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REG - Royal Bk Scot.Grp. - Restatement Document <Origin Href="QuoteRef">RBS.L</Origin> - Part 1

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RNS Number : 8278M
Royal Bank of Scotland Group PLC
21 July 2014 
 
Restatement Document
Q2 2014 
 
Contents 
 
                                                                         Page  
                                                                               
 Introduction                                                            1     
 Customer franchises                                                     4     
                                                                               
 Appendix 1 Consolidated income statement                                      
                                                                               
 Consolidated income statement reconciliations                           13    
                                                                               
 Appendix 2 Components of customer franchises                                  
                                                                               
 Introduction                                                            18    
 Personal & Business Banking                                             21    
 Commercial & Private Banking                                            25    
 Corporate & Institutional Banking                                       29    
 Central items                                                           33    
                                                                               
 Appendix 3 Allocation of previous divisions to new customer franchises        
                                                                               
 Introduction                                                            35    
 UK Retail                                                               36    
 UK Corporate                                                            40    
 Wealth                                                                  44    
 International Banking                                                   48    
 Ulster Bank                                                             52    
 Citizens Financial Group                                                56    
 Markets                                                                 64    
 Non-Core                                                                68    
 
 
4 
 
Forward-looking statements 
 
Certain sections in this document contain 'forward-looking statements' as that term is defined in the United States Private
Securities Litigation Reform Act of 1995, such as statements that include the words 'expect', 'estimate', 'project',
'anticipate', 'believes', 'should', 'intend', 'plan', 'could', 'probability', 'risk', 'target', 'goal', 'objective',
'will', 'endeavour', 'outlook', 'optimistic', 'prospects' and similar expressions or variations on such expressions. The
forward-looking statements contained in this document speak only as of the date of this announcement, and RBS does not
undertake to update any forward-looking statement to reflect events or circumstances after the date hereof or to reflect
the occurrence of unanticipated events. 
 
The Royal Bank of Scotland Group plc ("RBS") 
 
Divisional Reorganisation and Reporting Changes 
 
This announcement provides further details of the changes to the RBS structure announced in February 2014 and includes
restated financial results for the year ended 31 December 2013 on the basis of the new segments. To aid comparison of RBS's
second quarter 2014 results with prior periods, restated financial information for the periods ended 31 March 2014 and 30
June 2013 is also contained within. 
 
While these restatements affect the segmental results, they do not affect RBS's overall statutory income statement, balance
sheet, other primary statements or regulatory capital measures. 
 
Divisional Reorganisation 
 
Organisational change 
 
On 27 February 2014, RBS announced a refreshed strategic direction with the ambition of building a bank which earns its
customers' trust by serving them better than any other bank. 
 
Business structure 
 
RBS is now structured to deliver this ambition by organising itself around the needs of its customers, so as to combine
customer groups with similar needs into franchises able to deliver co-ordinated services. 
 
The reorganised bank will be a UK-focused retail and corporate bank with an international footprint to drive its corporate
business. The previously reported operating divisions are now realigned into three franchises: 
 
 ·  Personal & Business Banking (PBB) serves individual and mass affluent customers together with small businesses (generally up to £2 million turnover), with more business bankers moving back into branches. PBB comprises two reportable segments, UK Personal & Business Banking, including Williams & Glyn, (UK PBB) and Ulster Bank.                                                                                                            
                                                                                                                                                                                                                                                                                                                                                                                                                                                       
 ·  Commercial & Private Banking (CPB) serves commercial and mid-corporate customers and high net worth individuals, deepening relationships with commercial clients, operating overseas through its market-leading trade and foreign exchange services, while connecting our private banking brands more effectively to successful business owners and entrepreneurs. CPB comprises two reportable segments, Commercial Banking and Private Banking.  
                                                                                                                                                                                                                                                                                                                                                                                                                                                       
 ·  Corporate & Institutional Banking (CIB) serves our corporate and institutional clients primarily in the UK and Western Europe, as well as those US and Asian multinationals with substantial trade and investment links in the region, with debt financing, risk management and trade services, focusing on core product capabilities that are of most relevance to our clients. CIB is a single reportable segment.                               
 
 
In addition to the segments noted above, RBS will continue to manage and report Citizens Financial Group (CFG) and RBS
Capital Resolution (RCR) separately until disposal or wind-down. Residual unallocated costs will continue to be reported
within Central items. 
 
RBS's first quarter 2014 results announcement provided details of transfers between Non-Core, the divisions and RCR which
were effective 1 January 2014; no restatements were made in respect of these transfers. The realignment of previously
reported operating divisions into three franchises does not impact RCR. 
 
In the new reporting structure, US Retail & Commercial (US R&C) is now referred to as CFG and Wealth is now referred to as
Private Banking. 
 
The Royal Bank of Scotland Group plc ("RBS") 
 
Reporting Changes 
 
In order to present a more complete picture of funding, operational and business costs of the franchises and operating
segments, the following reporting changes have been implemented: 
 
One-off and other items 
 
To improve the transparency of the operating performance of the reporting segments, a number of previously centrally
reported items (Payment Protection Insurance costs, Interest Rate Hedging Products redress and related costs, regulatory
and legal actions, Restructuring costs, amortisation of purchased intangible assets and bank levy) have now been allocated
to the reporting segments. Only the following one-off and other items will be now reported as central items: 
 
 ·  Own credit adjustments                 
                                           
 ·  Gain/(loss) on redemption of own debt  
                                           
 ·  Write-down of goodwill                 
                                           
 ·  Strategic disposals                    
                                           
 ·  RFS Holdings minority interest         
 
 
Revised allocation of costs 
 
As part of its internal reorganisation, RBS has centralised all services and functions. The costs relating to Services and
Functions previously reported as direct expenses in the divisions are now reallocated to businesses using appropriate
drivers and reported as indirect expenses in the segmental income statements. 
 
The costs and drivers of functions and services will be discussed in RBS's second quarter 2014 results announcement. 
 
Treasury allocations 
 
The basis of allocation of Treasury costs has been amended to align the recovery of funding and hedging costs across RBS
and for the transfer of certain assets and their associated costs out of Treasury. 
 
Revised segmental return on equity 
 
For the purposes of computing segmental return on equity, notional equity is calculated as a percentage of the monthly
average of segmental risk-weighted assets (RWAs). Previously, notional equity was allocated at 10% of RWAs after capital
deductions (RWAe). This has been revised to 12% of RWAs across all businesses. 
 
Interim results 2014 
 
RBS's results for the first half of 2014 will be announced on Friday 1 August 2014. These results will be reported on the
new structure and reporting basis as described above. 
 
In conjunction with this Q2 Restatement Document, a financial supplement showing restated financial information for the
last nine quarters will be available at www.investors.rbs.com/restatement. 
 
For further information please contact: 
 
Richard O'Connor 
 
Head of Investor Relations 
 
+ 44 (0)20 7672 1758 
 
Group Media Centre 
 
+44 (0) 131 523 4205

Document roadmap 
 
Pages 4 to 11 show the income statements, key metrics and balance sheets for the new customer franchises. These reflect the
re-presentation of certain one-off and other items that were previously reported below operating profit and the impact of
changes to the allocation of costs from Services and Functions. 
 
Appendix 1 shows the adjustments to the consolidated income statement as previously reported to the new restated basis.
This reflects the re-presentation of one-off and other items, including Restructuring costs and Litigation and conduct
costs that were previously reported below operating profit. As discussed under 'Reporting Changes' on page 2, only a
limited number of items are now shown below operating profit. 
 
Operating results on a statutory basis are not affected by the changes described in this document. Reconciliations between
the revised basis and the statutory basis are included on pages 13 to 16. 
 
Appendix 2 summarises the performance of each of the new reportable segments and shows how the previously reported
divisions have been allocated to the new reportable segments. These tables include more detailed key metrics (ROE,
cost:income ratio) and balance sheet items. 
 
Appendix 3 shows the adjustments to the previously reported divisional results to the new restated basis and shows how
these divisions have been allocated to the new reportable segments. These tables include more detailed key metrics
(cost:income ratio) and balance sheet items. 
 
Customer franchises 
 
 Total RBS                                                                                                                                                                        
                                                         Quarter ended 31 March 2014  
                                                         PBB                                  CPB        CIB                                    
                                                                                      Ulster             Commercial  Private                    Central                  Total    
                                                         UK PBB                       Bank    Total      Banking     Banking  Total             items (1)  CFG    RCR    RBS      
                                                         £m                           £m      £m         £m          £m       £m       £m       £m         £m     £m     £m       
                                                                                                                                                                                  
 Income statement (2)                                                                                                                                                             
 Net interest income                                     1,124                        154     1,278      488         170      658      179      103        488    (8)    2,698    
 Non-interest income                                     339                          47      386        282         103      385      1,172    102        229    81     2,355    
                                                                                                                                                                                  
 Total income                                            1,463                        201     1,664      770         273      1,043    1,351    205        717    73     5,053    
                                                                                                                                                                                  
 Direct expenses                                                                                                                                                                  
 - staff                                                 (225)                        (63)    (288)      (133)       (80)     (213)    (272)    (585)      (251)  (38)   (1,647)  
 - other                                                 (130)                        (17)    (147)      (63)        (18)     (81)     (113)    (1,024)    (249)  (18)   (1,632)  
 Indirect expenses                                       (520)                        (63)    (583)      (212)       (101)    (313)    (588)    1,507      -      (23)   -        
 Restructuring costs                                                                                                                                                              
 - direct                                                -                            -       -          -           -        -        (15)     (114)      -      -      (129)    
 - indirect                                              10                           (2)     8          (1)         -        (1)      (24)     17         -      -      -        
                                                                                                                                                                                  
 Total expenses                                          (865)                        (145)   (1,010)    (409)       (199)    (608)    (1,012)  (199)      (500)  (79)   (3,408)  
                                                                                                                                                                                  
 Operating profit/(loss) before impairment losses        598                          56      654        361         74       435      339      6          217    (6)    1,645    
 Impairment (losses)/recoveries                          (88)                         (47)    (135)      (40)        1        (39)     (6)      (1)        (73)   (108)  (362)    
                                                                                                                                                                                  
 Operating profit/(loss)                                 510                          9       519        321         75       396      333      5          144    (114)  1,283    
                                                                                                                                                                                  
 Memo:                                                                                                                                                                            
 Profit attributable to ordinary and B shareholders (4)                                                                                                                  1,195    
 Total expenses - adjusted (5)                           (875)                        (143)   (1,018)    (408)       (199)    (607)    (973)    (102)      (500)  (79)   (3,279)  
 Operating profit/(loss) - adjusted (5)                  500                          11      511        322         75       397      372      102        144    (114)  1,412    
 
 
For the notes to this table refer to the following page. 
 
Customer franchises 
 
 Total RBS                                                                                                                                                                             
                                                                   Quarter ended 31 March 2014  
                                                                   PBB                                  CPB      CIB                                  
                                                                                                Ulster           Commercial  Private                  Central                  Total   
 Key metrics                                                       UK PBB                       Bank    Total    Banking     Banking  Total           items    CFG    RCR      RBS     
                                                                                                                                                                                       
 Return on equity (6)                                              26.0%                        0.9%    16.7%    12.6%       15.3%    13.1%    5.6%   nm       5.1%   (7.3%)   8.9%    
 Return on equity - adjusted (5,6)                                 25.5%                        1.1%    16.4%    12.7%       15.3%    13.1%    6.2%   nm       5.1%   (7.3%)   9.7%    
 Net interest margin                                               3.61%                        2.29%   3.37%    2.68%       3.70%    2.89%    0.85%  nm       2.94%  (0.08%)  2.12%   
 Cost:income ratio                                                 59%                          72%     61%      53%         73%      58%      75%    nm       70%    108%     67%     
 Cost:income ratio - adjusted (5)                                  60%                          71%     61%      53%         73%      58%      72%    nm       70%    108%     65%     
 Loan impairment charge as a % of gross loans and advances         0.3%                         0.7%    0.3%     0.2%        -        0.2%     -      nm       0.5%   1.2%     0.1%    
                                                                                                                                                                                       
 Capital and balance sheet (7)                                     £bn                          £bn     £bn      £bn         £bn      £bn      £bn    £bn      £bn    £bn      £bn     
                                                                                                                                                                                       
 Loans and advances to customers (gross, excluding reverse repos)  128.4                        26.6    155.0    86.2        16.8     103.0    70.7   0.7      53.2   34.0     416.6   
 Loan impairment provisions                                        (2.9)                        (3.4)   (6.3)    (1.3)       (0.1)    (1.4)    (0.2)  (0.1)    (0.5)  (15.7)   (24.2)  
                                                                                                                                                                                       
 Net loans and advances to customers                               125.5                        23.2    148.7    84.9        16.7     101.6    70.5   0.6      52.7   18.3     392.4   
 Total funded assets                                               132.8                        26.0    158.8    89.6        21.1     110.7    286.6  90.4     75.7   24.3     746.5   
 Risk elements in lending                                          4.5                          4.7     9.2      3.4         0.3      3.7      0.1    0.1      1.3    23.0     37.4    
 Customer deposits (excluding repos)                               144.6                        21.1    165.7    87.6        36.6     124.2    57.1   1.0      54.9   1.5      404.4   
 Loan:deposit ratio (excluding repos)                              87%                          110%    90%      97%         45%      82%      123%   nm       96%    nm       97%     
 Provision coverage (8)                                            65%                          72%     68%      37%         45%      38%      199%   nm       41%    68%      65%     
 Risk-weighted assets (Basel 3)                                    48.5                         28.7    77.2     63.5        12.0     75.5     140.2  19.6     61.3   40.5     414.3   
 
 
nm = not meaningful 
 
Notes: 
 
 (1)  Central items includes unallocated costs which principally comprise profits on the sale of the Treasury AFS portfolio (quarter ended 31 March 2014 - £203 million, year ended 31 December 2013 - £724 million, half year ended 30 June 2013 - £460 million and quarter ended 30 June 2013 - £105 million) and profit and loss on hedges that do not qualify for hedge accounting.  
 (2)  Excluding residual one-off and other items as discussed on page 2.  Items previously reported below operating profit including restructuring costs and litigation and conduct costs, are now allocated to the individual businesses and reflected in their results.                                                                                                                
 (3)  Litigation and conduct costs in 2013 mainly relate to: Payment Protection Insurance (PPI) in PPB; Interest Rate Hedging Products redress and related costs (IRHP) allocated 50% to CPB and 50% to CIB; and regulatory and legal actions principally relating to LIBOR and mortgage-backed securities in CIB.                                                                       
 (4)  See Appendix 1 for reconciliations of restated operating profit/(loss) to profit/(loss) attributable to ordinary and B shareholders.                                                                                                                                                                                                                                               
 (5)  Excluding restructuring costs and litigation and conduct costs.                                                                                                                                                                                                                                                                                                                    
 (6)  Divisional return on equity is based on divisional operating profit after tax divided by average notional equity (based on 12% of the monthly average of divisional RWAs; previously - 10% of RWAe).                                                                                                                                                                               
 (7)  Includes disposal groups.                                                                                                                                                                                                                                                                                                                                                          
 (8)  Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.                                                                                                                                                                                                                                                                              
 
 
Customer franchises 
 
                                                                                                                                                                                         
 Total RBS                                                                                                                                                                               
                                                       Year ended 31 December 2013  
                                                       PBB                                   CPB        CIB                                      
                                                                                    Ulster              Commercial  Private                      Central                       Total     
                                                       UK PBB                       Bank     Total      Banking     Banking  Total               items (1)  CFG      Non-Core  RBS       
                                                       £m                           £m       £m         £m          £m       £m         £m       £m         £m       £m        £m        
                                                                                                                                                                                         
 Income statement (2)                                                                                                                                                                    
 Net interest income                                   4,490                        619      5,109      1,962       658      2,620      684      783        1,892    (96)      10,992    
 Non-interest income                                   1,323                        240      1,563      1,195       419      1,614      4,324    126        1,073    (250)     8,450     
                                                                                                                                                                                         
 Total income                                          5,813                        859      6,672      3,157       1,077    4,234      5,008    909        2,965    (346)     19,442    
                                                                                                                                                                                         
 Direct expenses                                                                                                                                                                         
 - staff                                               (933)                        (239)    (1,172)    (515)       (318)    (833)      (984)    (2,612)    (1,091)  (190)     (6,882)   
 - other                                               (524)                        (63)     (587)      (272)       (83)     (355)      (690)    (4,308)    (986)    (202)     (7,128)   
 Indirect expenses                                     (1,949)                      (263)    (2,212)    (886)       (475)    (1,361)    (2,893)  6,790      (111)    (213)     -         
 Restructuring costs                                                                                                                                                                     
 - direct                                              (118)                        (27)     (145)      (18)        (18)     (36)       (85)     (358)      (16)     (16)      (656)     
 - indirect                                            (109)                        (12)     (121)      (37)        (9)      (46)       (117)    290        -        (6)       -         
 Litigation and conduct costs (3)                      (860)                        (90)     (950)      (247)       (206)    (453)      (2,441)  -          -        -         (3,844)   
                                                                                                                                                                                         
 Total expenses                                        (4,493)                      (694)    (5,187)    (1,975)     (1,109)  (3,084)    (7,210)  (198)      (2,204)  (627)     (18,510)  
                                                                                                                                                                                         
 Operating profit/(loss) before impairment losses      1,320                        165      1,485      1,182       (32)     1,150      (2,202)  711        761      (973)     932       
 Impairment losses                                     (501)                        (1,774)  (2,275)    (652)       (29)     (681)      (680)    (64)       (156)    (4,576)   (8,432)   
                                                                                                                                                                                         
 Operating profit/(loss)                               819                          (1,609)  (790)      530         (61)     469        (2,882)  647        605      (5,549)   (7,500)   
                                                                                                                                                                                         
 Memo:                                                                                                                                                                                   
 Loss attributable to ordinary and B shareholders (4)                                                                                                                          (8,995)   
 Total expenses - adjusted (5)                         (3,406)                      (565)    (3,971)    (1,673)     (876)    (2,549)    (4,567)  (130)      (2,188)  (605)     (14,010)  
 Operating profit/(loss) - adjusted (5)                1,906                        (1,480)  426        832         172      1,004      (239)    715        621      (5,527)   (3,000)   
 Impairments pertaining to the creation of RCR         (2)                          (892)    (894)      (123)       -        (123)      (355)    -          -        (3,118)   (4,490)   
 
 
For the notes to this table refer to page 5. 
 
Customer franchises 
 
 Total RBS                                                                                                                                                                                   
                                                                   Year ended 31 December 2013  
                                                                   PBB                                   CPB       CIB                                    
                                                                                                Ulster             Commercial  Private                    Central                   Total    
 Key metrics                                                       UK PBB                       Bank     Total     Banking     Banking  Total             items    CFG    Non-Core  RBS      
                                                                                                                                                                                             
 Return on equity (6)                                              9.8%                         (33.2%)  (5.7%)    4.9%        (3.1%)   3.7%     (12.9%)  nm       5.7%   (73.2%)   (14.5%)  
 Return on equity - adjusted (5,6)                                 22.8%                        (30.6%)  3.1%      7.7%        8.7%     7.9%     (1.1%)   nm       5.8%   (72.9%)   (9.1%)   
 Net interest margin                                               3.56%                        1.88%    3.21%     2.64%       3.47%    2.81%    0.80%    nm       2.91%  (0.19%)   2.01%    
 Cost:income ratio                                                 77%                          81%      78%       63%         103%     73%      144%     nm       74%    (181%)    95%      
 Cost:income ratio - adjusted (5)                                  59%                          66%      60%       53%         81%      60%      91%      nm       74%    (175%)    72%      
 Loan impairment charge as a % of gross loans and advances         0.4%                         5.6%     1.4%      0.8%        0.2%     0.7%     1.0%     nm       0.3%   12.5%     2.0%     
                                                                                                                                                                                             
                                                                                                                                                                                             
 Capital and balance sheet (7)                                     £bn                          £bn      £bn       £bn         £bn      £bn      £bn      £bn      £bn    £bn       £bn      
                                                                                                                                                                                             
 Loans and advances to customers (gross, excluding reverse repos)  127.8                        31.4     159.2     85.0        16.8     101.8    69.1     0.4      50.6   36.7      417.8    
 Loan impairment provisions                                        (3.0)                        (5.4)    (8.4)     (1.5)       (0.1)    (1.6)    (0.9)    (0.2)    (0.3)  (13.8)    (25.2)   
                                                                                                                                                                                             
 Net loans and advances to customers                               124.8                        26.0     150.8     83.5        16.7     100.2    68.2     0.2      50.3   22.9      392.6    
 Total funded assets                                               132.2                        28.0     160.2     87.9        21.0     108.9    268.6    102.8    71.3   28.0      739.8    
 Risk elements in lending                                          4.7                          8.5      13.2      4.3         0.3      4.6      1.6      -        1.0    19.0      39.4     
 Customer deposits (excluding repos)                               144.9                        21.7     166.6     90.7        37.2     127.9    64.8     1.1      55.1   2.2       417.7    
 Loan:deposit ratio (excluding repos)                              86%                          120%     91%       92%         45%      78%      105%     nm       91%    nm        94%      
 Provision coverage (8)                                            63%                          64%      63%       38%         43%      38%      59%      nm       26%    73%       64%      
 Risk-weighted assets (Basel 2.5)                                  51.2                         30.7     81.9      65.8        12.0     77.8     120.4    20.1     56.1   29.2      385.5    
 
 
For the notes to this table refer to page 5. 
 
Customer franchises 
 
 Total RBS                                                                                                                                                                                
                                                         Half year ended 30 June 2013  
                                                         PBB                                   CPB        CIB                                      
                                                                                       Ulster             Commercial  Private                      Central                       Total    
                                                         UK PBB                        Bank    Total      Banking     Banking  Total               items (1)  CFG      Non-Core  RBS      
                                                         £m                            £m      £m         £m          £m       £m         £m       £m         £m       £m        £m       
                                                                                                                                                                                          
 Income statement (2)                                                                                                                                                                     
 Net interest income                                     2,200                         302     2,502      936         317      1,253      314      451        939      (17)      5,442    
 Non-interest income                                     629                           142     771        613         214      827        2,394    221        570      383       5,166    
                                                                                                                                                                                          
 Total income                                            2,829                         444     3,273      1,549       531      2,080      2,708    672        1,509    366       10,608   
                                                                                                                                                                                          
 Direct expenses                                                                                                                                                                          
 - staff                                                 (469)                         (124)   (593)      (254)       (173)    (427)      (580)    (1,304)    (572)    (109)     (3,585)  
 - other                                                 (200)                         (27)    (227)      (145)       (30)     (175)      (284)    (2,002)    (482)    (104)     (3,274)  
 Indirect expenses                                       (947)                         (125)   (1,072)    (401)       (228)    (629)      (1,325)  3,182      (48)     (108)     -        
 Restructuring costs                                                                                                                                                                      
 - direct                                                (70)                          (15)    (85)       (14)        (1)      (15)       (37)     (110)      (3)      (21)      (271)    
 - indirect                                              (39)                          (6)     (45)       (15)        (4)      (19)       (46)     112        -        (2)       -        
 Litigation and conduct costs (3)                        (160)                         (25)    (185)      (25)        -        (25)       (410)    -          -        -         (620)    
                                                                                                                                                                                          
 Total expenses                                          (1,885)                       (322)   (2,207)    (854)       (436)    (1,290)    (2,682)  (122)      (1,105)  (344)     (7,750)  
                                                                                                                                                                                          
 Operating profit before impairment losses               944                           122     1,066      695         95       790        26       550        404      22        2,858    
 Impairment (losses)/recoveries                          (256)                         (503)   (759)      (282)       (7)      (289)      (223)    3          (51)     (831)     (2,150)  
                                                                                                                                                                                          
 Operating profit/(loss)                                 688                           (381)   307        413         88       501        (197)    553        353      (809)     708      
                                                                                                                                                                                          
 Memo:                                                                                                                                                                                    
 Profit attributable to ordinary and B shareholders (4)                                                                                                                          535      
 Total expenses - adjusted (5)                           (1,616)                       (276)   (1,892)    (800)       (431)    (1,231)    (2,189)  (124)      (1,102)  (321)     (6,859)  
 Operating profit/(loss) - adjusted (5)                  957                           (335)   622        467         93       560        296      551        356      (786)     1,599    
 
 
For the notes to this table refer to page 5. 
 
Customer franchises 
 
 Total RBS                                                                                                                                                                                 
                                                                   Half year ended 30 June 2013  
                                                                   PBB                                    CPB      CIB                                   
                                                                                                 Ulster            Commercial  Private                   Central                   Total   
 Key metrics                                                       UK PBB                        Bank     Total    Banking     Banking  Total            items    CFG    Non-Core  RBS     
                                                                                                                                                                                           
 Return on equity (6)                                              16.4%                         (14.9%)  4.3%     7.6%        8.9%     7.8%     (1.6%)  nm       6.6%   (18.7%)   1.7%    
 Return on equity - adjusted (5,6)                                 22.8%                         (13.1%)  8.8%     8.6%        9.4%     8.7%     2.5%    nm       6.7%   (18.2%)   4.2%    
 Net interest margin                                               3.50%                         1.82%    3.15%    2.53%       3.33%    2.69%    0.72%   nm       2.90%  (0.06%)   1.97%   
 Cost:income ratio                                                 67%                           73%      67%      55%         82%      62%      99%     nm       73%    94%       73%     
 Cost:income ratio - adjusted (5)                                  57%                           62%      58%      52%         81%      59%      81%     nm       73%    88%       65%     
 Loan impairment charge as a % of gross loans and advances         0.4%                          3.1%     0.9%     0.7%        0.1%     0.6%     0.6%    nm       0.2%   3.5%      0.5%    
                                                                                                                                                                                           
                                                                                                                                                                                           
 Capital and balance sheet (7)                                     £bn                           £bn      £bn      £bn         £bn      £bn      £bn     £bn      £bn    £bn       £bn     
                                                                                                                                                                                           
 Loans and advances to customers (gross, excluding reverse repos)  127.4                         32.9     160.3    85.8        17.1     102.9    77.0    0.6      53.3   47.2      441.3   
 Loan impairment provisions                                        (3.4)                         (4.4)    (7.8)    (1.5)       (0.1)    (1.6)    (0.6)   -        (0.3)  (11.4)    (21.7)  
                                                                                                                                                                                           
 Net loans and advances to customers                               124.0                         28.5     152.5    84.3        17.0     101.3    76.4    0.6      53.0   35.8      419.6   
 Total funded assets                                               131.2                         30.3     161.5    88.8        21.3     110.1    328.1   123.3    74.1   45.4      842.5   
 Risk elements in lending                                          5.4                           8.6      14.0     4.4         0.3      4.7      1.5     -        1.1    20.9      42.2    
 Customer deposits (excluding repos)                               139.9                         23.1     163.0    91.0        38.9     129.9    79.3    2.1      60.1   2.8       437.2   
 Loan deposit ratio (excluding repos)                              89%                           123%     94%      93%         44%      78%      96%     nm       88%    nm        96%     
 Provision coverage (8)                                            62%                           52%      56%      35%         39%      35%      45%     nm       23%    55%       52%     
 Risk-weighted assets (Basel 2.5)                                  52.4                          33.9     86.3     67.2        12.5     79.7     143.3   22.2     58.2   46.3      436.0   
 
 
For the notes to this table refer to page 5. 
 
Customer franchises 
 
 Total RBS                                                                                                                                                                          
                                                         Quarter ended 30 June 2013  
                                                         PBB                                 CPB        CIB                                    
                                                                                     Ulster             Commercial  Private                    Central                     Total    
                                                         UK PBB                      Bank    Total      Banking     Banking  Total             items (1)  CFG    Non-Core  RBS      
                                                         £m                          £m      £m         £m          £m       £m       £m       £m         £m     £m        £m       
                                                                                                                                                                                    
 Income statement (2)                                                                                                                                                               
 Net interest income                                     1,118                       152     1,270      484         159      643      142      226        469    20        2,770    
 Non-interest income                                     320                         88      408        325         110      435      1,094    209        278    253       2,677    
                                                                                                                                                                                    
 Total income                                            1,438                       240     1,678      809         269      1,078    1,236    435        747    273       5,447    
                                                                                                                                                                                    
 Direct expenses                                                                                                                                                                    
 - staff                                                 (235)                       (67)    (302)      (127)       (88)     (215)    (247)    (663)      (286)  (51)      (1,764)  
 - other                                                 (96)                        (12)    (108)      (77)        (17)     (94)     (154)    (1,035)    (233)  (49)      (1,673)  
 Indirect expenses                                       (484)                       (65)    (549)      (205)       (112)    (317)    (657)    1,606      (27)   (56)      -        
 Restructuring costs                                                                                                                                                                
 - direct                                                (47)                        (14)    (61)       (7)         (1)      (8)      (24)     (53)       (2)    (1)       (149)    
 - indirect                                              (22)                        (4)     (26)       (9)         (2)      (11)     (20)     59         -      (2)       -        
 Litigation and conduct costs (3)                        (160)                       (25)    (185)      -           -        -        (385)    -          -      -         (570)    
                                                                                                                                                                                    
 Total expenses                                          (1,044)                     (187)   (1,231)    (425)       (220)    (645)    (1,487)  (86)       (548)  (159)     (4,156)  
                                                                                                                                                                                    
 Operating profit/(loss) before impairment losses        394                         53      447        384         49       433      (251)    349        199    114       1,291    
 Impairment (losses)/recoveries                          (126)                       (263)   (389)      (155)       (2)      (157)    (144)    3          (32)   (398)     (1,117)  
                                                                                                                                                                                    
 Operating profit/(loss)                                 268                         (210)   58         229         47       276      (395)    352        167    (284)     174      
                                                                                                                                                                                    
 Memo:                                                                                                                                                                              
 Profit attributable to ordinary and B shareholders (4)                                                                                                                    142      
 Total expenses - adjusted (5)                           (815)                       (144)   (959)      (409)       (217)    (626)    (1,058)  (92)       (546)  (156)     (3,437)  
 Operating profit/(loss) - adjusted (5)                  497                         (167)   330        245         50       295      34       346        169    (281)     893      
 
 
For the notes to this table refer to page 5. 
 
Customer franchises 
 
 Total RBS                                                                                                                                                                               
                                                                   Quarter ended 30 June 2013  
                                                                   PBB                                  CPB      CIB                                   
                                                                                               Ulster            Commercial  Private                   Central                   Total   
 Key metrics                                                       UK PBB                      Bank     Total    Banking     Banking  Total            items    CFG    Non-Core  RBS     
                                                                                                                                                                                         
 Return on equity (6)                                              12.8%                       (16.8%)  1.7%     8.5%        9.4%     8.6%     (6.8%)  nm       6.3%   (14.1%)   0.9%    
 Return on equity - adjusted (5,6)                                 23.8%                       (13.4%)  9.5%     9.1%        10.0%    9.2%     0.6%    nm       6.4%   (13.9%)   5.0%    
 Net interest margin                                               3.56%                       1.84%    3.20%    2.63%       3.34%    2.77%    0.67%   nm       2.89%  0.15%     2.00%   
 Cost:income ratio                                                 73%                         78%      73%      53%         82%      60%      120%    nm       73%    58%       76%     
 Cost:income ratio - adjusted (5)                                  57%                         60%      57%      51%         81%      58%      86%     nm       73%    57%       63%     
 Loan impairment charge as a % of gross loans and advances         0.4%                        3.2%     1.0%     0.7%        -        0.6%     0.7%    nm       0.2%   3.4%      0.3%    
                                                                                                                                                                                         
                                                                                                                                                                                         
 Capital and balance sheet (7)                                     £bn                         £bn      £bn      £bn         £bn      £bn      £bn     £bn      £bn    £bn       £bn     
                                                                                                                                                                                         
 Loans and advances to customers (gross, excluding reverse repos)  127.4                       32.9     160.3    85.8        17.1     102.9    77.0    0.6      53.3   47.2      441.3   
 Loan impairment provisions                                        (3.4)                       (4.4)    (7.8)    (1.5)       (0.1)    (1.6)    (0.6)   -        (0.3)  (11.4)    (21.7)  
                                                                                                                                                                                         
 Net loans and advances to customers                               124.0                       28.5     152.5    84.3        17.0     101.3    76.4    0.6      53.0   35.8      419.6   
 Total funded assets                                               131.2                       30.3     161.5    88.8        21.3     110.1    328.1   123.3    74.1   45.4      842.5   
 Risk elements in lending                                          5.4                         8.6      14.0     4.4         0.3      4.7      1.5     -        1.1    20.9      42.2    
 Customer deposits (excluding repos)                               139.9                       23.1     163.0    91.0        38.9     129.9    79.3    2.1      60.1   2.8       437.2   
 Loan deposit ratio (excluding repos)                              89%                         123%     94%      92%         44%      78%      97%     nm       88%    nm        96%     
 Provision coverage (8)                                            62%                         52%      56%      35%         39%      35%      45%     nm       23%    55%       52%     
 Risk-weighted assets (Basel 2.5)                                  52.4                        33.9     86.3     67.2        12.5     79.7     143.3   22.2     58.2   46.3      436.0   
 
 
For the notes to this table refer to page 5. 
 
Appendix 1 
 
Consolidated income statement 
 
Consolidated income statement reconciliation for the quarter ended 31 March 2014 
 
                                                                 Re-presentation            Reallocation of                               
                                                  As previously  of one-off and             residual one-off  Presentational              
                                                  reported       other items      Restated  and other items   adjustments (1)  Statutory  
                                                  £m             £m               £m        £m                £m               £m         
                                                                                                                                          
 Interest receivable                              3,799          -                3,799     1                 -                3,800      
 Interest payable                                 (1,101)        -                (1,101)   (4)               -                (1,105)    
                                                                                                                                          
 Net interest income                              2,698          -                2,698     (3)               -                2,695      
                                                               

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