Australia's Optus September outage independent review flags urgent process gaps
18/12/2025 24:04
Corrects paragraph 2 to say September outage was linked to four deaths, not led to four deaths Dec 18 (Reuters) - Optus, Australia's second-largest telecommunications provider, said on Thursday that an independent review into its September outage found gaps in process, accountability, and escalation and information protocols that need urgent attention. A technical failure at Optus on September 18 had disrupted emergency call services, impacting 600 people, and was linked to four deaths. (Reporting by Shivangi Lahiri in Bengaluru; Editing by Alan Barona) ((Shivangi.Lahiri@thomsonreuters.com))