RCS - Property FranchiseGp - FCA Pure Protection Market Study Report

Property FranchiseAnnouncement

06/02/2026 07:00

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RNS Number : 9649R  Property Franchise Group PLC (The)  06 February 2026

 

6 February 2026

 

THE PROPERTY FRANCHISE GROUP PLC

("TPFG", the "Company" or the "Group")

 

FCA Pure Protection Market Study Report

FCA concludes the process is working well and delivering good consumer
outcomes

 

The Property Franchise Group PLC, the UK's largest multi-brand property
franchisor, notes the FCA's publication of its interim report into the
distribution of pure protection products to retail customers ('the Report').
As the Group's Financial Services division operates within the UK protection
market, including the distribution of pure protection products, the findings
of the Report are relevant to its regulatory environment.

Summary

 

 ·             The FCA concludes that, in many respects, the distribution of pure protection
               products is working well and delivering good consumer outcomes.
 ·             Report highlights high claims acceptance rates, low complaint levels and
               indicates no expectation of significant market-wide intervention.
 ·             FCA observations on pricing practices and panel structures align with how our
               Financial Services division advises on this process and have always been
               embedded within its strategic approach.
 ·             The FCA recognises that there are many consumers who would likely benefit from
               pure protection, but who don't have it ("the protection gap") and want to help
               firms reduce this gap.
 ·             The findings provide increased regulatory clarity and reduce any perceived
               uncertainty for the sector.

 

Michelle Brook, Executive Director and MD of Financial Services, commented:
"We welcome the FCA's report findings, which recognise that the protection
market is delivering positive outcomes for consumers when supported by strong
governance and high-quality advice. The outcome reflects the approach we take
across our Financial Services division, where consumer outcomes and regulatory
standards are central to how we operate. The Report provides helpful clarity
for the sector and reinforces our confidence in the long-term opportunity to
support customers in addressing the protection gap."

 

The full report can be found at:
https://www.fca.org.uk/publication/market-studies/ms24-1-4-market-study-distribution-pure-protection-products-retail-customers-interim-report.pdf
(https://www.fca.org.uk/publication/market-studies/ms24-1-4-market-study-distribution-pure-protection-products-retail-customers-interim-report.pdf)

 

 

 For further information, please contact:

 The Property Franchise Group PLC                                 01202 405 549

 Gareth Samples, Chief Executive Officer                          company.secretary@propertyfranchise.co.uk

                                                                (mailto:company.secretary@propertyfranchise.co.uk)
 Ben Dodds, Chief Financial Officer

 Canaccord Genuity Limited (Nominated Adviser and Joint Broker)   020 7523 8000

 Max Hartley / Harry Rees

 Berenberg (Joint Broker)                                         020 7496 3000

 Harry Nicholas / Michael Burke / James Thompson

 Alma Strategic Communications

 Justine James / Kinvara Verdon / Emma Thompson                   020 3405 0209

                                                                  propertyfranchise@almastrategic.com
                                                                  (mailto:propertyfranchise@almastrategic.com)

 

About The Property Franchise Group PLC:

 

The Property Franchise Group PLC (AIM: TPFG) is the UK's largest multi-brand
property franchisor, with a network of over 1,946 outlets delivering high
quality services to residential clients, combined with an established
Financial Services business.

 

The Company was founded in 1986 and has since strategically grown to a diverse
portfolio of 18 brands operating throughout the UK, comprising longstanding
high-street focused brands and two hybrid brands. The Property Franchise Group
is also a member of two leading mortgage networks through its mortgage
brokers, Brook Financial (MAB) and The Mortgage Genie (Primis).

 

TPFG's brands are: Belvoir, CJ Hole, Country Properties, Ellis & Co,
EweMove, Fine & Country, Hunters, Lovelle, Martin & Co, Clarke &
Partners, Mullucks, Newton Fallowell, Nicholas Humphreys, Northwood, Parkers,
The Guild of Property Professionals and Whitegates.

 

Headquartered in Bournemouth, the Company was listed on AIM on the London
Stock Exchange in 2013 and entered the AIM 100 in July 2024.

 

More information is available at www.propertyfranchise.co.uk
(http://www.propertyfranchise.co.uk/)

 

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