REG - PCI-PAL PLC - New Product Launch

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RNS Number : 8844S  PCI-PAL PLC  29 July 2025

 

 

29 July 2025

 

PCI-PAL PLC

("PCI Pal", the "Company" or "the Group")

 

New Product Launch

'AI-powered fraud risk scoring product for customer engagements'

 

PCI-PAL PLC (AIM: PCIP), the global cloud provider of secure payment solutions
for business communications, is pleased to announce further product innovation
that enhances the Company's secure payments platform offering to its partners
and customers.

 

The Company today announces the launch of a new AI-powered fraud risk scoring
product for customer engagements, the first step in its new Fraud Management
Product Suite for contact centres. Designed to help businesses combat rising
card-not-present (CNP) payment fraud, it uses AI-driven insight delivered in
real-time to customer service agents and AI bots ahead of collecting customer
payments.  As part of the PCI Pal platform, this new product empowers
organisations to combat fraud before it occurs, to reduce the volume of
chargebacks, and protect both revenue and customer experience, all without
adding friction to the payment journey.

 

This first new product has been developed in partnership with Telesign, part
of the Proximus Group one of the largest companies in Belgium, a global leader
in fraud protection and identity verification across communications
environments with one of the most comprehensive global databases of fraudulent
telemetry data.

 

The product is now available across the PCI Pal platform and makes use of
unique customer information that PCI Pal captures as part of its interaction
with conversation flows either across human-to-human interactions or human to
bot.  Working with Telesign, PCI Pal is able to generate a risk score, in
real time, of whether the conversation might potentially be a fraudulent
one.

 

PCI Pal has developed a fully automated capability to guide contact centre
agents (be they humans or bots) towards the most appropriate and secure
payment method.  For example, it might choose to present digital payment
options for e-wallets (such as ApplePay) rather than credit or debit card for
a customer where a fraud risk score is higher.  E-wallet payments have
intrinsically lower chargeback risk due to the multi-factor authentication
that they use (such as facial recognition or mobile device pincode).

 

Contact centres are at intrinsically higher risk than e-commerce environments
when handling payments from customers and PCI Pal expects this fraud risk to
only increase with the adoption over time of conversational AI (chat and voice
bots) within these environments.  Effective adoption of AI bots for
sophisticated interactions with customers is low today, with low volumes of
payments handled, however with growth expected in the years to come, and with
chargeback costs only increasing, PCI Pal sees a timely opportunity to
increase its product suite breadth by introducing this first in a suite of new
fraud detection and prevention products planned for FY26 and beyond.

 

 

For further information, please contact:

 

 PCI-PAL PLC                                                       Via Walbrook PR
 James Barham - Chief Executive Officer

 Ryan Murray - Chief Financial Officer

 Cavendish Capital Markets Limited (Nominated Adviser and Broker)  +44 (0) 20 7227 0500
 Marc Milmo/Fergus Sullivan/Finn Gordon (Corporate Finance)

 Sunila De Silva (Corporate Broking)

 Walbrook PR                                                       +44 (0) 20 7933 8780
 Tom Cooper/Nick Rome                                              +44 (0) 797 122 1972
                                                                   tom.cooper@walbrookpr.com (mailto:tom.cooper@walbrookpr.com)

 

About PCI Pal:

 

PCI Pal is a leading provider of Software-as-a-Service ("SaaS") solutions that
empower companies to take payments from their customers securely, adhere to
strict industry governance, and remove their business from the significant
risks posed by non-compliance and data loss. Our products secure payments and
data in any business communications environment including voice, chat, social,
email, and contact centre. We are integrated to, and resold by, some of the
worlds' leading business communications vendors, as well as major payment
service providers.

 

The entirety of our product-base is available from our global cloud platform
hosted in Amazon Web Services ("AWS"), with regional instances across EMEA,
North America, and ANZ.

 

For more information visit www.pcipal.com (http://www.pcipal.com) or follow
the team on Linkedin: https://www.linkedin.com/company/pci-pal/
(https://www.linkedin.com/company/pci-pal/)

 

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