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REG - Royal Bk Scot.Grp. - Interim Management Statement <Origin Href="QuoteRef">RBS.L</Origin> - Part 2

- Part 2: For the preceding part double click  ID:nRSc7468Wa 

                                                                                                                                                  
 (6)  Net interest margin includes Treasury allocations and interest on intercompany borrowings, which are excluded from third party customer rates.                                                                                                                                                                                                         
 (7)  Ulster Bank Ireland Limited manages its funding and liquidity requirements locally. Its liquid asset portfolios and non-customer related funding sources are included within its net interest margin, but excluded from its third party asset and liability rates.                                                                                     
 
 
Analysis of results 
 
                                 Quarter ended  
                                 31 March       31 December  31 March  
 2016                            2015           2015         
 Non-interest income             £m             £m           £m        
                                                                       
 Net fees and commissions        654            653          812       
 Income from trading activities  (110)          59           235       
 Own credit adjustments          256            (115)        120       
 Loss on redemption of own debt  -              (263)        -         
 Strategic disposals             (6)            (22)         (135)     
 Other operating income          114            10           284       
                                                                       
 Total non-interest income       908            322          1,316     
                                                                       
 Memo:                                                                 
 IFRS volatility in Treasury     (356)          59           (123)     
 
 
Note: 
 
 (1)  IFRS volatility relates to loans which are economically hedged but for which hedge accounting is not permitted under IFRS.  
 
 
Key points 
 
 ·  Non-interest income was £908 million, a reduction of £408 million, or 31%, compared with £1,316 million in Q1 2015. The reduction principally reflects a £234 million fall in Capital Resolution due to planned asset disposals, a £233 million increase in the 
    charge for volatile items under IFRS (£356 million in Q1 2016 compared with £123 million in Q1 2015) and a £194 million reduction in CIB, reflecting a challenging market and the reduced scale of the business. Partially offsetting, strategic disposal losses 
    were £135 million in Q1 2015, largely in respect of International Private Banking.                                                                                                                                                                              
                                                                                                                                                                                                                                                                    
 ·  Compared with Q4 2015, non-interest income was £586 million higher principally reflecting an own credit adjustment gain of £256 million compared with a charge of £115 million in Q4 2015, a £263 million loss on redemption of own debt in Q4 2015 and a       
    reduction in Capital Resolution losses.  Partially offsetting, a £356 million charge for volatile items under IFRS was reported in the quarter compared with a gain of £59 million in Q4 2015.                                                                  
                                                                                                                                                                                                                                                                    
 ·  Net fees and commissions fell by £158 million, or 19%, compared with Q1 2015 to £654 million reflecting the planned Capital Resolution asset run-down, £59 million, lower CIB income, down £104 million, and lower interchange fees in UK PBB, down £25 million. 
                                                                                                                                                                                                                                                                    
 ·  Losses from trading activities totalled £110 million in Q1 2016 compared with income of £235 million in Q1 2015, reflecting an increased charge for volatile items under IFRS as well as income reductions across CIB and Capital Resolution.                   
                                                                                                                                                                                                                                                                    
 ·  Other operating income of £114 million was £170 million lower than Q1 2015 principally reflecting planned Capital Resolution run-down.                                                                                                                          
 
 
Analysis of results 
 
                                                                                             
                                                       Quarter ended  
                                                       31 March       31 December  31 March  
 2016                                                  2015           2015*        
 Operating expenses                                    £m             £m           £m        
                                                                                             
 Staff costs                                           1,202          1,072        1,285     
 Premises and equipment                                315            422          411       
 Other administrative expenses                         446            786          380       
 Restructuring costs (see below)                       238            614          447       
 Litigation and conduct costs                          31             2,124        856       
                                                                                             
 Administrative expenses                               2,232          5,018        3,379     
 Depreciation and amortisation                         178            170          232       
 Write down of goodwill                                -              498          -         
 Write down of other intangible assets                 10             75           -         
                                                                                             
 Operating expenses                                    2,420          5,761        3,611     
                                                                                             
 Adjusted operating expenses (1)                       2,151          2,525        2,308     
                                                                                             
 Restructuring costs comprise:                                                               
 - staff expenses                                      121            205          56        
 - premises, equipment, depreciation and amortisation  9              41           288       
 - other                                               108            368          103       
                                                                                             
                                                       238            614          447       
                                                                                             
 Staff costs as a % of total income                    39%            43%          37%       
 Cost:income ratio                                     79%            232%         103%      
 Cost:income ratio - adjusted (2)                      76%            88%          65%       
 Employee numbers (FTE - thousands)                    92.4           91.5         91.7      
 
 
*Restated, refer to Note 1 on page 32 for further details. 
 
Notes: 
 
 (1)  Excluding restructuring costs, litigation and conduct costs, and write down of goodwill.                                                                              
 (2)  Excluding restructuring costs, litigation and conduct costs, write down of goodwill, own credit adjustments, loss on redemption of own debt and strategic disposals.  
 
 
Key points 
 
 ·  Total operating expenses of £2,420 million were £1,191 million, or 33%, lower than Q1 2015 principally reflecting lower litigation and conduct costs of £31 million (Q1 2015 - £856 million) and lower restructuring costs of £238 million (Q1 2015 - £447 million).                                               
 ·  Adjusted operating expenses fell by £157 million, or 7%, from Q1 2015 to £2,151 million.  Excluding expenses associated with Williams & Glyn and the write down of intangible assets, adjusted operating expenses reduced by £189 million and remain on target to achieve an £800 million reduction for the year.  
 ·  Staff costs of £1,202 million were down £83 million, or 6%, on Q1 2015 reflecting reduced headcount in CIB and Capital Resolution.                                                                                                                                                                                 
 ·  Restructuring costs of £238 million in the quarter principally related to the Williams & Glyn separation, £158 million.                                                                                                                                                                                            
 ·  Litigation and conduct costs of £31 million were significantly lower than recorded in previous quarters which included additional provisions for mortgage-backed securities and foreign exchange litigation in the US, additional PPI provisions and other customer redress.                                       
 
 
Analysis of results 
 
                                          Quarter ended  
                                          31 March       31 December  31 March  
 2016                                     2015           2015         
 Impairment losses/(releases)             £m             £m           £m        
                                                                                
 Loan impairment losses/(releases)                                              
 - individually assessed                  186            (271)        (15)      
 - collectively assessed                  16             (27)         12        
 - latent                                 21             (28)         (225)     
                                                                                
 Total loan impairment losses/(releases)  223            (326)        (228)     
 Securities                               -              (1)          99        
                                                                                
 Total impairment losses/(releases)       223            (327)        (129)     
 
 
                                      31 March   31 December  31 March   
 Credit metrics (1)                   2016       2015         2015       
                                                                         
 Gross customer loans                 £325,339m  £315,111m    £413,900m  
 Loan impairment provisions           £6,701m    £7,139m      £13,785m   
 Risk elements in lending (REIL)      £11,867m   £12,157m     £22,278m   
 Provisions as a % of REIL            57%        59%          62%        
 REIL as a % of gross customer loans  3.6%       3.9%         5.4%       
 
 
Note: 
 
 (1)  Includes disposal groups and excludes reverse repos.  
 
 
Key points 
 
 ·  A net impairment loss of £223 million was reported in Q1 2016 compared with a release of £129 million in Q1 2015 and a release of £327 million in Q4 2015.                                                                                                                                                                           
 ·  Capital Resolution reported an impairment loss of £196 million compared with a release of £145 million in Q1 2015.  The charge for the quarter included £226 million (Q4 2015 - £83 million; Q1 2015 - £59 million) in relation to exposures in the shipping portfolio reflecting difficult conditions in some parts of the sector.  
 ·  Provision coverage decreased from 59% at 31 December 2015 to 57% at 31 March 2016.                                                                                                                                                                                                                                                   
 
 
Analysis of results 
 
                                                                                                         
 Selected credit risk portfolios                                                       
                                  31 March 2016           31 December 2015  
                                  CRA (1)        TCE (2)  EAD (3)             CRA (1)  TCE (2)  EAD (3)  
 Natural Resources                £m             £m       £m                  £m       £m       £m       
                                                                                                         
 Oil & Gas                        3,518          6,735    5,225               3,533    6,609    5,606    
 Mining & Metals                  1,050          1,998    1,465               1,134    2,105    1,555    
 Electricity                      3,606          8,344    6,055               2,848    7,454    5,205    
 Water & Waste                    5,125          6,290    6,242               4,835    5,948    5,873    
                                                                                                         
                                  13,299         23,367   18,987              12,350   22,116   18,239   
                                                                                                         
 Commodity Traders (4)            668            1,187    1,215               749      1,117    1,350    
 Of which: Natural Resources      506            889      796                 548      772      776      
                                                                                                         
 Shipping                         6,894          7,380    7,140               7,140    7,688    7,509    
 
 
Notes: 
 
 (1)  Credit risk assets (CRA) consist of lending gross of impairment provisions and derivative exposures after netting and contingent obligations.                                                                                                                                    
 (2)  Total committed exposure (TCE) comprises CRA, securities financing transactions after netting, banking book debt securities and committed undrawn facilities.                                                                                                                    
 (3)  Exposure at default (EAD) reflects an estimate of the extent to which a bank will be exposed under a specific facility on the default of a customer or counterparty.Uncommitted undrawn facilities are excluded from TCE but included within EAD; therefore EAD can exceed TCE.  
 (4)  Commodity Traders represent customers in a number of industry sectors, predominantly Natural Resources above.                                                                                                                                                                    
 
 
Key points 
 
 ·  Oil & Gas - The portfolio remained broadly unchanged. Non-performing loans increased to £182 million (31 December 2015 - £138 million) reflecting the continued challenging market environment.                                                                                     
 ·  Mining & Metals - Exposure continued to reduce in Q1 2016 predominantly due to proactive credit management. The sector remains under stress and continues to be subject to heightened monitoring. Non-performing loans increased to £101 million (31 December 2015 - £48 million).  
 ·  Commodity Traders - Exposure is mainly to the largest independent physical commodity traders, funding is predominantly short-dated and used for working capital.                                                                                                                    
 ·  Shipping - Following deterioration in market values and charter rates to historic lows in the dry bulk sector, provisions increased from £181 million to £374 million in Q1 2016. Non-performing loans increased to £827 million (31 December 2015 - £434 million).                 
 
 
                       31 March 2016            31 December 2015  
                       Balance        Total                       Balance  Total     
                       sheet          exposure                    sheet    exposure  
 Emerging markets (1)          
 Tier 1 capital                               38,427                   39,605                                                      
                                                                                                                                   
 Leverage ratio %                             5.3                      5.6                                                         
 
 
Notes: 
 
 (1)  Capital Requirements Regulation (CRR) as implemented by the Prudential Regulation Authority in the UK, with effect from 1 January 2014. All regulatory adjustments and deductions to CET1 have been applied in full for both bases with the exception of unrealised gains on AFS securities which have been included from 2015 under the PRA transitional basis.  
 (2)  Based on end-point CRR Tier 1 capital and leverage exposure under the CRR Delegated Act.                                                                                                                                                                                                                                                                          
 
 
Analysis of results 
 
Key points 
 
 ●  CET1 ratio of 14.6% fell by 90 basis points in the quarter reflecting lower CET1 capital as well as higher RWAs.                                                                                                                           
                                                                                                                                                                                                                                               
 ●  CET1 capital decreased by £1.2 billion due to the payment of the final DAS dividend (50 basis points impact on CET1 ratio) and the accelerated pension payment (30 basis points).                                                          
                                                                                                                                                                                                                                               
 ●  RWAs have increased by £6.9 billion in the quarter to £249.5 billion reflecting loan growth in the core franchises alongside market volatility and exchange rate movements as sterling weakened (£3.3 billion).                            
                                                                                                                                                                                                                                               
 ●  Increases in non-counterparty credit risk RWAs (£5.2 billion) and counterparty risk RWAs (£3.7 billion) were partly offset by a £2.0 billion reduction associated with the annual recalculation of operational risk RWAs.                  
 ●  The increase in credit risk RWAs was principally across Commercial Banking (£3.9 billion), UK PBB (£1.5 billion) and RBSI (£0.8 billion). Partially offsetting, Capital Resolution reduced by £1.8 billion in line with planned run-down.  
    ○                                                                                                                                                                                                                                          Commercial Banking and RBSI credit risk RWAs increased as a result of asset growth and the impact of foreign exchange movements.  
    ○                                                                                                                                                                                                                                          UK PBB credit risk RWAs increased due to mortgage lending growth and a recalibration of mortgage risk parameter models.           
                                                                                                                                                                                                                                               
 ●  Counterparty risk RWAs increased in the quarter in CIB and Capital Resolution driven by market volatility and the implementation of new risk parameter models.                                                                             
                                                                                                                                                                                                                                               
 ●  Leverage ratio decreased in the quarter from 5.6% to 5.3% due to lower Tier 1 capital (as discussed above) and an increase in funded assets reflecting loan growth.                                                                        
 
 
Segment performance 
 
                                                                    Quarter ended 31 March 2016  
                                                                    PBB                                    CPB                                        Central              
                                                                                                 Ulster         Commercial  Private  RBS                       Capital     Williams  items &    Total    
                                                                    UK PBB                       Bank RoI       Banking     Banking  International    CIB      Resolution  & Glyn    other (1)  RBS      
                                                                    £m                           £m             £m          £m       £m               £m       £m          £m        £m         £m       
                                                                                                                                                                                                         
 Income statement                                                                                                                                                                                        
 Net interest income                                                1,019                        105            536         113      75               19       86          162       41         2,156    
 Other non-interest income                                          256                          50             317         52       15               258      (35)        43        (298)      658      
 Total income - adjusted (2)                                        1,275                        155            853         165      90               277      51          205       (257)      2,814    
                                                                                                                                                                                                         
 Own credit adjustments                                             -                            3              -           -        -                64       108         -         81         256      
 Strategic disposals                                                -                            -              -           -        -                -        (6)         -         -          (6)      
 Total income                                                       1,275                        158            853         165      90               341      153         205       (176)      3,064    
 Direct expenses - staff costs                                      (181)                        (51)           (131)       (40)     (10)             (67)     (45)        (62)      (615)      (1,202)  
 - other costs                                                      (63)                         (11)           (49)        (14)     (5)              (14)     (33)        (15)      (745)      (949)    
 Indirect expenses                                                  (484)                        (42)           (256)       (83)     (20)             (250)    (154)       (21)      1,310      -        
 Operating expenses - adjusted (3)                                  (728)                        (104)          (436)       (137)    (35)             (331)    (232)       (98)      (50)       (2,151)  
                                                                                                                                                                                                         
 Restructuring costs - direct                                       (13)                         (6)            (1)         (1)      -                -        (7)         (20)      (190)      (238)    
 - indirect                                                         (9)                          -              1           (15)     (1)              (12)     (9)         -         45         -        
 Litigation and conduct costs                                       -                            -              (2)         -        -                (18)     (10)        -         (1)        (31)     
                                                                                                                                                                                                         
 Operating expenses                                                 (750)                        (110)          (438)       (153)    (36)             (361)    (258)       (118)     (196)      (2,420)  
                                                                                                                                                                                                         
 Profit/(loss) before impairment losses                             525                          48             415         12       54               (20)     (105)       87        (372)      644      
 Impairment releases/(losses)                                       (16)                         13             (14)        (2)      (2)              -        (196)       (6)       -          (223)    
                                                                                                                                                                                                         
 Operating profit/(loss)                                            509                          61             401         10       52               (20)     (301)       81        (372)      421      
                                                                                                                                                                                                         
 Operating profit/(loss) - adjusted (2,3)                           531                          64             403         26       53               (54)     (377)       101       (307)      440      
 Additional information                                                                                                                                                                                  
 Return on equity (4)                                               26.1%                        8.8%           11.1%       1.5%     16.0%            (2.6%)   nm          nm        nm         (9.6%)   
 Return on equity - adjusted (2,3,4)                                27.3%                        9.2%           11.2%       5.1%     16.3%            (4.4%)   nm          nm        nm         (9.4%)   
 Cost:income ratio                                                  59%                          70%            51%         93%      40%              106%     nm          58%       nm         79%      
 Cost:income ratio - adjusted (2,3)                                 57%                          67%            51%         83%      39%              119%     nm          48%       nm         76%      
 Total assets (£bn)                                                 146.3                        22.7           139.4       17.4     23.7             255.9    218.8       24.2      34.5       882.9    
 Funded assets (£bn)                                                146.3                        22.6           139.4       17.3     23.7             116.0    50.2        24.2      31.0       570.7    
 Net loans and advances to customers (£bn)                          121.8                        17.9           96.4        11.6     8.0              18.6     22.4        20.1      1.8        318.6    
 Risk elements in lending (£bn)                                     2.4                          4.5            2.2         0.1      0.1              -        2.2         0.4       -          11.9     
 Impairment provisions (£bn)                                        (1.6)                        (2.7)          (1.1)       -        -                -        (1.0)       (0.3)     -          (6.7)    
 Customer deposits (£bn)                                            136.9                        13.7           97.1        23.2     21.6             6.7      24.9        24.3      6.6        355.0    
 Risk-weighted assets (RWAs) (£bn)                                  34.7                         20.4           75.7        8.6      9.1              36.1     47.6        9.7       7.6        249.5    
 RWA equivalent (£bn)                                               37.5                         21.7           79.7        8.6      9.1              36.7     48.4        10.1      7.8        259.6    
 Employee numbers (FTEs - thousands)                                21.4                         3.2            6.0         1.8      0.7              1.3      1.0         5.5       51.5       92.4     
                                                                                                                                                                                                         
 For the notes to this table refer to page 21. nm = not meaningful                                                                                                                              
 
 
Segment performance 
 
                                                                    Quarter ended 31 December 2015  
                                                                    PBB                                       CPB                                         Central              
                                                                                                    Ulster         Commercial  Private   RBS                       Capital     Williams  items &    Total    
                                                                    UK PBB                          Bank RoI       Banking     Banking   International    CIB      Resolution  & Glyn    other (1)  RBS      
                                                                    £m                              £m             £m          £m        £m               £m       £m          £m        £m         £m       
                                                                                                                                                                                                             
 Income statement                                                                                                                                                                                            
 Net interest income                                                1,030                           85             512         108       78               28       6           165       150        2,162    
 Other non-interest income                                          224                             31             285         50        17               224      (239)       43        87         722      
                                                                                                                                                                                                             
 Total income adjusted (2)                                          1,254                           116            797         158       95               252      (233)       208       237        2,884    
 Own credit adjustments                                             -                               -              -           -         -                (66)     (5)         -         (44)       (115)    
 Loss on redemption of own debt                                     -                               -              -           -         -                -        -           -         (263)      (263)    
 Strategic disposals                                                -                               -              -           -         -                -        (24)        -         2          (22)     
                                                                                                                                                                                                             
 Total income                                                       1,254                           116            797         158       95               186      (262)       208       (68)       2,484    
 Direct expenses - staff costs                                      (199)                           (40)           (124)       (43)      (12)             (63)     (54)        (61)      (476)      (1,072)  
 - other costs                                                      (82)                            (28)           (80)        (7)       (5)              (50)     (54)        (24)      (1,123)    (1,453)  
 Indirect expenses                                                  (596)                           (49)           (380)       (109)     (24)             (251)    (286)       (22)      1,717      -        
                                                                                                                                                                                                             
 Operating expenses - adjusted (3)                                  (877)                           (117)          (584)       (159)     (41)             (364)    (394)       (107)     118        (2,525)  
 Restructuring costs - direct                                       (31)                            7              (40)        (7)       -                -        (21)        (28)      (494)      (614)    
 - indirect                                                         (56)                            (1)            (14)        12        1                (62)     (83)        -         203        -        
 Litigation and conduct costs                                       (607)                           4              8           (10)      -                (5)      (1,498)     -         (16)       (2,124)  
 Write down of goodwill                                             -                               -              -           (498)     -                -        -           -         -          (498)    
                                                                                                                                                                                                             
 Operating expenses                                                 (1,571)                         (107)          (630)       (662)     (40)             (431)    (1,996)     (135)     (189)      (5,761)  
                                                                                                                                                                                                             
 (Loss)/profit before impairment losses                             (317)                           9              167         (504)     55               (245)    (2,258)     73        (257)      (3,277)  
 Impairment releases/(losses)                                       27                              10             (27)        (12)      -                -        356         (20)      (7)        327      
                                                                                                                                                                                                             
 Operating (loss)/profit                                            (290)                           19             140         (516)     55               (245)    (1,902)     53        (264)      (2,950)  
                                                                                                                                                                                                             
 Operating profit/(loss) - adjusted (2,3)                           404                             9              186         (13)      54               (112)    (271)       81        348        686      
 Additional information                                                                                                                                                                                      
 Return on equity (4)                                               (16.8%)                         3.0%           3.1%        (118.9%)  19.1%            (15.1%)  nm          nm        nm         (26.5%)  
 Return on equity - adjusted (2,3,4)                                19.8%                           1.4%           4.6%        (4.4%)    18.7%            (7.6%)   nm          nm        nm         6.6%     
 Cost:income ratio                                                  125%                            92%            79%         419%      42%              232%     nm          65%       nm         232%     
 Cost:income ratio - adjusted (2,3)                                 70%                             101%           73%         101%      43%              144%     nm          51%       nm         88%      
 Total assets (£bn)                                                 143.9                           21.3           133.5       17.0      23.1             215.3    201.5       24.1      35.7       815.4    
 Funded assets (£bn)                                                143.9                           21.2           133.5       17.0      23.1             103.3    53.4        24.1      33.4       552.9    
 Net loans and advances to customers (£bn)                          119.8                           16.7           91.3        11.2      7.3              16.1     23.6        20.0      2.0        308.0    
 Risk elements in lending (£bn)                                     2.7                             3.5            1.9         0.1       0.1              -        3.4         0.5       -          12.2     
 Impairment provisions (£bn)                                        (1.8)                           (1.9)          (0.7)       -         (0.1)            -        (2.3)       (0.3)     -          (7.1)    
 Customer deposits (£bn)                                            137.8                           13.1           88.9        23.1      21.3             5.7      26.0        24.1      6.0        346.0    
 Risk-weighted assets (RWAs) (£bn)                                  33.3                            19.4           72.3        8.7       8.3              33.1     49.0        9.9       8.6        242.6    
 RWA equivalent (£bn)                                               35.5                            20.4           77.6        8.7       8.3              33.4     50.3        10.4      8.8        253.4    
 Employee numbers (FTEs - thousands)                                22.4                            2.5            5.8         1.9       0.7              1.3      1.4         5.1       50.4       91.5     
                                                                                                                                                                                                             
 For the notes to this table refer to page 21. nm = not meaningful                                                                                                                                  
 
 
Segment performance 
 
                                                                         Quarter ended 31 March 2015  
                                                                         PBB                                    CPB                                        Central              
                                                                                                      Ulster         Commercial  Private  RBS                       Capital     Williams  items &    Total    
                                                                         UK PBB                       Bank RoI       Banking     Banking  International    CIB      Resolution  & Glyn    other (1)  RBS      
                                                                         £m                           £m             £m          £m       £m               £m       £m          £m        £m         £m       
                                                                                                                                                                                                              
 Income statement                                                                                                                                                                                             
 Net interest income                                                     1,032                        95             482         110      76               14       157         163       74         2,203    
 Other non-interest income                                               282                          43             307         55       17               470      250         41        (134)      1,331    
                                                                                                                                                                                                              
 Total income - adjusted (2)                                             1,314                        138            789         165      93               484      407         204       (60)       3,534    
 Own credit adjustments                                                  -                            -              -           -        -                46       65          -         9          120      
 Strategic disposals                                                     -                            -              -           -        -                -        (14)        -         (121)      (135)    
                                                                                                                                                                                                              
 Total income                                                            1,314                        138            789         165      93               530      458         204       (172)      3,519    
                                                                                                                                                                                                              
 Direct expenses - staff costs                                           (200)                        (40)           (123)       (46)     (10)             (109)    (92)        (45)      (620)      (1,285)  
 - other costs                                                           (64)                         (18)           (51)        (9)      (4)              (26)     (57)        (6)       (788)      (1,023)  
 Indirect expenses                                                       (445)                        (43)           (241)       (68)     (24)             (257)    (260)       (25)      1,363      -        
                                                                                                                                                                                                              
 Operating expenses - adjusted (3)                                       (709)                        (101)          (415)       (123)    (38)             (392)    (409)       (76)      (45)       (2,308)  
 Restructuring costs - direct                                            -                            -              -           -        -                -        (16)        -         (431)      (447)    
 - indirect                                                              (30)                         1              1           3        (2)              (91)     (184)       -         302        -        
 Litigation and conduct costs                                            (354)                        -              -           (2)      -                (334)    (166)       -         -          (856)    
                                                                                                                                                                                                              
 Operating expenses                                                      (1,093)                      (100)          (414)       (122)    (40)             (817)    (775)       (76)      (174)      (3,611)  
                                                                                                                                                                                                              
 Profit/(loss) before impairment losses                                  221                          38             375         43       53               (287)    (317)       128       (346)      (92)     
 Impairment (losses)/releases                                            (20)                         25             1           1        (2)              8        145         21        (50)       129      
                                                                                                                                                                                                              
 Operating profit/(loss)                                                 201                          63             376         44       51               (279)    (172)       149       (396)      37       
                                                                                                                                                                                                              
 Operating profit/(loss) - adjusted (2,3)                                585                          62             375         43       53               100      143         149       (155)      1,355    
                                                                                                                                                                                                              
 Additional information *                                                                                                                                                                                     
 Return on equity (4)                                                    8.4%                         10.1%          12.4%       7.8%     18.8%            (13.3%)  nm          nm        nm         (4.3%)   
 Return on equity - adjusted (2,3,4)                                     27.2%                        9.9%           12.4%       7.5%     19.5%            3.0%     nm          nm        nm         7.4%     
 Cost:income ratio                                                       83%                          72%            52%         74%      43%              154%     nm          37%       nm         103%     
 Cost:income ratio - adjusted (2,3)                                      54%                          73%            53%         75%      41%              81%      nm          37%       nm         65%      
 Total assets (£bn)                                                      137.8                        21.7           131.1       17.3     24.3             308.7    338.7       23.7      101.6      1,104.9  
 Funded assets (£bn)                                                     137.8                        21.6           131.1       17.3     24.3             152.1    108.3       23.7      97.7       713.9    
 Net loans and advances to customers (£bn)                               111.7                        16.7           86.2        11.1     7.2              31.6     48.5        19.5      67.7       400.2    
 Risk elements in lending (£bn)                                          3.4                          4.0            2.3         0.1      0.1              -        10.4        0.6       1.4        22.3     
 Impairment provisions (£bn)                                             (2.4)                        (2.1)          (0.8)       (0.1)    (0.1)            -        (7.3)       (0.4)     (0.6)      (13.8)   
 Customer deposits (£bn)                                                 131.6                        13.5         

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