RCS - Netcall PLC - Netcall launches Liberty Artificial Intelligence

NetcallAnnouncement

04/05/2022 07:00

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RNS Number : 1729K  Netcall PLC  04 May 2022

04 May 2022

RNS REACH

 

NETCALL PLC

("Netcall", the "Company", or the "Group")

 

Netcall launches Liberty Artificial Intelligence ("Liberty AI")

 

Netcall plc (AIM: NET), the leading provider of intelligent automation and
customer engagement software, is delighted to announce the launch of Liberty
AI, bringing new AI capabilities to the Liberty platform.

 

This announcement further strengthens Netcall's comprehensive Intelligent
Automation platform, incorporating AI, RPA and Low-code, providing additional
differentiation in the marketplace and revenue opportunities.

 

The addition of AI to the Liberty platform positions Netcall in a rapidly
growing market, with worldwide AI software revenue forecast to total $62.5
billion in 2022, an increase of more than 20% from 2021, according to data
from Gartner, Inc.(1)

 

Liberty AI addresses one of the key ongoing challenges in the uptake of AI
across enterprises where the scarce availability of data scientist
capabilities prevents implementation of AI. Market research also shows that
only half of AI projects make it from pilot into production, and those that do
take an average of nine months to do so(2).

 

In contrast, using Liberty AI, customers are guided through a set of intuitive
steps, using their data to add intelligence into their business processes. In
addition, Liberty AI will offer further pre-trained AI models available within
the platform for fast and easy implementation - all without the need for data
scientists.

 

Liberty AI can add value to a wide range of existing use cases. For example,
within healthcare Liberty AI can assist in improving the appointment
attendance by predicting the likelihood of a patient attending a given
appointment time. If Liberty AI determines the probability of attending falls
below a certain threshold, it can automatically suggest a better time. Liberty
AI can, for example, also help augment customer service by using AI to predict
the demand in various business functions, such as a contact centre to help
ensuring staff are deployed in the most effective way.

 

Henrik Bang, Chief Executive, said: "We are excited to offer this new
easy-to-use AI functionality within Liberty, increasing the attractiveness of
the platform and underlining our differentiation in the customer engagement
and automation markets. With the launch of Liberty AI, we have taken another
considerable step forward in the evolution of Netcall and look to the future
with confidence."

 

(1) https://www.gartner.com/en/newsroom/press-releases/2021-11-22-gartner-forecasts-worldwide-artificial-intelligence-software-market-to-reach-62-billion-in-2022
(https://www.gartner.com/en/newsroom/press-releases/2021-11-22-gartner-forecasts-worldwide-artificial-intelligence-software-market-to-reach-62-billion-in-2022)

 

(2) https://www.gartner.com/en/newsroom/press-releases/2021-09-07-gartner-identifies-four-trends-driving-near-term-artificial-intelligence-innovation
(https://www.gartner.com/en/newsroom/press-releases/2021-09-07-gartner-identifies-four-trends-driving-near-term-artificial-intelligence-innovation)

 

 

Enquiries:

 

 Netcall plc                                         Tel. +44 (0) 330 333 6100
 Henrik Bang, CEO

 Michael Jackson, Chairman

 James Ormondroyd, Group Finance Director

 Canaccord Genuity Limited (Nominated Adviser and    Tel. +44 (0) 20 7523 8000
 Broker)
 Simon Bridges/ Andrew Potts

 Alma PR                                             Tel. +44 (0) 20 3405 0205
 Caroline Forde / Hilary Buchanan / Matthew Young

 

About Netcall:

Netcall's Liberty software platform with Intelligent Automation and Customer
Engagement solutions helps organisations digitally transform their businesses
faster and more efficiently, empowering them to create a leaner, more
customer-centric organisation.

 

Netcall's customers span enterprise, healthcare and government sectors. These
include two-thirds of the NHS Acute Health Trusts and leading corporates
including Legal and General, Lloyds Banking Group, Aon and Nationwide Building
Society.

 

For further information, please go to www.netcall.com.

 

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