RCS - Netcall PLC - Netcall launches Liberty Converse CX

NetcallAnnouncement

22/04/2024 07:00

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RNS Number : 4174L  Netcall PLC  22 April 2024

RNS Reach

22 April 2024

 

NETCALL PLC

("Netcall", the "Company", or the "Group")

Netcall launches Liberty Converse CX

Netcall plc (AIM: NET), the leading provider of intelligent automation and
customer engagement software, is pleased to announce the launch of Liberty
Converse CX, its next generation AI-powered contact centre solution.

Liberty Converse CX uses a blend of AI and intelligent automation to enhance
Netcall's Customer Engagement proposition with a cloud-native contact centre
solution, expanding the Group's addressable market and increasing competitive
differentiation.

The launch supports an increasing number of organisations moving their
customer service solutions to the cloud to leverage the power of process
automation, connected workflows and AI. Available as a tightly interlinked
solution on the Liberty platform, Liberty Converse CX gives customers access
to Liberty's process automation, rapid application development and AI-powered
capabilities, including Interaction Analytics, Generative AI chatbots, and
Agent Assist. This allows customers to automate tasks that slow down teams and
implement analytics and decision-support tools to drive better outcomes.

This strengthens Netcall's position in a growing market, with investment in
cloud contact centre capabilities expected to accelerate(1) as organisations
look to modernise insufficient infrastructure which causes cost and process
inefficiencies, time consuming management and disjointed customer experiences.

James Ormondroyd, CEO of Netcall plc commented: "We are pleased to launch our
new cloud contact centre solution in continuation of the previously announced
investments in Customer Engagement solutions to address growing demand.
Meeting the rapidly growing investment focus on AI-powered technologies,
Liberty Converse CX enhances our overall proposition in the customer
engagement and automation markets."

 

(1)https://www.gartner.com/en/newsroom/press-releases/2023-07-31-gartner-says-conversational-ai-capabilities-will-help-drive-worldwide-contact-center-market-to-16-percent-growth-in-2023
(https://urldefense.proofpoint.com/v2/url?u=https-3A__www.gartner.com_en_newsroom_press-2Dreleases_2023-2D07-2D31-2Dgartner-2Dsays-2Dconversational-2Dai-2Dcapabilities-2Dwill-2Dhelp-2Ddrive-2Dworldwide-2Dcontact-2Dcenter-2Dmarket-2Dto-2D16-2Dpercent-2Dgrowth-2Din-2D2023&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=nI6S_rYmf2_LKiypXG1Zd2ENKmd41LyiHGQwk79vdhI&m=jLkYp-unx9dRg-RMTeNr5uI2Ofz_AC4jL1DEKsVAdPwJA4yb_0oBgGgPYImMWCLv&s=txJWUJzuugaMzLoF1ocfx0RCgCRRhs9-P4yi3xbW1gM&e=)

 

Enquiries:

 Netcall plc                                                        Tel. +44 (0) 330 333 6100
 James Ormondroyd, CEO

 Henrik Bang, Non-Executive Chairman

 Richard Hughes, CFO

 Canaccord Genuity Limited (Nominated Adviser and Joint Broker)     Tel. +44 (0) 20 7523 8000
 Simon Bridges / Andrew Potts

 Singer Capital Markers (Joint Broker)                              Tel +44 (0) 20 7496 3000

 Harry Gooden / Asha Chotai

 Alma Strategic Communications                                      Tel. +44 (0) 20 3405 0205
 Caroline Forde / Hilary Buchanan / Robyn Fisher / Emma Thompson

 

About Netcall:

Netcall's Liberty software platform with Intelligent Automation and Customer
Engagement solutions helps organisations digitally transform their businesses
faster and more efficiently, empowering them to create a leaner, more
customer-centric organisation.

Netcall's customers span enterprise, healthcare and government sectors. These
include two-thirds of the NHS Acute Health Trusts and leading corporates
including Legal and General, Lloyds Banking Group, Aon and Nationwide Building
Society.

For further information, please go to www.netcall.com
(http://www.netcall.com/) .

 

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