Hyatt, Shangri-La extend cancellation policy for Chinese travellers (updated)

Shangri-La Asia

01/02/2020 13:51

(Adds statement from Shangri-La, Meituan Dianping on
cancellations)
    Feb 1 (Reuters) - Hyatt  H.N  said it was extending its
cancellation policy for Chinese travellers and hotels by nearly
three weeks to Feb. 29 amid the coronavirus epidemic.
    The extension will apply to guests from mainland China, Hong
Kong, Macau and Taiwan looking to stay at any Hyatt hotel
globally, the hotel group said on its official WeChat account on
Saturday. 
    The policy allows guests who had booked stays through
Hyatt's official channels and are canceling due to coronavirus
or Chinese guests outbound to its Asia Pacific hotels, to cancel
or change dates free of charge.  urn:newsml:reuters.com:*:nL4N29S2N1 The cancellation
policy was initially offered for bookings made up to Feb. 10.
    Customers that had booked to stay at Hyatt hotels in
mainland China, Hong Kong, Macau and Taiwan can also cancel or
change their reservations free of charge, it said.
    Shangri-la Hotels  0069.HK  also said on Saturday it would
allow travellers from China to cancel hotel bookings through
Feb. 29. Customers booked into its Chinese hotels can also
cancel free of charge, it said in a statement posted on WeChat. 
    And China’s Meituan Dianping  3690.HK  said it would extend
a free refunds policy for hotel reservations on its travel
booking platform, also until the end of February. 
    

 (Reporting by Aishwarya Nair in Bengaluru and Brenda Goh in
Shanghai; Editing by Clelia Oziel)
 ((Aishwarya.Nair@thomsonreuters.com; +91-8067494421;))