- Part 6: For the preceding part double click ID:nRSb2520Ye
build on strategic investment made
during the K5 period, such as
using its customer relationship
system to manage customer contacts
through to first time resolution
and providing online offerings
such as 'My Account' account
management and smartphone apps.
In addition South West Water is
continuing to focus on increasing
customer satisfaction and a number
of improvement initiatives have
been expanded to support this
including web improvements and
outbound SMS messaging notifying
customers of any events or
incidents within their area.
The cost of bad debts as a
proportion of revenue at 1.8% is
comparable with the prior half
year. South West Water continues
to target collection initiatives
to improve the bad debt position