Care.com reaches $8.5 mln settlement with US FTC over membership renewals

People Incorporated

26/08/2024 16:16

Aug 26 (Reuters) - Care.com, a platform for providing
in-home care services to children, seniors, pets and others,
agreed to pay $8.5 mlllion to settle U.S. Federal Trade
Commission charges it made it difficult for customers to cancel
memberships.
    The settlement with Care.com, a unit of IAC Inc  IAC.O , was
filed on Monday in the federal court in Austin, Texas.
    The FTC said that from January 2019 to March 2022, about 2.9
million U.S. consumers bought at least one of Care.com's
autorenewing memberships.
    It said tens of thousands of consumers complained about the
cancellation process, including that they canceled their
memberships only to later be billed again. 

 (Reporting by Jonathan Stempel in New York)
 ((jon.stempel@thomsonreuters.com; +1 646 223 6317; Reuters
Messaging: jon.stempel.thomsonreuters.com@reuters.net))