areas identified above. In connection with the Group's efforts to implement these plans and programmes, it has, among other things, made investments in technology, hired and trained additional personnel, and revised compliance, risk management, and other policies and procedures for the Group's U.S. operations. The Group continues to test the effectiveness of the remediation efforts undertaken by the Group to ensure they are sustainable and meet regulators' expectations. Furthermore, the Group continues to work closely with the regulators in its efforts to fulfil its obligations under the Order, which will remain in effect until terminated by the regulators.

The Group may be subject to formal and informal supervisory actions and may be required by its US banking supervisors to take further actions and implement additional remedial measures with respect to these and additional matters. The Group's activities in the United States may be subject to significant limitations and/or conditions.

US dollar processing consent order

The Group's operations include businesses outside the United States that are responsible for processing US dollar payments. On 11 December 2013 the Group and The Royal Bank of Scotland plc announced that they had reached a settlement with the Board of Governors of the Federal Reserve System (Fed), the New York State Department of Financial Services (DFS), and the Office of Foreign Assets Control (OFAC) with respect to The Royal Bank of Scotland plc's historical compliance with US economic sanction regulations outside the US.In settlement with the above authorities, The Royal Bank of Scotland plc agreed to pay US$100 million in total, including US$50 million to the Fed, of which US$33 million was deemed to satisfy the OFAC penalty, and US$50 million to DFS.

As part of the settlement, the Group and The Royal Bank of Scotland plc entered into a consent Cease and Desist Order with the Fed (the Order) indicating, among other things, that: (a) the Group and The Royal Bank of Scotland plc lacked adequate risk management and legal review policies and procedures to ensure that activities conducted outside the United States comply with applicable OFAC regulations; (b) from at least 2005 to 2008, certain business lines within The Royal Bank of Scotland plc developed and implemented policies and procedures for processing U.S. dollar-denominated funds transfers through unaffiliated U.S. financial institutions involving parties subject to OFAC Regulations that omitted relevant information from payment messages necessary for the U.S. financial institutions to determine whether these transactions were carried out in a manner consistent with U.S. law; and (c) the Group continues to implement improvements in its oversight and compliance programme for activities involving offices outside the United States that impact the ability of U.S. financial institutions to comply with applicable OFAC sanctions. In the Order (which is publicly available), the Group agreed to create an OFAC compliance programme to ensure compliance with OFAC regulations by the Group's global business lines outside of the United States, and to adopt, implement, and comply with the programme. The programme has now been submitted to the Federal Reserve Bank of Boston (Reserve Bank) for approval.



Notes

14. Litigation, investigations and reviews (continued)

Sixty days after the programme submitted to the Federal Reserve Bank of Boston (Reserve Bank) is approved, the Group is to complete a global OFAC risk assessment and submit it to the Reserve Bank and the FCA. The Group also agreed in the Order to hire an independent consultant (subject to approval by the Reserve Bank and the FCA) to conduct an annual OFAC compliance review involving a review of compliance policies and their implementation and an appropriate risk-focused sampling of U.S. dollar payments. The Order further requires the Group to submit quarterly written progress reports to the Reserve Bank detailing the form and manner of all actions taken to secure compliance with the Order. It was also announced that the US Department of Justice and the New York County District Attorney's Office had concluded their parallel criminal investigations and do not intend to take any action against The Royal Bank of Scotland plc.

US/Swiss tax programme

In August 2013, the DOJ announced a programme for Swiss banks (the Programme), to settle the long-running dispute between the US tax authorities and Switzerland regarding the role of Swiss banks in concealing the assets of US tax payers in offshore accounts. The Programme provides Swiss banks with an opportunity to obtain resolution, through non-prosecution agreements or non-target letters, concerning their status in connection with the DOJ's investigations.

Coutts & Co Ltd, a member of the Group incorporated in Switzerland, notified the DOJ that it intended to participate in the Programme based on the possibility that some of its clients may not have declared their assets in compliance with US tax laws. The Programme required a detailed review of all US related accounts. The results of Coutts & Co Ltd's review were presented to the DOJ in June 2014. The DOJ has extended, until 31 July 2014, the deadline for Programme participants to complete the collection of evidence of the tax status of their US related account holders. The DOJ has also extended, until 15 September 2014, the deadline to collect evidence of those US related account holders also participating in an offshore voluntary disclosure programme.

Review of suitability of advice provided by Coutts & Co

In 2013 the FCA conducted a thematic review of the advice processes across the UK wealth management industry. As a result of this review, Coutts & Co, a member of the Group incorporated in England and Wales, decided to undertake a past business review into the suitability of investment advice provided to its clients. This review is ongoing. Coutts & Co is in the process of contacting clients and redress will be offered in appropriate cases. A provision has been taken to cover any potential liability arising from this review.


Notes

15. Other developments

Completion of sale of remaining interest in Direct Line Insurance Group (DLG)

RBS completed the sale of its remaining interest of 423.2 million ordinary shares in DLG on 27 February 2014 at a price of 2.63 pence per share, raising gross proceeds of 1,113 million and realising a gain of 191 million.

RBS has now sold all its ordinary shares in DLG except for 4.2 million shares held to satisfy long term incentive plan awards granted by RBS to DLG management. The sale marks the completion of RBS's EC-mandated disposal of its interest in DLG.

Dividend Access Share and revised State Aid terms

RBS announced on 9 April 2014 that it had entered into an agreement ('DAS Retirement Agreement') with Her Majesty's Treasury ('HMT') to provide for the future retirement of the Dividend Access Share ('DAS') subject to approval by the Company's independent shareholders, which was received at a General Meeting of the Company on 25 June 2014. The DAS Retirement Agreement sets out the process for removal of the DAS - a key element of the Government's 2009 capital injection into RBS and the associated European Commission ("EC") approval of the state aid package for the bank. Among other benefits, the retirement of the DAS will in future allow the Board to state more clearly a dividend policy to existing and potential investors.

The DAS was an important factor in the EC's assessment of the state aid RBS received and was part of the basis for its approval of that support in 2009. It was therefore necessary for the proposal for the eventual retirement of the DAS to be notified to the EC by HMT and this was done by HMT.

The EC concluded that the new arrangements for the eventual retirement of the DAS did not constitute new state aid and approved the changes to RBS's restructuring plan in its State Aid Amendment Decision of 9 April 2014. In addition, this decision included two further key commitments made by HMT to the EC as follows:

The deadline for RBS's divestment of the Williams & Glyn business (by Initial Public Offering (IPO), whole business sale or tendering procedure for its entire interest) has been extended. In the expected event of divestment by IPO, RBS must carry out this IPO before 31 December 2016 and complete the disposal of its entire interest in the Williams & Glyn business by 31 December 2017.



Citizens Financial Group, Inc. ('Citizens') will be disposed of by 31 December 2016, with an automatic 12 month extension if market metrics indicate that an IPO or subsequent tranches of disposal cannot be completed in an orderly fashion or at a fair value. On 1 November 2013, RBS announced that it would accelerate the divestment of Citizens with a partial IPO and that it planned to fully divest the business by the end of 2016. The obligation under the State Aid Amendment Decision to dispose of Citizens is therefore in line with RBS's planned and publicly stated divestment timetable and already reflected in its capital and strategic planning.

RBS has entered into a Revised State Aid Commitment Deed under which it undertakes to do all acts and things necessary to ensure that HMT is able to comply with the revised state aid commitments made by HMT to the EC.



Notes

15. Other developments (continued)

Board changes

On 27 February 2014, RBS announced that Philip Scott, a non-executive director, will step down from the Board by 31 October 2014.

Morten Friis was appointed as a non-executive director with effect from 10 April 2014.

Anthony Di Iorio, a non-executive director, stepped down from the Board on 26 March 2014.

Ewen Stevenson was appointed as an executive director and RBS Chief Financial Officer with effect from 19 May 2014.

Cap on variable remuneration

The fourth EU Capital Requirements Directive (CRD IV), implemented for banks in the UK by the Prudential Regulation Authority, imposes a 1:1 cap on the ratio of variable remuneration to fixed remuneration; however, with shareholder approval it is possible to award variable remuneration up to 200% of fixed remuneration (a 2:1 ratio).

On 25 April 2014, the Board announced it was not seeking approval from shareholders at the 2014 Annual General Meeting for the 2:1 ratio. Instead, the Company has taken steps to work within the constraints of the 1:1 ratio (of variable to fixed remuneration) for employees subject to the Prudential Regulation Authority's Remuneration Code to deliver a remuneration structure that is aligned with shareholders' interests and compliant with the requirements of CRD IV.

EU financial transaction tax

On 30 April 2014, the European Court rejected a challenge from the UK Government of the initial proposal for the EU financial transaction tax on procedural grounds. A further challenge on substantive grounds may follow, depending on the nature of any subsequent Directive enacted in the future. RBS continues to monitor developments.

Citizens Financial Group (CFG)

On 13 May 2014, CFG filed an S-1 registration statement with the Securities and Exchange Commission in the United States to undertake an initial public offering.The intention to fully divest CFG was announced in November 2013.

The filing of an S-1 Registration Statement is a regulatory requirement in the United States as part of the IPO process. This draft submission will initiate a 12-14 week process where the SEC can provide their comments. A formal prospectus will then be published which will include a price range and offering size range.

The submission of this statement is in line with the stated plan to launch an IPO of CFG by Q4 2014 - and complete RBS's selldown of CFG in 2016 - as part of the RBS Capital Plan.



Notes

15. Other developments (continued)

Rating agencies

Moody's Investors Service

On 13 March 2014, Moody's Investors Service ('Moody's') lowered its credit ratings of RBS Group plc and certain subsidiaries by one notch. The long term ratings of RBS Group plc were lowered to 'Baa2' from 'Baa1' whilst the long term ratings of RBS plc and National Westminster Bank Plc were lowered to 'Baa1' from 'A3'. Short term ratings were affirmed as unchanged. Post the review, a negative ratings outlook was assigned.

The ratings of Ulster Bank Ltd and Ulster Bank Ireland Ltd were also impacted by the rating action on the RBS Group. The long term and short term ratings of these entities were lowered by one notch to 'Baa3' (long term)/'P-3' (short term) from 'Baa2'/'P-2'. A negative outlook was assigned to ratings, in line with the ratings outlook on the RBS Group.

Moody's rating actions were prompted by its concerns over the execution risks relating to the effective roll-out of the Group's strategic plans, its concerns over the impact of restructuring costs on profitability and its concern that the Group's capitalisation is vulnerable to short-term shocks. Despite these short to medium term concerns, Moody's expects RBS Group's capitalisation to improve in the medium to long term as the recovery plan is progressed. The agency also considers that, if executed according to plan, the intended restructuring will ultimately be positive for creditors as it will deliver a more efficient UK-focused bank with lower risk operations.

The long-term ratings of subsidiaries, Citizens Bank NA and Citizens Bank of Pennsylvania were not impacted by the rating action on the RBS Group and the long-term ratings of these entities were affirmed as unchanged by Moody's. Ratings are on a negative outlook.

Fitch Ratings

On 24 March 2014 Fitch Ratings ('Fitch') affirmed as unchanged the long term ratings of RBS Group plc and subsidiaries, RBS plc and National Westminster Bank Plc, retaining the rating outlooks of these entities at negative.

On 25 March 2014 Fitch affirmed the ratings of Ulster Bank Ltd. At the same time, the long-term rating of Ulster Bank Ireland Ltd was revised down one notch to 'BBB+' from 'A-' and the short-term rating was revised to 'F2' from 'F1'. The outlooks on the ratings of both Ulster Bank Ltd and Ulster Bank Ireland Ltd remain negative.

The decision to downgrade the rating of Ulster Bank Ireland Ltd was based on the view that this entity's role within RBS Group may become less important over the next three to five years. Fitch also believe that the potential for disposal of Ulster Bank Ireland Ltd is higher than that of Ulster Bank Ltd, a Northern Irish business. These opinions caused Fitch to reduce the amount of support uplift in the ratings of Ulster Bank Ireland Ltd by one notch.



Notes

15. Other developments (continued)

Rating agencies (continued)

Standard & Poor's

During the quarter, Standard & Poor's affirmed as unchanged its ratings on the Group and notable subsidiaries. Negative rating outlooks were maintained.

Current RBS Group plc and subsidiary ratings are shown in the table below:


Moody's


S&P


Fitch


Long term

Short term


Long term

Short term


Long term

Short term










RBS Group plc

Baa2

P-2


BBB+

A-2


A

F1










The Royal Bank of Scotland plc

Baa1

P-2


A-

A-2


A

F1










National Westminster Bank Plc

Baa1

P-2


A-

A-2


A

F1










RBS N.V.

Baa1

P-2


A-

A-2


A

F1










Citizens Bank, NA/
Citizens Bank of Pennsylvania

A3

P-2


A-

A-2


BBB+

F2










Ulster Bank Ireland Ltd

Baa3

P-3


BBB+

A-2


BBB+

F2

Ulster Bank Ltd

Baa3

P-3


BBB+

A-2


A-

F1


16. Related party transactions

UK Government

The UK Government and bodies controlled or jointly controlled by the UK Government and bodies over which it has significant influence are related parties of the Group. The Group enters into transactions with many of these bodies on an arm's length basis.

Bank of England facilities

In the ordinary course of business, the Group may from time to time access market-wide facilities provided by the Bank of England.

The Group's other transactions with the UK Government include the payment of taxes, principally UK corporation tax and value added tax; national insurance contributions; local authority rates; and regulatory fees and levies (including the bank levy and FSCS levies).

Other related parties

(a) In their roles as providers of finance, Group companies provide development and other types of capital support to businesses. These investments are made in the normal course of business and on arm's length terms. In some instances, the investment may extend to ownership or control over 20% or more of the voting rights of the investee company. However, these investments are not considered to give rise to transactions of a materiality requiring disclosure under IAS 24.

(b) The Group recharges The Royal Bank of Scotland Group Pension Fund with the cost of administration services incurred by it. The amounts involved are not material to the Group.

Full details of the Group's related party transactions for the year ended 31 December 2013 are included in the 2013 Annual Report and Accounts.


Notes

17. Date of approval

This announcement was approved by the Board of directors on 31 July 2014.


18. Post balance sheet events

There have been no significant events between 30 June 2014 and the date of approval of this announcement which would require a change to or additional disclosure in the announcement.


Independent review report to The Royal Bank of Scotland Group plc

We have been engaged by The Royal Bank of Scotland Group plc ("the Company") to review the condensed consolidated financial statements in the half-yearly financial report for the six months ended 30 June 2014 which comprise the condensed consolidated income statement, the condensed consolidated statement of comprehensive income, the condensed consolidated balance sheet, the condensed consolidated statement of changes in equity, the condensed consolidated cash flow statement, related Notes 1 to 18, the financial information in the segment results on pages 24 to 68, and the Capital and risk management disclosures set out in Appendix 1 except for those indicated as not reviewed (together "the condensed consolidated financial statements"). We have read the other information contained in the half-yearly financial report and considered whether it contains any apparent misstatements or material inconsistencies with the information in the condensed financial statements.

This report is made solely to the Company in accordance with International Standard on Review Engagements (UK and Ireland) 2410 'Review of Interim Financial Information Performed by the Independent Auditor of the Entity' issued by the Auditing Practices Board. Our work has been undertaken so that we might state to the Company those matters we are required to state to them in an independent review report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company, for our review work, for this report, or for the conclusions we have formed.

Directors' responsibilities

The half-yearly financial report is the responsibility of, and has been approved by, the directors. The directors are responsible for preparing the half-yearly financial report in accordance with the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority.

As disclosed in Note 1, the annual financial statements of the Group are prepared in accordance with IFRSs as adopted by the European Union. The condensed consolidated financial statements included in this half-yearly financial report have been prepared in accordance with International Accounting Standard 34, 'Interim Financial Reporting', as adopted by the European Union.

Our responsibility

Our responsibility is to express to the Company a conclusion on the condensed consolidated financial statements in the half-yearly financial report based on our review.

Scope of review

We conducted our review in accordance with International Standard on Review Engagements (UK and Ireland) 2410 'Review of Interim Financial Information Performed by the Independent Auditor of the Entity' issued by the Auditing Practices Board for use in the United Kingdom. A review of interim financial information consists of making inquiries, primarily of persons responsible for financial and accounting matters, and applying analytical and other review procedures. A review is substantially less in scope than an audit conducted in accordance with International Standards on Auditing (UK and Ireland) and consequently does not enable us to obtain assurance that we would become aware of all significant matters that might be identified in an audit. Accordingly, we do not express an audit opinion.



Independent review report to The Royal Bank of Scotland Group plc (continued)

Conclusion

Based on our review, nothing has come to our attention that causes us to believe that the condensed consolidated financial statements in the half-yearly financial report for the six months ended 30 June 2014 are not prepared, in all material respects, in accordance with International Accounting Standard 34 as adopted by the European Union and the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority.

Deloitte LLP

Chartered Accountants and Statutory Auditor

London, United Kingdom

31 July 2014


Disposal of Direct Line Group

In November 2009, the Group entered into a state aid commitment deed with the Commissioners of Her Majesty's Treasury requiring the Group to: (1) divest its interest in Direct Line Group (DLG) to a level below that at which it would be considered to exercise control by 31 December 2013 and (2) dispose of its entire interest by 31 December 2014. Pursuant to its obligations, the Group sold 34.7% of DLG in an initial public offering (IPO) in October 2012 and subsequently sold 16.8% in March 2013, 20.0% in September 2013, and 28.5% in February 2014 through institutional placings.

The Group ceased to consolidate DLG after the second share sale in March 2013 when its shareholding fell to 48.5% thereafter treating it as an associate until the final share sale in February 2014. The Group has been in discussions with the Conduct Committee of the UK Financial Reporting Council (the Conduct Committee) about when DLG should have been deconsolidated. Based on full consideration of the facts and circumstances, the Group's assessment is that it no longer controlled DLG after the second share sale in March 2013. The Conduct Committee considers that the Group retained control owing to its dominant voting interest, notwithstanding the reduction of its shareholding to below 50%, the relationship agreement and the state aid commitment deed; therefore, in accordance with the provisions in IFRS 10 Consolidated Financial Statements regarding de facto control, DLG should have been consolidated by the Group in its interim accounts for the six months ended 30 June 2013.

At the request of the Conduct Committee, the effect on the Group's financial statements for 30 June 2013 and 31 December 2013 of consolidating DLG up until September 2013 is set out below:


Half year ended


Year ended


30 June 2013


31 December 2013


As published

DLG consolidated to September 2013


As published

DLG consolidated to September 2013


m

m


m

m







Income statement






Other operating income

1,332

1,286


1,398

1,331

Operating profit/(loss) before tax

1,374

1,328


(8,243)

(8,310)

Discontinued operations

138

161


148

346

Profit/(loss) for the period

834

811


(8,477)

(8,346)

Total comprehensive income/(loss)

601

649


(10,189)

(10,051)








30 June 2013


31 December 2013


As published

DLG consolidated to September 2013


As published

DLG consolidated to September 2013


m

m


m

m







Balance sheet






Prepayments, accrued income and other assets:

9,063

7,565


7,614

7,614

Interests in associates

2,500

1,002


902

902

Assets of disposal groups

1,313

13,621


3,017

3,071

Total assets

1,216,229

1,227,039


1,027,878

1,027,932

Liabilities of disposal groups

306

9,477


3,378

3,378

Non-controlling interests

475

2,121


473

473

Owners' equity

69,183

69,176


58,742

58,796

The Conduct Committee is not pursuing the matter further given the amounts involved and the subsequent loss of control.


Risk factors

Set out below is a summary of the principal risks which could adversely affect the Group; it should be read in conjunction with the Risk and Balance Sheet management section on pages 174 to 364 of the 2013 Annual Report and Accounts (2013 R&A). This summary should not be regarded as a complete and comprehensive statement of all potential risks and uncertainties. A fuller description of these and other risk factors is included in the 2013 R&A on pages 523 to 536.

The Group is implementing a new strategic plan and direction which will result in a significant downsizing of the Group, including simplifying the Group by replacing the previous divisional structure with three customer franchises. The Group is also taking steps to strengthen its capital position and has established medium term goals.



The Group's ability to implement its new strategic plan and achieve its capital goals depends on the success of its efforts to refocus on its core strengths and the timely divestment of Citizens Financial Group (CFG). Since 2009, the Group has undertaken an extensive restructuring, including the disposal of non-core assets and businesses, such as the full divestment of Direct Line Group in March 2014, as part of the State Aid restructuring plan approved by the EC and supplemented by the agreements with HM Treasury and the EC on 9 April 2014. The Group created RBS Capital Resolution in the fourth quarter of 2013 to manage the run-down of problem assets with the clear aspiration of removing such assets from the balance sheet by the end of 2016.



The level of structural change required to implement the Group's strategic and capital goals together with other regulatory requirements such as ring fencing are likely to be disruptive and increase operational and people risks for the Group. There is no assurance that the Group will be able to successfully implement its new strategy on which its capital plan depends or achieve its goals within the time frames contemplated or at all.



Operational and reputational risks are inherent in the Group's businesses, and heightened as a result of the implementation of the new strategic plan.



The Scottish government is holding a referendum on 18 September 2014 on the question of Scottish independence from the UK. Although the outcome of the referendum is uncertain, subject to any mitigating factors, uncertainties resulting from an affirmative vote in favour of independence would be likely to significantly impact the Group's credit ratings and could also impact the fiscal, monetary, legal and regulatory landscape to which the Group is subject. Were Scotland to become independent, it may also affect Scotland's status in the EU. The occurrence of any of the impacts above could significantly impact the Group's costs and would have a material adverse effect on the Group's business, financial condition, results of operations and prospects.



Despite the improved outlook for the global and UK economy over the near to medium-term, actual or perceived difficult global economic conditions, potential volatility in the UK housing market and restrictions on mortgage lending as well as increased competition, particularly in the UK, create challenging economic and market conditions and a difficult operating environment for the Group's businesses. These factors, together with additional uncertainty relating to the recovery of the Eurozone economy where the Group has significant exposure and the risk of a return of volatile financial markets, in part due to the monetary policies and measures carried out by central banks, have adversely affected and will continue to adversely affect the Group's businesses, earnings, financial condition and prospects.



Risk factors

The Group is subject to substantial regulation and oversight, and any further significant regulatory developments such as those which have occurred over the past several years could have an adverse effect on how the Group conducts its business and on its results of operations and financial condition. Certain regulatory measures introduced in the UK and in Europe relating to ring-fencing of certain bank activities could result in additional costs and increased operational risks which may impact the viability of certain business models and require significant restructuring with the possible transfer of a large number of customers between legal entities.



The Group's ability to implement its strategy and its future success depends on its ability to attract and retain qualified personnel. The Group could fail to attract or retain senior management, which may include members of the Group Board, or other key employees, and it may suffer if it does not maintain good employee relations. The Group's changing strategy has led to the departure of many talented staff. Following the implementation of CRD IV and the Government's views on variable compensation, there is now a restriction on the Group's ability to pay individual bonuses greater than salary, which may put the Group at a competitive disadvantage. An inability to attract and retain qualified personnel could have an adverse impact on the implementation of the Group's strategy and regulatory commitments.



The Group is subject to a number of regulatory initiatives which may adversely affect its business, including the UK Government's adoption of the Financial Services (Banking Reform) Act 2013, the US Federal Reserve's new rules for applying US capital, liquidity and enhanced prudential standards to certain of the Group's US operations and ongoing reforms in the European Union with respect to capital requirements, stability and resolution of financial institutions, including CRD IV and the Resolution and Recovery Directive.



The Group's ability to meet its obligations including its funding commitments depends on the Group's ability to access sources of liquidity and funding. The inability to access liquidity and funding due to market conditions or otherwise or to do so at a reasonable cost, could adversely affect the Group's financial condition and results of operations. Furthermore, the Group's borrowing costs and its access to the debt capital markets and other sources of liquidity depend significantly on its and the UK Government's credit ratings. The Group's credit ratings would be likely to be negatively impacted by political events, such as an affirmative vote in favour of Scottish independence.



The Group's business performance, financial condition and capital and liquidity ratios could be adversely affected if its capital is not managed effectively or as a result of changes to capital adequacy and liquidity requirements, including those arising out of Basel III implementation (globally or by European, UK or US authorities) as well as structural changes that may result from the implementation of ring-fencing under the Financial Services (Banking Reform) Act 2013 or changes of the US Federal Reserve with respect to the Group's US operations. The Group's ability to reach its target capital ratios in the medium term will turn on a number of factors including a significant downsizing of the Group in part through the sale of CFG.



The Group is, and may be, subject to litigation and regulatory and governmental investigations that may impact its business, reputation, results of operations and financial condition. Although the Group settled a number of legal proceedings and regulatory investigations during 2013 and 2014, the Group is expected to continue to have material exposure to legacy litigation and regulatory proceedings in the medium term. The Group also expects greater regulatory and governmental scrutiny for the foreseeable future particularly as it relates to compliance with historical, new and existing laws and regulations such as anti-money laundering and anti-terrorism laws.



Risk factors

The Group is highly dependent on its information technology systems, which are currently subject to significant investment and rationalisation as part of the Group's new strategic plan and associated transformation programme. The Group has been and expects to continue to be subject to cyber attacks which expose the Group to loss of customer data or other sensitive information and which, combined with other failures of the Group's information technology systems, may hinder its ability to service its clients which could result in long-term damage to the Group's businesses and brands.



The Group or any of its UK bank subsidiaries may face the risk of full nationalisation or other resolution procedures, including recapitalisation of the Group or any of its UK bank subsidiaries, through bail-in which has been introduced by the Financial Services (Banking Reform) Act 2013 and will come into force on a date stipulated by HM Treasury. Various actions could be taken by or on behalf of the UK Government, including actions in relation to any securities issued, new or existing contractual arrangements and transfers of part or all of the Group's businesses.



As a result of the UK Government's majority shareholding in the Group it is able to exercise a significant degree of influence over the Group including on dividend policy, the election of directors or appointment of senior management, remuneration policy and/or limiting the Group's operations. The offer or sale by the UK Government of all or a portion of its shareholding in the Company could affect the market price of the equity shares and other securities and acquisitions of ordinary shares by the UK Government (including through conversions of other securities or further purchases of shares) may result in the delisting of the Group from the Official List.



The actual or perceived failure or worsening credit of the Group's counterparties or borrowers, including sovereigns in the Eurozone, and depressed asset valuations resulting from poor market conditions have led the Group to realise and recognise significant impairment charges and write-downs which have adversely affected the Group and could continue to adversely affect the Group if, due to a deterioration in economic and financial market conditions or continuing weak economic growth, it were to recognise or realise further write-downs or impairment charges.



The value of certain financial instruments recorded at fair value is determined using financial models incorporating assumptions, judgements and estimates that may change over time or may ultimately not turn out to be accurate.



Recent developments in regulatory or tax legislation and any further significant developments could have an effect on how the Group conducts its business and on its results of operations and financial condition, and the recoverability of certain deferred tax assets recognised by the Group is subject to uncertainty.



The Group is required to make planned contributions to its pension schemes and to compensation schemes in respect of certain financial institutions (such as the UK Financial Services Compensation Scheme). Additional or increased contributions may have an adverse impact on the Group's results of operations, cash flow and financial condition.


Statement of directors' responsibilities

We, the directors listed below, confirm that to the best of our knowledge:

the condensed financial statements have been prepared in accordance with IAS 34 'Interim Financial Reporting';



the interim management report includes a fair review of the information required by DTR 4.2.7R (indication of important events during the first six months and description of principal risks and uncertainties for the remaining six months of the year); and



the interim management report includes a fair review of the information required by DTR 4.2.8R (disclosure of related parties' transactions and changes therein).

By order of the Board

Philip Hampton

Ross McEwan

Ewen Stevenson

Chairman

Chief Executive

Chief Financial Officer

31 July 2014

Board of directors

Chairman

Executive directors

Non-executive directors

Philip Hampton

Ross McEwan

Ewen Stevenson

Sandy Crombie

Alison Davis

Morten Friis

Robert Gillespie
Penny Hughes
Brendan Nelson

Baroness Noakes
Philip Scott


Additional information

Share information


30 June

2014

31 March

2014

31 December

2013





Ordinary share price

328.4p

311.0p

338.1p





Number of ordinary shares in issue

6,300m

6,241m

6,203m





Number of equivalent B shares in issue

5,100m

5,100m

5,100m

Statutory results

Financial information contained in this document does not constitute statutory accounts within the meaning of section 434 of the Companies Act 2006 ('the Act'). The statutory accounts for the year ended 31 December 2013 have been filed with the Registrar of Companies. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

Financial calendar



2014 third quarter interim management statement

31 October 2014


This information is provided by RNS
The company news service from the London Stock Exchange
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