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REG - Royal Bk Scot.Grp. - Restatement Document <Origin Href="QuoteRef">RBS.L</Origin> - Part 2

- Part 2: For the preceding part double click  ID:nRSU8278Ma 

                                                                           
 Fees and commissions receivable                  1,291          -                1,291     -                 -                1,291      
 Fees and commissions payable                     (236)          -                (236)     -                 -                (236)      
 Income from trading activities                   856            -                856       96                -                952        
 Gain on redemption of own debt                   -              -                -         20                -                20         
 Other operating income                           444            -                444       247               -                691        
                                                                                                                                          
 Non-interest income                              2,355          -                2,355     363               -                2,718      
                                                                                                                                          
 Total income                                     5,053          -                5,053     360               -                5,413      
                                                                                                                                          
 Staff costs                                      (1,647)        -                (1,647)   (1)               (43)             (1,691)    
 Premises and equipment                           (594)          -                (594)     -                 (59)             (653)      
 Other administrative expenses                    (687)          -                (687)     1                 (25)             (711)      
 Depreciation and amortisation                    (262)          (7)              (269)     (1)               (2)              (272)      
 Write-down of other intangible assets            -              (82)             (82)      -                 -                (82)       
 Restructuring costs                              -              (129)            (129)     -                 129              -          
                                                                                                                                          
 Operating expenses                               (3,190)        (218)            (3,408)   (1)               -                (3,409)    
                                                                                                                                          
 Profit before impairment losses                  1,863          (218)            1,645     359               -                2,004      
 Impairment losses                                (362)          -                (362)     -                 -                (362)      
                                                                                                                                          
 Operating profit                                 1,501          (218)            1,283     359               -                1,642      
                                                                                                                                          
 Own credit adjustments (2)                       139            -                139       (139)             -                -          
 Restructuring costs                              (129)          129              -         -                 -                -          
 Gain on redemption of own debt                   20             -                20        (20)              -                -          
 Write-down of goodwill and other intangible                                                                                              
 assets                                           (82)           82               -         -                 -                -          
 Amortisation of purchased intangible assets      (7)            7                -         -                 -                -          
 Strategic disposals                              191            -                191       (191)             -                -          
 RFS Holdings minority interest                   9              -                9         (9)               -                -          
                                                                                                                                          
 Profit before tax                                1,642          -                1,642     -                 -                1,642      
 Tax                                              (362)          -                (362)     -                 -                (362)      
                                                                                                                                          
 Profit from continuing operations                1,280          -                1,280     -                 -                1,280      
 Profit from discontinued operations, net of tax  9              -                9         -                 -                9          
                                                                                                                                          
 Profit for the period                            1,289          -                1,289     -                 -                1,289      
 Non-controlling interests                        (19)           -                (19)      -                 -                (19)       
 Preference share and other dividends             (75)           -                (75)      -                 -                (75)       
                                                                                                                                          
 Profit attributable to ordinary and B                                                                                                    
 shareholders                                     1,195          -                1,195     -                 -                1,195      
 
 
Notes: 
 
 (1)  Reallocation of separately reported restructuring costs and litigation and conduct costs to the statutory operating expense lines.  
 (2)  Reallocation of £95 million gain to income from trading activities and £44 million gain to other operating income.                  
 
 
Consolidated income statement reconciliation for the year ended 31 December 2013 
 
                                                                 Re-presentation            Reallocation of                                 
                                                  As previously  of one-off and             residual one-off  Presentational                
                                                  reported       other items      Restated  and other items   adjustments (1)  Statutory    
                                                  £m             £m               £m        £m                £m               £m           
                                                                                                                                            
 Interest receivable                              16,740         -                16,740    -                 -                16,740       
 Interest payable                                 (5,748)        -                (5,748)   (11)              -                (5,759)      
                                                                                                                                            
 Net interest income                              10,992         -                10,992    (11)              -                10,981       
                                                                                                                                            
 Fees and commissions receivable                  5,460          -                5,460     -                 -                5,460        
 Fees and commissions payable                     (942)          -                (942)     -                 -                (942)        
 Income from trading activities                   2,651          -                2,651     34                -                2,685        
 Gain on redemption of own debt                   -              -                -         175               -                175          
 Other operating income                           1,281          -                1,281     117               -                1,398        
                                                                                                                                            
 Non-interest income                              8,450          -                8,450     326               -                8,776        
                                                                                                                                            
 Total income                                     19,442         -                19,442    315               -                19,757       
                                                                                                                                            
 Staff costs                                      (6,882)        -                (6,882)   (1)               (280)            (7,163)      
 Premises and equipment                           (2,233)        -                (2,233)   -                 (115)            (2,348)      
 Other administrative expenses                    (2,947)        (200)            (3,147)   2                 (4,099)          (7,244)      
 Depreciation and amortisation                    (1,251)        (153)            (1,404)   -                 (6)              (1,410)      
 Write-down of goodwill and other intangible                                                                                                
 assets                                           -              (344)            (344)     (1,059)           -                (1,403)      
 Restructuring costs                              -              (656)            (656)     -                 656              -            
 Litigation and conduct costs                     -              (3,844)          (3,844)   -                 3,844            -            
                                                                                                                                            
 Operating expenses                               (13,313)       (5,197)          (18,510)  (1,058)           -                (19,568)     
                                                                                                                                            
 Profit before impairment losses                  6,129          (5,197)          932       (743)             -                189          
 Impairment losses                                (8,432)        -                (8,432)   -                 -                (8,432)      
                                                                                                                                            
 Operating loss                                   (2,303)        (5,197)          (7,500)   (743)             -                (8,243)      
                                                                                                                                          
 Own credit adjustments (2)                       (120)          -                (120)     120               -                -          
 Payment Protection Insurance costs               (900)          900              -         -                 -                -          
 Interest Rate Hedging Products redress and                                                                                               
 related costs                                    (550)          550              -         -                 -                -          
 Regulatory and legal actions                     (2,394)        2,394            -         -                 -                -          
 Restructuring costs                              (656)          656              -         -                 -                -          
 Gain on redemption of own debt                   175            -                175       (175)             -                -          
 Write-down of goodwill and other intangible                                                                                              
 assets                                           (1,403)        344              (1,059)   1,059             -                -          
 Amortisation of purchased intangible assets      (153)          153              -         -                 -                -          
 Strategic disposals                              161            -                161       (161)             -                -          
 Bank levy                                        (200)          200              -         -                 -                -          
 RFS Holdings minority interest                   100            -                100       (100)             -                -          
                                                                                                                                          
 Loss before tax                                  (8,243)        -                (8,243)   -                 -                (8,243)    
 Tax                                              (382)          -                (382)     -                 -                (382)      
                                                                                                                                          
 Loss from continuing operations                  (8,625)        -                (8,625)   -                 -                (8,625)    
 Profit from discontinued operations, net of tax  148            -                148       -                 -                148        
                                                                                                                                          
 Loss for the period                              (8,477)        -                (8,477)   -                 -                (8,477)    
 Non-controlling interests                        (120)          -                (120)     -                 -                (120)      
 Preference share and other dividends             (398)          -                (398)     -                 -                (398)      
                                                                                                                                          
 Loss attributable to ordinary and B                                                                                                      
 shareholders                                     (8,995)        -                (8,995)   -                 -                (8,995)    
 
 
Notes: 
 
 (1)  Reallocation of separately reported restructuring costs and litigation and conduct costs to the statutory operating expense lines.  
 (2)  Reallocation of £35 million gain to income from trading activities and £155 million loss to other operating income.                 
 
 
Consolidated income statement reconciliation for the half year ended 30 June 2013 
 
                                                                    Re-presentation            Reallocation of                               
                                                     As previously  of one-off and             residual one-off  Presentational              
                                                     reported       other items      Restated  and other items   adjustments (1)  Statutory  
                                                     £m             £m               £m        £m                £m               £m         
                                                                                                                                             
 Interest receivable                                 8,560          -                8,560     -                 -                8,560      
 Interest payable                                    (3,118)        -                (3,118)   (5)               -                (3,123)    
                                                                                                                                             
 Net interest income                                 5,442          -                5,442     (5)               -                5,437      
                                                                                                                                             
 Fees and commissions receivable                     2,708          -                2,708     -                 -                2,708      
 Fees and commissions payable                        (460)          -                (460)     -                 -                (460)      
 Income from trading activities                      1,890          -                1,890     174               -                2,064      
 Gain on redemption of own debt                      -              -                -         191               -                191        
 Other operating income                              1,028          -                1,028     304               -                1,332      
                                                                                                                                             
 Non-interest income                                 5,166          -                5,166     669               -                5,835      
                                                                                                                                             
 Total income                                        10,608         -                10,608    664               -                11,272     
                                                                                                                                             
 Staff costs                                         (3,585)        -                (3,585)   -                 (142)            (3,727)    
 Premises and equipment                              (1,079)        -                (1,079)   -                 (25)             (1,104)    
 Other administrative expenses                       (1,479)        -                (1,479)   2                 (704)            (2,181)    
 Depreciation and amortisation                       (637)          (79)             (716)     -                 (20)             (736)      
 Write-down of goodwill and other intangible assets                                                                                          
 Restructuring costs                                 -              (271)            (271)     -                 271              -          
 Litigation and conduct costs                        -              (620)            (620)     -                 620              -          
                                                                                                                                             
 Operating expenses                                  (6,780)        (970)            (7,750)   2                 -                (7,748)    
                                                                                                                                             
 Profit before impairment losses                     3,828          (970)            2,858     666               -                3,524      
 Impairment losses                                   (2,150)        -                (2,150)   -                 -                (2,150)    
                                                                                                                                             
 Operating profit                                    1,678          (970)            708       666               -                1,374      
                                                                                                                                             
 Own credit adjustments (2)                          376            -                376       (376)             -                -          
 Payment Protection Insurance costs                  (185)          185              -         -                 -                -          
 Interest Rate Hedging Products redress and                                                                                                  
 related costs                                       (50)           50               -         -                 -                -          
 Regulatory and legal actions                        (385)          385              -         -                 -                -          
 Restructuring costs                                 (271)          271              -         -                 -                -          
 Gain on redemption of own debt                      191            -                191       (191)             -                -          
 Write-down of goodwill and other intangible assets                                                                                          
 Amortisation of purchased intangible assets         (79)           79               -         -                 -                -          
 Strategic disposals                                 -              -                -         -                 -                -          
 RFS Holdings minority interest                      99             -                99        (99)              -                -          
                                                                                                                                             
 Profit before tax                                   1,374          -                1,374     -                 -                1,374      
 Tax                                                 (678)          -                (678)     -                 -                (678)      
                                                                                                                                             
 Profit from continuing operations                   696            -                696       -                 -                696        
 Profit from discontinued operations, net of tax     138            -                138       -                 -                138        
                                                                                                                                             
 Profit for the period                               834            -                834       -                 -                834        
 Non-controlling interests                           (117)          -                (117)     -                 -                (117)      
 Preference share and other dividends                (182)          -                (182)     -                 -                (182)      
                                                                                                                                             
 Profit attributable to ordinary and B                                                                                                       
 shareholders                                        535            -                535       -                 -                535        
 
 
Notes: 
 
 (1)  Reallocation of separately reported restructuring costs and litigation and conduct costs to the statutory operating expense lines.  
 (2)  Reallocation of £175 million gain to income from trading activities and £201 million gain to other operating income.                
 
 
Consolidated income statement reconciliation for the quarter ended 30 June 2013 
 
                                                                 Re-presentation            Reallocation of                               
                                                  As previously  of one-off and             residual one-off  Presentational              
                                                  reported       other items      Restated  and other items   adjustments (1)  Statutory  
                                                  £m             £m               £m        £m                £m               £m         
                                                                                                                                          
 Interest receivable                              4,281          -                4,281     -                 -                4,281      
 Interest payable                                 (1,511)        -                (1,511)   (3)               -                (1,514)    
                                                                                                                                          
 Net interest income                              2,770          -                2,770     (3)               -                2,767      
                                                                                                                                          
 Fees and commissions receivable                  1,392          -                1,392     -                 -                1,392      
 Fees and commissions payable                     (250)          -                (250)     -                 -                (250)      
 Income from trading activities                   874            -                874       75                -                949        
 Gain on redemption of own debt                   -              -                -         242               -                242        
 Other operating income                           661            -                661       59                -                720        
                                                                                                                                          
 Non-interest income                              2,677          -                2,677     376               -                3,053      
                                                                                                                                          
 Total income                                     5,447          -                5,447     373               -                5,820      
                                                                                                                                          
 Staff costs                                      (1,764)        -                (1,764)   -                 (76)             (1,840)    
 Premises and equipment                           (526)          -                (526)     -                 (22)             (548)      
 Other administrative expenses                    (801)          -                (801)     1                 (618)            (1,418)    
 Depreciation and amortisation                    (308)          (38)             (346)     -                 (3)              (349)      
 Restructuring costs                              -              (149)            (149)     -                 149              -          
 Litigation and conduct costs                     -              (570)            (570)     -                 570              -          
                                                                                                                                          
 Operating expenses                               (3,399)        (757)            (4,156)   1                 -                (4,155)    
                                                                                                                                          
 Profit before impairment losses                  2,048          (757)            1,291     374               -                1,665      
 Impairment losses                                (1,117)        -                (1,117)   -                 -                (1,117)    
                                                                                                                                          
 Operating profit                                 931            (757)            174       374               -                548        
                                                                                                                                          
 Own credit adjustments (2)                       127            -                127       (127)             -                -          
 Payment Protection Insurance costs               (185)          185              -         -                 -                -          
 Regulatory and legal actions                     (385)          385              -         -                 -                -          
 Restructuring costs                              (149)          149              -         -                 -                -          
 Gain on redemption of own debt                   242            -                242       (242)             -                -          
 Amortisation of purchased intangible assets      (38)           38               -         -                 -                -          
 Strategic disposals                              6              -                6         (6)               -                -          
 RFS Holdings minority interest                   (1)            -                (1)       1                 -                -          
                                                                                                                                          
 Profit before tax                                548            -                548       -                 -                548        
 Tax                                              (328)          -                (328)     -                 -                (328)      
                                                                                                                                          
 Profit from continuing operations                220            -                220       -                 -                220        
 Profit from discontinued operations, net of tax  9              -                9         -                 -                9          
                                                                                                                                          
 Profit for the period                            229            -                229       -                 -                229        
 Non-controlling interests                        14             -                14        -                 -                14         
 Preference share and other dividends             (101)          -                (101)     -                 -                (101)      
                                                                                                                                          
 Profit attributable to ordinary and B                                                                                                    
 shareholders                                     142            -                142       -                 -                142        
 
 
Notes: 
 
 (1)  Reallocation of separately reported restructuring costs and litigation and conduct costs to the statutory operating expense lines.  
 (2)  Reallocation of £76 million gain to income from trading activities and £51 million gain to other operating income.                  
 
 
Appendix 2 
 
Components of customer franchises 
 
Components of customer franchises 
 
The tables in this appendix summarise the performance of each of the new franchises and show how the previously reported
divisions have been allocated to them. 
 
Personal & Business Banking (PBB) includes the segments UK Personal & Business Banking (UK PBB) and Ulster Bank. UK PBB
includes the whole of UK Retail and Business Banking operations, which serves customers with a turnover of up to £2 million
which was previously included in UK Corporate division. Williams & Glyn is included in this segment. 
 
Commercial & Private Banking (CPB) includes the segments Commercial Banking and Private Banking. Commercial Banking
comprises the commercial and mid-corporate elements of UK Corporate. It also includes a small number of large domestically
focused UK Corporates previously reported within International Banking. 
 
Corporate & Institutional Banking (CIB) includes the majority of customers previously reported within the International
Banking and Markets businesses. CIB is reported as a single segment. 
 
Components of customer franchises 
 
 Operating profit/(loss) by division                                                                                  
                                      Allocated from             
                                      UK              UK                 International  Ulster                                      
                                      Retail          Corporate  Wealth  Banking        Bank    CFG  Markets  Centre  RCR    Total  
 Quarter ended 31 March 2014          £m              £m         £m      £m             £m      £m   £m       £m      £m     £m     
                                                                                                                                    
 UK PBB                               451             59         -       -              -       -    -        -       -      510    
 Ulster Bank                          -               -          -       -              9       -    -        -       -      9      
                                                                                                                                    
 PBB                                  451             59         -       -              9       -    -        -       -      519    
                                                                                                                                    
 Commercial Banking                   -               314        -       3              -       -    -        4       -      321    
 Private Banking                      -               -          75      -              -       -    -        -       -      75     
                                                                                                                                    
 CPB                                  -               314        75      3              -       -    -        4       -      396    
                                                                                                                                    
 Corporate & Institutional Banking    -               31         -       75             -       -    227      -       -      333    
 Central items                        -               -          -       -              -       -    -        5       -      5      
 Citizens Financial Group             -               -          -       -              -       144  -        -       -      144    
 RCR                                  -               -          -       -              -       -    -        -       (114)  (114)  
                                                                                                                                    
 Operating profit/(loss)              451             404        75      78             9       144  227      9       (114)  1,283  
 
 
                                    Allocated from             
                                    UK              UK                 International  Ulster                         Non-              
                                    Retail          Corporate  Wealth  Banking        Bank     CFG  Markets  Centre  Core     Total    
 Year ended 31 December 2013        £m              £m         £m      £m             £m       £m   £m       £m      £m       £m       
                                                                                                                                       
 UK PBB                             692             127        -       -              -        -    -        -       -        819      
 Ulster Bank                        -               -          -       -              (1,609)  -    -        -       -        (1,609)  
                                                                                                                                       
 PBB                                692             127        -       -              (1,609)  -    -        -       -        (790)    
                                                                                                                                       
 Commercial Banking                 -               503        -       15             -        -    -        12      -        530      
 Private Banking                    -               -          (61)    -              -        -    -        -       -        (61)     
                                                                                                                                       
 CPB                                -               503        (61)    15             -        -    -        12      -        469      
                                                                                                                                       
 Corporate & Institutional Banking  -               (244)      -       66             -        -    (2,704)  -       -        (2,882)  
 Central items                      -               -          -       -              -        -    -        647     -        647      
 Citizens Financial Group           -               -          -       -              -        605  -        -       -        605      
 Non-Core                           -               -          -       -              -        -    -        -       (5,549)  (5,549)  
                                                                                                                                       
 Operating profit/(loss)            692             386        (61)    81             (1,609)  605  (2,704)  659     (5,549)  (7,500)  
 
 
Components of customer franchises 
 
                                    Business allocated from             
                                    UK                       UK                 International  Ulster                        Non-          
                                    Retail                   Corporate  Wealth  Banking        Bank    CFG  Markets  Centre  Core   Total  
 Half year ended 30 June 2013       £m                       £m         £m      £m             £m      £m   £m       £m      £m     £m     
                                                                                                                                           
 UK PBB                             603                      85         -       -              -       -    -        -       -      688    
 Ulster Bank                        -                        -          -       -              (381)   -    -        -       -      (381)  
                                                                                                                                           
 PBB                                603                      85         -       -              (381)   -    -        -       -      307    
                                                                                                                                           
 Commercial Banking                 -                        400        -       8              -       -    -        5       -      413    
 Private Banking                    -                        -          88      -              -       -    -        -       -      88     
                                                                                                                                           
 CPB                                -                        400        88      8              -       -    -        5       -      501    
                                                                                                                                           
 Corporate & Institutional Banking  -                        45         -       62             -       -    (304)    -       -      (197)  
 Central items                      -                        -          -       -              -       -    -        553     -      553    
 Citizens Financial Group           -                        -          -       -              -       353  -        -       -      353    
 Non-Core                           -                        -          -       -              -       -    -        -       (809)  (809)  
                                                                                                                                           
 Operating profit/(loss)            603                      530        88      70             (381)   353  (304)    558     (809)  708    
 
 
 Quarter ended 30 June 2013                                                                 
                                                                                            
 UK PBB                             212  56   -   -   -      -    -      -    -      268    
 Ulster Bank                        -    -    -   -   (210)  -    -      -    -      (210)  
                                                                                            
 PBB                                212  56   -   -   (210)  -    -      -    -      58     
                                                                                            
 Commercial Banking                 -    222  -   4   -      -    -      3    -      229    
 Private Banking                    -    -    47  -   -      -    -      -    -      47     
                                                                                            
 CPB                                -    222  47  4   -      -    -      3    -      276    
                                                                                            
 Corporate & Institutional Banking  -    26   -   7   -      -    (428)  -    -      (395)  
 Central items                      -    -    -   -   -      -    -      352  -      352    
 Citizens Financial Group           -    -    -   -   -      167  -      -    -      167    
 Non-Core                           -    -    -   -   -      -    -      -    (284)  (284)  
                                                                                            
 Operating profit/(loss)            212  304  47  11  (210)  167  (428)  355  (284)  174    
 
 
Personal & Business Banking 
 
                                                                                                                           
                                                Quarter ended 31 March 2014  
                                                Allocated from                                       Total        
                                                UK Retail                    UK Corporate    UK PBB  Ulster Bank  PBB      
 Income statement                               £m                           £m              £m      £m           £m       
                                                                                                                           
 Net interest income                            972                          152             1,124   154          1,278    
 Non-interest income                            246                          93              339     47           386      
                                                                                                                           
 Total income                                   1,218                        245             1,463   201          1,664    
                                                                                                                           
 Direct expenses                                                                                                           
 - staff                                        (162)                        (63)            (225)   (63)         (288)    
 - other                                        (120)                        (10)            (130)   (17)         (147)    
 Indirect expenses                              (437)                        (83)            (520)   (63)         (583)    
 Restructuring costs                                                                                                       
 - indirect                                     11                           (1)             10      (2)          8        
                                                                                                                           
 Total expenses                                 (708)                        (157)           (865)   (145)        (1,010)  
                                                                                                                           
 Operating profit before impairment losses      510                          88              598     56           654      
 Impairment losses                              (59)                         (29)            (88)    (47)         (135)    
                                                                                                                           
 Operating profit                               451                          59              510     9            519      
                                                                                                                           
 Memo: operating profit - adjusted (1)          440                          60              500     11           511      
 Key metrics                                                                                                               
                                                                                                                           
 Return on equity (2)                           30.3%                        12.4%           26.0%   0.9%         16.7%    
 Return on equity - adjusted (1,2)              29.6%                        12.6%           25.5%   1.1%         16.4%    
 Net interest margin                            3.51%                        4.34%           3.61%   2.29%        3.37%    
 Cost:income ratio                              58%                          64%             59%     72%          61%      
 Cost:income ratio - adjusted (1)               59%                          64%             60%     71%          61%      
 Loan impairment charge as % of gross customer                                                                             
 loans and advances                             0.2%                         0.8%            0.3%    0.7%         0.3%     
 
 
                                          31 March 2014   
                                          Allocated from                          Total        
                                          UK Retail       UK Corporate    UK PBB  Ulster Bank  PBB    
 Capital and balance sheet                £bn             £bn             £bn     £bn          £bn    
                                                                                                      
 Loans and advances to customers (gross)  113.8           14.6            128.4   26.6         155.0  
 Loan impairment provisions               (1.9)           (1.0)           (2.9)   (3.4)        (6.3)  
                                                                                                      
 Net loans and advances to customers      111.9           13.6            125.5   23.2         148.7  
 Total funded assets                      118.4           14.4            132.8   26.0         158.8  
 Risk elements in lending                 3.3             1.2             4.5     4.7          9.2    
 Customer deposits (excluding repos)      114.8           29.8            144.6   21.1         165.7  
 Loan:deposit ratio (excluding repos)     98%             46%             87%     110%         90%    
 Provision coverage (3)                   58%             85%             65%     72%          68%    
 Risk-weighted assets                     36.8            11.7            48.5    28.7         77.2   
 
 
Notes: 
 
 (1)  Excluding restructuring costs.                                                                                                                                                             
 (2)  Return on equity is based on divisional operating profit after tax divided by average notional equity (based on 12% of the monthly average of divisional RWAs; previously - 10% of RWAe).  
 (3)  Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.                                                                                      
 
 
Personal & Business Banking 
 
                                                                                                                              
                                                  Year ended 31 December 2013  
                                                  Allocated from                                        Total        
                                                  UK Retail                    UK Corporate    UK PBB   Ulster Bank  PBB      
 Income statement                                 £m                           £m              £m       £m           £m       
                                                                                                                              
 Net interest income                              3,883                        607             4,490    619          5,109    
 Non-interest income                              958                          365             1,323    240          1,563    
                                                                                                                              
 Total income                                     4,841                        972             5,813    859          6,672    
                                                                                                                              
 Direct expenses                                                                                                              
 - staff                                          (674)                        (259)           (933)    (239)        (1,172)  
 - other                                          (442)                        (82)            (524)    (63)         (587)    
 Indirect expenses                                (1,637)                      (312)           (1,949)  (263)        (2,212)  
 Restructuring costs                                                                                                          
 - direct                                         (118)                        -               (118)    (27)         (145)    
 - indirect                                       (94)                         (15)            (109)    (12)         (121)    
 Litigation and conduct costs                     (860)                        -               (860)    (90)         (950)    
                                                                                                                              
 Total expenses                                   (3,825)                      (668)           (4,493)  (694)        (5,187)  
                                                                                                                              
 Operating profit before impairment losses        1,016                        304             1,320    165          1,485    
 Impairment losses                                (324)                        (177)           (501)    (1,774)      (2,275)  
                                                                                                                              
 Operating profit/(loss)                          692                          127             819      (1,609)      (790)    
                                                                                                                              
 Memo: operating profit/(loss) - adjusted (1)     1,764                        142             1,906    (1,480)      426      
 Impairments pertaining to the creation of RCR    -                            (2)             (2)      (892)        (894)    
 Key metrics                                                                                                                  
                                                                                                                              
 Return on equity (2)                             11.4%                        5.6%            9.8%     (33.2%)      (5.7%)   
 Return on equity - adjusted (1,2)                29.0%                        6.3%            22.8%    (30.6%)      3.1%     
 Net interest margin                              3.48%                        4.14%           3.56%    1.88%        3.21%    
 Cost:income ratio                                79%                          69%             77%      81%          78%      
 Cost:income ratio - adjusted (1)                 57%                          67%             59%      66%          60%      
 Loan impairment charge as a % of gross customer                                                                              
 loans and advances                               0.3%                         1.2%            0.4%     5.6%         1.4%     
 
 
                                          31 December 2013  
                                          Allocated from                            Total        
                                          UK Retail         UK Corporate    UK PBB  Ulster Bank  PBB    
 Capital and balance sheet                £bn               £bn             £bn     £bn          £bn    
                                                                                                        
 Loans and advances to customers (gross)  113.2             14.6            127.8   31.4         159.2  
 Loan impairment provisions               (2.1)             (0.9)           (3.0)   (5.4)        (8.4)  
                                                                                                        
 Net loans and advances to customers      111.1             13.7            124.8   26.0         150.8  
 Total funded assets                      117.6             14.6            132.2   28.0         160.2  
 Risk elements in lending                 3.6               1.1             4.7     8.5          13.2   
 Customer deposits (excluding repos)      114.9             30.0            144.9   21.7         166.6  
 Loan:deposit ratio (excluding repos)     97%               46%             86%     120%         91%    
 Provision coverage (3)                   59%               76%             63%     64%          63%    
 Risk-weighted assets                     37.4              13.8            51.2    30.7         81.9   
 
 
Notes: 
 
 (1)  Excluding restructuring costs and litigation and conduct costs.                                                                                                                            
 (2)  Return on equity is based on divisional operating profit after tax divided by average notional equity (based on 12% of the monthly average of divisional RWAs; previously - 10% of RWAe).  
 (3)  Provision coverage represents loan impairment provisions as a percentage of risk elements in lending.                                                                                      
 
 
Personal & Business Banking 
 
                                                                                                                               
                                                  Half year ended 30 June 2013  
                                                  Allocated from                                         Total        
                                                  UK Retail                     UK Corporate    UK PBB   Ulster Bank  PBB      
 Income statement                                 £m                            £m              £m       £m           £m       
                                                                                                                               
 Net interest income                              1,897                         303             2,200    302          2,502    
 Non-interest income                              451                           178             629      142          771      
                                                                                                                               
 Total income                                     2,348                         481             2,829    444          3,273    
                                                                                                                               
 Direct expenses                                                                                                               
 - staff                                          (339)                         (130)           (469)    (124)        (593)    
 - other                                          (171)                         (29)            (200)    (27)         (227)    
 Indirect expenses                                (802)                         (145)           (947)    (125)        (1,072)  
 Restructuring costs                                                                                                           
 - direct                                         (70)                          -               (70)     (15)         (85)     
 - indirect                                       (34)                          (5)             (39)     (6)          (45)     
 Litigation and conduct cost                      (160)                         -               (160)    (25)         (185)    
                                                                                                                               
 Total expenses                                   (1,576)    

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